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Jacob W
Customer Reviews for Thaxton Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Getting the truck took an hour, I had trouble with the app and had to call the 800 number twice. The back was not swept and at the end of the day a $30 truck with no insurance costed me $100. I won't be getting a uhaul again. The lady that helped me at this location was great though. The location was not the problem.
Shayna DGreat customer service!
Joseph CSpace is a little tight and could be a little more clearly defined it, but it works, love Thaxton market!
SEANWHITNEY EThe drop off at Thaxton Market was a little chaotic because it’s also a gas station/convenience store. Tammy at the Thaxton Market was very helpful.
Jill MMore equipment
don pSuper customer service!
Darlene NThey need someone there that knows what they are doing when you rent and return them trucks. When we returned no one was there that knew what to do. We had to talk to someone on the phone and wait till someone came down there. They were the one that had I did not owe anything. But I still had to pay the 38 for the gas which I did.theysaid the 80.04 would not be took out of my account but you did it anyway I need my money refunded.
roger cThe uhaul truck felt like it needed front end alignment n when u turn driver where to the far left it rubbed against the fendser
rita jI was told u haul would give me extra time due to excessive weather issues. Truck got stuck in mud from tropical storm Nicole. Took a couple days to get out. But u haul charged me for all extra days. Disappointed in you. I have worked with you over the years many times, about 5 this year alone. So get the full extra days fee was a disappointment in your service.
N KI was needing the truck to move many balloons and only needed the 10’ truck so I reserved a 10’ truck they reported as available. The night before going was informed that it was not available and the 15’ truck would have to be used. I was a little nervous using a bigger truck, but I managed it ok. Requested to drop off in the area I was bringing the balloons instead of driving that big truck back and uhaul fixed it for me so I could just drop it off there one way. Overall it wasn’t to bad just wished I was able to have had the 10’ truck.
Cristina WThere were no blankets available and we needed them and were told we would get refunded for them but were not.
William HMade me drive 21 miles in the wrong direction one way, while passing multiple uhaul sites! I am not your employee. If you need a particular truck to he somewhere, YOU can pay someone to drive it there! My time, gas money, and mileage were stolen from me.
DOUGLAS JMake sure to get the mileage and gas picture to give them.
Hannah SWas told fuel was full. Gas cap was dangling. Noticed fuel was at 5/8 and cargo area dirty and had a bad odor of trash. Called renter and was told to come back to exchange trucks. Couldn’t do because of schedule. Was told she would call Uhaul and call me back. Called me back stating that the best Uhaul could do was to allow me to return the rental in Florida on empty, which I did but was told that there were no notes stating that I could and I was charged $140 for fuel and service charge. Called renter and she remembers telling me I could return it on empty and she was going to call Uhaul and get back to me. Still waiting. If not reimbursed I will dispute the charge on my credit card
David BAfter having a nightmare pick-up of our truck at our starting location, it was nice to have an employee attempt to be helpful when we returned the truck to this location. All went quickly and smoothly. Would definitely recommend!
Samuel SCan't really think of any improvements to be made. Whole process was incredibly easy and pleasant.
Barrett WThe rep at this location had a genuinely customer service attitude. I was impressed by her friendliness and energy to help me.
Marty BGreat people, make sure employee who does the transaction is there, small market, but big service, nice and friendly..
Timothy HMy pickup location was changed to over 30miles away and never notified. The guy there said all we could do was call corporate. Even though the lot was full of trucks the size we rented. Very poor customer service when I had to drive 45mins away to pick up my truck.
Dwayne WThe LADY in the location was very helpful and went over all the checklist and listened to all problems that I had with the truck.
Burl FIt would be better to have an office at every pick up and drop off locations so U-haul personnel can explain better everything renters need to do before picking up their trucks. That way, there wouldn't be any unexpected problems/charges that renters would incur.
Gustave FQuick & easy return. Friendly folks.
Scott LThis was and indeed the best u-hual location I've ever dealt with. The wonderful staff went far and beyond my expectations. Everyone was super nice and knowledgeable. The manager was on point with everything. The equipment was in great shape, no issues and clean inside. Everything with my rental went smoothly from A to Z. I highly recommend this location for all your u-haul rental needs.
Kenneth TIt was all good. rate a little bit high.
ROGERLEE CLocal convince store on semi busy highway. Easily dropped of my truck and was on my way, unlike my pickup.
William EI got a charge for gas I think
Marshall KThe convenience store is not clean. There's no official Uhaul sign or desk. The people were nice, efficient and again,... It's the management that should take initiative to oversee these things. Not the customer. !!! We have enough to be concerned with. Charvelle, was top quality, professional, and she is the only reason I didn't go to the other guys company .... thanks to her, you may be ok. T. Char, thankz!
Tory BBusy store so checkout takes 45+ minutes, that doesn't include 30 minutes the store clerk needed to clean truck
Edward HWe reserved the UHaul weeks before pickup but had to drive 45 minutes (one way) to retrieve the truck.
DANIELGARDNER TThere was a “truck usage fee” that I was billed for. Not sure what it was for. I thought that was what I had paid for in the rental.
Donald SExcellent service from first call and reservation to pick up of truck and interaction with store associate. Fast and courteous service.
Michael MIt was fast, easy, all went great. Employees were very helpful and knowledgeable and made it easy!!
Nicole NThe young lady needed help. I am almost 70 and we had to lift the trailer on the hitch. Our hands were not strong enough to tightly screw down the hitch. I stopped along my trip to tighten it more.
BARBARAMARIE QApparently the auto transport was not attached properly, I only found out when I dropped off the equipment and staff at drop off location informed that I made the 800 mile trip alive “by the grace of God.”
Anna LWe were processed for one truck, then they messed up and processed for a different truck. The employee gave me her personal cell phone number for me to call if we had any trouble but she did not answer my call or text. Her voicemail was full as well. When dropping off the truck we were charged over $200.00 when the girl told us it was going to be $97.00. We were so tired from moving that we just don’t have it in us to call to get refunded. The truck struggled some to start due to possibly a poor battery. The truck had not been swept out after the prior rental. That was not a big deal cause it only had little toy bugs in it (dragon flies, spiders, etc). The biggest issues were the lady processed two different trucks and the end price was over double what we were told:( it was poor service, would never get a uhaul from that location again.
Nicole NService was great and UHAUL rep was super nice.
SCOTTDWAYNE GFast and efficient.
nancy lIt was obvious no one checked the uhaul truck foe cleanliness or maintenance. The check engine light was on and the truck was smoked in. The last customer used the cubby under radio for an ashtray. The steering wheel was also off center.
Cameron MGreat staff, recommended I call u-haul concerning my issues with the rental at the origin. They were very friendly and apologetic.
Ronald VThis location was excellent, helping me rent & return the truck. They had plenty of blankets & moving supplies. Very satisfied with my overall experience ☺
Kathryn CVery helpful no improvement nessasary!!!!
David STough with parking the truck with another truck in front. Congested area In the parking lot...
Timothy HEasy in and out but 20+ miles away from my origin and selected location causing us to waste almost an hour.
James KRep at this location was very helpful
Jackie KTrailer was definitely a problem. Surge brake kept bucking and releasing. Trailer swayed side to side horribly empty and loaded. I'm a CDL class A driver so it wasnt me or my vehicle. But it got the job done for a fairly decent price. Just hope it hasnt damaged my suburbans' suspension or sway linkage. Both pick up and drop off location girls were top notch and very friendly and professional.
Debra HThe location is a actually a rural gas station with exactly one U-haul truck and a couple small trailers outside. There is no normal parking for the said truck, it's just hanging out there on a patch of grass, near some old cabin, so we had to hop over puddles and get our feet wet before we got into it. There is no sign whatsoever to indicate that this is a U-haul branch. To get stuff done we had to talk to the gas station clerk who in turn had to look for the U-haul clerk and once she found her, things were not quick either. It took us some time to persuade her to look up the reservation number, and once she did it, we had to start the process all over again. Also, this location didn't have an auto transport that we needed so we were forced to drive extra 70 miles (35 each way) to get it, and were billed for extra mileage (which we currently dispute). The clerk was very nice and friendly though and even found us a guy who helped us to tow our damaged car on top the auto transport.
Margarita OClerk was very helpful and pleasant.
Gail SThanks for being there
Thomas MThe gentleman that helped me was awesome. However, he hadn’t been properly trained & was thoroughly embarrassed. They were even confused they even rented on Sunday. The lady he called to help him that had taken the day off was more worried about getting her car cleaned out than assisting this poor man or me. They didn’t have enough furniture pads, so I had to take even more time and go into Roanoke after all to get more. As frustrated as I was, I felt bad for the lady at the register & the gentleman that helped me because of their embarrassment & being lost at what to do.
Barbara IThe thaxton market woman went above and beyond to help us. She was great!
anne VThaxton market was not the original drop off spot. Westside market was and they did not have the equipment to take my truck back so it cost me more money to return the truck because of mileage. Not a good experience
james bDoor was open.
Eugene LDrop off was terrible. I was sent to a location that isn't accepting vehicles yet. Ending up wasting over two hours after getting a alternate location closer to my home. Nobody asked or let me know I could have picked a different drop off location when I first rented.
David P