Customer Reviews for Taylors K&E Building Supply
(U-Haul Neighborhood Dealer)

164 reviews

3733 State Hwy 142 E   Doniphan, MO 63935

(573) 996-0143

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(573) 996-0143

3733 State Hwy 142 E
Doniphan, MO 63935

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Bar code on return box doesn't work, unable to use 24/7 share apps. Location closed on weekends.

RENE JACOBS 
Rating:
3.0

The location of the dealer was not conducive to using the Uhaul application as wireless connectivity wasn't adequate for the app. Not their fault. I did call support and was told I'd be called so I could convey my concerns with this particular truck.

JAMES MACLACHLAN 
Rating:
5.0

Customer did not leave a comment.

Timothy Moores 
Rating:
5.0

Customer did not leave a comment.

Mark Hinchley 
Rating:
5.0

The associate met me at the truck and was very professional. Checking in was very efficient and simple.

Ricky Gazaway 
Rating:
5.0

Wonderful experience, very friendly and informative.

SHIRLEY JOSLYN 
Rating:
5.0

Customer did not leave a comment.

Michael Sowa 
Rating:
5.0

Very nice people and helpful. I'd definitely recommend you to others.

Brenda Bolick 
Rating:
5.0

the return location refused the equipment return because lot was full. " very small lot" we then took it to another location a couple miles away. not a big deal..... the tow dolly worked perfectly and the service was fast and friendly.

John Rodenhaus jr 
Rating:
5.0

Customer did not leave a comment.

MARK HINCHLEY 
Rating:
5.0

Showed employees better way keep equipment from wearing in areas thought was good idea on straps not flopping around

DAVID RAMSEY 
Rating:
5.0

Customer did not leave a comment.

JOHN BYRD 
Rating:
5.0

To U-Haul management. It was 15 miles to the dealer to pick up equipment, then had to go home and load the truck. I was charged for the extra miles just to pick the truck up! I don’t I should have been charged for that!!

Mary Johnsey 
Rating:
5.0

Customer did not leave a comment.

Alex Jones 
Rating:
5.0

I have used this location before. They have always been friendly & accommodating to me.

Laura Alban 
Rating:
5.0

Outstanding service

TOM OLDHAM 
Rating:
5.0

Customer did not leave a comment.

Mary Johnsey 
Rating:
5.0

Customer did not leave a comment.

james harrelson 
Rating:
1.0

Same as I said before

Dustin Lyles 
Rating:
5.0

Customer did not leave a comment.

james harrelson 
Rating:
5.0

Very nice

james harrelson 
Rating:
5.0

Customer did not leave a comment.

michael cowder 
Rating:
4.0

Customer did not leave a comment.

Mark Douglas 
Rating:
4.0

Continue to offer the same excellent service!

JOHN MICK 
Rating:
5.0

Customer did not leave a comment.

JOSH TODD 
Rating:
5.0

Always great customer service …. They make it quick and easy.

kevin raposo 
Rating:
5.0

Very friendly and helpful dtaff

Wendy Solis 
Rating:
5.0

Nothing....they were very efficient and friendly.

LAURA MURRAY 
Rating:
1.0

Well you could start by not lieing and you could pay the extra money .and large truck needs a step up

TINA WALKER 
Rating:
3.0

The trailer I picked up was in bad shape but didn't show until I was about 2 hours from my destination. Noticed the passenger side wheel wobbling and got out and noticed the rim had broke welds. Driver side wheel had broken weld also. Both tires were also about bald with very little tread left on them. Roadside assistance showed up and the passenger side wheel bearing was bad. I asked him to check the driver side as well and it was also bad. He couldn't find parts to fix it so a tow truck was called to pick it up. There was no place open to get a replacement trailer so I had to unload the lawn mower I had and get it in the back of my truck and finish my trip that way. With all of this trouble, I think this warrants a complete refund.

Luke Branum 
Rating:
5.0

Customer did not leave a comment.

david williams 
Rating:
3.0

The vehicle confirmed was locked and the business was not open. This was set for 24 hour pickup. The wait was an hour and half trying to get it figured out. This out our move behind which is already stressful enough. Business owner and uhaul needed to have better communication for the rental that was confirmed. I do believe this was a uhaul problem as major scheduling issues have occurred each time I have used uhaul

MARISSA SWAFFORD 
Rating:
5.0

Customer did not leave a comment.

Loni Griffin 
Rating:
2.0

I asked if the trailer was correct for me vehicle. I was told it was and I have messed up my tranny. Also had to pay a transporter to come to Illinois and take it to my home in Benton Harbor mi.

Rhonda Morgan 
Rating:
3.0

Customer did not leave a comment.

Robert Charles 
Rating:
5.0

24/7 truck pickup and return didn’t work at all. Other than that, all was good.

Archie Parker 
Rating:
5.0

Customer did not leave a comment.

Rose Price 
Rating:
3.0

Customer did not leave a comment.

MICHAEL BORDERS 
Rating:
5.0

They were very understanding when I showed them the video of the speedometer and I had also taken a picture of the dolly when I 1st picked it up.

James Johnston 
Rating:
5.0

Customer did not leave a comment.

Emily Dietz 
Rating:
5.0

Customer did not leave a comment.

Carmen Arnold 
Rating:
5.0

The gal who was in charge was fantastic. She answered every question. She was knowledgeable and fabulous.

Dentist Roberts 
Rating:
5.0

The staff is so nice and easy to work with. Fast process picking up and dropping off.

Devon Baum 
Rating:
5.0

I have no complaints, everything went very smoothly. Would use the service again if I needed to.

DOYLE BLANCHARD 
Rating:
4.0

Customer did not leave a comment.

Eric Lange 
Rating:
5.0

The location & condition of the truck were 5 star perfect but I would give the online check in & uhaul customer service a 0 rating if it were an option. The online check in was awful & only went from bad to worse when I called Uhaul customer service. After successfully scanning the bar code & front of my driver's license, it wouldn't let me select the option to scan the back of my license yet no error msgs. After several attempts & being outside in the freezing cold I called for assistance. From the onset the rep wasnt listening & kept asking for error msgs when there were none. I attempt again to explain, she very rudely orders me to stop yelling at her when I wasn't & wouldn't let me say I'm outside on speaker phone, she continues to interrupt nonstop, by then I've had enough so I told her to get a supervisor on the line & she immediately hung up on me! I've worked in & managed call centers over 25 years & especially considering the $ I paid, I'm mortified that Uhaul employs people who treat customers so terribly!

Christine Liesen 
Rating:
5.0

Customer did not leave a comment.

david rasmussen 
Rating:
5.0

Customer did not leave a comment.

Mark White 
Rating:
5.0

Online checkout was a little difficult for us internet challenged adults. I was able to get the process done with the help of my son.

Rhonda Montgomery 
Rating:
4.0

They actually stayed about 15 minutes past closing to allow us to make a return on a Friday rather than waiting until Saturday. This allowed me to free up my vehicle for sightseeing. Thanks a bunch.

David Cosgrove 
Rating:
5.0

Customer did not leave a comment.

DAVID WOODSON 
Rating:
5.0

Customer did not leave a comment.

DAVID WOODSON 
Rating:
5.0

Nothing

Darrell Benson 
Rating:
5.0

No cell service a location. Took 1hr to p/u vehicle because I couldn’t get cell service

Ryan Whitman 
Rating:
4.0

Customer did not leave a comment.

Marci Pawson 
Rating:
5.0

Great service

DERRICK KIRBY 
Rating:
5.0

Customer did not leave a comment.

Jonathan Simpher 
Rating:
3.0

Customer did not leave a comment.

Andrew Cook 
Rating:
5.0

Customer did not leave a comment.

Alina Wright-Santos 
Rating:
5.0

Customer did not leave a comment.

Debbie Payne 
Rating:
5.0

Did a great job. Always enjoy going in and seeing Katelynn.

George Arnold 
Rating:
4.0

Customer did not leave a comment.

daniel DeClue 
Rating:
5.0

Not a thing. Excellent professional service.

Sherry Otersen 
Rating:
5.0

Nothing. It was above perfect.

Sherry Otersen 
Rating:
3.0

Lower ur prices

PAUL LEONARD 
Rating:
5.0

Customer did not leave a comment.

CAROL LEE 
Rating:
5.0

I was very pleased with the fast and friendly service.

Christopher Kuykendall 
Rating:
5.0

Customer did not leave a comment.

JUDAS TENNISON 
Rating:
5.0

Customer did not leave a comment.

douglas turner 
Rating:
4.0

Customer did not leave a comment.

Christopher Dicken 
Rating:
3.0

Nothing wrong we didnt go inside but we had no phone signal to check our car in which made it take forever.

ALICIA KOBACK 
Rating:
5.0

Excellent customer service! Very helpful!

bart pritchard 
Rating:
5.0

None

RICHARD GERE 
Rating:
5.0

Customer did not leave a comment.

Hunter Catlett 
Rating:
5.0

Customer did not leave a comment.

Joshua Tesreau 
Rating:
5.0

Customer did not leave a comment.

James Maple 
Rating:
1.0

Although the area manager is going to talk to the location owner about the incident I was very disappointed in the experience. The truck was not available and we waited for almost 2 hours for them to finally come and get it from behind the locked gate and the man that came called us a liar on when we got there and was just rude about the whole thing and said he doesn’t even like dealing with uhaul. The back of the truck had to be swept out before we could even load anything in it. Like I said the area manager was very nice but I didn’t deal with him till after the fact.

LACEY ATKINSON 
Rating:
4.0

Customer did not leave a comment.

mary rigdon 
Rating:
4.0

Customer did not leave a comment.

Kevin Guthrie 
Rating:
5.0

Customer did not leave a comment.

MONICA ASHER 
Rating:
5.0

Customer did not leave a comment.

Natalie Hawks 
Rating:
5.0

Customer did not leave a comment.

Coty Huston 
Rating:
4.0

Tires need checked before rental. One tire had 13 psi in it.

MICHAEL HUDSON 
Rating:
3.0

The trail had something wrong with it, it would not go on the ball all the way. It popped off the truck when we were putting the car on the trailer.

MICHELLE HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Deborah McCarty 
Rating:
5.0

Customer did not leave a comment.

Egbert pennison 
Rating:
5.0

Customer did not leave a comment.

Teresa Johnson 
Rating:
5.0

Customer did not leave a comment.

LARRY EARL 
Rating:
5.0

Customer did not leave a comment.

john byrd 
Rating:
5.0

Customer did not leave a comment.

RUSSELL MURRAY 
Rating:
5.0

Customer did not leave a comment.

Jill Winters 
Rating:
5.0

Customer did not leave a comment.

David Gettings 
Rating:
5.0

Dropping off the U-Haul was a much better experience. Taylor's K&E identified the problem immediately. It was a loose Axle. He said he always checks his equipment b4 renting it out. Thumbs up to Tayor's K&E 4 keeping his renters safe!!

brad crews 
Rating:
5.0

no improvement needed. all was perfect, easy, and friendly ppl

Ben Bennett 
Rating:
5.0

Was easy to find the employees jumped right out to help return the trailer thanks again uhaul

Jeanette Dwyer 
Rating:
3.0

Customer did not leave a comment.

Ethen Mcgonigal 
Rating:
5.0

All good with helpful staff.

Steve Amlong 
Rating:
3.0

Customer did not leave a comment.

Allison Sweeney 
Rating:
5.0

Customer did not leave a comment.

Michael Darnell 
Rating:
5.0

I was extremely satisfied.

Ricky Gazaway 
No reviews have been submitted for this location.

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