Comentarios de los clientes para Terra West Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Terra West Self Storage

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Phoenix T.
Clasificación:

The truck was available when we requested it, it was clean and they made check-in and check-out super easy! As loyal Uhaul customers, we will always use this location!

Greg S.
Clasificación:

More information about checking in and out on the website.

Elizabeth V.
Clasificación:

The guy at the front desk was very rude and had a terrible attitude. We had a reservation pick up time of 4:45pm, he started to help another customer that didn't have a reservation and told us that he was not going to be able to help us because he had to leave at 5:00pm. Then comes right back out and tell us that the other customer's credit card declined so he could help us if the transaction took less than 10 minutes. If they can't provide proper customer service they should not offer the 4:45pm reservation.

Daniel D.
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They went above and beyond in helping us with our move. I can not say enough good things about them.

NICHOLAS P.
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The employee was very helpful and ensured a good rental experience.

Eddie O.
Clasificación:

Did not have the truck i had reserved and they gave me a smaller truck which meant more trips and more miles put on the truck, miles that i ended up paying for because they (U-haul) did not have the one i reserved in the first place. Bad experience!!!!!

Fideliz V.
Clasificación:

El cliente no dejó un comentario.

Norman L.
Clasificación:

Not all the location but the fact that I had to go buy a new drop hitch because I was not aware of the 18" top of ball maximum height and the fact that I have not needed a wiring adapter in years and had to buy one of those also and the location

Eric H.
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El cliente no dejó un comentario.

Randy J.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Carol B.
Clasificación:

It was frustrating to have no definite drop off site until several hours after I had picked up my vehicle. My confirmation couldn't not give me a drop off location, calling online support twice could not give me a drop off location, and when I picked it up they could not tell me where I would be allowed to drop it off. I do not thinks this reflects this location but the scheduling process. I needed to know where I would be able to drop off the Uhaul to be able to plan and get back to my car and people were telling me I might have to drop it off in places that were 30min to an hour away. This would be a helpful thing to change about your booking process.

Lei W.
Clasificación:

I reserved a furniture dolly. It was missing when I picked up the truck. I called the emergency phone number listed on the U Haul office door, the person answered the phone was rude and refused to help. I spent an hour and half on the phone with U Haul with no luck solving the problem.

Dana L.
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El cliente no dejó un comentario.

Melvin A.
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Great customer service and very helpful and knowledgeable. Very friendly and eager to help you in any way. I highly recommend it.

Krista K.
Clasificación:

NA

Brittany D.
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El cliente no dejó un comentario.

Jeremiah E.
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El cliente no dejó un comentario.

Troy R.
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Gentleman that runs this location very helpful and genuinely friendly! After hours Uhaul return website NOT working! Frustration very high with your web based return! Son had to download your app in order to make the return work, your after hours site has never worked in the three times I've rented through Uhaul. Terra West Uhaul works great, Uhaul after hours contract return, NOT good!

Troy R.
Clasificación:

Gentleman that runs this location very user friendly and genuinely helpful!

Kathleen C.
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The whole experience was awesome. Great customer service and the vehicle was perfect.

Thomas A.
Clasificación:

Recommendation: to have plenty of blankets. We only got 6. And needed at least 24.

Michael W.
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El cliente no dejó un comentario.

JEFFERY O.
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Thank you! As always, we get excellent service...stay safe!

Richard V.
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El cliente no dejó un comentario.

Emely L.
Clasificación:

El cliente no dejó un comentario.

thomas H.
Clasificación:

El cliente no dejó un comentario.

BRITTAN V.
Clasificación:

The person who handled our pick up was rude and pushy. When my husband tried to drop off the trailer, the same guy snuck out so he wasn't able to return it with an actual person, and had difficulty using the app return option. I would choose a different location next time knowing this is the customer service.

RUSSELL D.
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We were treated very respectfully and all questions answered for us. Doing a good job of taking care of customers.

John B.
Clasificación:

El cliente no dejó un comentario.

Marilyn W.
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The man was rude!!!

Scott M.
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El cliente no dejó un comentario.

James O.
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El cliente no dejó un comentario.

Jennifer C.
Clasificación:

El cliente no dejó un comentario.

Karyn C.
Clasificación:

I was assured that there wouldn't be additional fees, yet my account was debated another $60 for another day WHICH I DID NOT HAVE IT ANOTHER DAY. I had called and spoke to an agent at 11:00 letting them know my contract was the wrong time for departure and I was given until 4:00 to return within the 24 hours. I returned the truck at 3:30 and was charged an additional $60.:NOT HAPPY and will never use UHAUL again.

Bryan S.
Clasificación:

Staff went out of their way to be difficult and unhelpful.

Earnest B.
Clasificación:

Wasted over two hours of our time because of light issues with the trailer, then said they couldn't use the credit card I registered with and my husband was forced to pay cash for the trailer so we could use it.

Ian S.
Clasificación:

Greatcstuff

Bennett E.
Clasificación:

El cliente no dejó un comentario.

Bennett E.
Clasificación:

El cliente no dejó un comentario.

BENNETT E.
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El cliente no dejó un comentario.

SURIA R.
Clasificación:

El cliente no dejó un comentario.

Robin M.
Clasificación:

I returned my truck within my 4 hour window. The gas was full and when I got my bill they charged me extra saying my truck was not filled up and a service fee for not checking in online. I was told by the owner that once I returned the truck and dropped the key. That was it. I am so pissed that I will continue to tell everyone about how poorly Uhaul handles their customers and does not disclose proper information just to collect more money!

Kevin G.
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El cliente no dejó un comentario.

Zoe B.
Clasificación:

El cliente no dejó un comentario.

NANCY G.
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El cliente no dejó un comentario.

RICHARD C.
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El cliente no dejó un comentario.

DAVID R.
Clasificación:

El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Paul A.
Clasificación:

El cliente no dejó un comentario.

KEITH N.
Clasificación:

El cliente no dejó un comentario.

Mark G.
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The attendant was rude, disrespectful and yelled.

PAUL K.
Clasificación:

El cliente no dejó un comentario.

JEFF J.
Clasificación:

Excellent, convient and person in the office was very nice.

Charles M S.
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El cliente no dejó un comentario.

Clinton H.
Clasificación:

Employee's suggestion as what to rent to solve my problem made a lot more sense than my thinking.

Gregory S.
Clasificación:

The licence plate had one bolt missing and was just hanging down. I asked the young man if he knew it was like that before I took the trailer and he said yeah. With well maintained equipment, this would have been repaired. It would have only taken a few minutes from his mobile device time.

Jose M.
Clasificación:

Fast and good service

THOMAS R.
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I will continue to rent from this location. Quick and efficient!!!

Douglas L.
Clasificación:

No comment

Carlos R.
Clasificación:

Be more organized, with the app and location.

Sean Q.
Clasificación:

Horrible service. I am still waiting on a call from management for my discount.

Earnest C.
Clasificación:

Everything was great. The manager on duty was awesome!

Dustin W.
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El cliente no dejó un comentario.

William K.
Clasificación:

El cliente no dejó un comentario.

Keith N.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

customer service was lacking but its a Uhaul rental so what can you expect.

REDEA F.
Clasificación:

El cliente no dejó un comentario.

Todd S.
Clasificación:

El cliente no dejó un comentario.

GARY A.
Clasificación:

El cliente no dejó un comentario.

Debra R.
Clasificación:

El cliente no dejó un comentario.

Arthur P.
Clasificación:

Customer service was great! The gentleman who helped me set up the trailer was very knowledgeable, he helped me troubleshoot a wiring issue with his tester.

THOMAS R.
Clasificación:

This location is my favorite place to rent the trailers I need. Fat and efficient.

Deborah D.
Clasificación:

Service was really good quick and easy he's guys are terrific thank you so much everybody

THOMAS R.
Clasificación:

This rental went smooth from start to finish.

Harley M.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

The fully automated system was impressive. While the process took about 15 minutes to complete, the reservation and check-out process was worth it. Especially during the current pandemic, allowing for an automated process made it as low-risk as possible.

Carla K.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Theresa M.
Clasificación:

El cliente no dejó un comentario.

Brian M.
Clasificación:

El cliente no dejó un comentario.

Amy R.
Clasificación:

El cliente no dejó un comentario.

Dave A.
Clasificación:

El cliente no dejó un comentario.

Kristin D.
Clasificación:

Excellent customer service!

Marla D.
Clasificación:

It was so easy to pick up and return the van we needed to move some stuff around!

michael S.
Clasificación:

El cliente no dejó un comentario.

david L.
Clasificación:

El cliente no dejó un comentario.

Randy G.
Clasificación:

Always amazing customer service

lauren angela S.
Clasificación:

El cliente no dejó un comentario.

Rhonda K.
Clasificación:

El cliente no dejó un comentario.

Ona B.
Clasificación:

Great place. As a single women in my mid 70s Keith took time to explain everything about the vehicle. He was super helpful and made the rental easy. The facility and unit were super clean.

Awinash B.
Clasificación:

Please go over how to use the back up camera as it did not function consistently.

John B.
Clasificación:

Couldn't have been a more pleasant experience. Keith was awesome and answered all of my questions and concerns. This will be the only UHaul store I deal with in the future!

william K.
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El cliente no dejó un comentario.

Kyle R.
Clasificación:

Incredibly straight forward and hassle free!

Dale L.
Clasificación:

El cliente no dejó un comentario.

Gloria H.
Clasificación:

El cliente no dejó un comentario.

Wayne S.
Clasificación:

El cliente no dejó un comentario.

Marilyn C.
Clasificación:

I was supposed to be charged 3 days but was charged 4. Oh well. Other than that it was good!

RORY H. | Overall Experience |
Clasificación:

New mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.

NATHAN S. | Overall Experience |
Clasificación:

The employees were very friendly and helpful. I had only good experiences.

Joe G. | Overall Experience |
Clasificación:

They went above and beyond on a last minute need.

VERNON C. | Overall Experience |
Clasificación:

Everyone was wonderful!

DEAN C. | Overall Experience |
Clasificación:

I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.

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