Customer Reviews for TN Valley Packaging & Container
(U-Haul Neighborhood Dealer)

76 comentarios

9488 US Hwy 231   Arab, AL 35016

(256) 951-5019

Horario de oficina

  • Mon-Fri: 8 am–6 pm
  • Sáb.: 8 a. m. - 5 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(256) 951-5019

9488 US Hwy 231
Arab, AL 35016

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–6 pm
  • Sáb.: 8 a. m. - 5 p. m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The rental place was amazing and I would definitely recommend them. The equipment was clean but there are leaks along the ceiling and our stuff got soaked in the rain pouring in through the truck. I don't place any fault on TN Valley for this. The man we rented through informed us that they had just sent the truck off for repairs and was concerned that it came back with issues still. TN Valley is doing everything on their part to keep their equipment in good repair and clean. U-Haul didn't fix the leaks and the customer claims didn't help at all. I'm very disappointed in U-Haul itself. As for TN Valley, I'd go back any time but I'm not renting that specific 26 foot truck again. U-Haul can do better than that.

Kimberlie D 
Clasificación:
4.0

The assigned truck could be isolated and easier to find

Jennifer C 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER N 
Clasificación:
5.0

Great employees. Always very helpful. Excellent location.

Michael M 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIEL H 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G 
Clasificación:
5.0

The people were friendly and the customer service was excellent.

JEFFREY M 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK C 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE B 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C 
Clasificación:
5.0

I had an accident. The claims process is NOT working for me. Other than this, U-Haul is terrific.

PATRICK T 
Clasificación:
5.0

I highly recommend This location. We were in and out of there within thirty minutes. We rented a car holler. The guy was very knowledgeable of everything.

CYNTHIA D 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest R 
Clasificación:
5.0

I had a very high quality experience with TN Valley Packaging & Container. The 6 x 12 cargo trailer I rented was in great shape. Employees were knowledgable, friendly, and helpful. Business hours were great. A+ rating from me.

Thomas R 
Clasificación:
4.0

No improvements needed good team

Clyde B 
Clasificación:
5.0

El cliente no dejó un comentario.

DWIGHT L 
Clasificación:
5.0

They were great!!!!

HEATHER S 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRET J 
Clasificación:
5.0

Continue as normal.

ROBERT J 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH R 
Clasificación:
5.0

Y'all are great 👍

BILLY C 
Clasificación:
3.0

We rented a Tow Dolly and U-haul and my only complaints was when we got to the car to tow the car and put it on the Dolly, the straps that you put around the tire, we're all knotted up and almost imposs It is like a submitted review like they sent us a thing.Saying thank you for returning to you allible to get undone, it took us a long time just to get the. Straps undone to be able to load the car.

Michael B 
Clasificación:
5.0

Keep doing as you are well versed in all phases of the U-Haul business and do more to satisfy the customer as possible. I wish all businesses were as conscientious as you.

ROBERT J 
Clasificación:
1.0

Worst experience. Made a reservation 3 weeks out for a pickup of a 10 ft truck mile from our house and the night before our pickup location was changed to 20 miles away. Got to that location and it was closed. On the phone with Uhaul, and they blamed me for the location change. Finally got another truck and the only size available was a 26 ft truck when all we needed was a 10 ft. Put us 2 hours behind on our move schedule. I hope I never have to rent from Uhaul again.

Toby C 
Clasificación:
5.0

El cliente no dejó un comentario.

HADEN G 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T 
Clasificación:
5.0

Continue with keeping units clean, having knowledgeable, and very helpful staff personnel. This facility is in a convenient location and is in a somewhat open area for both picking up and dropping off units. These people have your interest in accommodating you with options and helpful tips to fit your needs.

Robert J 
Clasificación:
1.0

Ramp would not work. Had to call uhall… no help. Called wrecker for $200.00 to place the car on the dolly. The place I picked up the dolly had to take a small sledge hammer to move the ramp out.

Larry R 
Clasificación:
5.0

May want to reconsider using Arab Mini Storage for reservations if they aren't going to have someone's request prepared in time. Uhaul customer service did an amazing job rescheduling to get us a truck.

Arne K 
Clasificación:
5.0

El cliente no dejó un comentario.

charles w 
Clasificación:
5.0

An easy and simple process

Jamesw A 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
5.0

Not one thing! The sweet young lady that assisted us with our order at the desk got us on on the right track. Then the nice gentleman helped us get the trailer hooked up properly so we could be on our way. We were very grateful for the service. Thank you!! :)

Lee O 
Clasificación:
4.0

El cliente no dejó un comentario.

John t 
Clasificación:
5.0

Very friendly staff.

Ira J 
Clasificación:
5.0

Staff went above and beyond!!

Patti U 
Clasificación:
5.0

Everything was excellent! Just keep doing what you are doing:)

Samuel T 
Clasificación:
5.0

Great service! Great guy who helped me! Definitely use them again!

Becky H 
Clasificación:
4.0

El cliente no dejó un comentario.

Jing O 
Clasificación:
5.0

It was an overall good experience !

Louis W 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz F 
Clasificación:
5.0

Great service! They took good care of or needs.

Henry K 
Clasificación:
5.0

Great Service!

Henry K 
Clasificación:
4.0

El cliente no dejó un comentario.

John D 
Clasificación:
3.0

El cliente no dejó un comentario.

Kari W 
Clasificación:
5.0

El cliente no dejó un comentario.

William B 
Clasificación:
5.0

The manager was great. Even met me up at the store on a off day to ensure the checkout process

Joseph S 
Clasificación:
5.0

The guys were great to talk to and were very pleasant to work with.

David T 
Clasificación:
5.0

Try putting a little lubricant on the ratchet strips on the tow dolly

Jerry T 
Clasificación:
5.0

Awsome Team .

Annette P 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis H 
Clasificación:
5.0

Very helpful.

Annette P 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P 
Clasificación:
5.0

Everyone was friendly, helpful, and competent.

JUDITH B 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G 
Clasificación:
5.0

Very nice people and funny too best experience ever

Erica B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest R 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
5.0

The only thing I really don't like is that you are not able to back the car dolly. The dolly pulls nicely but would like this option.

Travis H 
Clasificación:
5.0

Nothing.

William S 
Clasificación:
3.0

Broke trailer

JAMES R 
Clasificación:
5.0

El cliente no dejó un comentario.

Somer F 
Clasificación:
5.0

Good customer service. Equipment was clean.

Matthew C 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G 
Clasificación:
5.0

Personel was knowledgeably and courteous

Divian M 
Clasificación:
5.0

El cliente no dejó un comentario.

John M 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest R 
Clasificación:
5.0

I've rented U-Haul vehicles before and never had any problems, ever. Always a great experience.

Randy P 
Clasificación:
5.0

Get your computer programs updated or at least where they can be used. Waited almost an hour when the truck was brought back, due to computer functions. Needed an appliance dolly. They found one at another dealer but they wasn't open, on Wednesday at 10 AM, this is rediculous. You have all these places with your trucks and expect people to go online to rent them???!!! No one around. I don't do business that way!!! The people where I rented the truck was great very nice location a lot of items to buy if needed. Only thing wrong with U- Haul is corporate. Best get your act together!!!

Herbert B 
Clasificación:
5.0

Allen was very helpful. Truck was clean and ready to go.

Ernest R 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike T 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry D 
No se han enviado comentarios para esta ubicación.

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