Customer Reviews for T&T Storage Inc
(Distribuidor de U-Haul del vecindario)

101 comentarios

157 Saratoga St   Cohoes, NY 12047

(518) 874-0602

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(518) 874-0602

157 Saratoga St
Cohoes, NY 12047

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNF M. 
Clasificación:
5.0

Tommys the best!

danielle s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

I already recommended ppl to your storage. Thanks for renting to me

LADREIAMARYJANE B.  |  Overall Experience 
Clasificación:
5.0

Staff was amazing and helpful. Facility was clean and well maintained. Thank you TNT

Melissa M.  |  Overall Experience 
Clasificación:
5.0

Highly recommend!

Philadelphia P.  |  Overall Experience 
Clasificación:
3.0

The app was confusing and can't losing internet access. It was a big inconvenience to me. Victoria the person who was helping over the chat message. Took for every to respond and was not very helpful. Very disappointed. Do better.

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

Super clean and extremely well cared for. The best storage facility I have ever used. I will be back!!!

KEITH H.  |  Overall Experience 
Clasificación:
5.0

Great place. Would do it again and recommend.

John B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXISC S. 
Clasificación:
2.0

The truck was dirty in the interior and exterior. It started to rain and I could not properly clean the windshield with the wipers since it smeared dirt/dust all over it. The driver door also didn't shut properly so I had wind whistling by on my left while on the highway. The truck otherwise worked fine but it was not the best uhaul experience I've had by a long shot. The owner was nice and friendly though and answered my questions at the location when I had them. Local and good business from what I can see. He and his friend got me up and running, though, he was a few minutes late to my scheduled appointment time.

Cassandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen D.  |  Overall Experience 
Clasificación:
3.0

There is no one there to greet you.

ASHLEY T. 
Clasificación:
3.0

Great customer service. Explained the whole process completely and I was in and out in minutes!

Krystal B. 
Clasificación:
3.0

No idea where to leave truck when arrived, no signs. Number on door went rt to an employee who advises in 2 mins

Ashley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF H.  |  Overall Experience 
Clasificación:
5.0

The people we dealt with were awesome. So helpful and available any time we needed to do anything or just ask a question. The facility met our needs and were well maintained and secured.

Steve P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

guo C. 
Clasificación:
5.0

smoke in storage area

SEAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne P. 
Clasificación:
3.0

Tom at T&T was friendly and helpful. I would definitely recommend.

Niambi W. 
Clasificación:
5.0

Great customer service!

Eleanor B. 
Clasificación:
3.0

The self check-in gave me the wrong box/code to retrieve the key. Luckily a person was available to help me retrieve the key. Had no one been there I would have missed the move as time was a major factor.

ANGELINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W.  |  Overall Experience 
Clasificación:
3.0

This was my first time with mobile check in and I never got the text with instructions for accessing the key. I had to wait until office staff showed up, a good thirty minutes. I like the mobile check in, but tighten it up!

Lars K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaylen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

great customer service

KENNETHM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas & Lisa B.  |  Overall Experience 
Clasificación:
5.0

Thank y’all

akeem g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHYSHANE B. 
Clasificación:
1.0

The uhaul was dirty inside, this is a pandemic it should be sanitary inside the gas was below the half of a tank mark... I was very unsatisfied with this experience ontop of not being credited the miles I was told I would be because I had to travel miles to another facility because the uhaul close to me didn't have a big enough truck

Candice R. 
Clasificación:
5.0

Smooth as silk. Truck was ready to go. Staff was professional and friendly. Easy access. Will be my first choice next time I need to rent a U Haul truck.

Glenn C. 
Clasificación:
5.0

Ty see you later this year

PATRICK T.  |  Overall Experience 
Clasificación:
5.0

The owner at T&T is very helpful and very accommodating.

Michael W. 
Clasificación:
5.0

No improvement needed

DAVIDFREDERICK A. 
Clasificación:
5.0

U-Haul wanted to charge me an extra fee for their fuck up. The guy fixed the problem, not at all impressed with U-Haul. Why don't you ask about U-Haul, they SUCK!!!

DAVIDPAUL M. 
Clasificación:
5.0

No improvement needed. Nice easy transaction will definitely use again

DAVIDFREDERICK A. 
Clasificación:
5.0

tom was great in helping us, highly reccomend

joesph t.  |  Overall Experience 
Clasificación:
3.0

Originally I was sent to Green Island where the rep was not helpful at all. He looked up nothing in the computer and didn't check for where the available truck was. He just said "i don't know why they send anyone here you have to go to cohoes" I went to the one on ontario street and they had no trucks available in the size i had reserved. They found an available truck nearby at TNT where we ended up but still had to go to a separate lot to get the truck and clean the snow off of it. Phone call confirmation the day prior of the exact pick up location and that the truck reserved will be ready and available at said location.

MARKJAMES C. 
Clasificación:
5.0

Great customer service. Saved me when I was in a pinch.

DAVIDFREDERICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS L. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAYAKARR J. 
Clasificación:
3.0

El cliente no dejó un comentario.

EMILYANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom B. 
Clasificación:
5.0

Excellent experience and will return in the future

Dave S.  |  Overall Experience 
Clasificación:
4.0

Parking the vehicle is a bit tight, especially for a larger vehicle

THOMASA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM W.  |  Overall Experience 
Clasificación:
3.0

Would not recommend at night after closing, but better than no drop off at all.

James S. 
Clasificación:
2.0

El cliente no dejó un comentario.

LAWRENCEDUNBAR J L. 
Clasificación:
5.0

El cliente no dejó un comentario.

dorthey A. 
Clasificación:
5.0

Owners very nice Answered all my questions Treated me like family

lorraine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIEJ M. 
Clasificación:
5.0

Tom was very helpful and responsive to everything we needed.

ROSSEDWARD S. 
Clasificación:
4.0

Could provide more complete instruction on operating vehicle

Christian C. 
Clasificación:
5.0

Tommy was very helpful great place to rent a truck

John R. 
Clasificación:
4.0

Nothing. Overall a good experience

Ron H. 
Clasificación:
5.0

Tom runs an excellent shop. He was really helpful in confirming my online reservation and making sure I had the right truck at the right time.

Paul J. 
Clasificación:
5.0

Person I dealt with was super nice and helpful. Will definitely rent from there again.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACYLYNN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLINJ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna D. 
Clasificación:
1.0

I've rented many uhauls in my day... never had a problem. This time I was charged $300 for scuffs on the paint. It's insane. Never again.

sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G. 
Clasificación:
5.0

Nice guy in and out in 5 minutes

ERNESTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUDYLMACEARY P. 
Clasificación:
4.0

The cargo van back was dirty and the seats had a lot of dog hair on them.

Cornelius M. 
Clasificación:
5.0

Billing was deceptive and confusing... It was not stipulated that $19.95 was a four hour rate nor was it explained that insurance coverage was for a four hour rate and that it would be billed twice in one day for a rate of $20/8 hours for a usurious rate of $1800/month... The billing turned a good experience to a terrible experience and I will warn any of my friends and associates to consider an alternative other than U-Haul, when renting a truck or van!

KENNETHM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMYLYNN P. 
Clasificación:
3.0

Please make sure an equipment is CLEAN before you rent out to a customer. I was very disgusted by how dirty a truck i rented was. There was a visible layer of dust all over on the surface of the dashboard, cigarette smell and very dirty floor mats. I picked up the truck regardless (out of desperation) via contactless service- mobile phone app because there was no one on site to immediately address my concerns. With a reputable company like U-haul, cleanliness should be top priority. Equipments should be cleaned and sanitized especially during these COVID days.

Elizabeth O. 
Clasificación:
5.0

Gentleman that was working was very friendly and helpful.

Antonia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
1.0

Unacceptable

Maryellen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hunter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy H. 
Clasificación:
5.0

Terrific customer service!

Amy B. 
Clasificación:
2.0

I picked this location because I thought they would be open and there would be someone there to help. Not true! There was a ring doorbell, and the location made it difficult to hear what the person on the other end was saying. The man was clearly put out by the interruption to his day, and could barely be bothered. The instructions were unclear and the van ended up costing me a lot more that I was expecting. This was not my first time renting from u-haul, but this was far from a pleasant experience.

Barbara C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice K. 
Clasificación:
3.0

El cliente no dejó un comentario.

perry G. 
Clasificación:
4.0

The owner went over and beyond to help us with our move and definitely recommend this storage unit to my next friend.

Jennifer S. | Reservación
Clasificación:
1.0

I did not receive all the items I was supposed to and I still got charged for them after disputing the charges. My card was put on hold for way less that what it was actually charged after being given an estimate. Will never rent a U-Haul again.

April M. 
Clasificación:
5.0

Nada

Daniel J. 
Clasificación:
1.0

Guy needed bifocals to see computer screen, was not knowledgeable at all as to what he was doing, & took an hour to simply pick up equipment that was reserved a month in advance & I used the express check in/out.

leigh Y. 
Clasificación:
5.0

We extremely pleased with how well maintained the truck was.

Ron T. 
Clasificación:
1.0

Rang the buzzer, no response. Tried calling, no response. Had to find another unit last minute. Very hard to find as well, was running around Cohoes trying to locate the office.

Lauren S. | Reservación
Clasificación:
5.0

The owner was nice and responsive ,came as soon as we called. Accommodating and informative.

Anegi J. | Reservación
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Boliang Y. 
Clasificación:
5.0

Nada

angelia C. 
Clasificación:
5.0

Awesome last minute service without reservation and very helpful and very courteous!

Lisa P. 
Clasificación:
5.0

I think the service was perfect..thank you

TINA M. 
No se han enviado comentarios para esta ubicación.

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