Customer Reviews for Sutro Self Storage
(U-Haul Neighborhood Dealer)

114 comentarios

25 Fortune Dr   Dayton, NV 89403

(775) 246-1668

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(775) 246-1668

25 Fortune Dr
Dayton, NV 89403

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
5.0

Customer service was very efficient!

Elizabeth F. 
Clasificación:
4.0

Staff was incredibly helpful, nice and willing to help

LESLIE R. 
Clasificación:
2.0

Very far from where I was located I had to drive an hour and a half to pick up the uhaul

Danielle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
3.0

Not allow you to schedule a truck that is unavailable. Then change your location way out of the way less than a day before pickup. We had to go with a smaller truck and detour over 60 miles to pick it up which added miles to my bill plus the extra gas and not compensation for the inconvenience

Matt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

R Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dru S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis F. 
Clasificación:
2.0

The distance was horrible trying to help the office manager.

Desoto D. 
Clasificación:
5.0

The owner is an amazing woman.

David M. 
Clasificación:
3.0

I returned the truck after everyone was gone.

chaz R. 
Clasificación:
5.0

Doris is awesome !

cory W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
3.0

Update your computers so your system doesn't mess up the customers information. I gave a cash deposit and because of your system I have to wait 48 hours for my card to receive the payment. You don't wait for payment, why should a customer wait for a refund.

Angelique B. 
Clasificación:
2.0

U-haul needs to pay attention to what the customer has rented. I get a phone call on Monday, from u-haul, saying I have to move the truck and trailer because that location didn't take trailers. This isn't a mistake the customer should fix. I was told to take it there, I did, now it is out of my hands. I ended up NOT moving the truck.

charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drucilla G. 
Clasificación:
5.0

Service was great and representative was very pleasant. I'd use this location again.

Carol L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy W. 
Clasificación:
5.0

Dorris is amazing and a lifesaver. I would add additional stars for her if I could. She assisted me at every step of the way and went out of her way to assist me.

Brandon P. 
Clasificación:
5.0

The lady working was so nice, she was so nice and was pleasant to talk with. We went to this location even though it was further from our house because we looked at reviews from the closer location saying DO NOT GO and I'm glad we didn't. Wonderful service!

Clasificación:
5.0

El cliente no dejó un comentario.

Frederick K. 
Clasificación:
5.0

Staff was helpful and very accommodating. Will be back next time I need to rent a truck!.

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
5.0

Great air conditioning in truck

Linda B. 
Clasificación:
5.0

Great lady who helped us.

Elizabeth W. 
Clasificación:
5.0

The people here are very friendly and knowledgeable. They take the time to carefully explain procedures and requirements and willing to help with any issues that may come up. The overall condition is clean and safe. I'm very satisfied and will use this location again. Thanks.

LOGAN B. 
Clasificación:
4.0

Make sure terrible are maintained and reservations are available where scheduled.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Have truck washed and cleaned.

patrick H. 
Clasificación:
5.0

Nothing Doris was wonderful!!!!

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jera S. 
Clasificación:
4.0

all went smooth except the pick up time on said 9 AM and a later text said 10AM.

Jerry L. 
Clasificación:
5.0

excellent fast and efficient

Cary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dallas M. 
Clasificación:
4.0

Good service And a very nice owner !

Myah Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Everyone associated with Sutro Self Storage have been wonderful to work with. Thank you to all the ladies who assisted my husband and I on our recent move!

Annette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

Amazing experience! I would recommend to others :) Thanks, Robin

Robin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barnie E. 
Clasificación:
5.0

Doris at Sutro Self Storage was very friendly and helped make our moving experience much easier.

Chris R. 
Clasificación:
5.0

The lady was the nicest person ever very good customer service and she was always a peach!:) I will always use this place in the future. Thank you for your help!!

TIMOTHY L. 
Clasificación:
4.0

Loved Doris.

KRIS H. 
Clasificación:
5.0

Outstanding support and very helpful

John W. 
Clasificación:
5.0

Your customer service was excellent. You were a very nice lady and very polite. Thankyou for the exceptional service will definitely do business with you again..

TIMOTHY L. 
Clasificación:
5.0

the clerk is the only person at this site and was very polite and courtesy. I would recommend her to any of my neighbors that have need of moving equipment.

TODD C. 
Clasificación:
5.0

Doris was great. We went to her again because of our previous experience with her - even though there was a closer location. Dave W.

DAVID W. 
Clasificación:
5.0

The lady at the front desk is super sweet and was very helpful. I loved her customer service she rocked it in my eyes i would recommend this place to anyone just because i was treated like a friend and another person

JARED R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
3.0

Tooo much dust/dirt in units

DIANE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

Could not ask for a better person to work with.

DOUGLAS B. 
Clasificación:
5.0

Doris was amazing!! So sweet and very helpful. I will work with her again.

MICHELLE H. 
Clasificación:
5.0

I was treated very nicely. The Woman there was very personable and friendly. She very pleasant.

PAMELA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Excellent service and very proficient --agent had everything ready--very smooth

John A. 
Clasificación:
5.0

Doris did an amazing job helping me with the truck return and the storage unit provided.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMA M. 
Clasificación:
5.0

I used the vehicle on a Friday and was charged the weekend rate I believe I was over charged for the use of this vehicle I may never rent from Uhaul again.

Greg C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jody B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

I should have worked with Doris at the Sutro location from the beginning of my moving experience. I think your 800-uhaul was a joke and it just made me more upset everytime I tried to call them. They not only lost my reservation which I made 6 wks in advance, they had me going to Sacramento and back to Nevada when all I wanted from the beginning was a local rental. Thank goodness for Doris. She took matters into her own hands and finally did the booking. My confirmation number from the U-Haul in Carson was never on her screen. I think the kid in Carson screwed up and was upset with me because I didn't want to rent from him. Did he loose a commission??? That is probably why my confirmation was never found. I will never do business with U-Haul again and believe me, my friends and family know what my feelings are with this matter. I will tell them to go see Doris at the Sutro location and not deal with the dummies anywhere else especially the 800 number.

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

Doris was very friendly and helpful and even came in early to accomodate us.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL G. 
Clasificación:
5.0

Excellent experience with the office person at this location. Very friendly, clean atmosphere. Would highly recommend this location to a friend.

JOANN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE V. 
Clasificación:
5.0

Great experience. Very friendly and professional staff.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI V. 
Clasificación:
5.0

Doris is wonderful! We would definitely recommend AND use the Dayton Sutro U-haul again and again.

David S. 
Clasificación:
5.0

Would recommend to all friends and family.

Pam E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

VERY NICE AND FRIENDLY OWNERS

MICHELE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKA T. 
Clasificación:
5.0

ABSOLUTELY NOTHING. I WAS MORE THAN SATISFIED WITH MY RENTAL. KEEP UP THE GOOD WORK. C.G. DAYTON, NV.

Clay G. 
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