El cliente no dejó un comentario.
Robert L
Customer Reviews for Superstition Farm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Customer service is great. Very friendly and helpful.
Joe CReading that I'd be charged for a dirty truck when I returned it. But had to sweep the van because of all the dirt. But I can't charge them. Shouldn't work that way!!
Eduardo FVery friendly and efficient!
Michael AEveryone I interacted with was very helpful, friendly & professional. They seemed so appreciative of my business & that means a lot. Will definitely go to this location if I need to rent again, & I would absolutely recommend to anyone I knew.
Christine CVery friendly and helpful. My U Haul from now on.
William BNothing! This location is the best we've encountered even beating out larger cities where we've used U-Haul like LV, NV!
PAT RThe App kept crashing during pick up and drop off
Jonathan ENothing, he was friendly and helpful
Rob SEverything about this reservation was wrong! I set up to get the truck at 7:30am, as a 24/7 reservation. When I got there, the app said there was no equipment assigned to me. I spent 22 minutes on hold on the phone for someone to pick up and try to rent me a much larger truck than what I wanted. I finally agreed just to get something and then they told me that truck wasn't available either until the place opened at 9am. They tried to call the manager of the location and, of course, they didn't answer. I had to uber home, then uber back at 9am. I had to call all of my furniture pick-ups and tell them that I was running two hours behind. One associate told me they would give me a $50 credit toward the rental, and then they tacked on an additional $50 in fees that do not show up on my bill. At this point, I have been charged $213.00 for what should be a $150 rental. After the $50 credit, it should be $100! They have sent me three bills that show $100.35 and yet they charged me $213! I will NEVER do business with uhaul again after this and I rent from them about 8-10 times per year.
Richard AI reserved at a location a lot closer to my home, the day before the rental I got a call that dispatch changed my pickup location and I had to go a half hour away. I was not happy at all. The location itself was fine, dspatch did a terrible job.
john rNice customer service
Michael VGreat people, very personable and eager to help you!
Benjamin rAppliance dolly broke before I could even use it.
PRESTON EEverything was great thank you very much for your service.
Christine MUpdate the location office.
Adrian WThe customer service here is phenomenal. Talk about hardworking people!! Great job Superstition Farm.
Kelly FIt would be better if they opened on time. Both Pick up and drop off were scheduled for 0900 local time, but the office was not open either time. Staff arrive about 15-20 minutes late but did execute the processing well.
Dean SVery convenient location close to the Eastmark community in Mesa, AZ.
Joseph MGreat folks and super helpful
Joseph BGreat staff, great trailer, will be renting here again
James GWindshield was a mess
Gerald JStaff was very helpful!
Kristi BIt wasnt ready when we got there, but the lady there was sweet . And there were so many animals there.. all rescues.. from donkeys, to goats, tortoises, peacocks . What a sweet surprise .. u haul is a great company, just wish one way wasnt so pricey . Thank you guys!!
Beatrice JThere was a really long wait. Lady there was so nice though and apologetic. Just that they were trying to run a farm and a uhaul that it made it awkward and hard.
Douglas TI found that the superstition farm location was very easy to access to retrieve a rental. Lack of parking lot lighting made the taking pictures partof getting a 24/7 rental a little difficult, but they have livestock, so the lack of lighting makes sense. Overall very nice location for getting a Uhaul truck for moving.
Timothy SIt was a farm with goats etc. we arrived at 4:20 pm and it was closed . We had requested Hunt Highway since our storage was a block away. . Then Pecos and Power …they said they were full .. Both had space as we drove by. In rush hour it took us 45 minutes to arrive at the new drop off . It's terrible that you use us to do your employees work .
jeff eConvenient drop off location
RANDY AVery dusty but convenient drop off location. No lighting for after dark drop off
RANDY AThe place was closed. I was ablel to leave'the'truck.
Melinda SGood service and affordable prices
Eloy GI explained to the worker the issue we had with the truck but I don't think they were to concerned.
robert cThe service here was outstanding. We were in and out in no time. The technician hooked up the trailer and ensured our safety every step of the way. Great job, Superstition Farms!
Kelly WThe previous user lied about their mileage and the location didn't verify, resulting in my being charged nearly double the mileage. After renting truck, and spending 10 min maneuvering around a driver that blocked me in, I drove for about 15 before realizing I hadn't taken a photo of odometer. According to Uhaul, in that 25 min I drove nearly 100 miles because of the false odometer reading upon check out. That's over 200 miles per hour. Impossible! Always take photos. Hopefully I get my money back.
MICHAEL SGreat customer service very friendly and accommodating. I highly recommend this location.
ANITA JVery shocked at the price difference between picking up in Alberta and taking to AZ, and returning home. More than doubled. Would not use U-Haul again. Was told it is because or supply and demand in areas. Not my problem, you move them then. Also, not being able to pickup where I reserved it. I reserved well in advance, trailer could have been moved to my requested location. Also, being told we had to drop it at a different location using our fuel. Offered an extra day, we didn't need it, wanted a day off the fees, that didn't happen. A way more than double fee is totally not fair. Will be buying my own trailer. Over $600 US for a week rental when I paid less than $300 Cdn for the first one is gouging!
Deanna WTwo movers were excellent!
Orlando BWill rent from again
CORRIE BOnline or mobile pickup was not great.
Lourdes EPeople were great!
Timothy OEverything was awesome especially the staff.
Jesse Hparking lot was dirt and very muddy after rain storm. service over the phone was very well done and was able to rent very easily.
Kevin BThe wonderful gal who helped us was friendly and personal!
Christina MI had to extend my rental and I was able to go online to the app and do everything from there and it was quick and easy.
Carrie EExcellent costumers ser
Moses NThe uhaul had mud on it, but didn’t bother me or give any trouble
Kenneth HA small location yet had a great mix of trucks and trailers available for use . I recommend using this location as the employees are awesome
William FVery nice lady working. She was very helpful in every way possible! Would highly recommend this location!
Christin BGreat, and very helpful!
jennifer w¡Gracias!
Nicholas Cthe staff was super nice and helpful
Richard KFriendly and helpful staff. Truck was clean and ran great! Helped me have faith in Uhaul again
Charles C