Customer Reviews for The Best Little Muffler Shop In Texas
(U-Haul Neighborhood Dealer)

290 reviews

1409 Belle Plain St   Brownwood, TX 76801

(325) 203-5078

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(325) 203-5078

1409 Belle Plain St
Brownwood, TX 76801

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Sarah was very helpful!! Thanks 😊

Curtis Thompson 
Rating:
5.0

Customer did not leave a comment.

Mark Nicklas 
Rating:
5.0

They were very friendly. They took the time to explain the trailer and how it worked.

David Graham 
Rating:
5.0

UHaul link to return truck was unable to access location, even though cell phone location was turned on (was unable to upload pictures of mileage, fuel level, truck condition & location when truck was returned friday evening at approximately 645 pm)

MICHAEL WOO 
Rating:
5.0

Friendly and knowledgeable

Jeff Robison 
Rating:
4.0

Only problem was the place to pick up the truck was changed to a farther away place at the last minute. This was a problem for me because it increased the distance to get there and it was to far to walk so I had to find someone to drop me off which is difficult when I am new in town and and I don’t know many people .

Christina Anderson 
Rating:
5.0

The truck has some problems. Some thing was loose on it

BYRON BISHOP 
Rating:
5.0

Great location. The app sucks. I was late so for some reason the app would not work took 30 minutes jumping through hoops with support to get the app to work.

james Weatherby 
Rating:
5.0

Customer did not leave a comment.

Fred Bertsinger 
Rating:
5.0

Customer did not leave a comment.

Kenton Isham 
Rating:
5.0

Customer did not leave a comment.

steve williams 
Rating:
5.0

Always a good experience at this location, good folks running a good establishment. Recommend...

Gene Peterson 
Rating:
5.0

Customer did not leave a comment.

Don Lynn 
Rating:
5.0

Exemplary! Absolute SUPERSTARS!

Mark Lucus 
Rating:
5.0

Nothing everything was perfect

Sherry Morgan 
Rating:
5.0

Love this location. People very friendly and helpful.

Fred Wipff 
Rating:
4.0

Customer did not leave a comment.

Sadie Miller 
Rating:
3.0

Customer did not leave a comment.

Karen Smith 
Rating:
3.0

Customer did not leave a comment.

Curtis Booth 
Rating:
5.0

Outstanding service

William Pierce 
Rating:
5.0

The cleanest uhaul I’ve seen and the best customer service. I rent dozens of U hauls and haven’t had an easier time renting a truck.

MARK WILSON 
Rating:
5.0

I had reservations with Da Shop and they left early and had no way to get a hold of them. I dont recommend them. Luckily someone canceled their reservation with the muffler shop and they are great.

Kellie Baehr 
Rating:
5.0

Customer did not leave a comment.

Rick Park 
Rating:
5.0

I downloaded app and had trouble setting up with my phone. very stressful. I finally gave up and set everything up on my computer.

Mary Yvette Enriquez 
Rating:
5.0

Customer did not leave a comment.

Paul Erdman 
Rating:
5.0

Was very easy and quick.. Will use them again in the future.. thank you Carrol Weathermon

carol weathermon 
Rating:
5.0

Customer did not leave a comment.

Laura Carlozzi 
Rating:
4.0

Customer did not leave a comment.

Jason parsons 
Rating:
4.0

Customer did not leave a comment.

Jack Wagner 
Rating:
5.0

Customer did not leave a comment.

Jimmy Rankin 
Rating:
5.0

The people at the Little Muffler Shops we're great and friendly. No problems and everything was ready to go when we arrived and also when we took it back.

TERESA WADDELL 
Rating:
5.0

Excellent and professional service

John Wilson 
Rating:
5.0

The lady was wonderful, knowledgeable, and so sweet

Amanda Hall 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Pospisil 
Rating:
5.0

Customer did not leave a comment.

Jennifer Elrod 
Rating:
5.0

Best place for U-Haul rental.

Jeannie Pruett 
Rating:
5.0

Customer did not leave a comment.

Chelsea Carrillo 
Rating:
3.0

Truck was dirty, didn't even wash the windshield, otherwise good

David Blume 
Rating:
5.0

Not a thing!

Waymon Childress 
Rating:
5.0

Very nice employees.

Jessica Batchelar 
Rating:
5.0

Great personal service!

Kris Henry 
Rating:
5.0

Not a thing. Sarah does an excellent job of customer service!

Waymon Childress 
Rating:
5.0

Not a thing. Works like a fine watch.

Waymon Childress 
Rating:
5.0

Customer did not leave a comment.

JOHN SMITH 
Rating:
1.0

Customer did not leave a comment.

Rick Park 
Rating:
5.0

No improvement need. Everything went well as usual!

Marilyn Warner 
Rating:
5.0

Customer did not leave a comment.

Rodney Musick 
Rating:
5.0

Customer did not leave a comment.

RHONDA PALMER 
Rating:
5.0

Nothing, Sarah Smith knows her job so well. She was able to tell me exactly what I needed and came in under my budget. When I had issues with my movers, she was friendly and personable. I will tell everyone to "go see Sarah" if they need to rent a truck. Definitely will rent from her again!!

aimee brown 
Rating:
5.0

Customer did not leave a comment.

Barry Templeton 
Rating:
5.0

Everything went smooth. Very helpful

Amanda Biggs 
Rating:
3.0

Staff was nice and friendly! Easy in, Easy out!

justin stanley 
Rating:
5.0

Customer did not leave a comment.

TERESA WADDELL 
Rating:
4.0

Na

jarome finley 
Rating:
3.0

Customer did not leave a comment.

Brandy Stephens 
Rating:
5.0

Customer did not leave a comment.

Davelyn Hood 
Rating:
5.0

Customer did not leave a comment.

Gary Riggins 
Rating:
4.0

Operator was friendly and helpful.

Sheila Attaway 
Rating:
5.0

Customer did not leave a comment.

Janice Frame 
Rating:
5.0

Customer did not leave a comment.

Tara Williams 
Rating:
5.0

Great to work with

susan douglas 
Rating:
3.0

Someone needs to call me as promised by roadside and return my $ for rental and gas $ for leaving my truck running all night and the next day. I have rented several of these 6x12's to move recently and have not dealt with a HORRIBLE EXPERIENCE. TALK ABOUT CRYING, STRESSED. THIS WAS JUST AWFUL. TEXAS HEAT AND FUEL COST TO KEEP UNIT RUNNING TO PREVENT BATTERY DYING PER YOUR RS ASSISTANT WAS TERRIBLE. WHEN I CALLED TO TURN IN EARLY CAUSE I COULDN'T TAKE IT AND DIDN'T WANT A TICKET, GUY TELLS ME TO CALL RSA about my $. They told me it would be handed at drop of which they were closed.

Tracy Allen 
Rating:
5.0

Friendly staff

JEFFREY KUSTES 
Rating:
5.0

Not a thing, they were very accommodating.

curtis johnson 
Rating:
5.0

Owners went above and beyond in their service ! Thanks

Harold Drake 
Rating:
5.0

Customer did not leave a comment.

Barbara Rice 
Rating:
5.0

Customer did not leave a comment.

Barbara Rice 
Rating:
3.0

Customer did not leave a comment.

Tony Hood 
Rating:
5.0

excellent experience

jane souza 
Rating:
5.0

Customer did not leave a comment.

Sonya Ward 
Rating:
5.0

Customer did not leave a comment.

chrissy roberts 
Rating:
5.0

Customer did not leave a comment.

Billy Sneed 
Rating:
5.0

Nice people, a cleaner windshield would be good. Better explanation of the daily insurance rate. The $56.00 quote was two days not one. Caused me to check with other UHaul places. I was very concerned about how to drive a 26 footer. It would have been nice to get a little reassurance as I pondered it a lot. It turns out to be easy drive. The uhaul website had two good articles that were reassuring. The left mirror was too stiff to adjust needs some repair attention.

jim rooney 
Rating:
2.0

My name is James Self, this location put my name in as James Doughlas, was unable to print or email me a rental agreement, and was also unable to change the name on the agreement to my correct name spelling.

JAMES DOUGHLAS 
Rating:
5.0

Customer did not leave a comment.

Ricky Hansen 
Rating:
5.0

The person who owns this location has an extremely bright attitude. Since shop is closed on Sunday, we just dropped off the truck & put the keys in the drop box. The next morning, the receipt for delivery of truck was in my email box.

Amy Schwebke 
Rating:
5.0

Customer did not leave a comment.

Don Zschoche 
Rating:
5.0

Customer did not leave a comment.

Jose Salinas 
Rating:
5.0

They were outstanding and very helpful

Mark Ouimette 
Rating:
5.0

Customer did not leave a comment.

Jessica Batchelar 
Rating:
5.0

Nothing, They hooked up my trailer, and ensured that it was connected properly, and the lights worked. Could not have asked for better.

Derrick Mason 
Rating:
5.0

Customer did not leave a comment.

CASEY PARKS 
Rating:
5.0

Customer did not leave a comment.

Chad Sauceda 
Rating:
5.0

Customer did not leave a comment.

Warren Courtney 
Rating:
5.0

This is the one U-Haul business I don't mind returning to. They are always friendly and the trucks are always in good shape. Their always have what I need, the parking lot is ample and service is great.

Marilyn Warner 
Rating:
3.0

I declined the $10 insurance from U-Haul when I booked online, but when I went to pay, and questioned the total, they told me the insurance was required. Oh well. I literally drove the truck 18 miles for what I needed it for, so $45.00 was a little high.

Walker Willey 
Rating:
5.0

Customer did not leave a comment.

Sherry Morgan 
Rating:
4.0

Slow upload of website

PATRIC MOORE 
Rating:
5.0

The price of the u-haul wasn't bad but 99 cents a mile for me too use it in town was way too much. I only had to move my things 3 miles and it cost more to travel then it did to rent the truck. I think that to much.

DANETTA BLANCHARD 
Rating:
3.0

Customer did not leave a comment.

Steven Ballard 
Rating:
5.0

They were the easiest people to work with in town. Thank y’all because two other locations weren’t as good as y’all!!!!

AMELIA ABERNATHY 
Rating:
5.0

Customer did not leave a comment.

JAMES BROWN 
Rating:
5.0

The lady was friendly and helpful!

Nancy Perez 
Rating:
1.0

I used 123 miles and was charged for over charged over $450 for 1,000 plus miles I did not use, because both the pickup and drop off locations recorded the wrong mileage. Moving the decimal place one over on the mileage resulted in this overcharge, which neither the pickup or drop off locations caught. Now I have to deal with a district U-Haul manager to get a refund. Never will I use U-Haul again.

JACK CASTRO 
Rating:
5.0

Great service and ver accessible and reasonable.

Robie English 
Rating:
5.0

Excellent U Haul location. Very cordial, immaculately clean truck. Would highly recommend this location to everyone. I will continue to contact them when in need of a truck. Thank you.

MIKE JOLLIFFE 
Rating:
5.0

Not a thing every thing was great

GARY ELLIS 
Rating:
5.0

The staff is super friendly, professional and helpful. We highly recommend The Best Little Muffler Shop in Texas for any U-Haul need.

Ann Fowler 
Rating:
5.0

Customer did not leave a comment.

RANCE DAY 
Rating:
5.0

Very friendly service, knowledgeable & accommodating.

JEANNE JACKSON 
No reviews have been submitted for this location.

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