Comentarios del cliente para Terra West Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Terra West Self Storage

Grado total:

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John B. en

Grado:

Couldn’t have been a more pleasant experience. Keith was awesome and answered all of my questions and concerns. This will be the only UHaul store I deal with in the future!

william K. en

Grado:

El cliente no dejó un comentario.

Kyle R. en

Grado:

Incredibly straight forward and hassle free!

Dale L. en

Grado:

El cliente no dejó un comentario.

Gloria H. en

Grado:

El cliente no dejó un comentario.

Wayne S. en

Grado:

El cliente no dejó un comentario.

Marilyn C. en

Grado:

I was supposed to be charged 3 days but was charged 4. Oh well. Other than that it was good!

Andrew S. en

Grado:

Super helpful and friendly. Definitely my go-to spot for U-haul now.

Dennis R. en

Grado:

No comment

Keith N. en

Grado:

El cliente no dejó un comentario.

LARRY P. en

Grado:

El cliente no dejó un comentario.

Greg W. en

Grado:

We used the 24/7 pickup so I don't know anything about the location.

Joseph B. en

Grado:

Truck was covered in snow and dirt when I picked up and I didn't complain as we picked up in Colorado so thats to be expected during a snow storm, then I dropped off at designated location and was charged a cleaning fee which is not justified after I chose to do my business with Uhaul. Might rethink alternative choices for my next move.

Misty G. en

Grado:

Manager at that location was totally amazing

Wendy A. en

Grado:

overpriced

Jack P. en

Grado:

Spend a little more time explaining the physical drop off configuration. I pull up tired from a long day of driving a dimwitted fellow tells me to drive to the end of the storage building and come back to the front. I started forward to an endless amount of storage sheds backed up to get more understanding from the Uhaul attendant and he said I told you to go around the building and park it here, RUDE so we drove around the endless empty storage sheds finally got back down to the front and he was irritated that I couldn't read his mind and back the trailer up to where he wanted it. I was tired didn't want to get rude back at him but remember he was crappy. After backing up and him unloading the trailer with his special superman stick he finally told me the reasoning for all that we did was to have the trailer set up for the next Uhaul user. My wife and I was wondering if this is the typical attitudes of Uhaul representatives or just overgrown cornfed Coloradans.

stephen W. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

If I've one complaint, it's the so called Eco-gauge that supposed to help us with our gas mileage. The only time it was ever in the green was when it was idling. For anything else, to include going down hill, it was always in the red. It's a waste.

Kasey A. en

Grado:

El cliente no dejó un comentario.

Laura H. en

Grado:

El cliente no dejó un comentario.

Ed P. en

Grado:

El cliente no dejó un comentario.

Gina S. en

Grado:

I DROVE A TOTAL OF 38.30 MILES, CHARGED ME FOR 80 MILES... WHEN AT THIS LOCATION MAKE SURE TO CHECK MILEAGE, TAKE PICTURE BEFORE YOU LEAVE AND WHEN YOU RETURN....THIS GUY IS NOT TRUSTWORTHY AND MAKING EXTRA MONEY

Larry H. en

Grado:

Your on line equipment return is very hard to navigate it is not user friendly at all took a good 15 minutes to get through.

Keith N. en

Grado:

El cliente no dejó un comentario.

Rebecca W. en

Grado:

El cliente no dejó un comentario.

Karen C. en

Grado:

The office staff was clear on rules and directions on the use and return of the equipment. I really like the return procedures. I wish it prorated instead of charging for the full 24hrs. I only needed the truck a few hours after the first 24hrs. Overall great experience.

karen S. en

Grado:

Customer service guy was great! I tried to use the website but was going in circles. He took care of me in just a few minutes.

ALLISON D. en

Grado:

Friendly and Helpful. I love doing business with local business. Thanks

jessica S. en

Grado:

He was very helpful and quick! Would recommend!!

TOM M. en

Grado:

El cliente no dejó un comentario.

Keith N. en

Grado:

El cliente no dejó un comentario.

Tom M. en

Grado:

location was very helpful and efficient i would use them again

Rose H. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Location was closed when I returned the unit. Unit was returned perfectly clean and I get a sneaky bill two days later for a bogus cleaning fee! WILL NEVER RETURN

Darren E. en

Grado:

best part about my move was the service I received by the

ROB L. en

Grado:

El cliente no dejó un comentario.

suzanne C. en

Grado:

This location is over the top, people are friendly and equipment is always very clean. I will never go anywhere else.

Theodore E. en

Grado:

Truth be told, this is only the second time, I’ve ever driven with a trailer. So, it shouldn’t be a surprise, that maybe I’m not an expert, at backing one up. As I was struggling to understand/follow the instructions from your employee, he became IRATE! “Never mind! Forget it!!” He then began to remove the trailer from my vehicle, in a fit of anger!! He then grabs your “trailer maneuvering” device, and flails it about, in a fit of anger! It was a full blown temper tantrum. I wasn’t even in the lot, 15 mins, from start to finish. I found it to be embarrassing AND demoralizing to be treated this way, in front of his child AND mine! Unacceptable!!! I won’t be back...

Teresa B. en

Grado:

El cliente no dejó un comentario.

JOHN J. en

Grado:

The guy at the location saved the day for me Kudos to him

David A. en

Grado:

El cliente no dejó un comentario.

keith H. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

El cliente no dejó un comentario.

Julie S. en

Grado:

El cliente no dejó un comentario.

Charla W. en

Grado:

This was by far the cleanest and easiest U-haul rental I have ever utilized. The gentleman running the store was great and so helpful. We have had experiences where the truck was in another town and the U-Haul was filthy. Billing was a nightmare as well. We did not experience any of those issues at Terra West and actually had a very positive experience with our truck rental.

suzanne C. en

Grado:

Truck was nice clean I would rate this location a 20 out of 10

ed B. en

Grado:

Without a doubt, the best u-haul rental site. Can't go wrong booking here.

Bill S. en

Grado:

El cliente no dejó un comentario.

Candice A. en

Grado:

El cliente no dejó un comentario.

Don A. en

Grado:

Nothing, I experienced excellent customer service and would use this location again.

ed B. en

Grado:

All good.

Robert B. en

Grado:

The customs service was excellent.

Steve A. en

Grado:

Fantastic service.

David K. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

Manager very easy to work with when I picked up truck at 9:10 am. Said bring back before noon next day and would still consider it a 1-day rental. Returned truck at 9:53 am, and charged a full addition 24 hrs. Agreement was not honored! Plenty of other lots to choose from!

Brian B. en

Grado:

El cliente no dejó un comentario.

Colleen L. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

Excellent customer service! Would definatley recomend this location.

David Z. en

Grado:

El cliente no dejó un comentario.

Carol T. en

Grado:

Very friendly , I have rented several times and never disappointed. If he says you will have a truck, you have a truck waiting for you. Business done right. Thank you!

MARIA B. en

Grado:

El cliente no dejó un comentario.

Madolyn C. en

Grado:

El cliente no dejó un comentario.

Ray E. en

Grado:

I met Keith early on a Saturday morning and the truck was already waiting for us. He was very courteous and explained everything in detail. I recommend this location and give it 5 stars!

Ernie D. en

Grado:

the best experience i've ever had renting anything.

doug S. en

Grado:

El cliente no dejó un comentario.

Mario V. en

Grado:

Great Service! Thank you

Richard M. en

Grado:

El cliente no dejó un comentario.

Carol T. en

Grado:

Very friendly. Most helpful uhaul service I have ever had.

kelli V. en

Grado:

Great!!!!

John K. en

Grado:

El cliente no dejó un comentario.

Mathew L. en

Grado:

El cliente no dejó un comentario.

MATT B. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

El cliente no dejó un comentario.

Chuck M. en

Grado:

Just as before, I am very pleased with your professionalism and courtesy.

MATT B. en

Grado:

El cliente no dejó un comentario.

Chuck M. en

Grado:

I wouldn't change anything. The process was streamlined, the equipment was in great condition and the staff was very helpful.

debra D. en

Grado:

El cliente no dejó un comentario.

Vincent E. en

Grado:

El cliente no dejó un comentario.

Mike G. en

Grado:

Well I had sweeped the truck and they still charged me 40 bucks to clean it. .... WTF

Mary Lou C. en

Grado:

Letting me know about showing drivers license and when out of state license that you need 2 verbal references before getting to leave with the truck. The full instructions for returning the truck when no one at the location were not verbally explained. Also was difficult to get the right amount of gas back in. Gauge reading difficult to understand.

Valerie H. en

Grado:

El cliente no dejó un comentario.

ANGELS V. en

Grado:

Don’t over charge people credit card I rent a car dolly and I got charge $347 when to rent a car dolly cost $140

Larry T. en

Grado:

El cliente no dejó un comentario.

adam M. en

Grado:

Awesome, awesome experience with the location on 62th ave in Greeley!

FRANK W. en

Grado:

Very helpful and knowledgeable.

Tina O. en

Grado:

I’m sorry I forgot his name but the gentleman that worked with me made the process of renting and returning the U-Haul a complete breeze, it was a great experience.

Gordon J. en

Grado:

El cliente no dejó un comentario.

Keith N. en

Grado:

El cliente no dejó un comentario.

Keith N. en

Grado:

El cliente no dejó un comentario.

mike L. en

Grado:

Good Experience!!!

Flora M. en

Grado:

Customer service is great, he has been very helpful both times I have been in. Truly appreciate it.

Bernardo R. en

Grado:

El cliente no dejó un comentario.

MARK G. en

Grado:

El cliente no dejó un comentario.

Lynn J. en

Grado:

Very helpful. Will go there first next time as was bounced there from a different store. This is the second time that other store has bounced me around.

RORY H. en

Grado:

New mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.

Terry F. en

Grado:

This guy was great! He worked with us when we came in to ask if we could pick up the truck early. Unfortunately it wasn't there and the renter still had it out so he gave us one that he had in the yard, it was a little bit smaller but it worked just the same.

Sarah K. en

Grado:

Be more clear on instructions and what you want. Work on customer service.

Tina H. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Great experience.

Carlos C. en

Grado:

nothing the service was GREAT

tammie H. en

Grado:

El cliente no dejó un comentario.

NATHAN S. en

Grado:

The employees were very friendly and helpful. I had only good experiences.

Joe G. en

Grado:

They went above and beyond on a last minute need.

VERNON C. en

Grado:

Everyone was wonderful!

DEAN C. en

Grado:

I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.