Customer Reviews for Swartz Tractor Sales and Service
(U-Haul Neighborhood Dealer)

85 reviews

12483 Hwy 59   Neosho, MO 64850
(Hwy 59 just south of hwy 60)

(417) 451-0043

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 451-0043

12483 Hwy 59
Neosho, MO 64850
(Hwy 59 just south of hwy 60)

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dager K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Caitlin P. 
Rating:
1.0

Customer did not leave a comment.

Leslie E. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE E. 
Rating:
5.0

Customer did not leave a comment.

LEONARD K. 
Rating:
5.0

Very personable and helpful

JOHN JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

RANDY K. 
Rating:
3.0

Customer did not leave a comment.

DALLAS B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
4.0

The online reservation process was flawed as once we went to pickup the truck all the paperwork had to be redone. The location had no idea on how to process the online reservation. She blamed it on monthly updates and changes from Uhaul with no instructions on how to implement the changes. It took an additional 1 hour out of our scheduled move.

Karla W. 
Rating:
5.0

First time that I have used uHaul. Can't think of anything that would make it easier than what I experienced. Swartz tractor was great to deal with

Eric W. 
Rating:
5.0

Customer did not leave a comment.

KERRY H. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
1.0

Lady ran my card more than once was charged more than told plus was told no deposit needed. Had to pay a deposit paid 50 on card 50 cash yet to get either back. Had to detail inside of truck it was full of cat hair. I am allergic to cats. Sneezing and swollen eyes. Made my move unbearable at the least. Wasn't only stressed from having to move. Stressed bc was charged more and suddenly charged a deposit. Yet to get a dime back. Called and was hung up on. Had lady at drop off note about my swollen eyes. Emailed them too yet to hear back from them. Feeling down right outraged.

Shelly P. 
Rating:
1.0

I rented a 6x12 trailer on Wednesday 5-23-20 and returned it on 5-24-20 the uhaul had a flat and I changed it with my own spare and called Swartz ahead of time to let them know what happened and she told me to return it and just take my spare off and no worries. Today 6-1-20 I wake up to a charge saying I rented the trailer for 5 days and an additional charge of 119.00 on top of the 39.99 I already paid, if there was an issue with the flat they should have called me before charging my card I paid for the extra insurance and didn't do me any good.

CHRIS H. 
Rating:
5.0

So easy to work with

DAVID P. 
Rating:
5.0

Was charged for 21 miles over allowed mileage but truck had a half tank more gas in it then when picked up. 21 miles= $8.40....half tank of fuel =$40.00. Not to fair to customer. Allowed mileage should reflect from pickup point to house being moved from to new house to drop off. N it pickup point to drop off point...customer doesn't live at either pickup or drop off point.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

The agent was rude & unprodessional. When I lovked the kwys in the truck I turned to the agent for help & she promised to resilve it. A day & 1/2 later, the agent didnt resolve the issue. The equiptment was damaged, dirty & defective. After renting ut I learned the windshield wipers did not work & the key would not uock the passenger door. When I returned the vehicle ti this agent, she was extremely disrespectful & abusive

Katharine R. 
Rating:
3.0

I was left to hook up my trailer to my pickup by myself, which was not a problem. I was surprised that the wiring harness from the trailer to my pickup's plug was not included. The facility had a harness which they sold to me. Of the several UHaul rentals that I have had in the past, I have never had a trailer that didn't include the harness.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
1.0

They put the wrong return date on my contract causing me to return the equipment a full day early. I wont use uhaul ever again

Seth B. 
Rating:
5.0

The trailer had NO trailer lights at all. Did not know that til we were on the road on our vacation and tried to use them. 13 hour drive with no tail lights or brake lights.

karen N. 
Rating:
5.0

Customer did not leave a comment.

Brooklyin I. 
Rating:
4.0

Customer did not leave a comment.

dan H. 
Rating:
5.0

Very nice experience

danny C. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
4.0

Customer did not leave a comment.

Heidi J. 
Rating:
4.0

Customer did not leave a comment.

Judy D. 
Rating:
3.0

Give employes more training

Lori M. 
Rating:
1.0

Don't cheat the customer out of more gas money and fees then it should be!! Also have employees that are not so rude

Felipe S. 
Rating:
4.0

Customer did not leave a comment.

ROY L. 
Rating:
5.0

This was a great customer experience do not change it

ROBERT M. 
Rating:
5.0

Everything good

Craig J. 
Rating:
5.0

Make sure the ice is removed from the wheel areas lol

Carol A. 
Rating:
5.0

Very efficient, caring staff. Made our move much easier.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

brenda E. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
1.0

The person who checked us in did not look at the truck with me. There was no dolly, I had to go back and get one. She was overall not friendly or helpful.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie Q. 
Rating:
4.0

Customer did not leave a comment.

jean D. 
Rating:
1.0

The location does not know how to do corporate rentals. I gave the original location "The building Store" 2 purchase order numbers to use in the res ervation of and rental process for 2 trucks. first, to get the equipment we reserved we had to go to ANOTHER location which was not nearly as convenient as the one next to our new store, then they tried to require a personal credit card to get the trucks. I now have received BILLS for the truck rentals!! The corporate P.O. numbers are 890853 and 890854. I am forwarding this incident to Dollar General Fleet Operations along with a recommendation to start using Ryder! WAY too much hassle! Rented 2 trucks in Joplin, MO in September with NO issues or complaints. Charlie Shaw Phone: 417-434-4736

CHARLY S. 
Rating:
5.0

They were very friendly very helpful. I got there just at closing time and they were a lot of help. I cannot see any thing that needs change

alan A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
5.0

Customer did not leave a comment.

Bryon R. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

RAY H. 
Rating:
3.0

Make check out times faster. Took half an hour to get processed when I was the only person.

Jonathan L. 
Rating:
4.0

I thought the price was a bit high for a 4x8 trailer but it was in good shape, tires were good. No issues. Thanks

Maryanne B. 
Rating:
5.0

Very friendly staff. Went above and beyond expectations.

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

heather D. 
Rating:
2.0

The gates were closed no one was anywhere near and I visibility drop box. The location was very hard to find for someone who doesn't know the area.

Kerry R. 
Rating:
4.0

Customer did not leave a comment.

DONNIE C. 
Rating:
4.0

Jara was so nice. Did everything she could to help me overcome multiple oops in my day!

Valencia W. 
Rating:
5.0

Customer did not leave a comment.

jamie W. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

DARRIN P. 
Rating:
5.0

Customer did not leave a comment.

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

CARMIN A. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
4.0

Customer did not leave a comment.

BRENDA J. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
3.0

When we were ready to turn the truck in, we called the manager to let him know we were getting ready to return it to the sight. He was not friendly and very grumpy. When ask where to leave the key, he said to leave it under the mat, which there was no mat. We left it under the seat hoping it would be ok.

EDDY A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

BEN P. 
Rating:
5.0

The Staff at this location went above and beyond any expectation a person could ever ask for. Very personable and helpful.

JON H. 
Rating:
5.0

Excellent service and a quailty truck

East Newton S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

The only thing I didn't like about this was being charged another day since the truck was dropped off Sunday and I was charged for Monday. I had originally reserved it for two days, Saturday and sunday. Had he told me that I was going to get chareged another day for Monday, I would have taken it to another dealer that was open on Sunday. Other wise it was a good experiencec.

GAROLD R. 
Rating:
5.0

Very nice people. Right next to,our storage unit. Nice clean place.

JO ANN L. 
No reviews have been submitted for this location.

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