Customer Reviews for Texoma Auto Care
(U-Haul Neighborhood Dealer)

110 reviews

2902 Texoma Dr   Denison, TX 75020
(East of HWY 75 on Texoma Dr)

(903) 463-2445

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 463-2445

2902 Texoma Dr
Denison, TX 75020
(East of HWY 75 on Texoma Dr)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Drop off location was dark and unlit. Key drop box was located at the end of the building and was not very visible unless you had a light shining on it

Wayne Ryan 
Rating:
5.0

Customer did not leave a comment.

tommy daniels 
Rating:
5.0

Customer did not leave a comment.

DAVID WHEELER 
Rating:
5.0

Customer did not leave a comment.

Vincent Shinn 
Rating:
5.0

Customer did not leave a comment.

EUGENE ANTEDOMENICO 
Rating:
1.0

The uhaul kept dying and needing a Jump . It was dirty put a whole delay in my moving process

Shawn Smith 
Rating:
5.0

The employees were so kind. I appreciated the sweet lady when I picked it up. My ride took a wrong turn and it took several minutes after I stopped back by to return the truck for them to get there. While I waited, the gentleman came out to the waiting room and talked to me and told me some life stories. Those are things you just can't buy. It was a great experience!

Tyler Slawson 
Rating:
5.0

Customer did not leave a comment.

teresa strauser 
Rating:
5.0

They are the best!!! She was so helpful and easy to do business. Thanks for making my move easy and simple.

David Burpo 
Rating:
5.0

Texoma Auto Care is always a great place. Thanks

ALICIA BLANKENSHIP 
Rating:
5.0

Customer did not leave a comment.

Clark Moody 
Rating:
5.0

Customer did not leave a comment.

Anna Stratton 
Rating:
5.0

Customer did not leave a comment.

GERALD SPRINGER 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S BIVINGS 
Rating:
5.0

Office staff was great. Got me in and out quickly!

Christopher Oestreich 
Rating:
5.0

Customer did not leave a comment.

Zachery Bowling 
Rating:
3.0

Very nice representative, but she had to answer the phone and handle business for their towing service, meaning it took much longer than it should have, she was great, but the company should have a separate person handle U-Haul services. No, I will never go back.

brent bolin 
Rating:
5.0

Excellent, friendly customer service!!! Best U-haul location I've ever experienced. And I've had over 20 rentals.

Roy Garner 
Rating:
4.0

A clearer pay policy would be helpful. The lady at the center was telling me what she was reading and i spent over 1 hour trying to rent a truck based on what i was told. For the lack of communication i rate it a 1

WALTER SMITH 
Rating:
5.0

Customer did not leave a comment.

Oreta Morrison 
Rating:
5.0

Super staff, very helpful. No improvement needed.

KENNETH ROESLER 
Rating:
3.0

Mark the drop box clearly

Hero Douglas 
Rating:
5.0

Customer did not leave a comment.

Chelsey Ross 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Adam Breakell 
Rating:
5.0

Trailer needs a jack to help hook up the trailer.

Johnnie Waldrip 
Rating:
1.0

Customer did not leave a comment.

olvera osvaldo 
Rating:
5.0

Customer did not leave a comment.

Tiffany Connel 
Rating:
3.0

It was a very clean facility. They were not very helpful in instructing us more on the tow dolly. They told us we had to go find it in the yard and deal with it on our own.

TONYA DAHL 
Rating:
3.0

Customer did not leave a comment.

Charley G Kennington 
Rating:
3.0

Customer did not leave a comment.

jim jackson 
Rating:
3.0

Customer did not leave a comment.

Cindy Peters 
Rating:
4.0

Customer did not leave a comment.

Terisa Wilson 
Rating:
3.0

Returned truck to this location as directed. No drop box for the key.....anywhere. When agent called the next day inquiring as to where the key was, I said I still had it. Her explanation was that I should have left it in their "mailbox". No signage whatsoever indicating that this was a key drop point. As such, leaving the key in an unmarked mailbox could have resulted in a liability to myself should anything have happened afterward. Business needs a "specific" drop box, with signage, indicating this is where after hours drops should be made. Overall......this move was a very bad experience for me with regard to UHaul.

Dennis Polzien 
Rating:
4.0

Customer did not leave a comment.

corey hulsey 
Rating:
3.0

I wound up using this location instead of closets and more in Denison. The lady at closets and more was very helpful but unfortunately the trailer had not been returned by the previous renter so she referred me to this location on Texoma Drive. The lady at Texoma drive seemed confused and not really knowing how to handle the rental that was already in the system. They must deal with a lot of low lifes as they had a glass separator in front of the desk. Her attitude was less than helpful.

JIM CHELLIS 
Rating:
5.0

Customer did not leave a comment.

Cari Taylor 
Rating:
5.0

Very helpful personnel. They did not have me in their system, but took the truck and resolved the issues. Great Experience.

stephen strattman 
Rating:
4.0

Customer did not leave a comment.

Lisa Holley 
Rating:
3.0

none

Keith Coffin 
Rating:
3.0

mark the location of the contract drop off box better

JOHN BROOM 
Rating:
3.0

Customer did not leave a comment.

KEITH COFFIN 
Rating:
5.0

Customer did not leave a comment.

CARI MILLSAP 
Rating:
3.0

Customer did not leave a comment.

Jonathan Cichowski 
Rating:
4.0

Customer did not leave a comment.

cruz loya 
Rating:
1.0

First off, when U-Haul called me and gave me the business where I would pick up the truck, I called them to confirm and they (Texoma Auto Care, Denison, TX) said they haven't had trucks in months. They stated they had no trucks and would not be getting any in. I had to call U-Haul back and have the Rep. call them and tell them to check their schedule! Really?? Also, they need to answer customer's questions using critical thinking skills. I set up my rental online to be returned at the same place I rented it from, in Denison, TX. Once there, my husband said we could make one trip and turn it in in Oklahoma. So I asked the lady if it was possible to turn it in once in OK and she said "sure". I called and found a place in OK to be sure there was one at our new residence and asked her again and she said, "that is no problem. You can turn it in there." I never thought to ask her to change my contract. SHE should have asked me how it was set up! THAT'S HER JOB!!! When I found out it was going to cost me DOUBLE to turn it in somewhere besides where I set it up at, I called her and asked her why she would tell me that and then not fix it and she said she never heard me say I was supposed to turn it in, in Texas. Well, DUH. MY critical thinking skills tell me that if a customer asks if they can turn it in somewhere else, it MUST NOT be the place they set it up for! Maybe she needs to be a little more perceptive. Why else would a customer ask that?! LESSON LEARNED. Never rent from U-Haul and the Ya-Hoo's that rent them. Highly unsatisfied.

ALICE MCEACHERN 
Rating:
3.0

Customer did not leave a comment.

KELLY LANCASTER 
Rating:
5.0

Customer did not leave a comment.

Shawn Schmidt 
Rating:
5.0

Customer did not leave a comment.

BILL PIERCE 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARNISH 
Rating:
3.0

Don't tell the customer to go out in the rain to move the truck and drop off the trailer when this is your job, especial if it is raining.

dennis sutton 
Rating:
3.0

Customer did not leave a comment.

DAVID BROOKS 
Rating:
2.0

We had to put our own trailer on car I thought as being a uhaul facility they would want to ensure safety to their equipment. conditions of where the trailer was parked was icy and the trailer was stuck in the ice

BRIDGET GOOD 
Rating:
5.0

Customer did not leave a comment.

Misty Cook 
Rating:
3.0

I picked the trailer up around noon. There was only a female there to assist and there was no jack on the trailer tongue. We like to NEVER got the trailer lifted up far enough to hook it up.

Joanna Barnes 
Rating:
3.0

Customer did not leave a comment.

GARY WHITWORTH 
Rating:
5.0

All went as per our plan. That means it was good.

Ron Bray 
Rating:
4.0

Customer did not leave a comment.

JOSEPH LEE 
Rating:
4.0

Nothing v service was great

lenore johnson 
Rating:
2.0

After completing the paperwork I was told to go get the trailer myself. There was no one available to assist or confirm if the equipment was hooked correctly or to check the equipment for damage before one took it. When I returned the trailer I stopped by the office to check in, The lady came out to check the trailer, but again there was no one there to assist in unhooking and parking the trailer. Some one without experience could hurt themselves or others. I have used U-hall several times and this is the first time that no one helped or confirmed the equipment was hooked properly. In my opinion this is an accident waiting to happen.

Fernando Salas 
Rating:
4.0

Customer did not leave a comment.

GARY STROBEL 
Rating:
3.0

Customer did not leave a comment.

GALEN SMITH 
Rating:
3.0

Customer did not leave a comment.

GALEN SMITH 
Rating:
3.0

Customer did not leave a comment.

CK McCabe 
Rating:
1.0

Rude receptionist and horrible service!

Brian Jerome 
Rating:
5.0

Customer did not leave a comment.

ann davis 
Rating:
5.0

Customer did not leave a comment.

LACY ROWLAND 
Rating:
3.0

Check the transmission, it has issues changing gears. Maybe it need transmission fluid.

carol jones 
Rating:
5.0

Nothing

JAMES WATSON 
Rating:
5.0

Customer did not leave a comment.

john linton 
Rating:
5.0

Customer did not leave a comment.

LUIS GARCIA 
Rating:
4.0

Customer did not leave a comment.

JIMMY COMPTON 
Rating:
5.0

Customer did not leave a comment.

TERRY MCGUIRE 
Rating:
5.0

We had to drop off after hours but they have someone answering their phones 24/7 advantage of a wrecker service I guess. She was polite told me what I needed to know and took care of my check in for me.

JOHNDAVID BURLING 
Rating:
5.0

Customer did not leave a comment.

JEREMY CLARK 
Rating:
4.0

Customer did not leave a comment.

alan sheppard 
Rating:
5.0

Nope Everthing was above and beyond... I loved the services and all the people that worked their was very very friendly and didnt hesitate to answer any and all questions I had!!! Thank you all very much!!!

Ashley Reynolds 
Rating:
3.0

Friendly staff, long wait to pickup

Darrin Williams 
Rating:
5.0

Customer did not leave a comment.

Joey Francks 
Rating:
3.0

The equipment looked like new, BUT the wiring was warped & bent to the point of breaking. Then, I was over charged for extra days when we were allouwed 5 + days but turned it in after only 24 hours. day. A donation was put on where I was never asked.

kim bailey 
Rating:
4.0

I had to go to this location due to trailer not available at location originally stated & I was told, by district manager, I would receive a $50 refund for this inconvienence but to date that promice has not been fullfilled.

SHERREL BUERCK-BARNHART 
Rating:
3.0

Customer did not leave a comment.

HEATHER THOMPSON 
Rating:
3.0

Customer did not leave a comment.

MARJORIE VAN BEEST 
Rating:
5.0

Customer did not leave a comment.

Janice Hadden 
Rating:
2.0

Some monetary adjustment should have been availiable for being returned ALMOST 24 HOURS EARLY.

HENRY DAVIS 
Rating:
3.0

I was to pick the trailer up in Whitesboro, Tx and when I got there the person said he didn't have any trailers of that size. He told me that if I made the reservation on line that he didn't get it. I called the uhaul 800 number and they had my reservation for the Whitesboro location. I was told that the nearest trailer was 30 miles away in Dennison, Tx. When I got to the location in Dennison they had my reservation but the person doing the paper work had no clue what she was doing and it took her almost an hour to do the paper work. When we went out to get the trailer it was just the lady that did the paper work my 82 year old dad and myself. We looked at the trailer for damage signed the paper work and the lady said it was all ours. my dad and I had to pick the trailer up and put it on the truck. It wasn't on a stand it was on the ground. I have rented trailers from uhaul before and someone has always put the trailer on the truck and made sure everything was working before leaving the yard. Overall this was the worst service I have had with Uhaul.

Brian Gillum 
Rating:
3.0

We were told to return to this location but it was closed and we called # on the door to drop the truck off. The dispatch lady had us drop key in mail box and leave truck outside gate.

SHERRIE GRIGG 
Rating:
5.0

I was very happy with this experienc. They answered all of my dumb questions! The fact that the truck was clean and ready to go was much appreciated, I think you folks are doing ever thing right.

ROBERT COOPER 
Rating:
3.0

Have a night or after hours drop off ability.

THOMAS THRASH 
Rating:
2.0

There was only one person at this business that was trained in the Uhaul process. Her boss does not allow her to leave her desk. If you need help attaching your trailer to your vehicle, there "might be" someone she can find to help you. If she is out sick for the day, plan to spend more time than you might think.

Kristine McKinney 
Rating:
5.0

The personnel was friendly and helpful and we were in and out quickly and on our way.

Pamela Sikes 
Rating:
5.0

Customer did not leave a comment.

Dino Rendon 
Rating:
4.0

Customer did not leave a comment.

LOGAN BARTLEY 
Rating:
1.0

Took over an hour for a single 4'x8' trailer rental after I had made all the arrangements online. They charge extra for debit/credit cards, charged a deposit. Wanted to know everywhere I was going. Too much hassle will not use next time.

Jerry Jernigan 
Rating:
3.0

Customer did not leave a comment.

CARLA LEACH 
Rating:
3.0

Though we had reserved nearly 2 weeks in advance, there were no dollies available on the day of our move!

LAWRENCE LYNCH 
Rating:
2.0

Customer did not leave a comment.

Samuel Dean Carpenter 
Rating:
5.0

Excellent customer service

FELICIA WALKER 
Rating:
3.0

Customer did not leave a comment.

james jones 
Rating:
4.0

Customer did not leave a comment.

David Williams 
No reviews have been submitted for this location.

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