Customer Reviews for Terrys Auto & Towing LLC
(U-Haul Neighborhood Dealer)

41 reviews

218 Haldaman Lane S   Greentown, PA 18426
(Alt No 570-676-9824, Exit 26 off I-84, 6 miles South of 84 on 390, past Promised Land State Park)

(570) 676-3630

Office Hours

  • Mon-Thur: 9 am–4 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(570) 676-3630

218 Haldaman Lane S
Greentown, PA 18426
(Alt No 570-676-9824, Exit 26 off I-84, 6 miles South of 84 on 390, past Promised Land State Park)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–4 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Drop off was a terrible experience!!!

Kevin Meredick 
Rating:
1.0

Filed a dispute, haven't heard back. Reserved truck for Thanksgiving weekend. Used mobile pickup. The truck I rented was blocked in by another uhaul truck. Facility was closed and truck could not be accessed. Called uhaul 24hour customer service, the woman changed my rental to a different facility. When I arrived there the next morning, mostly because it was an hour out of my way, the uhaul app was not working. A woman helped me through manually and I was able to use the truck. The problem is I was granted 100 miles on the original rental, when the truck was blocked in uhaul gave me an extra 44 miles on the rental. When I paid my bill it said I was only granted 30 miles. I would like a refund

Travis Hewett 
Rating:
5.0

Customer did not leave a comment.

Robert Burns 
Rating:
3.0

Did not receive $25 off for clean truck as advertised. Took pictures but supplier could not take discount off and U-Haul customer service has had no response after repeated calls an email.

Dean Denmon 
Rating:
2.0

Had to wait for someone to help us. The owner did not know how to do U-Haul. Waited for his wife. She said that she didn't have a reservation for us. Finally, she refreshed the screen and found it. We were there for approximately 45 minutes.

Mary McDonald 
Rating:
5.0

Customer did not leave a comment.

Kenneth Vitali 
Rating:
3.0

Customer did not leave a comment.

Eric Moreira 
Rating:
5.0

I thought the service was excellent and In glad I picked Terry’s Auto of the U-Haul dealers I had to chose from.

timothy flanagan 
Rating:
3.0

Customer did not leave a comment.

TERESA ALLEN 
Rating:
2.0

Customer did not leave a comment.

Cory Musselman 
Rating:
2.0

Teach them how to rent Uhauls. Took the guy an hour to figure it out when I was short on time as it was.

Mackie mackie 
Rating:
3.0

Customer did not leave a comment.

Caitlin Hines 
Rating:
1.0

I initially tried to schedule for pick up the computers were down, i was then told to just come in and pick up the uhaul and got there and there were no hauls. I spoke to a operator and she made a appointment for me to pick up a truck at 4:45 at a location that closed as t 4:30.....I practically begged for them to reopen to give me a uhaul......tried to call customer service and they hung up on my 3 times

natasha middleton 
Rating:
4.0

I was extremely disappointed that the pickup location was changed. Rather than permit me to pick up less than 4 miles from my home I had to go almost 30 miles each round trip to pickup and return. That is why I reserved several days before I needed it. Unfortunately Uhaul is the only game in town so apparently customer satisfaction doesn't really matter

James Evans 
Rating:
5.0

Customer did not leave a comment.

Ryan Karabin 
Rating:
4.0

Customer did not leave a comment.

jorge salas 
Rating:
5.0

Customer did not leave a comment.

Brian Mcglyn 
Rating:
5.0

Customer did not leave a comment.

Jason Dornblaser 
Rating:
1.0

The tires on the van were sub par. The location was a junk yard with a horribly potholes drive. I will not be using this facility again. Completely unprofessional facility.

Joy Camella 
Rating:
1.0

You should not use this place at all. It was so creepy. Like something out of a horror movie. I would NEVER go there again, not even in broad daylight. Not worth it under any circumstances. Every single person who was with me (thankfully I was not alone) agreed with just how creepy and uninviting this location was. Close it immediately.

Anthony Grinage 
Rating:
5.0

Customer did not leave a comment.

Philip Gigantino 
Rating:
4.0

Personnel were very helpful. We have used them for emergency car repairs while on vacation in the area and found them knowledgeable and fair.

STEPHANIE ENEY 
Rating:
5.0

Customer did not leave a comment.

Wayne Hahn 
Rating:
2.0

Bizarre location. Tiny sign out on the road then a drive past a junk yard of old school buses back to another junk yard and another very teeny sign for the key drop with no humans in sight.

George connelly 
Rating:
5.0

They were very friendly and easy to work with. Would definitely use them again! Thank you.

Noah Strackbein 
Rating:
1.0

Customer did not leave a comment.

Peter Studitsky 
Rating:
3.0

Customer did not leave a comment.

Ludmil Kosmela 
Rating:
5.0

The windshield wipers were horrible!!!! I could not see when it was raining. VERY Dangerous!! Please replace before the next victim has to drive it!

theresa allen 
Rating:
3.0

The person processing my rental had difficulty with the website. Something about payment of the previous rental contract would not release the truck for my rental. The truck I rented was clean and ran well.

BERNARD BRENNAN 
Rating:
3.0

Customer did not leave a comment.

DAVID HARPER 
Rating:
5.0

The woman that I spoke to was very nice and went out of her way to accommodate us over a holiday weekend. We only needed the trailer for 2 days and they were closed for 5 days! They helped me hook it up to my truck and let us return it when we were finished on Friday night! It was the perfect trailer for transporting a motorcycle and we will definitely use Terry's again when we need a trailer! Thanks very much!

MONICA GREBE 
Rating:
3.0

Customer did not leave a comment.

JOHN MOLLOY 
Rating:
5.0

Customer did not leave a comment.

XAVIER MORALES 
Rating:
3.0

Customer did not leave a comment.

LYBET KING 
Rating:
4.0

Customer did not leave a comment.

MALCOLM MCHARG 
Rating:
3.0

Customer did not leave a comment.

JAMES FOLENTA 
Rating:
5.0

Customer did not leave a comment.

JIM MCCHESNEY 
Rating:
3.0

Person at desk was very pleasant and helpful...

CHRISTOPHER MADDOX 
Rating:
5.0

Customer did not leave a comment.

THOMAS MANNING 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH A ALBERTSON 
Rating:
1.0

This location is in the back woods in the middle of a junk yard. Uhaul really needs to do an inspection at this location. It was a little scary.

donna peles 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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