Customer Reviews for The Battery Terminal
(U-Haul Neighborhood Dealer)

861 reviews

3836 Winchester Ave   Ashland, KY 41101

(606) 324-9623

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 324-9623

3836 Winchester Ave
Ashland, KY 41101

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great guys

Adam Poplin 
Rating:
5.0

Customer did not leave a comment.

Shannon Shoemaker 
Rating:
5.0

All good here

Gerald Lowe 
Rating:
5.0

If rental is going to be long distance, ensure the truck has cruise control.

Rodney Lucas 
Rating:
5.0

Customer did not leave a comment.

Robin Mink 
Rating:
5.0

Customer did not leave a comment.

Dino Dumonjic 
Rating:
5.0

Customer did not leave a comment.

shawn walker 
Rating:
5.0

Customer did not leave a comment.

Gustavo Guzman 
Rating:
5.0

Good

Sherman Price  |  Overall Experience 
Rating:
5.0

Great service and very friendly people 😊

Denise Brown 
Rating:
5.0

Shaun and Matt and anyone else we have ever dealt with at this location are excellent representatives for Uhaul. They exceed at customer service in an age where it is almost extinct.

DAVID DYER 
Rating:
5.0

Customer did not leave a comment.

PAUL FERGUSON 
Rating:
5.0

Customer did not leave a comment.

Thomas Hensley 
Rating:
3.0

Customer did not leave a comment.

Sean Blevins 
Rating:
5.0

Can’t see you need to improve

Donald Caruthers 
Rating:
4.0

Truck was very nasty inside it was gross

Christopher McCoy 
Rating:
5.0

Customer did not leave a comment.

Cynthia Adam 
Rating:
4.0

Customer did not leave a comment.

frank albert 
Rating:
2.0

Make sure the location doesn't give out trucks that have check engine lights on yhe rental truck or holes in the tow dolly wheel wells.

Amanda Keith 
Rating:
2.0

I ordered a utility dolly, furniture dolly, and some furniture pads. Most uhaul locations I have used in the past have had these addons (if ordered) in the back of the truck waiting for the consumer. I figured this one would be the same but after arriving at my house to pack things up I saw none of these items but I was charged for them. I would like a refund for the items I did not receive.

Kenny Bridges 
Rating:
5.0

Customer did not leave a comment.

Paul Allison 
Rating:
5.0

Customer did not leave a comment.

William McNeal 
Rating:
5.0

Customer did not leave a comment.

Susan Tussey 
Rating:
5.0

Customer did not leave a comment.

DAVID DYER 
Rating:
5.0

Everyone was great

William Coffee 
Rating:
5.0

Customer did not leave a comment.

Terry Keelin 
Rating:
5.0

Customer did not leave a comment.

Roger Jones 
Rating:
5.0

Great friendly service 👌

Stanley Pinson 
Rating:
5.0

These guys are great, they do what eve they can to get you on the road in what you need, I’ve chose to stick with this location, me being a small young business people and places like this matter to us, will stick with this Loca

Adam Poplin 
Rating:
5.0

Customer did not leave a comment.

Deborah Allen 
Rating:
5.0

Excellent staff

Bill Justice 
Rating:
5.0

Nothing. Great service!

Don WILLIAMS 
Rating:
5.0

Matt the attendant was patient, kind, helpful, and professional. I greatly appreciate his assistance.

Bambi Deitch 
Rating:
4.0

If a single older woman is picking up a box truck please try to give her one that has a grab bar on both drivers and passenger side. And maybe even a step stool. Otherwise it was worry free

Linda Santos-Fobos 
Rating:
5.0

Grrrreat Serivce

CLAUDE STEVENS 
Rating:
5.0

Customer did not leave a comment.

Michael New 
Rating:
5.0

Customer did not leave a comment.

Mary Breiner 
Rating:
5.0

Awsome Service !!!!!!

CLAUDE STEVENS 
Rating:
1.0

Customer did not leave a comment.

Robert Conn 
Rating:
5.0

Great place to Rent clean equipment from Good professional service !!

CLAUDE STEVENS 
Rating:
5.0

Awesome job

John Smith 
Rating:
5.0

It was about to storm the day of my rental. The staff suggested I gat a cargo van. Was the best thing of the day. Extremely helpful.

Virgina Clarke 
Rating:
3.0

Customer did not leave a comment.

Jeremy Holbrook 
Rating:
5.0

See above comment

Edward Faeth 
Rating:
5.0

These guys are awesome! Seriously! Friendly, professional, and accommodating. Made renting and returning a truck quick and simple. Would absolutely recommend this place and will do business with them myself again.

Dimitri Smirnov 
Rating:
5.0

Team was quick and efficient with pick up and drop off. Highly recommend them!

Anthony Hanshaw 
Rating:
3.0

Customer did not leave a comment.

April WILSON 
Rating:
5.0

Customer did not leave a comment.

Alexys Carter 
Rating:
5.0

The staff at the Battery Terminal were very professional and helpful. The truck seemed well maintained, clean, and worked perfectly for this out of town move.

TIM EADES 
Rating:
4.0

Customer did not leave a comment.

James Barlip 
Rating:
5.0

Customer did not leave a comment.

Dale Reliford 
Rating:
5.0

N/A

Timothy McCoy 
Rating:
4.0

Customer did not leave a comment.

Roman Goriainov 
Rating:
2.0

The location was closed and did not respond to phone calls. After hours drop off location was unclear and the only guidance to help facilitate drop off was to “use the App” which was not functioning.

James Rodehaver 
Rating:
5.0

Larches needs lubrication

Curtis Holbrook 
Rating:
1.0

Don’t be rude and talk to the customers like they’re dumb. Include the dolly’s the customer paid for with the truck instead of making the customer drive back to pick them up. Tell the customer about the $20 charge for dropping the truck off after hours before they agree to drop the truck off after hours

MELISSA NICHOLAS 
Rating:
5.0

Customer did not leave a comment.

Barry Duncan 
Rating:
5.0

Customer did not leave a comment.

John Carter 
Rating:
5.0

Customer did not leave a comment.

DONALD LAMBERT 
Rating:
4.0

Customer did not leave a comment.

Audra Thomas 
Rating:
5.0

I think All the staff here are knowledgeable and friendly and are always willing to what it takes to help their customers. Thanks!

Peggy Fisher 
Rating:
2.0

The guy was rude joking around and tells my wife when he asked me a question about my card and I didn’t hear him cause I’m deaf and tells my wife he’s not gonna hear me away plus the price was to high in mileage and u have poor promotions on your telling everyone that the cargo van is 1995a day when I spend over 400 on renting it from the beginning

John Cooley 
Rating:
5.0

Customer did not leave a comment.

Alexander Christie  
Rating:
5.0

longer hours

CRAIG PINKERTON 
Rating:
3.0

Customer did not leave a comment.

john slone 
Rating:
5.0

Customer did not leave a comment.

Richard Potter 
Rating:
5.0

The employees at this location made the experience excellent. They were Extremely helpful and professional. Top notch staff at this location. A+++++

Robert Musser 
Rating:
3.0

Customer did not leave a comment.

Kelvin Mauk 
Rating:
5.0

Always fabulous service here. Thanks again Peg look at that vintage

Peggy Fisher 
Rating:
5.0

NOTHING.. HAD A GREAT EXPERIENCE

MISTY ALLEY 
Rating:
4.0

Customer did not leave a comment.

Teresa Stout 
Rating:
5.0

Customer did not leave a comment.

Dustin Milam 
Rating:
4.0

Customer did not leave a comment.

Mary Felty 
Rating:
5.0

Friendly service and ready on time for pickup!

Jason Reffitt 
Rating:
5.0

Awesome experience as usual!! Fantastic people to work with!!

ASTOR HATTON 
Rating:
5.0

We stopped of the truck by 8am on Sunday April 16th and no one was at the facility.

Angelia Spencer 
Rating:
5.0

Customer did not leave a comment.

Joe Campbell 
Rating:
5.0

Good job

George Nunley 
Rating:
5.0

I would like to give the clerk helping me with the rental a great report. His name is Mike and he was wonderful he took his time explaining the rental process and went as far as giving me his personal cell number just in case I needed anything from him very professional so big thank you to Mike.

BRIAN CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Freda Ross 
Rating:
5.0

Customer did not leave a comment.

William Hughes 
Rating:
5.0

Customer did not leave a comment.

Renee Miller 
Rating:
5.0

Very helpful and efficient

Andrew Nunley 
Rating:
5.0

Customer did not leave a comment.

Mike Slone 
Rating:
5.0

Customer did not leave a comment.

debbie cook 
Rating:
5.0

Nothing; very helpful and accommodating

Katrina Bobbitt 
Rating:
5.0

Customer did not leave a comment.

Zhonna Carter 
Rating:
5.0

Nothing. Fantastic customer service and the truck was clean and ran great.

Catherine Stewart 
Rating:
3.0

The worker helped me unload but forgot to check me in so I ended up calling the next day and then I received an email. Good location though.

Jane Brammer 
Rating:
5.0

Customer did not leave a comment.

Vicki Carrier 
Rating:
4.0

Easy Access!

Joshua Wollard 
Rating:
5.0

Customer did not leave a comment.

Contessa Love 
Rating:
5.0

Customer did not leave a comment.

Timothy Newman 
Rating:
5.0

Customer did not leave a comment.

John Tomlin 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Wipe down the windows and doors. Everything else was great and clean

Blake Rice 
Rating:
5.0

Customer did not leave a comment.

Catherine Childers 
Rating:
5.0

Amazing service from this location!!!

Josh Childers 
Rating:
4.0

𝑻𝒉𝒆𝒓𝒆 𝒘𝒂𝒔 𝒂 𝒔𝒕𝒐𝒏𝒈 𝒂𝒏𝒕𝒊𝒇𝒓𝒆𝒆𝒛𝒆 𝒐𝒅𝒐𝒓 𝒘𝒉𝒆𝒏 𝒓𝒖𝒏𝒏𝒊𝒏𝒈 𝒉𝒆𝒂𝒕𝒆𝒓. 𝑬𝒗𝒆𝒓𝒚𝒕𝒉𝒊𝒏𝒈 𝒆𝒍𝒔𝒆 𝒘𝒂𝒔 𝒈𝒓𝒆𝒂𝒕! 𝑹𝒂𝒏𝒅𝒂𝒍 𝒘𝒉𝒐 𝒓𝒆𝒏𝒕𝒆𝒅 𝒕𝒉𝒆 𝒕𝒓𝒖𝒗𝒌 𝒕𝒐 𝒎𝒆 𝒘𝒂𝒔 𝒗𝒆𝒓𝒚 𝒉𝒆𝒍𝒑𝒇𝒖𝒍!

TARRI BOZARD 
Rating:
5.0

Customer did not leave a comment.

RONALD CLARK 
Rating:
3.0

Customer did not leave a comment.

Kathleen Bray 
Rating:
5.0

They did an excellent job of (1) helping me find my storage unit, (2) backing my personal content loaded 15 foot U-HAUL truck next to the storage unit & also temporarily driving my empty 15 back outside next to a busy highway so that I could return the empty 15 foot U-HAUL truck to where I had parked my personal vehicle at the original location where I had rented the 15 foot U-HAUL truck. Thanks so much guys! Bennett Porterie

Louis Porterie  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Daryl Ashley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara Gussler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orville Cantrell  |  Overall Experience 
Rating:
4.0

Everything went smoothly.

Joel Turner  |  Reservation 
Rating:
5.0

Great staff.

Quinton Ray  |  Reservation 
Rating:
5.0

Convenient location, easy access to load and unload the storage units.

Grant Mueller  |  Overall Experience 
Rating:
5.0

I relocated somewhere else actually and did not end up needing a storage unit at all

Alicia Colter  |  Reservation 
No reviews have been submitted for this location.

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