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Charleshart S.
Customer Reviews for T&S Steel Building
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was parked in an unlit area and the gas tank was not filled. The pickup location was changed by Uhaul. I should not be charged for an additional day due to Uhaul changing my pickup location and inconveniencing me. Now you are charging a fuel charge because the tank was not filled. I can send a photo of the dashboard showing the mileage and the state of the gas tank. Please address these issues. Thank you Barbara Jones
Barbara J.Great experience. Got most of what I needed moved.
George W.Loving owner. Community friendly. Goes above and beyond. Caring for customers. Most we efficient. Best Company in Michigan
MARY M.needs new wiper blades. When someone calls or comes in for a quote explain there is a $100.00 deposit! Most people don't stand there and read invoice after the fact.
JAMES S.Customer service both on the phone and at the pick up location was wonderful! Both people were kind courteous and willing to answer any of my questions.
Peggy M.Cusstomer should be reminded that the rate is for exct mileage. Habor freight, Walled Lake
Kathryn S.No one was there to help unhook despite me making sure it was a business with staff. Showed up well within business hours to a closed sign
Megan B.Nothing, everything was great.
Shawn S.The woman in there was rude and not very helpful the guy working was phenomenal
Robert T.I rented a auto transport the first trailer had no lights at all so they switched me to a different one and that one the lights would flicker while driving so I pulled over and found bad wires on the wire lead. I also do see why I had to pay for a 2 day rental just because I was dropping it off at a different location than I picked up from
Charles S.Nada
Laurie L.Accommodating, kind and professional.
Danette R.Everything was GREAT. I was in and out fast. No waiting
Mark R.Poor service as my reserved truck wasn't available. The online process isn't even valid.
Richard H.Shane was terrific. Very helpful and accommodating.
joel A.Excellent service.
joel A.This was an amazing experience! I had a last minute business venture pop up and needed a 26' uhaul right away. The owner took the time to find a truck when all were rented out from here to Indiana!!! The trip was a success and the experience was great! Thank you from my family to yours!
RYAN K.Need to check on lights before take off. Turn the head lights on but one side is not working
Tou H.Nothing great people running the business
ANDREA R.Staff was great! Whole experience was very simple. 5 stars :)
Michael H.We arrived Friday to drop off equipment and found out that they were closed for ling weekend until 06/11/22. Would have been nice to know!
Jens R.Nothing their great people to go to friendly and kind good place to go
ANDREA R.Very happy. Great customer service.
kelly B.The uhaul trailer was parked so close to large dumpster and other trailers making it hard to get out and drive out exit entry was blocked by large uhaul truck the trailers are very hard to lift
MICHELE R.small operation so no waiting in line.
Michael W.He is helping me with the return, as some U haul rep had me delivering the trailer to Muskegon, Mi and you were going to charge me $140.00 for a wrong location drop off, even though my receipt showed Standish, Mi This rental transaction has been a disaster from the start.
craig W.was not open when we drop the truck off
James L.Awesome manager, very helpful. Highly recommend.
Kenny B.Shane up there at the standish location was awesome i called about ten minutes before closing time and checked availability of a trailer and they had one.. He furthermore agreed to wait for me to get there and stayed open just so i could get that rental!! Really appreciative of that.!! Awesome customer service!! Would definitely recommend to anyone!
Adrian M.Quick and easy rental process; convenient after-hours drop-off.
BENJAMIN PATRICK W.Key retrieval is in north parking lot, repeated to us for a 1/2 hr to find out key was locked inside back of truck.
kimberly M.I was going to call to discuss the terrible inconvenience we experienced. Two days ago during our rental fiasco I sent multiple messages and heard nothing back. We completed the reservation online, did the online check in, set up for pick up using a mobile device. My husband gets to the pick up location and the wrong key to a much smaller truck was left. The dolly we had rented was in the smaller truck. We called and waited and waited, messaged and waited for 2 hours! Was on hold forever and finally someone called back. My husband just so happened to guess the code for one of the big size trucks we had reserved send was able to get the key and the person on the phone said "okay just take that one". We lost precious time and screwed up our day! U-haul you should do something to make this right!
Robert C.Very easy process! Shane and Tiana were super helpful. This is our second rental from T&S Steel and we will be back for any future needs!
BRITTANY RAEANN C.Nothing. It was a great .easy process.
Lora N.Fix left side blinker
PAUL EDWARD S.Everyone was really nice. Thank you
JANELL STORM M.It's fine the way it is
MARK DEWAYNE S.