MAKE SURE YOUR CUSTOMERS DONT DIE BECAUSE OF YOUR LACK OF GOING OVER BAD EQUIPMENT
michael p
Customer Reviews for Texas Barrel Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people that work here are so friendly and courteous!! I would definitely recommend using them if you’re ever in the need of a U-haul.
Troiana HGreat place to rent uhaul
Gaurav Pi mujggj no l
Darryl DThey were amazing!
Sandra BNothing, very friendly & efficient people
Michael HAccuracy I spent gas driving to the initial place to find out that they didn't have it. Then pick up a truck in sulpher springs 22 miles in addition to drive 66 miles to Garland and another 90 to our land. It was beyond ridiculous
jennifer cThe woman helping us was super sweet and friendly. She was absolutely amazing.
Rich PThe personnel were polite, knowledgeable and helpful; that part was great. The auto transport we rented had a couple problems: the driver side ratchet kept losing tension and had to be constantly checked. The two rear tires kept losing air pressure which resulted in a small but annoying extra expense.
JAMES WGreat customer service and very nice people
Kwenlion MEveryone was helpful and very professional
PATRICIA SAll was good
Jeff MThe phone app would not recognize my location. Very hard to rent truck before opening and hard to check back in after hours.
Jay HCollege station location needs better trained staff.
Miranda SHarrell had been the reason I chose this location. When I called initially to ask questions he was professional and patient addressing all my concerns. Upon pick up all staff working were very friendly and professional. I would highly recommend this location and renting from Uhaul. Truck was sanitized and the cleanest I had ever seen in my rental experience which sets them apart from the others. Thank you for the exceptional service.
Garrick BEverything was great.
Wade JWe arrived at the location and there were three trucks parked up front. When I went online to click the found my truck button, I realized all three trucks parked out front were not mine. I was already rattled, that the pick up location was changed from DJ Lube and Oil To this place in Sulphur Spring. Now I was even more rattled because I couldn’t find my truck and U-Haul was not answering. 1:30 wait time. I was about to leave, and out of my rear view mirror I saw another truck parked at the back of the property. Not parked out front like the instructions said. Not only that, but there was no dolly.
Chelsea NEverything was great!
Hayley MVery easy to turn in equipment here. Everyone was so kind and helpful. I would definitely rent from here in the future.
Carol BThey make up secondary receipts after I already paid and tried to bill me twice last time I rented they tried to say I stole the truck no wonder Penske it's kicking y'all assess
William CGreat service
colon nThis is a barrel business that rents Uhaul on the side; location not as clean as pick up due to this.
Michele BGreat experience.
Wade JOverhaul the U-Haul rental system -
Max BLindsay was super helpful and I am happy she was able to help me with everything I needed!!
Darren RThis vendor help me out tremendously. Texas Barrel was great and they went above and beyond to help me.
Wade JMy only comment is on the truck itself - it was brand new truck, so no issues there, but the RAMP on this new truck is WAY TOO SHORT (26 foot truck model) Parked on FLAT concrete storage unit lot, and the ramp was so steep that you had to have one person pulling and another person pushing a dolly up the ramp with just boxes - furniture was even more difficult
David BI dropped off after hours so I cannot rate.
Terry SFinal receipt included charges for extra miles. The total miles driven were not in excess of the miles provided at rental location. It was a small amount, but now I don't trust this dealer and wont use them again.
michael eNothing
carlon mThey opened on Sunday morning just for us to pick up uhaul. Lady there was very nice and helpful.
Jerry DRead statement above
Michael ROvercharged us and hasn't made it right. Had less than 24 hours and charged us $205.33 said they would make right same day and hasn't yet.
Larry OI have used Uhaul for over 35 yrs for many different purposes in many different States and have always been Exstreamly Satisfied. On occasion I may run into someone at a location that may be somewhat slow in the pick up process, but when they reach out to Uhauls support team, the issue or confusion is Quickly resolved! Great Job Uhaul, I can't imagine how you do so well in so many different markets, with so many different types of trucks and trailers. But however your doing it works. Thank you very much! Billy- East Texas
Billy HThe folks at this location are extremely helpful. They helped load purchased boxes leading up to the truck rental, loaded blankets, hooked up the car tow trailer and explained the operation of the truck and trailer in detail. They even gave me directions to the nearest easy access gas station. If there were six stars they would deserve all of them.
Joseph GMake sure that the equipment works properly and now inconvenience someone
Roderick Snice folks , good equipment, happy customer here.
Joseph PI would recommend ensuring the cleanliness of the trailers. Other than that, extremely excellent people and location! Better than all of the rest in Sulphur Springs!
De'Ontae DHarold was outstanding and very friendly.
Darren WEasy drop off. Personnel very helpful.
FRANK HNothing
russell hVery friendly staff!
Kelsey CThis place charged me for 2 days on a 1 day reservation. I brought it to their attention on site and they assured me that nothing would be charged to my credit card until I returned the truck so they could charge for the mileage. However my card was charged for two 2 days for the truck, two days for the dolly, 2days for the insurance on a 1 day reservation. They told me once I turned the truck in it would credit my card for the additional day. I returned the truck prior to the 24hrs mark with the same amount of gas it had when I picked it up. I was sent a new invoice for 131.98 that I would be charged, in addition to the 152.30 that had already been deducted from my account. I called them because my new invoice charged me for 62miles when I only drove 12miles. I explained to Macy that I moved in town and there was no way I drove 62 miles. She suggested that the people who drove the truck for me took a joy ride. I informed her that I don't run around with trash and no one took that truck on a joy ride. I really did not appreciate this comment. Me, my kids, two of my female coworkers, and my fiance loaded, unloaded, that truck 3 times after working all day and having to get up early to go back to work in the early am. We picked that truck up at 1600 and returned by midnight. We worked hard, took care of that truck, returned in good condition. So to have her make a comment like that was very insulting. I explained to her that she needed to check the ending mileage on the last person invoice as there ending mileage would be my beginning and that was a mistake somewhere. I told her if I had to get everyone that helped me move to call Uhaul I would because we didn't drive 62 miles. We drove that truck so little that I didn't even have to put anymore gas in the truck. If I drove 62 miles I would have. From the company to my old house was 3 miles, the we made 3 trips to the new house which round trip is 2 miles, so that's 6 miles, plus the drive to return it was 3 miles. She then said well it looks like someone may have transposed numbers, that my beginning mileage should have been 6499 not 6449. She said they could give me a refund for 44.50 but I would need to call UHAUL about getting the 152.30 added back to my account since they were gonna charge me an additional 131.98. I called Uhaul and was told that once the 131.98 was billed to my credit card I would then have to call them back, get a reference number, and then call my bank and give them the reference number in order to release the 152.30 back to my card. Are you kidding me??? What an inconvenience!!! So now a 1 day truck rental that should have only cost around 80.00 has now resulted in 284.28 being charged to my credit card. And I have to call uhaul back and get a reference number to get my 152.30 back? A charge that never should have been charged to my credit card because it was a 1 day reservation!!! While I'm on the phone with uhaul I get a call back from Macy who leaves me a voicem
Lori LNo comments
Gerald CThe air conditioner did not work! To much drag on the gas petal. Ankle was sore from the need to press so hard to keep it moving along. The truck was clean, but not maintained.
Judy BThey even called the next day & thanked me for leaving the truck clean & blankets folded.
Ronnie C