Customer Reviews for TCP Simple Technologies Inc
(U-Haul Neighborhood Dealer)

59 reviews

12883 Anvil Way   Surrey, BC V3W2X8

(604) 585-9470

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(604) 585-9470

12883 Anvil Way
Surrey, BC V3W2X8

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Lana M. 
Rating:
2.0

Alot need to be improved starting from the dealer who own that

Gagandeep S. 
Rating:
5.0

We had an excellent experience overall. Our contact was friendly and helpful and easily available when we needed him.

Chelsea B. 
Rating:
4.0

Customer did not leave a comment.

Oscar Pedro T. 
Rating:
2.0

Customer did not leave a comment.

naresh K. 
Rating:
3.0

Because there was no one personally there to attend you. You can't get anything tool there as well

onkar S. 
Rating:
1.0

The dealer was very impatient and not very helpful over the phone. The van was parked at the back of a poorly lit gravel lot and there was barely enough room to get the truck out. He expected me to parallel park a large truck in a small gap. The truck was not swept, there was a large chip in the windshield and the door frame rubber seal is falling off. The pictures it asked me to verify were obviously very old as there was snow in them. They were also back lit so I could not see any detail on the truck. I was charged double what I was expecting and I was not given a reason as to why. Overall it was not a good experience and I would recommend against anyone using this location.

Jonathan M. 
Rating:
1.0

A larger sign would be a good start. There was a driving school semi blocking the sightline to where I eventually found the drop sight.

Randy M. 
Rating:
1.0

Customer did not leave a comment.

Hossein R. 
Rating:
4.0

it would be nice to actually meet the people you drop the truck off so you could go over truck condition , in my case i was leaving town and would not be able to go over any problems that the drop off place may have found .i prefer person to person .He was nice though as i left my glasses in truck and he then came out to let me get them.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

SHUAIBO L. 
Rating:
1.0

The worst experience I ever had

Pandu G. 
Rating:
1.0

Worst service ever seen in North America after 3days of driving. No one can be there to help. Very congested place to backup or park trailer. Risk level is very high and no Safety Place to park. Very bad experience. Take a quick action please thanks

ISHAQ AHMED V. 
Rating:
5.0

Customer did not leave a comment.

Salah A. 
Rating:
1.0

Getting the trailer hooked up. Take some one to help you. Dropping the trailer off be prepared to reverse the trailer about 75 yds.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
4.0

The site was a bit congested and atypical. However, the no contact, minimal delay pick-up and drop-off was outstanding! Thanks

Curtis M. 
Rating:
2.0

need too much for improvment

SALAH A. 
Rating:
2.0

Truck was completely old and it was hardly cross 20km speed and I found no real person, no instructions, just over the phone deal.

Harpreet S. 
Rating:
4.0

not in my area, liked the contact, briefly. Easy for me to come from Chilliwack, pick up the trailer, take to Vancouver, pickup a job, drop off close to your facility and drop of the trailer. Easy job, If you want me to take a trailer to Langley, Surrey or Chilliwack, please let me know.

Paul K. 
Rating:
1.0

Franchise owner Jas was very rude. even though i booked the truck for 12 hours and he was expecting me to return the truck in 4hours. worse customer service and experience ever.

Manpreet K. 
Rating:
3.0

Customer did not leave a comment.

RACHHPAL A. 
Rating:
5.0

Customer did not leave a comment.

Pawanpreet S. 
Rating:
1.0

Very bad service wrong payment and took more then what i actually paid. Called them but no one picked up because they dont want to return the money that was overcharged by 200$ never coming back to this location. Worst customer service

Amarjit G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Navneet S. 
Rating:
2.0

It was hidden no public parking. Took 2 hours to get it. Thank goodness the person Jaz helped us get it.

Carlie N. 
Rating:
1.0

Trailer that I rented was missing wire for lights on the trailer. Host was very rude. The rental was not booked on the day I wanted. Plus they charged me for 2 days instead of one. I'll be phoning consumer service canada and make the case againt this location.

Salih A. 
Rating:
5.0

Customer did not leave a comment.

Rahul K. 
Rating:
1.0

We have informed will be delayed for 2 hrs to pick up coz of the flight, then we had to wait for 45mins for the truck to arrive at the location.

Jaimee G. 
Rating:
3.0

Customer did not leave a comment.

Amandeep S. 
Rating:
1.0

No signage at the entrance. Location is way at the back in the corner with tiny little sign in the middle of all scrap metal junk. Took me 15 min to find the location and another 15 min to find key drop off box. Rather drive truck back to new west than dropping it off here in future.

AMILDEEP M. 
Rating:
1.0

picked up the vehicle at 7.41am and returned at 9pm samenight and got billed for 2 days. this will create a issue

MUNENDRA A. 
Rating:
2.0

Place looks like a backdrop for a crime drama. Would not go in there in the dark.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Ram B. 
Rating:
2.0

Owner of the location came late for pickup from scheduled time, charged me extra, no customer service, hard to park location.

Jag W. 
Rating:
5.0

Customer did not leave a comment.

Busy B. 
Rating:
2.0

We used mobile return but their were no signs telling us where to go or where to park.

REBECCA O. 
Rating:
2.0

Very sketchy location.

Catherine J. 
Rating:
5.0

It's great experience guy is there very helpful thanks

Sukhwinder B. 
Rating:
1.0

I only forgot a starbucks cup in the cupholder and they charged me $25. I had cleaned the back of the truck completely though. 😏

Arsham Y. 
Rating:
5.0

I love is available quickly and easy to rent and to do all processes…. Thank you

Wilson M. 
Rating:
1.0

I wrote all my problems yesterday aswell as left my number and never received a call back. I phoned multiple times and never solved my problem. I'm pretty easy going guy but I was at my wits end yesterday. I'm not about to rewrite the problems I had with your company again. My number is 604-728-2708 , Brad's the name. Call if you're interested in knowing.

Bradley B. 
Rating:
5.0

Great service by Jass

Charan S. 
Rating:
1.0

This location is an industrial area where there is no parking. This was not communicated with me and when my husband went to pick up the Uhaul he had to turn back around and drive all the way home so I could drop him off there. I would hit recommend renting from this location.

Benjamin N. 
Rating:
5.0

Jas did an excellent job and went above and beyond to make sure that everything worked for me. He really did save me a lot of time, and I sincerely appreciate it!!!! I have to be honest and state the pickup location can use some improvements, otherwise this has been my best overall experience with U-Haul. Thanks again dude!

Timothy K. 
Rating:
3.0

NO OFFICE, A LEASED PART OF YARD. VERY FRIENDLY OWNER AND RECEPTION.

Leonard V. 
Rating:
4.0

all good!

Jade Kenneth E. 
Rating:
1.0

Customer did not leave a comment.

manmeet B. 
Rating:
1.0

Worst customer service experience with a U-Haul hours. They don't pick up the phone I call more than 70 times. Super unprofessional. Sorry for that but this is the worst experience with a U-Haul ever but personally I love Uhaul .thank you.

Jatinder B. 
Rating:
3.0

This was my first time using the mobile pick up option, which on one hand, was pretty cool...but... I have to say that it was a little bizarre picking up from the back of some random big rig lot with minimal Uhaul signage. I'm definitely way more comfortable picking up from a lot where you can see all the Uhaul trucks parked in a lot within view of the street. I was a little sketched out. Felt a bit unsafe. That said, the young man who met me at the site was friendly, thorough and professional. As was the gentleman who called me the day after to help close out the rental contract.

Colin F. 
Rating:
5.0

Customer did not leave a comment.

Chinelo E. 
Rating:
3.0

Customer did not leave a comment.

Ashwin D. 
Rating:
2.0

no one present for pickup, other people had the same problem

Mike A. 
Rating:
5.0

Jazz, the agent is an all round good guy; very customer oriented.

AILOHI O. 
Rating:
2.0

Door to my rental was left open from the previous user and truck was messy.

Roy T. 
Rating:
2.0

Out of the way in behind warehouse and truck parking facilities. No physical office. Service was fine

MARK V. 
Rating:
3.0

This vehicle started with low front tire pressure. The person was good and knowledgeable. No issues with service from the individual, the vehicle though could use service, there was serious over steering going on.

Vance F. 
Rating:
5.0

Thanks for coming out late and coming back late

Abdi O. 
No reviews have been submitted for this location.

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