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Greg G
Customer Reviews for Superstition Farm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Good service here...nice people, knowledgeable.
Greg HThe location didn't include the dolly that was requested, they wouldn't even answer the phone when we kept calling to get a refund for it and they closed early. The location also has the worst service which causes the app and website to not work. AND I'm pretty sure they over charged us for gas considering we drove to the storage around the corner from our house. So never again. I will be disputing charges.
Kevin GWe were charged for over 200+ miles that would have been impossible for us to drive during our move as we only drove a total of 300 and were charged for over 540miles. We will not be using uhaul or recommend them to anyone because they are theifs.
KESSA BEverything was good.
Kathleen AI think it would be helpful to go over what to do when the equipment is returned.
Carisa SQuiet and cozy location that was fast and easy to pick and drop off.
Timothy AEverything was awesome
CHRISTINE MVery dirty and dusty. It's Is on a Petting zoo farm. Also I believe I was overcharged.
Charles WThis location needs to answer phone. Windshields need to be cleaned regularly. Friendly employees. .
Richard JVery friendly and very helpful
Michael CJest let people know where you are.
WESLEY LProvide instructions on where to park a vehicle while using the rental truck.
RICHARD RBroke down with a flat in the middle of nowhere and hot
Craig MApp was difficult to use… slow loading.
Jason BI have rented from this location before and would do it again
Christine MVery kind and helpful staff
mireille dThank you for your kindness and willingness to help
Michael CBe nice to receive paper documentation
Richard JEasy access to vehicle once I found it and located the keys in the dark. Low lit area where cars are parked and no instruction on where to find keys. Other than that it was well kept and easy to find.
RYAN EI was charged $15 for move safe when I didn't select it when I made the reservation. I did in person pickup and the man who helped me added it without my knowledge which I feel is very wrong for him to have done.
Melanie MStaff were very nice and helpful
Michael CGreat place. Attendant was very nice and got some technical difficulties sorted quickly. Plus, they have a couple beautiful, friendly dogs. We will come back with any U-Haul needs.
Michael HMy issue is when I called the rental number. I was told that the second day fee was waived. Then this morning my bank account was debited.
Daniel BCustomer service was AWESOME!!! The manager was the coolest guy ever! Absolutely 10+!!!
Brandon ENo improvement needed. The guy that helped me was very friendly and effecient.
Dene WAmazing customer service
Randall BGreat service! The truck was ready to go and the process of pickup and drop off went seamless. I will be using this location again for my future Uhaul rental needs.
Sharon VExcellent location and fantastic customer service
Fabian S3rd time I have rented from this location. Friendly staff, equipment meets my needs. I highly recommend.
Aaron HAdditional personnel needed in this location since it has another business exist in this location. It will ensure less waiting on pick up time.
EMERLINA LIt was an older dusty U-Haul. $105 + $18 for gas to drive 48 miles a total of two hour usage is WAY overpriced! Would use a different mode of transport next time.
Susan MGreat service. Team was still on property after closing and still took the time to check me out and process my return. All were very helpful and friendly. Great team at this location.
MICHAEL LCheck your equipment and the trailer connection before finalizing payment if possible! The team at Superstition Farms is super helpful and kind. I was happy to work with them. :)
RUTH SUpon arrival at this location my sister and myself were welcomed by three individuals whose names I do not remember. But I do remember that there was a new employee getting "trained" by other staff members on how to receive guests information. Which is awesome I'm all for training (if it's done correctly) in this case it was not. The manager and the other "seasoned" employee would wonder off and handle other things while the new employee was trying to process us. In the mists of taking our info and getting charged 3100$ for a truck and a tow dolly the new hire messed up and didn't attach the tow dolly to the rental agreement. But we did get charged for it. So the "seasoned" employee finally came into the office to help correct the problem but only made matters worse. He proceeded to argue with me and my sister that I did not get charged for any of the equipment that I was using and he was very stern on that. And for me to prove my point I had to pull up my bank account as well as the receipt for the charge showing that I was indeed billed for the equipment. He then quickly realized he effed up and had to get "traffic" on the phone to help correct this issue. Yes I was refunded for the trailer. But I was also billed another 80$? To be able to use the trailer? Moral of the story. If your gonna have people in training. Do not straight up walk away and abandon them when they are still new and don't quite understand your procedures yet. This was a very disgusting experience and I quite frankly would not recommend u-haul to any one because of the service that me and my sister received. P.s. my sister has high social anxiety and for her to come into the office and get into a spitting match with one of your reps cause he didn't know what he was talking about is an OBSURD way to run a business.
Jason EOpen up the back of the truck with the customer to verify what is in or not inside.
Jeff GVery nice people that work there
Gregory VStaff was very friendly and helpful.
Mark ERoberto was very friendly, knowledgeable and helpful. I will be renting from them again in the future.
Aubrie RIts a old dusty smelly farm with no people to ask for information,
CORNELIS BCustomer service was really great. Really friendly.
Vance TI booked an appliance hand truck and it wasn't in the truck
Glen IGenial
LUGARD OGreat people Easy
Brian DSuperstition Farm is the best location. Extremely helpful, communication is the best, everyone is kind and professional. 100 percent recommend Superstition Farms. Thank you!
LISSETTE SCustomer service is great. Very friendly and helpful.
Joe C