Fortunately someone was there on Sunday. I tried several times to check in online but when I went to do the photos it locked up on me. I'm guessing my service was bad out there...? I was able to run my key in to the guy at the desk last minute before I was late.Jeremy B.
Customer Reviews for Swansons Service Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Even though the air conditioner didn't get cold, these people came through for us in a time of crisis. We had been in an accident right up from their place of business and they stayed open to help us get a truck rented to get home.Kimberly K.
I was concerned a little bit when I got in the vehicle and the check engine light was on. But I didn't have any problems.Ginger W.
Even though the trucks were dirty the lady was very nice and very patient with meCODY W.
Over-the-top no improvement necessaryCARL W.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.JOEL N.
Friendly and easy checkout.ALBERT M.
Fast check out. Nice people.BRETT H.
El cliente no dejó un comentario.Roger L.
El cliente no dejó un comentario.Virginia A.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Juvone S.
El cliente no dejó un comentario.DAWN M.
It was a good experience.MARCIA H.
El cliente no dejó un comentario.Zachariah T.
El cliente no dejó un comentario.Donald K.
Cell phone reception is not the greatest there. Took me along time to get thru the appHerman M.
El cliente no dejó un comentario.Rickey W.
El cliente no dejó un comentario.Jack F.
Conf email from Uhaul Gave incorrect pick up location, when I arrived, they let me know they did not have furniture pads that I orderedâ€¦ The truck was extremely loud sounded like it had an exhaust leak. I was not impressed at all.Amy M.
don't ask for a reviewBrian D.
El cliente no dejó un comentario.Paul E.
El cliente no dejó un comentario.SOLENA B.
We were not given any cost estimates for the local use truck. Spent three times rental rate. Did not show/explain any controls of truck!John F.
El cliente no dejó un comentario.TEENA N.
The app and website were extremely slow. It took 30 minutes to pick up the truck. When returning it, because of the app and website it took over an hour before I was actually able to do the return. I tried calling customer service, waiting 20 minutes on hold, only to be disconnected when being transferred to "someone who could help me". The truck itself was fine, the ease of picking it up and returning it....no so much.ELIZABETH K.
El cliente no dejó un comentario.Gordon H.
Just a better job outlining taxes and fees , I was charged an additional $67 , after I dropped the truck off and I still don't know whyZachariah T.
Very friendly and niceYVONNE O.
El cliente no dejó un comentario.alexandra K.
El cliente no dejó un comentario.Kody S.
El cliente no dejó un comentario.Ricky W.
El cliente no dejó un comentario.John G.
Very helpful above and beyond to make sure everything was done correctly.Steven M.
Live in the sticks. So it was awesomeJeremy D.
El cliente no dejó un comentario.Greg S.
El cliente no dejó un comentario.Susan W.
El cliente no dejó un comentario.JEFFERY G.
El cliente no dejó un comentario.Alma F.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Angela S.
None. Debbie swanson is wonderful. I would choose her now every time.. She is friendly and trys to make sure you are taking care of. I received good customer serviceRochelle L.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.Philip V.
El cliente no dejó un comentario.Bret H.
Dolly and moving pads were not in truck at pick up. I called UHAUL immediately and I was told that I could drive to the closest UHAUL location to retrieve that was an hour away. That was not going to work so I was assured that I would not be charged the $27.00 for the I reserved. I WAS CHARGED and I am waiting for a credit.Karen M.
El cliente no dejó un comentario.Regina R.
The uhaul was not cleaned out and bad customer service.Brent B.
El cliente no dejó un comentario.Harish V.
El cliente no dejó un comentario.Elizabeth B.
Cell service in the area is very spotty, and if that could be noted, it would be helpful. Thankfully, the manager stopped by when I was struggling with that. When I went to return the truck, I got stuck on the 'take a picture of the gas gauge' page. I tested the camera outside of the Uhaul app, and it worked perfectly, but within the app, I only got a black screen. Again, the manager bailed me out by submitting the needed information the next day. Thanks to her!ALAN W.
El cliente no dejó un comentario.Jacob H.
Swanson's took care of me and did very good service. However, the trailer was reserved for another U-haul location and when I arrived to pick it up they said they did not have it. They being: 30 West Auto Sales & Service Inc, but I will give them credit for calling Swanson's.Dirk M.
El cliente no dejó un comentario.George R.
Location fine, people that work in there are fine, communication from uhaul regarding balance due etc.subpar.Amber D.
El cliente no dejó un comentario.ralph S.
Clear mileage charges. And oh yes, I'm making some damn posters to ro make it clear that you people line up piles and piles of pages of disclaimers without mileage charge clarity.Amber D.
The website would not let me return the truck, so I'm glad that I accidentally set off the business' alarm and the clerk came in. She was extremely helpful and made the check in ever so much easier. She really helped save my UHaul moving experience.Hans B.
Hard to get through due to all the roads blocked by customer and personnel vehicles. There was no drop off box like the app said so I had to wait the entire perimeter only to end up giving my key to an attendant at the gas station.Ronald C.
El cliente no dejó un comentario.joseph K.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Milo F.
Not the prettiest location but great customer service.David S.
El cliente no dejó un comentario.Wyatt G.
The people who run this I haul were great . They both did me well with me not having a reservation up front . I would recommend them to anyoneRochelle L.
El cliente no dejó un comentario.Jennifer O.
El cliente no dejó un comentario.Jester G.
El cliente no dejó un comentario.Donald P.
El cliente no dejó un comentario.Darren I.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.Nick D.
1.) I rented online. 2.) I called the pick up location the day before to confirm, and was told that I did not have a truck available. 3.) I was given the regional dispatch number to call, was informed that they would find me a truck somewhere, and notify me by no later than 3 pm as to status. 4.) I received a text at 7 pm that a truck was indeed available. 5.) At this time I had made alternative arrangements, using pick up and friends. 6.) I ultimately did use the U Haul truck due to weather concerns, with my items being exposed in the pick up truck. 7.) Given the fact that the rental experience was indeed handled VERY poorly and communications were not made remotely close to when they were supposed to be I want some form of compensation on this rental. 8.) I can be reached at 260-466-2436 or email@example.com.James P.
I guess I just figured that they would have more than one sign out advertising. They don't have enough space but they like clutter which is why I wouldn't recognize this location as a Uhaul dealer but would see about some organization. That would really help I'm sure.Erika B.
Overcharged and then when asked why I was charged what I was charged went and charged me doubleJesse B.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Jodi S.
Very helpful and friendly owner.Shannon T.
Trailers and trucks everywhere no real direct place where to park the rental. Gas station is very dirty had to drive into the yard between customers parked cars waiting to be serviced at their garage. Again poor business choices. Weeds were grown around the trailers and trucks. Very disappointed all around with U-HaulEric M.
El cliente no dejó un comentario.Marlys W.
This location was easy to find and the personnel were helpful.Jo Ann M.
El cliente no dejó un comentario.Andy C.
Not a thing. Each interaction I have had with them this summer has been outstanding.Christopher C.
Very easy to work with and convenient.Jeffery K.
The owner pulled a gun on me....so.....not a pleasant experience.JEANNIE L.
El cliente no dejó un comentario.Kevin S.
Clarified time for pick-up twice. When I went to pick up, nobody was in the office. I had to call I hail corporate who helped me find an alternate location. Extra time and effort that I had not planned for not could barely afford. Extremely dissatisfied.rod W.
Swanson's are outstanding to work with. I showed them the appliance dolly I rented was given to me damaged and it in turn damaged my wood stairs. They apologized and immediately made sure the dolly would not be rented to someone else.CHRISTOPHER C.
El cliente no dejó un comentario.Teresa P.
I returned late on a Sunday evening and did not expect the owner to be on site. As I looked for the key drop after using the app to complete the return I saw him inside. He chatted with me and thanked me. Very nice touch.Christopher C.
Quick and easy drop off, thank you .Brian C.
El cliente no dejó un comentario.Luella H.
Great service, keep up the good work!Tommy E.
The uhaul server was down at this location. So it took almost an hour and a half to actually rent the uhaul. The staff was very friendly and kept apologizing for the delays.Taylor W.
El cliente no dejó un comentario.robert C.
El cliente no dejó un comentario.CHAD M.