It was easy, did online pictures and verified drop off and left.
Karla C
Customer Reviews for TCB Towing & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is annoying. TCB was find, and I can only review THEM.. but not my ORIGINAL pick up location. El Dorado Springs Rods and Rides location is an absolute time wasting JOKE> they need reviewed. I will NEVER rent there again, even though I am likely to rent again very soon. I will definitely let friends, family and everyone know they are worthless to try to book through.
Thomas DVery friendly and helpful Nice
Larry DIt took us an hour to get checked in online; part of the reason may have been because there is no internet available. The vehicle was well-maintained; however, the inside of the truck was not clean.
Faith TVery professional and personable staff
Sol TVery friendly, professional folks there!
Sol TExcellent customer service!! I have no suggestions!
Cindy SAbsolutely nothing. Esay to find location, very clean, your app to return online is intuitive and the overall experience was fast and easy. Nothing to recommend.
Lory STruck was pretty dirty in the back for of dirt rock and some small pieces of trash.
Mark DN/A
Jerry CThe trailer needs to be checked and cleaned. One of the tires was on wrong. We had trouble with it surviving.
Jerry KWay over charged…doubled
REBECCA TAs easy as it could be. Quick pickup and fast drop off. Trailer worked fine. Thanks!
Debra HVery nice and helpful.
TAYLOR NApache Junction AZ is a Horrible place to rent a u-hail!!! Our drop off location in Missouri was great! They were SHOCKED by the treatment we got in Arizona!!
Dennie PExcellent service, quick, professional and helpful.
CHARLES TNever seen a person. Just left trailer in parking area.
Paul BCan't think of anything, they were awesome! Not the first time I've rented there, always great.
Deven HVery friendly and helpful folks.
JAMES LStaff made drop off of trailer easy.
JASON AThe trailer lights would not work even after changing the adapter out with our own adapter. Online I could not get a "pickup" for any time but 12:30. When I got TCB Towing they were on lunch from 12-1. We were needing the trailer for Operation Christmas Child and had to load it by 1 and be in Joplin (1 hour away) by 2. Obviously we did not make it on time. The online site needs to coincide with what the actual company with the trailers is doing.
RACHEAL FTow trucks making drop offs could potentially block customers from picking up their uhaul immediately, causing a 5-10 minute delay, due to the location of the trucks and their drop off point for tows.
Jonathon MWish the trailer had a jack on it. It was quite difficult to hook up and even worse to unhook.
SUZANNE FHelpfull, knowledgable, polite
Tisa GFast friendly
jeff cGreat customer service!!!!! Highly recommend TCB
CYNTHIA WFriendly staff
Jeremy EBack up cameras!
JOHN MThere was another 60.00 taken off my card after they took 130.00 off and I returned the equipment.. can someone please call me at 620-228-8497 Thank you
JUNE SOutstanding customer service
JAMES MWhen I called on Monday to reserve a truck for Saturday I was advised to reserve online or call back later because they were busy. I did make an online reservation for Saturday 10am pickup as the office was open from 9am to 1pm The office was closed when i arrived at 10am even though the posted hours stated they were open. I called the number on the door and got"yeah, we are closed today, your reservation was transferred to another location " Obviously I was not aware of that which is why I was calling this man. When I get to next location "I don't have any transferred reservations and I don't even have a 10' truck" This lady calls someone and then tells me my reservation was changed to 24 hour self pick-up and explains the process. I go back to 1st location and attempt to retrieve the key from the lockbox only to receive message "your reservation cannot be transferred to 24 hour pick-up " 8 minutes of holding and 2 phone calls to U-haul later, I finally got the key.
Nancy BOur experience with the rental, was excellent. Richard was so very helpful. At this time, I can think of nothing to improve our experience.
Dennis KEveryone at this location was super friendly. I was in and out in no time and the equipment was in good shape.
Ronald YA $20 rental became actual charges of $95.83. 2 gallons of gas was $7. This is the last time i will ever use this uhaul service. Thank you for your time
Dickie C