The lady who was in charge was very helpful and she was very up to date on everything. Just keep up the good work. Thanks
GLYNN P.
Customer Reviews for Terry's Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terry Edwards always is willing to help.
danny W.Nothing at all.
STEPHANIE B.Terry went out of his way to meet me after hours and he was very accommodating I will absolutely do business with him again
scott H.Great service, Quick and easy!
brandon F.Excellent service, great people
MICHAEL M.Very helpful service
LINDA A.good service
abram R.It was not explained to me that I had to go online I brought the truck back on time and was still charged with another day's rental when I was going through my emails after I got home I found an email from U-Haul and just happened to click on it so therefore I called and explained what happened but was still charged with another day
PATRICIA H.I have no complaints.
ELIZABETH M.I already passed this on to the location where we did the drop off of the equipment, but the truck seemed to lunge a lot during a section when we had stop and go traffic. Not sure if something was slipping with the transmission. They said they'd check it out. Overall, the experience was a good one.
michelle R.The equipment was ok, but damaged. I don't think Terry's Conoco had anything to do with the condition the truck was in. It would be nice to rent a non-damaged truck, but we don't live in a perfect world. The truck I reserved was a 10 foot truck. Getting a 15 foot truck instead was not helpful ultimately and we were even offered a 20 foot truck upgrade. We ended up taking more stuff than we should have because there was more room. We were moving into a studio apartment, which was why I wanted a 10 foot truck. So we actually did not get the truck we ordered. But we got moved so I guess we don't have much to complain about. Terry and Julie were excellent people and we enjoyed working with them. "Not applicable" was simply because I don't want to complain about Terry's Conoco. I believe they were doing the best with what they had to work with.
Shane P.They are friendly, efficient, and so helpful. Simply the best!!
tina N.U Haul will refund for early return, days unused.
Sandra H.The only problem we had was finding the drop box
Gary Y.The person who we returned the truck to was so so so nice !!! I did not get his name but a great experience !!!
JAMES B.I believe you have done what I needed.
Anita B.Terry is extremely kind @nd @ccomod@ting!
ELLA J.Ensure trucks are cleaned and do not have any bad odors in the cab. Remove trash from cargo area of truck.
ALEXANDER E.Location is very kind and helpful .
GRADEN B.Excellent customer service, friendly staff
Megan B.Dirty u-haul and had issues.
JERRY M.He was very friendly and knowledgeable. He helped make the check in very quick and easy.
Joe R.For some reason my reservation was lost, but the lady who helped me could not have been more pleasant to deal with and eager to find an efficient solution.
MAX B.Very easy to pickup with nice and friendly service.
Shane F.Great
kathy B.Make sure they get their deposit back
Michael W.Nothing
waszell W.The vehicle had the worst shock absorbers. All bad.
cynthia C.Terry was amazing and incredibly helpful after a stressful situation. I had originally scheduled a pickup at Wholesale Homes in Searcy, AR. After showing up at the scheduled time, they were not open. I called multiple times throughout the day, with no response. I called Terry and he immediately had a solution and was so helpful!
Christopher H.I was lied to by ladyon the cost the Uhaul I will never ever rent from Uhaul again it would been cheaper to rent a jet
Stephen K.Make sure battery isn't trying to die. Got stranded for around 3 hours waiting for someone to come change the battery
Jennifer H.Both the lady and the man were very friendly and helpful. I would rent from this location again.
ANNA B.I authorized 58 dollar payment and end up paying 200 waiting for refund.
VALERIE R.The location in searcy,AR. I rented this equipment at The cab of the truck was very clean and inside The van or bed where I loaded the furniture was very clean also and the people at the Conoco station were very professional very nice just real good folks I really enjoyed doing business with them and when I get ready to rent another U-Haul vehicle I will most certainly go back to the same place thank you
roddie T.Outstanding leadership by MR TERRY
donna M.Great location
William E.nothing Mr Terry is top quality!
JONATHAN O.I had reserved a truck at the wholesale homes in Searcy but the gates were closed and no one answered the phone but on the website it said that they were open. I called the 1-800 number and they were able to get me another truck at Terry's Conoco location. So an hour later I finally got a truck.
Bonnie K.Small place with no parking and more business than they could handle
Franklin F.Tires little wore down. Everything else perfect
Charles P.Lower the mileage rate it is ridiculous to buy gas and pay for insurance, and on top of that to add some bullshit expense that doesn't even matter. The company makes enough money alone without having to pay extra for something that doesn't benefit the driver
Joshua M.dropped vehicle off after hours
RICHARD C.