No one was in the office to talk to for the drop off. Ended up using the app for a night drop. The app was not working at first. I tried calling to talk to a human at 8am and there was a 30 minute wait, 20 minutes on the chat. This was the frustrating part! U-hauls actual customer service is questionable!Jeff F.
Customer Reviews for The Box
(Distribuidor de U-Haul del vecindario)
Scottsboro, AL 35769
(Behind Wendy’s and 50 Taters)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
- Sábado - domingo:
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The box was awesome! I can't say enough about the staff they're friendly and professional. I would recommend the Box to everyone that's needs a storage unit.VALERIE B. | Overall Experience
El cliente no dejó un comentario.Sam W.
Everything was just greatMICKEY R.
El cliente no dejó un comentario.MARSHA H.
This is the 2nd time using The Box. They are really clean and easily assessable. The staff are super friendly and answered all my questions. Very easy to deal with.PATRICK S. | Overall Experience
Nice people to deal with.DAVID M. | Overall Experience
Ladies at "The Box" are always friendly and very helpful.JOSEPH O.
El cliente no dejó un comentario.Jackie C.
The drop off area is in the very back of a storage facility and a gravel lot. Looks like most of the drainage for the site heads that direction. Needs re-grading and compaction. Very difficult to maneuver intoCHARLES G.
El cliente no dejó un comentario.CHAD W.
It took longer than should have been for them to show that we turned the trailer in on time. This was the 2nd time this happened with us when renting a trailer from you in a month.KATHY B.
El cliente no dejó un comentario.HEATHER C. | Overall Experience
Not one thing at all. Very satisfiedBRADLEY M.
Everything was great! Great customer service and the trailer was clean and perfect for what I needed it for. I will definitely be a returning customer.LINDSEY D.
El cliente no dejó un comentario.SAMANTHA M. | Overall Experience
Staff was absolutely awesome and deserve some amazing recognition!!COREY P. | Overall Experience
Great service and availability.TAMMI M.
Destiny was an absolutely awesome customer service. She is very nice and always helpful and friendly. She is an asset to your business. Stacey was also very helpful and friendly.DONNA S. | Overall Experience
Staff is very friendly and helpful, never had a problem accessing the unit, and very clean with no bugs! Would definitely use this facility again!CHRISTINA M. | Overall Experience
El cliente no dejó un comentario.CHRISTY P. | Overall Experience
El cliente no dejó un comentario.NANCY D. | Overall Experience
Make the App and login much easier I received 3 login verifications and not one of them worked.Kevin D.
El cliente no dejó un comentario.Jodie W.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Steve B.
Very helpful. Very knowledgeable. Very careful to be sure equipment working correctly.Jonathan G.
El cliente no dejó un comentario.Roger P.
Amazing customer service!Henry R.
El cliente no dejó un comentario.Ryan P.
back of uhaul was completely wet. i slipped completely on my back carrying boxes not knowing water was in there. it said to return clean and this was we received was not. appeared that someone was hauling dirt in the back and sprayed it out but didn't let it dry.BRIANNE J.
El cliente no dejó un comentario.PAULA G.
Staff was very nice to deal with.TERESA H. | Overall Experience
Everything went quickly and smoothly. Staff was friendly and helpful.Troy R.
Easy auto pay convenience.JOHN W. | Overall Experience
El cliente no dejó un comentario.karsten L.
El cliente no dejó un comentario.MATTHEW V.
Clean storage area. Climate control was very nice.KATIE W. | Overall Experience
In and out in five minutes excellentDon S.
Thanks to Stacie and staff for helping us when we needed them. First class people and place for storage.TIM D. | Overall Experience
I am extremely pleased with my rental trailer used to transport my Harley Davidson motorcycle over 800 miles safely. Thank You, Grant EatonGRANT E.
El cliente no dejó un comentario.TAMMI M.
El cliente no dejó un comentario.FINIS R.
El cliente no dejó un comentario.Douglas M.
I have used this drop off location several times and they are always very courteous and helpful. Thanks!!Joseph O.
El cliente no dejó un comentario.HOLLIS T.
El cliente no dejó un comentario.Krista C.
Needed a utility trailer asked for one in Scottsboro Al, the first 2 times I was routed to 40-50 miles away because I didn't know what to ask for, tell the customers the choicesDAVID M.
I think a hand truck should be standard equipment on each truck.KEITH S.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.RK J.
El cliente no dejó un comentario.ASLUM H.
Not much except maybe having an OPEN sign on the building were the office is,Arthur S.
El cliente no dejó un comentario.Michael S.
We had our own dolly and improvised with blankets, but we weren't even offered the option of renting them. If you want to increase your sales revenue, giving customers a list of extras might help.RUTH G.
El cliente no dejó un comentario.CHRIS W.
Maybe a sign on where to park the trailer. Otherwise no problems at this location. THANKS!Clay A.
I was charged $234.00 for damage I did not do, I talked with area manager and did not get any results. I have rented a minimum of 20 units in the past 3 years not one time have I returned them with damage, and I have always returned them with more fuel than I started with. I am very unhappy with being charged this charge. I can assure you if I would have damaged this truck I would not have just left it. Any attention to this matter would be greatly appreciatedJAMES J.
Destiny is great to work with, clear and accommodating.TED B.
El cliente no dejó un comentario.DOUGLAS M.
The lady there is friendly and helpful. It only took a few minutes to turn the trailer back in. She remembered us from a previous rental and was very nice.GALE H.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.gale H.
When I arrived there was no one there to help me with a unit and my helper was only there for one day. Closed on weekends and that is when most people move so they are ultimately losing business.Privacy R. | First Impressions
Th e person in the office was lacked any knowledge of the rental process. A phone call was placed to the owner/manager who walked this person through each step on the computer. Took 30 minutes even though express check-in had been completed. Then was merely told the truck was "out back". Had reserved a dozen pads but was told "we don't have pads, we're not a U-HAUL location, we just rent trucks". Would not recommend this location under any circumstances.Bill J.
The receptionist was incompetent and poorly dressed.PHILIP N.
El cliente no dejó un comentario.Lunell C.
You did what you said you would... The equipment was in good condition... I had no problems and no hassles....Can it get any better than that?Gary F.
El cliente no dejó un comentario.PAUL G.
El cliente no dejó un comentario.Shanon J.
El cliente no dejó un comentario.Teresa S.
Very accommodating location.Jeptha M.
The box is an excellent storage facility sorry that I wasn`t able to utilize their services my plans were changed last minute.Privacy R. | First Impressions
Friendly staff.SAM Y.
El cliente no dejó un comentario.SAM Y.
El cliente no dejó un comentario.SHIRLEY B.
Outstanding service.KATHY L.
Trailer was great. It pulled really well on the roads. It was easy to load/unload, clean and well-done. The staff at the location was friendly and got us on our way in just a few minutes. I will not hesitate to rent U-Haul again.RICHARD S.
service was good quality. Keep up the good work.ELLIOTT M.
Continue your good service.ELLIOTT M.
El cliente no dejó un comentario.Jamie K.
El cliente no dejó un comentario.DEBBIE S.
Clean and very easy to access.AARON A. | First Impressions
The outside storage spaces were easy to access, but the ground was mud and gravel, making it necessary to angle the truck`s ramp into the unit.Privacy R. | First Impressions
The Climate controlled storage area was adequate, but the doors were hard to close. It was also difficult to maneuver large trucks between the buildings.Privacy R. | First Impressions
The parking space was easy to get my non-working car into. The only drawback was the area was gravel and very muddy due to rain.Privacy R. | First Impressions
El cliente no dejó un comentario.Charlie F.
refund money for days not used instead of deciding how many days we do or do not need. Only the customer knows that answer.MICHELLE S.
The Box seems to be a good choice for storage needs. The facility is clean and in decent shape. The Box has friendly and helpful customer service.Privacy R. | First Impressions
El cliente no dejó un comentario.Cody B.
the staff called me and were rude, I opted for storing my things somewhere elsePrivacy R. | First Impressions
This was not my originally scheduled location. I called to confirm my truck was ready and was told I'd have to go to another location. It was an hour and a half away. That is a stressful and inconvenient thing to discover the day of a big move to a new state with a 12 hour drive. If I hadn't already had my scheduled move in place I would have cancelled the transaction.CHRIS C.
El cliente no dejó un comentario.CHRISTOPHER J.
El cliente no dejó un comentario.CHRISTOPHER J.
Agent very courtious and helpful!JOSEPH O.
El cliente no dejó un comentario.GEORGE E.
The first 5x8 trailer after being hooked up did not have any brake lights. We had to hook trailer up ourselves. I thought all U-Haul rental place did that for you. Please find a way to advise people which stores do not hook up trailers for you so people can go to another store for that convience. Gracias.DONALD M.
Very nice and really helpfulJames J.
El cliente no dejó un comentario.CHRIS P.
I had major problems with gas gauge. It would not read gas when I put gas in. I put in about 40$ too much. My husband and I kept turning vehicle on and the gauge never moved. My husband tapped gauge and it read 3/4 of tank when we were only supposed to put in 1/4. I was very angry about this and told that they could do nothing about that.JAQUELINE K.
El cliente no dejó un comentario.RB P.
She is great, very clean very well maintaned always is and has been. Would recomend to everyone who asked. The property is well maintained and clean, security is very up to date and easy in ans out. Kelly PepplerSTEVE P.
Thanks for your good business.ELLIOT M.
I received great service with a smile .KEITH S.
I stopped in a week before I needed the rental. Did a walk-around and noticed the trailers electrical cable hoodup had been cut off. Notified the office and they said they would fix it prior to pickup. Called a day before pickup and they said it was OK. Went to pick it up and noticed the electrical hookup that was on there was the wrong one(the same one that is on the receiving end for the truck). Had to go to walmart and buy and install the correct one. Took another two hours out of my day.REX O.
El cliente no dejó un comentario.OWEN P.
El cliente no dejó un comentario.KATRINA T.
Staff was very professional and helpfull.RON P.
El cliente no dejó un comentario.MAC M.
Nothing. I'd highly recommend this business. Lady who waited on me was wonderful- and extremely nice and helpful. Couldn't have asked for better service.MICHELLE S.
El cliente no dejó un comentario.BRUCE N.
I didn't like the fact that we had to drive an hour to pick up the truck and return back to our home when there are quite a large number of U-Haul facilities right here in Huntsville. I know there was a large demand that specific weekend, but it seems that it could have been handled a better way. However, U-Haul personnel made some concessions to help us with that inconvenience. So, overall all, from pick up to turn in, it was a good experience. The folks at pick-up and turn-in were very friendly, professional, and helpful. Have a Blessed day. until next time... garyGARY B.
El cliente no dejó un comentario.DIANA R.
El cliente no dejó un comentario.TRACY K.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!