El cliente no dejó un comentario.Kimberly A.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Amy N.
El cliente no dejó un comentario.richard L.
El cliente no dejó un comentario.Craig C.
There was a previous damage done to the right fender. However I did not see the text message pop up until I got home and when I tried to access it to report the incident the message had been expired. The person at where I picked up the car hauler did not tell me to check the text message.William H.
Communication was poor. My container had a broken hasp or bent one. It took forever to get that fixed and it didn't get fixed until the day I move my stuff out. I was told that someone would meet me to put my box in the yard they didn't it was left in the parking lot for two days. There was usually no one in the office. It was very hard to get a hold of anyone except when they needed money.Rebecca R.
Nothing to improve. The personal, yet professional service of the Service Manager, Bill was excellent! He went above and beyond to help get me the equipment needed in an emergency situation! Sincerely appreciated!!!dawn S.
El cliente no dejó un comentario.MARQUES V.
Should get up out of the chair to inspect a returned vehicle .jeff W.
El cliente no dejó un comentario.RICHARD ANTHONY C.
This was the most horrible experience you can imagine. I reserved a truck weeks in advance only to be told two days prior to picking it up that they didn't have one available and I would have to drive over 100 miles to get one. I had to cancel and reschedule help I had reserved for packing the house. We had to wait 4 hours once we got there to pick it up because the previous renters didn't arrive on time. At least the manager in Camp Verde was amazing. He did everything he could to help us out. The folks in Flagstaff were absolutely worthless. No help at all and could have cared less what they caused us. Believe me...we will never use U-Haul again. There are other options available.Larry D.
El cliente no dejó un comentario.Judy G.
El cliente no dejó un comentario.Bruce B.
We reserved 12 moving blankets and when we opened the bags to use them they were soaking wetJohn L.
I don't know if it was Uhaul or the third-party company that Uhaul set me up with, but the boxes arrived several hours after the agreed time.Dave B.
Worst experience with Uhaul ever. This review is more about UHaul as a company, less about the location I used. I reserved a 5x9 utility trailer online on a Friday for pickup the following Tuesday in Cottonwood, AZ for local use. Was told I would get a call on Saturday to confirm pickup time and location, no one called. Instead I got a text saying I would have to pick up the trailer in Camp Verde, 16 miles out of my way. When I got there at 9am on Tuesday no one was there, I called the local number and some guy was able to check me out over the phone, although he had to ask for all the information that I had already submitted though the online early check in process. I ran my own safety check on the equipment, hooked it up, and drove off. The trailer was fine, it's just a piece of equipment and did what it was supposed to do. Upon returning home and unloading the trailer I tried calling the Camp Verde office, but there was no answer. So I drove 3 miles into Cottonwood to drop off the trailer there, but was told I would be charged $200 to return it there, rather than Camp Verde! WTF? I'll never use UHaul again, and I'll steer everyone I know away from UHaul. It used to be a good company, but it's really gone downhill.Bruce H.
The trailer they gave us brakes where locked up almost catch the whole thing on fire. We got a new trailer and it rides 100x better.Jeremy T.
El cliente no dejó un comentario.Debora D.
Better trained staff misleading. Consistently told something different Constant screwups and providing false cost and false information about boxes being delivered to our new home when they would not and changed their mind. I am now strongly advising anyone I know not to use Uhaul for any moving Period. The only one that was any help was the Uhaul guy from the temp storage Go with any company but this one. Overall if I could give Uhaul a minus rating I would. Th. Uhaul is the worstJill H.
El cliente no dejó un comentario.Floyd D.
El cliente no dejó un comentario.JERRY D.
El cliente no dejó un comentario.Eric A.
El cliente no dejó un comentario.Jay P.
El cliente no dejó un comentario.JAY P.
Due to the stupid Corona virus I was instructed to use my cellphone to pick up my rental truck. After talking to 4 people back East trying to make it work, was transferred to Phoenix. After an hour and finally getting a key code..no key in the box! Had to switch to another truck. Frustrating to say the least. At least the drop off was easier.Stephen L.
During this time of COVID 19 the sales guy was excellent.Patti H.
returned truck with more gas then when I received truck and was still charged for gas? The shop did open on a Saturday just for me.mike W.
great services works to meet your needs . Goes beyond 110% to see that your completely needs are met !!! will use them again.Chris L.
Not Charge an additional day when trailer was returned night before dueJames B.
El cliente no dejó un comentario.brett U.
El cliente no dejó un comentario.Richard D.
Hire someone who has better knowledge of how to use a computer Also, allow people in Cornville, Cottonwood and Sedona area to drop off there,rather than driving all the way to Valley Verde,and then guy doesn't know what he's doing and MAD people lined up..Tracy M.
Nothing needs improvement here.Kelly D.
I felt that i was very accommodating as a customer, the manager asked if i could change my reservation from 9am to 10 am because he doesn't get in until 930. I showed up at 9:50 and it took nearly 30 minutes to finalize my rental because his computer was slow. not once did i complain. I returned the truck at 10:12am today on the 11th and was charged an extra day because he didn't check it in until 10:25. I was also charged a $25 cleaning fee because of an "odor" the unit was very clean but he said that i will be charged for the bad smell. I have rented from dozens of locations and this has by far been the rudest and least knowledgeable.JOSH B.
The one you should be asking what went wrong?! is the people that set the rentals up. I paid for it on Sunday for pick-up on Thursday. they contact me on Wednesday at 1800hrs to say they had no trailer in Flagstaff AZ. where I was to pick-up, but I could pick one up in Chino Valley AZ. that was 200+ miles out of my way. I called at about 2330 hrs Wednesday for delivery the next day, at about 0130hrs all I received was sorry and to call at 0700hrs. I did and still ended up getting it in Camp Verde not really out of my way but I would get to haul it all uphill for 100+ to Flagstaff AZ. more gas and more bullshit. I set it up for 1200hrs pickup at Flagstaff and they put 1500hrs. I told them I was going to get it at noon, more than one time on Sunday. the one in Camp Verde they told me I could get it at 1500hrs. This is all Bullshit and I will think long and hard before using you again?? this is the first time I have had this problem but it will be the last timeBart S.
Friendly and helpful owner! Great, fast service. GraciasTAYLOR W.
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