Customer Reviews for Swags N Stuff
(U-Haul Neighborhood Dealer)

504 reviews

645 Main St   Stone Mountain, GA 30083

(770) 466-3338

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 466-3338

645 Main St
Stone Mountain, GA 30083

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Vilinda Poole 
Rating:
5.0

I arrived 45 minutes late due to an unforeseen circumstance. Our vehicle was waiting for us complete with our accessories. I will use them again.

Candace Venning Ushery 
Rating:
3.0

The online mileage rate and in office mileage rate differ. Make sure the rate is same ….either online at .79 or at store .99.

ann marie boyd 
Rating:
5.0

Customer did not leave a comment.

Lamar Dove 
Rating:
5.0

Customer did not leave a comment.

Symone Davis 
Rating:
5.0

Very polite. In & out within 10 mins. No hold-ups. Very professional

JOHN COPELAND 
Rating:
5.0

No suggestions. Thanks for the good service.

Gerald Hutchinson 
Rating:
5.0

Customer did not leave a comment.

Jazmin Wilson 
Rating:
5.0

Customer did not leave a comment.

Tara Pollard 
Rating:
4.0

Customer did not leave a comment.

Adolfo Degracia 
Rating:
5.0

Customer did not leave a comment.

Ernest Clark 
Rating:
5.0

Everything was great. The agent was very professional and friendly. Thanks for a great experience. Thanks

michelle collier 
Rating:
5.0

They were extremely friendly and helpful!!

Kenya Bundrage 
Rating:
3.0

I reserved my truck almost a week in advance and requested an online check-in so I could obtain it outside of the location’s operating hours. When I attempted to pick up the vehicle, however, I could not complete the online check-in process because there was an issue with my reservation. Consequently, I had to wait until the location opened to complete the check-in process, which was a huge inconvenience and put me drastically behind schedule. To make matters worse, when I arrived at the location, I was not only told that another customer had picked up my reserved vehicle overnight, but I was also informed that the location did not have another truck of the same size available (which explained why I was unable to complete the online check-in process). I was offered a larger truck for the same rate, which I accepted because I did not have time to make other arrangements. But given the nature of the items I needed to transport, the larger truck was also an inconvenience because of the logistics associated with it. So, although the gentleman helping me was very nice and accommodating, overall, I had a very poor experience.

Ebony Ervin 
Rating:
5.0

Customer did not leave a comment.

Cedric Lumpkin 
Rating:
1.0

Customer did not leave a comment.

ariel peters 
Rating:
5.0

Customer did not leave a comment.

Donald Williams 
Rating:
3.0

Customer did not leave a comment.

Shantell Williamson 
Rating:
5.0

Everyone was friendly and extremely accommodating. I received fast and helpful service. I will be back and highly recommend their location. Thanks for all your help.

Bernice Buchanan King 
Rating:
5.0

Customer did not leave a comment.

Andre Malone 
Rating:
5.0

Customer did not leave a comment.

Ebony Storey 
Rating:
5.0

Great customer service.

LARRY GRIFFIN 
Rating:
5.0

Great experience. Great service!

Sean Geason 
Rating:
5.0

Check to make sure the inside of the truck has been cleaned and verify that there are no maintenance issues needing to be addressed before renting 💯👍.

hana hargraves 
Rating:
4.0

No other comments.

Valerie Davis 
Rating:
5.0

Customer did not leave a comment.

kaisha reynolds 
Rating:
5.0

Customer did not leave a comment.

Valnisii Das Jackson 
Rating:
5.0

Customer did not leave a comment.

mia williams 
Rating:
5.0

Customer did not leave a comment.

Edward Pearce 
Rating:
5.0

Customer did not leave a comment.

MIQUAN CUNNINGHAM 
Rating:
5.0

Great service

Carlos Monroe 
Rating:
5.0

Customer did not leave a comment.

Lazinia Layton 
Rating:
3.0

Customer did not leave a comment.

RONALD CLARKE 
Rating:
3.0

Customer did not leave a comment.

Ashtin Harrow 
Rating:
5.0

Customer did not leave a comment.

Dwoyne White 
Rating:
4.0

Customer did not leave a comment.

Monique Johnson 
Rating:
5.0

Customer did not leave a comment.

kamaal khan 
Rating:
5.0

Love the owner was very nice and personable.

Carrie Cave 
Rating:
1.0

First of all the check engine light was on since I picked up the vehicle... then I request a dolly and a furniture pad and the guy has to nerve to not even let me know....... he took damn near an hour to "verify my reference " but he couldn't tell me there was no dolly for me so I can arrange to make other plans.... this is wild I want my money back for everything because bot I'm forced to rent another truck of something, on the 4th weekend at that.... do not do business with this place!!!! Somehow you will regret it...

Destine Mckelvie 
Rating:
5.0

Customer did not leave a comment.

Arthur Blake 
Rating:
1.0

The check in experience was horrible and took 45 minutes. We were told that the reservation didn’t exist and then that a registered driver was not on the account, even though they were. Customer support took a very long time to respond and when we tried to figure out if they even saw our request for help were rude. Once they finally did find out that the driver was approved, they skipped past the section where we check the pictures to make sure the truck was in good condition and at the fuel level that the was shown so we couldn’t approve them. The key to the lockbox with our key in it also was not working and we had to get the information for the universal key. After all that the truck itself was not running well. The brakes were malfunctioning and it was stopping and starting the entire drive. We did not feel comfortable taking it on the highway because it was driving that poorly. The truck should be checked before anyone else drives it.

ASHLEY MYERS 
Rating:
5.0

Professional staff, truck was in good condition and drove smoothly.

Betty Davis 
Rating:
5.0

Customer did not leave a comment.

Frantz Petit-Compere 
Rating:
5.0

Nothing. Everything went smoothly

KIMBERLY GRIFFIN 
Rating:
5.0

The owners of this business are extremely nice had great customer service, my experience with them was awesome will definitely rent from this location from now on.

Anjanette Ward 
Rating:
5.0

Customer did not leave a comment.

MARK MCGOWAN 
Rating:
5.0

Best customer service I’ve ever had at a Uhaul center

Robin Biro 
Rating:
5.0

this place is awesome and very customer friendly

ralph robinson 
Rating:
5.0

Great customer service

Ernest Grant 
Rating:
5.0

The staff members at this location were the best to work with. They were very friendly and helpful. I would most certainly revisit this location should I need another truck.

Troy David 
Rating:
4.0

Customer did not leave a comment.

Alexis Troupe 
Rating:
4.0

They were headed to wash truck but I needed it short term and accepted as it was

Wanda Pennyman 
Rating:
5.0

Customer did not leave a comment.

Helen Smith 
Rating:
5.0

Customer did not leave a comment.

James Britton 
Rating:
3.0

Customer did not leave a comment.

Britnee Wallace 
Rating:
4.0

Helpful staff

Brian Kuhnle 
Rating:
5.0

The customer service was great I enjoyed sitting there talking with the owner of the location he was very friendly all equipment if you're really good

ANTOWYN ZACKARY 
Rating:
5.0

Very nice family owned business! Great service!

MACK WIGGINS 
Rating:
5.0

Customer did not leave a comment.

sholom katz 
Rating:
5.0

Customer did not leave a comment.

Chanavia Benson 
Rating:
4.0

Customer did not leave a comment.

Robert Louissaint 
Rating:
5.0

Not a thing at this location the staff was super nice. Got me in and out. In a timely manner and was super friendly thanks again

Janet Irvin 
Rating:
5.0

Customer did not leave a comment.

ed whaley 
Rating:
5.0

Nothing, everything was prepared and ready to go.

Leslie Palmer 
Rating:
5.0

My go to place to rent a uhaul in the area! Fast, friendly, & affordable! Thanks so much!

Jazmond Jackson 
Rating:
1.0

Everything they over charge me alot

levonte scott 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lee 
Rating:
5.0

The app did not work properly when checking out the vehicle. The customer support transferred me back and forth 4 times before finally reaching the right agent to solve my problem.

SAMUEL YOUNG 
Rating:
3.0

Service was ok

Diedre-Ann Wood 
Rating:
5.0

Fast, efficient and friendly service!

JERLMICHEAL SYKES 
Rating:
5.0

Communication is good. Thomas has my trucks all the time, on-time!

Joseph Osler 
Rating:
5.0

The vehicle was pulling like the transmission going out. I didn't have a problem with the location,my problem was with Uhaul. After I scheduled my pickup, I arrived at the location. I was told upon my arrival that there was a code on my account (which was a mistake), but I had to call an 1800 uhaul number to get it removed. This issue caused me to be delayed. It's something that shouldn't have happened. This was my second time renting a uhaul, so I wasn't sure what was going on or why a "code" was placed on me. The problem was resolved eventually , I didn't have a balance or owed anything. The representative did apologize, but this still caused a problem. They need to have these issues resolved prior, not after I arrive for pickup.

Valarie Dickson 
Rating:
5.0

Customer did not leave a comment.

Brian Corsi 
Rating:
1.0

You have to check track before ready

idris ali 
Rating:
5.0

Customer did not leave a comment.

Andre Vaughn 
Rating:
5.0

Nothing needs improvement. The folks at Swags are exceptionally friendly and efficient, knowledgeable and helpful on the Uhaul services. They will be my go-to place for future rentals. They could use some additional equipment, trailers so they could expand the rental opportunities.

DONALD PAPENBROCK 
Rating:
2.0

Customer did not leave a comment.

JADA-BRIELLE KEELEY 
Rating:
3.0

Customer did not leave a comment.

cashara wages 
Rating:
5.0

Customer service was amazing. Owners answered all my questions, went above and beyond to ensure a safe and secure move for me from Atlanta to Orlando. 10/10 highly recommend.

Airess Rembert 
Rating:
5.0

Customer did not leave a comment.

Kimeylle Person 
Rating:
5.0

Thank you so much for the great experience and I will definitely use this location again when/if I need a i haul rental

Tyler Spratt 
Rating:
5.0

Satisfied

Amoy Chang 
Rating:
1.0

Customer did not leave a comment.

CYNTHIA KITCHENS 
Rating:
4.0

Customer did not leave a comment.

Yolanda Thompson 
Rating:
3.0

Customer did not leave a comment.

PHILLIP PRINCE 
Rating:
5.0

Customer did not leave a comment.

Lisha Johnson 
Rating:
5.0

Very professional and great location. I would use them again. I would recommend this location

Jennifer C Capers 
Rating:
5.0

Service Provider went out of his way to ensure that a stressed-out me was comfortable with the rental. I do sincerely wish to thank him for this time. He helped make a potentially difficult move on my part run extremely smoothly. I will undoubtedly be back! Thanks!

Hugh Matternes 
Rating:
2.0

The owner is rude.

Yolanda Thompson 
Rating:
5.0

Customer did not leave a comment.

MARTHA JACKSON 
Rating:
2.0

Full up truck and service truck replacement wipers needed bad and alignment is off bad needs attention NOW

Hakeem Bray 
Rating:
4.0

The attendees where knowledgeable and extremely pleasant to talk to.

Gwendolyn Wyatte 
Rating:
5.0

Customer did not leave a comment.

Cynthia Thornton 
Rating:
5.0

She was so helpful and nice.

Mark Wilson 
Rating:
5.0

A very friendly way to serve customers! Really appreciate how I was taking care of, and the vehicle was very clean.

Wesner Toussaint 
Rating:
5.0

Customer did not leave a comment.

sauzhunee davis 
Rating:
4.0

Mr. Thomas was so nice and friendly. He was very clear in his explanation of the rental and drop-off process, and I will definitely use his services again.

Karen Lomax 
Rating:
5.0

Customer did not leave a comment.

Michael Padmore 
Rating:
1.0

Customer did not leave a comment.

Michael Foley 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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