Customer Reviews for The Box
(U-Haul Neighborhood Dealer)

127 reviews

57 Sarah Betty Ln   Scottsboro, AL 35769
(Behind Wendy’s and 50 Taters, Just off County Park Road)

(256) 259-2663

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(256) 259-2663

57 Sarah Betty Ln
Scottsboro, AL 35769
(Behind Wendy’s and 50 Taters, Just off County Park Road)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The staff at the Box is great. The unit price is good. Unfortunately the access to the units is gendered by an unkept accents roads that are muddy and water filled. That is the only drawback and why I would not recommend the Box. If the roads are smoothed and graveled it would be a great bargain.

CHARLES JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Ginn 
Rating:
5.0

Truck was not clean

Frank Hass 
Rating:
3.0

There was no way to secure my furniture inside the trailer. I would suggest that you update this trailer

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

Brandy Clemons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Beasley 
Rating:
5.0

Everything was in tip top shape!!

Jonathan Townsend 
Rating:
5.0

Customer did not leave a comment.

Jose Gutierrez 
Rating:
5.0

Web said a certain price buy when got to stor a different price

William Raines 
Rating:
5.0

The ladies were always very helpful. Very professional

CHARLOTTE MILLER  |  Overall Experience 
Rating:
5.0

The Box was nothing except pleasant and professional. The process was very easy.

Wayne Clark 
Rating:
5.0

Customer did not leave a comment.

Mark Wylie 
Rating:
5.0

Customer did not leave a comment.

Ralf Ayers 
Rating:
3.0

No one was in the office to talk to for the drop off. Ended up using the app for a night drop. The app was not working at first. I tried calling to talk to a human at 8am and there was a 30 minute wait, 20 minutes on the chat. This was the frustrating part! U-hauls actual customer service is questionable!

Jeff Fullen 
Rating:
5.0

The box was awesome! I can’t say enough about the staff they’re friendly and professional. I would recommend the Box to everyone that’s needs a storage unit.

VALERIE BEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam Weissel 
Rating:
5.0

Everything was just great

MICKEY ROBERTS 
Rating:
4.0

Customer did not leave a comment.

MARSHA HARBIN 
Rating:
5.0

This is the 2nd time using The Box. They are really clean and easily assessable. The staff are super friendly and answered all my questions. Very easy to deal with.

PATRICK STEWART  |  Overall Experience 
Rating:
5.0

Nice people to deal with.

DAVID MILLS  |  Overall Experience 
Rating:
5.0

Ladies at "The Box" are always friendly and very helpful.

JOSEPH ODELL 
Rating:
3.0

Customer did not leave a comment.

Jackie Combs 
Rating:
5.0

The drop off area is in the very back of a storage facility and a gravel lot. Looks like most of the drainage for the site heads that direction. Needs re-grading and compaction. Very difficult to maneuver into

CHARLES GRIGGS 
Rating:
5.0

Customer did not leave a comment.

CHAD WILSON 
Rating:
3.0

It took longer than should have been for them to show that we turned the trailer in on time. This was the 2nd time this happened with us when renting a trailer from you in a month.

KATHY BRYANT 
Rating:
5.0

Customer did not leave a comment.

HEATHER CARLIN  |  Overall Experience 
Rating:
4.0

Not one thing at all. Very satisfied

BRADLEY MARLOW 
Rating:
5.0

Everything was great! Great customer service and the trailer was clean and perfect for what I needed it for. I will definitely be a returning customer.

LINDSEY DAVIS 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA MARTIN  |  Overall Experience 
Rating:
5.0

Staff was absolutely awesome and deserve some amazing recognition!!

COREY PRICHARD  |  Overall Experience 
Rating:
5.0

Great service and availability.

TAMMI MCGAHA 
Rating:
5.0

Destiny was an absolutely awesome customer service. She is very nice and always helpful and friendly. She is an asset to your business. Stacey was also very helpful and friendly.

DONNA STONE  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful, never had a problem accessing the unit, and very clean with no bugs! Would definitely use this facility again!

CHRISTINA MERSHON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTY PEARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY DUNLAP  |  Overall Experience 
Rating:
5.0

Make the App and login much easier I received 3 login verifications and not one of them worked.

Kevin Derrick 
Rating:
3.0

Customer did not leave a comment.

Jodie Whisenant 
Rating:
4.0

Customer did not leave a comment.

James Wagoner 
Rating:
5.0

Customer did not leave a comment.

Steve Broom 
Rating:
5.0

Very helpful. Very knowledgeable. Very careful to be sure equipment working correctly.

Jonathan Guffey 
Rating:
3.0

Customer did not leave a comment.

Roger Pritchett 
Rating:
5.0

Amazing customer service!

Henry Reyna 
Rating:
5.0

Customer did not leave a comment.

Ryan Petosky 
Rating:
4.0

back of uhaul was completely wet. i slipped completely on my back carrying boxes not knowing water was in there. it said to return clean and this was we received was not. appeared that someone was hauling dirt in the back and sprayed it out but didn't let it dry.

BRIANNE JUDGE 
Rating:
5.0

Customer did not leave a comment.

PAULA GARCIA 
Rating:
5.0

Staff was very nice to deal with.

TERESA HENRY  |  Overall Experience 
Rating:
4.0

Everything went quickly and smoothly. Staff was friendly and helpful.

Troy Raulston 
Rating:
5.0

Easy auto pay convenience.

JOHN WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karsten lowe 
Rating:
5.0

Customer did not leave a comment.

MATTHEW VALENTINE 
Rating:
4.0

Clean storage area. Climate control was very nice.

KATIE WILLIS  |  Overall Experience 
Rating:
5.0

In and out in five minutes excellent

Don Standridge 
Rating:
5.0

Thanks to Stacie and staff for helping us when we needed them. First class people and place for storage.

TIM DALTON  |  Overall Experience 
Rating:
5.0

I am extremely pleased with my rental trailer used to transport my Harley Davidson motorcycle over 800 miles safely. Thank You, Grant Eaton

GRANT EATON 
Rating:
5.0

Customer did not leave a comment.

TAMMI MCGAHA 
Rating:
4.0

Customer did not leave a comment.

FINIS ROYAL 
Rating:
5.0

Customer did not leave a comment.

Douglas Moore 
Rating:
5.0

I have used this drop off location several times and they are always very courteous and helpful. Thanks!!

Joseph Odell 
Rating:
5.0

Customer did not leave a comment.

HOLLIS TODD 
Rating:
5.0

Customer did not leave a comment.

Krista Clark 
Rating:
5.0

Needed a utility trailer asked for one in Scottsboro Al, the first 2 times I was routed to 40-50 miles away because I didn't know what to ask for, tell the customers the choices

DAVID MULKEY 
Rating:
5.0

I think a hand truck should be standard equipment on each truck.

KEITH SAINT 
Rating:
5.0

Customer did not leave a comment.

RICHARD HAYES 
Rating:
5.0

Customer did not leave a comment.

RK Jones 
Rating:
5.0

Customer did not leave a comment.

ASLUM HAMAYUN 
Rating:
4.0

Not much except maybe having an OPEN sign on the building were the office is,

Arthur Sabia 
Rating:
4.0

Customer did not leave a comment.

Michael Satterfrield 
Rating:
5.0

We had our own dolly and improvised with blankets, but we weren't even offered the option of renting them. If you want to increase your sales revenue, giving customers a list of extras might help.

RUTH GUTHRIE 
Rating:
5.0

Customer did not leave a comment.

CHRIS WELLS 
Rating:
5.0

Maybe a sign on where to park the trailer. Otherwise no problems at this location. THANKS!

Clay Allison 
Rating:
1.0

I was charged $234.00 for damage I did not do, I talked with area manager and did not get any results. I have rented a minimum of 20 units in the past 3 years not one time have I returned them with damage, and I have always returned them with more fuel than I started with. I am very unhappy with being charged this charge. I can assure you if I would have damaged this truck I would not have just left it. Any attention to this matter would be greatly appreciated

JAMES JENNINGS 
Rating:
4.0

Destiny is great to work with, clear and accommodating.

TED BOWERS 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MOORE 
Rating:
4.0

The lady there is friendly and helpful. It only took a few minutes to turn the trailer back in. She remembered us from a previous rental and was very nice.

GALE HAMAYUN 
Rating:
5.0

Customer did not leave a comment.

Brian Hee 
Rating:
4.0

Customer did not leave a comment.

gale hamayun 
Rating:
1.0

When I arrived there was no one there to help me with a unit and my helper was only there for one day. Closed on weekends and that is when most people move so they are ultimately losing business.

Privacy Request  |  First Impressions 
Rating:
1.0

Th e person in the office was lacked any knowledge of the rental process. A phone call was placed to the owner/manager who walked this person through each step on the computer. Took 30 minutes even though express check-in had been completed. Then was merely told the truck was "out back". Had reserved a dozen pads but was told "we don't have pads, we're not a U-HAUL location, we just rent trucks". Would not recommend this location under any circumstances.

Bill Jeffers 
Rating:
2.0

The receptionist was incompetent and poorly dressed.

PHILIP NICHOLAS 
Rating:
4.0

Customer did not leave a comment.

Lunell Campbell 
Rating:
5.0

You did what you said you would... The equipment was in good condition... I had no problems and no hassles....Can it get any better than that?

Gary Fox 
Rating:
5.0

Customer did not leave a comment.

PAUL GRAVEMAN 
Rating:
4.0

Customer did not leave a comment.

Shanon Jackson 
Rating:
3.0

Customer did not leave a comment.

Teresa Sparks 
Rating:
5.0

Very accommodating location.

Jeptha Moody 
Rating:
5.0

The box is an excellent storage facility sorry that I wasn`t able to utilize their services my plans were changed last minute.

Privacy Request  |  First Impressions 
Rating:
5.0

Friendly staff.

SAM YATES 
Rating:
4.0

Customer did not leave a comment.

SAM YATES 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY BURK 
Rating:
5.0

Outstanding service.

KATHY LUNA 
Rating:
4.0

Trailer was great. It pulled really well on the roads. It was easy to load/unload, clean and well-done. The staff at the location was friendly and got us on our way in just a few minutes. I will not hesitate to rent U-Haul again.

RICHARD SHRADER 
Rating:
4.0

service was good quality. Keep up the good work.

ELLIOTT MILLER 
Rating:
4.0

Continue your good service.

ELLIOTT MILLER 
Rating:
5.0

Customer did not leave a comment.

Jamie Key 
Rating:
4.0

Customer did not leave a comment.

DEBBIE SEBRING 
Rating:
5.0

Clean and very easy to access.

AARON ANDREWS  |  First Impressions 
Rating:
3.0

The outside storage spaces were easy to access, but the ground was mud and gravel, making it necessary to angle the truck`s ramp into the unit.

Privacy Request  |  First Impressions 
Rating:
3.0

The Climate controlled storage area was adequate, but the doors were hard to close. It was also difficult to maneuver large trucks between the buildings.

Privacy Request  |  First Impressions 
Rating:
3.0

The parking space was easy to get my non-working car into. The only drawback was the area was gravel and very muddy due to rain.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie Fairbanks 
Rating:
5.0

refund money for days not used instead of deciding how many days we do or do not need. Only the customer knows that answer.

MICHELLE SHEALY 
Rating:
4.0

The Box seems to be a good choice for storage needs. The facility is clean and in decent shape. The Box has friendly and helpful customer service.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Brown 
Rating:
3.0

the staff called me and were rude, I opted for storing my things somewhere else

Privacy Request  |  First Impressions 
Rating:
3.0

This was not my originally scheduled location. I called to confirm my truck was ready and was told I'd have to go to another location. It was an hour and a half away. That is a stressful and inconvenient thing to discover the day of a big move to a new state with a 12 hour drive. If I hadn't already had my scheduled move in place I would have cancelled the transaction.

CHRIS CARTER 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER JEACOCK 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER JEACOCK 
Rating:
5.0

Agent very courtious and helpful!

JOSEPH ODELL 
Rating:
5.0

Customer did not leave a comment.

GEORGE EILERS 
Rating:
3.0

The first 5x8 trailer after being hooked up did not have any brake lights. We had to hook trailer up ourselves. I thought all U-Haul rental place did that for you. Please find a way to advise people which stores do not hook up trailers for you so people can go to another store for that convience. Thank you.

DONALD MURINO 
Rating:
4.0

Very nice and really helpful

James Johnson 
Rating:
5.0

Customer did not leave a comment.

CHRIS PRICE 
Rating:
5.0

I had major problems with gas gauge. It would not read gas when I put gas in. I put in about 40$ too much. My husband and I kept turning vehicle on and the gauge never moved. My husband tapped gauge and it read 3/4 of tank when we were only supposed to put in 1/4. I was very angry about this and told that they could do nothing about that.

JAQUELINE KEEL 
Rating:
5.0

Customer did not leave a comment.

RB PACE 
Rating:
5.0

She is great, very clean very well maintaned always is and has been. Would recomend to everyone who asked. The property is well maintained and clean, security is very up to date and easy in ans out. Kelly Peppler

STEVE PEPPLER 
Rating:
4.0

Thanks for your good business.

ELLIOT MILLER 
Rating:
5.0

I received great service with a smile .

KEITH SAINT 
Rating:
1.0

I stopped in a week before I needed the rental. Did a walk-around and noticed the trailers electrical cable hoodup had been cut off. Notified the office and they said they would fix it prior to pickup. Called a day before pickup and they said it was OK. Went to pick it up and noticed the electrical hookup that was on there was the wrong one(the same one that is on the receiving end for the truck). Had to go to walmart and buy and install the correct one. Took another two hours out of my day.

REX ONDRACEK 
Rating:
4.0

Customer did not leave a comment.

OWEN PHARRR 
Rating:
5.0

Customer did not leave a comment.

KATRINA THOMPSON 
Rating:
5.0

Staff was very professional and helpfull.

RON PACKARD 
Rating:
5.0

Customer did not leave a comment.

MAC MCCINNON 
Rating:
5.0

Nothing. I'd highly recommend this business. Lady who waited on me was wonderful- and extremely nice and helpful. Couldn't have asked for better service.

MICHELLE SHEALY 
Rating:
5.0

Customer did not leave a comment.

BRUCE NEVIN 
Rating:
5.0

I didn't like the fact that we had to drive an hour to pick up the truck and return back to our home when there are quite a large number of U-Haul facilities right here in Huntsville. I know there was a large demand that specific weekend, but it seems that it could have been handled a better way. However, U-Haul personnel made some concessions to help us with that inconvenience. So, overall all, from pick up to turn in, it was a good experience. The folks at pick-up and turn-in were very friendly, professional, and helpful. Have a Blessed day. until next time... gary

GARY BELL 
No reviews have been submitted for this location.

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