The agent at this location was not helpful with a concern of mine And very dismissive of my concern. I'm really disappointed that it took her 10 minutes to give me the customer service number only after I requested to speak to someone higher.Angela D.
Customer Reviews for Supermercado Las Palmas
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David V.
El cliente no dejó un comentario.Teresa L.
El cliente no dejó un comentario.Derek B.
I want to take the time to thank you I actually rented Au haul Van and it did not work out for me I came back the next day To get something bigger And I had no problem with exchanging my vehicles it was fast And a pleasant experience I will be back thank you so muchTanya C.
Price was 19.95 but after service was 58.00 big hike but I guess everyone has to make their money! Wasn't expecting to pay that and wasn't told about gas over the phone when I called and asked about all expenses expected.Tyler B.
The back of my rental had dried mud in it. Not a big deal swept it out. Otherwise clean and acceptable. The young man who helped with the rental was very professional and polite.WILLIAM B.
Inform the customer of all that needs to be done before pick so they ready.Candice W.
El cliente no dejó un comentario.JHON P.
Muy Excelente y Muy RÃ¡pido las Dependientes son muy AmablesWILFREDO S.
El cliente no dejó un comentario.JOSE D.
El cliente no dejó un comentario.Juanita L.
El cliente no dejó un comentario.Viviana C.
I have had a positive experience both times I have used this location. Friendly, professional and accurate. I would definitely recommend !Patricia A.
Uhaul did not have wiper fluid and when I was on the highway I had to keep pulling off and cleaning the window at gas stations. NOT good this time of year! Talked to uhaul and was supposed to receive a 25 dollar credit on Thursday. Today is Tuesday and still haven't gotten it.Mike G.
Todo estaba bien Gracias por los ServiciosWILFREDO S.
The truck was clean inside and out. The issue was the engine. Average gas mileage for the trip was 7 miles per gallon. While I understand it is a truck and it will not get great gas mileage the idea that it only was getting 7 miles per gallon is not acceptable and cost me allot of extra money for gas.Alan F.
Costumer service I call them because I left my car key and my cell phone in the truck the costumer service from UHUL tell the only way to open the truck I need to pay 275 wich is ridiculous i was cold outside now Im sickJORGE Z.
El cliente no dejó un comentario.Terry A.
Great service!JACOB D.
Everything went fine.EARIN L.
El cliente no dejó un comentario.ISRAEL V.
El cliente no dejó un comentario.JILL B.
Only issue was the truck seemed like it had transmission problems. Overall the experience was good.WILLIAM C.
El cliente no dejó un comentario.KAREN U.
El cliente no dejó un comentario.KEITH B.
El cliente no dejó un comentario.Kenneth P.
Customer service and knowledge, was exceptional, keep doing what you do !KENNETH M.
Everything was handled in a professional manner. Very happy with my experience at this location.PATRICIA L.
Better customer serviceJOSE L.
El cliente no dejó un comentario.WILLIE H.
El cliente no dejó un comentario.WILLIE H.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.MONTE M.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.David A.
Waited for over an hour to even get to me. Person in front of me had his CC charge 4 times. System was down. They didn't know how to hook up the trailer to my vehicle. I had to do it myself. Not good at all.gary D.
Hardly any gas in truck, had to wait 30 minutes for the guy to bring the key out back. It was a very disappointing experience. I'll never use that location againERIK T.
El cliente no dejó un comentario.CRAIG R.
Super friendly staff that was helpful and accommodated us to the best of their abilitiesMark M.
El cliente no dejó un comentario.Edward A.
El cliente no dejó un comentario.MARCO A.
Put cruse control back in the trucks, too much ware and tare on the legs.jeff B.
Rented the truck to me with no gas also didn't get the 2 utility dollys I requested to rent.Sara S.
El cliente no dejó un comentario.JEFFREY B.
El cliente no dejó un comentario.LATRELL P.
El cliente no dejó un comentario.SALVADOR R.
El cliente no dejó un comentario.JEFFREY D.
El cliente no dejó un comentario.Brieanna T.
El cliente no dejó un comentario.JODI A.
Was given wrong information of location, so went we got there they was closed .Melvin B.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.DIANNA J.
El cliente no dejó un comentario.DEBRA L.
My son in law dropped off the truck so I can't honestly answer these questions.Karen K.
El cliente no dejó un comentario.Frank P.
El cliente no dejó un comentario.Kenneth R.
I had to unhitch my trailer and put it away myself weaving through other vehicles. No one came from inside to help even though they said someone was coming. They charged me an extra days rental for being late, which I understand, because I was late. The part that is difficult to deal with was the fact that they charged me an additional eight dollars for additional insurance on a trailer that was no longer in my possession. When I tried to protest this additional fee they kept saying they don't understand and then threaten me with a $50 inconvenience fee! This location started calling me shortly after I picked up my trailer in Kansas City, twice! I had their address and didn't understand why I was getting these calls. It was like they were insisting I return it to them. It has always been my understanding that I could return at any U-Haul location. I told them at that time that I would be late I had an appointment on the other side of Chicago and would not be able to return the trailer on time. I returned the trailer at noon however on the email I got they showed me returning it at 2 PM. I have rented from U-Haul many times trucks, trailers and other various items. I have never been treated this way by any location coast to coast!Kenneth H.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Leo S.
El cliente no dejó un comentario.Patrick W.
El cliente no dejó un comentario.Darrin R.
El cliente no dejó un comentario.JASMIN J.
They didn't have the truck that I reserved and made me take a smaller truck. This resulted in not having enough time to move all of my furniture in the time allotted and I had to leave behind half of my things! Extreme unhappy with the service.STARR O.
No signage on street. Equipment located behind grocery store in parking lot. Key pickup is in corner of store. The young lady at that counter is very helpful throughout the process.Shaun M.
El cliente no dejó un comentario.Robert T.
Very not professional, was told they would email a receipt never got itLAUREN H.
El cliente no dejó un comentario.ISAAC M.
El cliente no dejó un comentario.Eva G.
El cliente no dejó un comentario.carol O.
El cliente no dejó un comentario.JUAN S.
The truck had over 100,000 miles and needed to be updated. Very rough ride. The people were very nice.Cathy M.
Service was outstanding. The truck was available immediately and was in good shape. The Uhaul rep walked me thru using the truck and I was on my way in minutes.PATRICIA S.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Kendra K.
Thank you so much for taking the time to get the trailer lights working!LINDEN G.
My experience with thus location was awesome. The attendant was very nice and explained everything about the rental. I will recommend this location to everyone.GEORGE O.
This is the best place to rent. I've gone to several others and this was the cleanest most well maintained U-Haul I've ever rented ever. I always expect some level of mediocrity but didn't get that here. They deserve an award.Jeremy B.
I had to use my own muscle to lift the trailer up off the ground to get it on the hitch coupling on the ball. There was no jack/crank to assist. So when I returned the trailer later that evening the only way I could unhitch was by having to clear out my entire trunk to get to my spare tire and use that jack to raise up the trailer (took me almost an hour). If I was an old or weak person there is no way I would have been able to do this... it could have caused serious injury to someone. I do not feel I should have to pay for the rental... it was an awful experience and I will not be returning to this location for my next uhaul needs.Ryan S.
Customer Service was Awesome. Everything matched up from Beginning to End. I would Highly Recommend Your Company over any one Else. ThanksLONNIE W.
El cliente no dejó un comentario.VINCENT M.
El cliente no dejó un comentario.KAREN C.
El cliente no dejó un comentario.Gianna T.
The trucks cab was clean. However. It reaked of body odor. Smelled very bad.MICHAEL L.
Customer service was great!!Gloria H.
Excellent Service.KELLY K.
El cliente no dejó un comentario.ZORAN U.
El cliente no dejó un comentario.JAMES A.
Cleaning the equipmentSamson G.
When a customer makes a reservation, and you say it's at a different location, but then you change your mind again & save the reservation at a different location- tell the customer. And don't just cover the mileage (& barely cover the gas) when it's not even the customers fault that they now have to drive over 50 miles total just to pick up their truck from a completely new location & waste so much more time- for a problem that was because of u-haul's problem. Don't make the customer call customer service & be on hold for 1.5 hour before they can finally get a hold of someone who can compensate the customer somehow (which should have initially been done)!JESSIE R.
Very professional he help me so much to looking one truck more close of my city thanks to help meGilberto L.
El cliente no dejó un comentario.MELISSA C.
El cliente no dejó un comentario.JUDITH G.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.ERIC S.
El cliente no dejó un comentario.JUVENAL L.
El cliente no dejó un comentario.Martin M.
El cliente no dejó un comentario.CHARLES H.