Customer Reviews for The Battery Terminal
(Distribuidor de U-Haul del vecindario)

680 comentarios

3836 Winchester Ave   Ashland, KY 41101

(606) 324-9623

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/29/2022 - 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(606) 324-9623

3836 Winchester Ave
Ashland, KY 41101

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/29/2022 - 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Cindy K. 
Clasificación:
5.0

Great service

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamberlyn M. 
Clasificación:
5.0

None needed.

HAROLD R S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Customer service was great the guys in shop are friendly and helpful. They sent a guy out to walk through the equipment with me hooked it up and checked all the lights to make sure they were working

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt E. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garet M. 
Clasificación:
5.0

Everyone was very friendly and helpful

BRANDI L. 
Clasificación:
4.0

Somewhere the incorrect equipment number was wrong in the system and when I dropped it off they had to call me afterwards and try to determine if I had returned the trailer (they had someone there who checked it in when I left it) I felt this should have been done before I left so I wasn't trying to explain where I left it etc. They were very polite about it but had they matched it up when I dropped it off this could have been avoided. I was very happy about the rental with this exception

Sue F. 
Clasificación:
5.0

Reserving the equipment online was a breeze. The Battery Terminal was prepared for my arrival and did a fantastic job checking the hook up and electrical for proper towing with my vehicle. The check out went efficiently and flawlessly.

Todd C. 
Clasificación:
5.0

Friendly, helpful and made everything go smooth. Had answers to my questions. Returned truck after hours and my invoice was in my email first thing in the morning.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
4.0

Easy, quick and very nice place, I'll will definitely recommend and use this location again!

Vanessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal G. 
Clasificación:
5.0

A little cheaper price. But still good.

kenny H. 
Clasificación:
5.0

Matt was very nice to me

MATTHEW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

Dolly was not provided.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERENCE S. 
Clasificación:
5.0

Keep doing what you do.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIANNA W. 
Clasificación:
5.0

Very good customer service!

SHEILA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

Top notch customer service. Would definitely rent from them again.

Oscar P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENNY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

Travis was so kind and helpful on both occasions I needed a uhaul this weekend. The other gentlemen working at the battery terminal were so nice. I'll definitely return if ever I need to!

ASHLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
2.0

No signage. Dropped off after hours. Wasn't sure if we were at right place. No other trucks there. Poor location. Online return difficult, and I'm very tech savvy. It's too long!! Short and simple please. People are tired after driving across several states.

NANCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON B. 
Clasificación:
5.0

Great customer service!!

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Oh I can't think of one thing the battery terminal could do to improve their already excellent service. They are friendly, accommodating, fast, knowledgeable, and efficient. I recommend them highly.

EDNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

Staff were busy but polite and efficient.

Steven C. 
Clasificación:
5.0

Amazing Team! Thank You!

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA B. 
Clasificación:
5.0

The Battery Terminal is always great to work with for my U-Haul rentals!

STEPHEN R. 
Clasificación:
3.0

Apparently we had owed money from a previous rental - why wasn't a bill ever sent? Couldn't pick it up thru the phone app - so thru off our schedule

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

arlena E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

They were so nice and so helpful. They made the experience quick and easy.

Amber K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
2.0

The box truck was in the worst condition I had ever seen. The driver's seat was mostly foam, the check engine light and another unknow light stayed on the entire time, the inside light didn't work, and the lights went through the hole on me and left me having to drive home in the dark with no light except the emergency flashers. The workers were very friendly and cooperative with us, so as far as that goes I would recommend, but they definitely need to work on fixing their trucks.

MELISSA HOPE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
3.0

The defrost on the truck didn't work, it Only put out cold air. It fogged up the windshield and made almost Impossible to drive in the dark. Also the truck shook when going speeds 50 and up.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTI W. 
Clasificación:
5.0

Make sure rentals are swept out before use

NICKOLAS S. 
Clasificación:
5.0

So good I don't see how you could improve anything.

BARBARA H. 
Clasificación:
5.0

Great staff!!

SHAUNA B. 
Clasificación:
5.0

Very pleased

Greg M. 
Clasificación:
5.0

Excellent customer service

MINDY E. 
Clasificación:
4.0

Drop-off location could be better marked for customers returning equipment after hours. Visible cameras would be nice to provide security/safety for the customers/equipment.

Danny L. 
Clasificación:
3.0

Change your rates uhaul used to include so many miles with the rental now your charging 1$ per mile from the time you pull off the lot . I will not be renting another one unless I have absolutely no other choice

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
5.0

Windshield was a little dirty and had some bug remains on it.

REBECCA M. 
Clasificación:
5.0

Make sure the trucks are looked over better. There was issues in the cab of the truck I got that any person checking them over should have noticed.

Donald P. 
Clasificación:
5.0

Matt is very professional. He gives excellent customer service . I would recommend them to others.

EMILIO P. 
Clasificación:
4.0

The customer service was very good but the truck didn't seem to be very well maintained or clean. The tires seemed to out of balance resulting in a very unstable ride and the brightness/ alignment of the headlights made the drive at night sketchy especially in during a rain

MARK R. 
Clasificación:
1.0

My 20' truck with a trailer pulling my Jeep broke down because the Uhaul workers forgot…FORGOT to put coolant into the radiator….so for 6 hours I was broke down on the WV turnpike because of an overheating engine! The Uhaul workers at all of the places I had to go were very rude (this was before the break down). I will never do ANY business with Uhaul again…I am still thinking of suing!

JOSHUA J. 
Clasificación:
5.0

Was greeted quickly and treated well.

WILLIAM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA S. 
Clasificación:
5.0

Travis was so nice, professional, explained the contract to me. I will definitely use this place again. Zero problems.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRETT N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER K. 
Clasificación:
5.0

Wouldnl't recommend to get a u haul. I did the rental confirmation on line. Even got a "confirmation" number. I reserved a pick up truck. When I got to the location, they had no trucks. Says that my truck was reserved at another location in another state. I asked the gentleman to call to make sure they had it there. Sure enough, it was not there they had no pickup trucks. The gentleman at Ashland was very helpful. Got me a boxed truck and was very apologetic. I woud never recommend u haul, they dropped the ball.

Richard B. 
Clasificación:
5.0

I can't think of anything that needs to be improved. It was a good transaction.

TERRI D. 
Clasificación:
5.0

Great people

FRANKIE MAE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciara G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD P. 
Clasificación:
5.0

Smooth transaction. Very pleased with the whole experience! Gracias

WILLIAM B. 
Clasificación:
5.0

Seat in truck could be more comfortable

PAMELA J. 
Clasificación:
5.0

Staff was friendly and helpful, I will use this location again.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

Outstanding service at this location friendly courteous professional

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
3.0

Dolly was broke but was replaced. What was difficult was the check in and ordering process. Uhaul is not easy to operate.

Sasha W. 
Clasificación:
5.0

Super great service from Travis and his team. Thank you, Travis, and thanks to Uhaul!

SALLY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
5.0

Nothing, it's all good

Gerald H. 
Clasificación:
5.0

Matt was very professional and thorough in explaining the details of the rent agreement. The truck was clean, with low mileage and has a back up camera , which I loved . All the staff were very helpful when I needed help with my own car while there. I would rent from them again.

EMILIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
4.0

My truck reeked of cigarette smoke and was so stinky

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orville C.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly.

Joel T. | Reservación
Clasificación:
5.0

Great staff.

Quinton R. | Reservación
Clasificación:
5.0

Convenient location, easy access to load and unload the storage units.

Grant M.  |  Overall Experience 
Clasificación:
5.0

I relocated somewhere else actually and did not end up needing a storage unit at all

Alicia C. | Reservación
No se han enviado comentarios para esta ubicación.

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