I accidentally put excess fuel in the truck, which only had 1/4 tank, its nearly impossible to only fill up exactly how much you will need on a low tank. Anyways, I was told by the clerk that I would be reimbursed, when I called the support number, they said they would not and that it was in the contract. When I spoke to a lawyer, I was told the contract was not valid since I did not sign and it was not emailed to me until after I already took possession of the truck. You still owe me roughly $50.
JOSHUA M
Customer Reviews for Terry's Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very friendly people
CHRISTY MThe fact this location is allowed to be a U-Haul is not a good thing. I would not recommend this location to my worst enemy.
ERIC OClean the broken glass out of the cargo area!
Luke Gterrific experience
Tony Eexcellent customer service...would use again.
CURTIS WBueno
DANIEL WOwner was so nice and helpful. Very friendly and answered all our questions and helped us work through the online registration. Highly recommend.
Todd BI was charged for services i declined when I made the reservation. When I went to the location the lady scanned my license and then went back through what I had already declined and asked was I sure I did not want the insurance. When I questioned she said they are required to go through the order. Then when I get the receipt I was charged for 2 types of insurance. This has happened a couple of times before and now again. I am not pleased and if not refunded I will ask american express to pull back the charge.
JONATHAN OCustomer Service was beyond helpful, friendly, and competent. Equipment was as expected, if not better. 11/10.
CHASE PQuick, easy, and kind
Steve AMr Terry runs an amazing uhaul location. He is a valued member of the community. Uhaul has a great advocate in Terry's Conoco
Jonathan OAbsolutely terrible the dude that put my car on the tow dolly didn't put it on right my car almost flew off the tow dolly why pay the extra money to have them help you hook it up for you if they don't do it right . If I didn't check it half way into my trip I would have lost my car and it would've costed me a ton of money in damages or deaths. I would like my money back but ik I won't get it back
Tyler LGreat friendly and helpful
VICKIE LGreat people will definitely use them again
Jeff MNada
jc mNot a thing, everyone was awesome.
Angela GTruck had AC that only worked when it wanted to. Truck made a terrible noise when taking off from a stop. The transmission is shot. It sounded like it didn't have second gear and over reved until third kicked in. It was a miserable experience. I called customer service on Saturday, and they told me to expect a call back regarding this within 48 hours. I have yet to receive a call back.
GARY RNo personell was there
Eric MSimple and knew of our pending arrival. Freindly and helpful with directions
LINDA JThis is a great location to rent a U-haul. The personnel are really super people with wonderful personalities and are so helpful . U highly recommend it.
Michael CVery friendly and helpful.
John RTerry and Julie were great. My plans changed and they helped me and were very patient. Just like family.
Lisa PFriendly service and very helpful
DAVID MNothing it was great
steve lThey were very professional and friendly. Answered all questions and had us going on the road very quickly. Highly recommend them.
Jeffrey LI never was refunded my $100.00 deposit plus I wasn’t refunded the $15.00 for the appliance Dolley that I never received so I should be refunded $115.00 so refund me please thankyou
donald WTerry was very helpful, he had everything I needed.
fred mTerry called to let me know that if I needed his help to let him know. I was going to be dropping a 6 X 12 trlr off at his location either Christmas eve or Christmas day. Fortunately, we made it by 0500 and used the self return. I let Yerry know we were there and even though it was only 5am he offered to come help. Appreciated but we took care of it.
Sarah WVery friendly and always willing to answer questions and help. A++++
ALVIS BThe people at this site are too nice and very very professional. They saved my life and made my day 1000 times better than it could have been a very pleasant experience over all
Lisa DN/C
Jo-David KThese people are top knotch with their services. They make you feel right at home very professional. This is the only plc to go for to rent a u-haul . Very courtesy
pamela sSuper helpful.
Jo-David KCustomer service was excellent!
Douglas OCharged for a service I specifically asked not to be put on order didn't receive my contract , truck had chexk engine light on and was so loud because someone stole the muffler or catalytic converter not happy at all
JOHN SThey were very friendly and courteous and worked with me on my rental. Very satisfied with my experience.
John CGreat service
Jacqueline HThe truck had 1 green trash bag full and loose clothes hangers. Then when our credit card got chaged it was 3 times more than expected. It took some doing but Melvin Brown was able to resolve the issue. Write your mileage down and pat attention to your final bill is what I've learned. I'm sure this wasn't done intentionally but it was nerve wrecking.
Audrey HThe drop off location is well maintained. Easily accessible and plenty of room to get in or out with a trailer.
Joshua SI'll have to get back to you. I can't think of anything .Great service!
andy lNothing needed
Gregory GFrom the email I received I was supposed to pick up on Beebe Capps in Searcy,Arkansas 72143, but when I got there they proceeded to tell me that I had to go to another location to get a truck even though they had the same size there but someone else was coming to get that one. Well I'm sorry they should've been made to go to the other location since they weren't on time. I think it was BS that I didn't get an email or call letting me know this info and inconveniencing me but you all still charged me the full price and made me go elsewhere to pick up when they had one on the lot.
Maurice FVery friendly and convenient. Had everything ready to go and hooked up the trailer for me.
Lee PThe people at the this location where the best, period. The vehicle on the other hand had over 140,000 and it was fought ride.
Benny BQuick checkout with out any problems. The online check in made it better. Had the trailer hooked up and on the way in less than 15 minutes.
Lee PI rented a tow dolly to Hope AR. one way they canceled it and rented it local.. They charged me 327.08 for what was supposed to be 138.00 They called and chewed me out said I rented it local..This is the worst dealer I have ever dealt with..
Danny HMr Terry is a wonderful man to work with, he made everything very simple for us.
Cindy DVery convenient drop off and easy to finish the transaction
Karen SVery nice owners, I had to keep the trailer for longer than expected and they were very understanding and helpful. Highly recommend Terry's Conoco.
Kimberly J