Customer Reviews for Superior Self Storage
(U-Haul Neighborhood Dealer)

775 reviews

888 Richardson Rd   East Dundee, IL 60118

(847) 844-6941

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 5/11/2024: Closed
  • 6/8/2024: Closed
  • 7/13/2024: Closed

Services at this Location:

Contact Us

(847) 844-6941

888 Richardson Rd
East Dundee, IL 60118

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 5/11/2024: Closed
  • 6/8/2024: Closed
  • 7/13/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing just call and make a reservation.

Yvonne Barber 
Rating:
5.0

nice

JESUS RUIZ 
Rating:
3.0

This is not necessarily against Superior Self Storage, but the on-line pickup and drop-off process is very long and cumbersome.

MICHAEL CHARLES 
Rating:
5.0

All went so smoothly! Office manager is a great guy. Never one problem. Great, clean, and convenient spot.

Mary Loizzi 
Rating:
5.0

Customer did not leave a comment.

Jactavius Riley 
Rating:
5.0

Customer did not leave a comment.

Miroslaw Szurek 
Rating:
5.0

Customer did not leave a comment.

sung cho 
Rating:
5.0

Very nice excellent customer service will always rent from them

Matthew Scott 
Rating:
5.0

This is the only place I rent trucks from after a bad experience elsewhere a few years ago. I rent trucks about once per year, sometimes more. The staff at this location are top notch! They are so pleasant and accommodating. I couldn't ask for better service!

Laura Hamm 
Rating:
5.0

Customer did not leave a comment.

YOLANDA SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

David Schiller 
Rating:
5.0

Parking was very limited, otherwise the gentleman at the counter was very nice & helpful. Also, the strong smell of cleaning was too much for my allergies/migraines.

Debora Kolb 
Rating:
5.0

The rental was flawless. I just needed the truck for three hours to move something. Price was very reasonable

Robert Fowler 
Rating:
5.0

Customer did not leave a comment.

JEFFREY OLSON 
Rating:
5.0

Customer did not leave a comment.

Jimmie Smith 
Rating:
5.0

Excellent customer service as always!

James Anderson 
Rating:
5.0

Customer did not leave a comment.

Carlos Cedeno 
Rating:
5.0

The agent was super professional and was extremely nice. Will definitely rent from here again

Ahmed Abbas 
Rating:
5.0

I would prefer to have at least 1/4 tank of gas to start out. I had 1/8 or less. But overall it was a great experience renting the truck at this location. I would definitely use them again.

Josh Washburn 
Rating:
5.0

Customer did not leave a comment.

Knut Gjermstad 
Rating:
5.0

Amiable service, but I could not figure out how to use the 24/7 app. It was not user-friendly.

Michael Black 
Rating:
5.0

Excellent service!

James Anderson 
Rating:
5.0

TRUCK U HAD IS IN NEED OF FRONT END ALLIGNMENT AND DRIIVER TOP BULB IS OUT ON FRONT HEADLIGHT

Scott Belanger 
Rating:
5.0

Not sure how to make it any easier....friendly staff, clean and well maintained equipment. Will definitely use again.

Raymond Dube 
Rating:
4.0

Customer did not leave a comment.

Michael Molenda 
Rating:
5.0

Everything was good!

JESUS MENDOZA 
Rating:
5.0

Nothing, service was excellent

gabriel Swarthout 
Rating:
1.0

Superior did not load the dollies, and the mobile pickup was a total clusterfuck - it took 45mind on the phone with customer service to get through the checking due to web site errors. After that disaster, I then had to drive 10miles out of the way to get the appliance dollie. The *entire reason* I rented a truck & the dollies were to move appliances! This screw up totally blew up the schedule that we coordinated at our business, and was incredibly frustrating / inconvenient. Fucking terrible experience.

David Merriman 
Rating:
5.0

James (the counter person) was friendly had me set up with a wonderful cargo van. Thanks James!

Gary Hoodenpyle 
Rating:
4.0

Customer did not leave a comment.

Rosalyn Lindsey 
Rating:
4.0

Customer did not leave a comment.

GEORGE BURBULES 
Rating:
5.0

The online booking was difficult to use for the return. Nothing on Superior Self Storage they rocked!

Sean Ryan 
Rating:
5.0

This is not the closest U-Haul location but the employees make the experience a pleasant one so I will continue to use this location and refer to friends and family. Thank you!

Christine Repa 
Rating:
5.0

Customer did not leave a comment.

Yoana Enriquez 
Rating:
4.0

Customer did not leave a comment.

Wilma Quarrie 
Rating:
5.0

Customer did not leave a comment.

Renee Lugo 
Rating:
5.0

Excellent service as always at Superior Self Storage!

James Anderson 
Rating:
5.0

Customer did not leave a comment.

JESUS RUIZ 
Rating:
4.0

I dropped off my trailer after hours, so I can't comment on the people or interior of this location. The lot was organized and the gentleman I spoke with on the phone to confirm receipt of my trailer was pleasant.

Steve Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Joshua Larson 
Rating:
3.0

Overall a good experience. Only thing that was concerning was the parking situation at Superior Self Storage. The employees working there obviously can not do much about the parking situation, but we rented a 26ft truck and on return to the location I discovered that someone who rented a 15ft truck, much smaller, parked in a spot between two 26ft trucks where I had to have someone guide me through a 15 point turn back and forth for 10min because of the lack of space. If I can make a recommendation it would be to make signs that designate which trucks should park where. Other than that truck was very clean, and drive completely fine. Also representatives working here are very kind, helpful, and patient.

Anis Abu-kawod 
Rating:
3.0

After hours drop off. I think it went ok, never heard a thing so it must have. Tight set up for a truck and trailer.

Jennifer Morgan 
Rating:
5.0

Customer did not leave a comment.

Arlene Larmon 
Rating:
5.0

Customer did not leave a comment.

JESUS RUIZ 
Rating:
3.0

There was nothing wrong with the location. However the UHaul app is garbage. I also had to sit out in Midwest February cold for an hour to return my vehicle.

Sam Michaels 
Rating:
5.0

Customer did not leave a comment.

antonio martinez 
Rating:
5.0

Customer did not leave a comment.

Terry Blades 
Rating:
5.0

Customer did not leave a comment.

Jesus Granados 
Rating:
5.0

Need a truck - great guys - easy in and out! Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Daniel Flores 
Rating:
5.0

The UHaul phone app made the experience painful as it wasn't working and failed numerous times. It took 40 minutes for us to get our truck due to the app. I tried calling customer service in the morning but couldn't connect as the wait time was 44 minutes. We spend another 20 minutes trying to return the truck through the app, but it failed us again. I read instructions on how this worked so it wasn't user error. I did call customer service the following Monday and shared my experience and they tried to call the actual location, but they didn't open until 10am. I called and left a voicemail as well and they returned my call and invoiced me properly. The UHaul app made my experience consider going somewhere else next time, but the facility and truck itself did the job just fine.

Donald Carney 
Rating:
2.0

Truck no good tiller and steering wheel problem

Omar Luna 
Rating:
1.0

Just keep vehicles serviceable and clean, that makes for a great experience on a rental, mines met all expectations. Thanks!

Freddie DeRamus 
Rating:
5.0

I thought the staff were friendly and everything went as well or better than expected. A good place to rent from. No issues that I would ask for improvement.

David Daubert 
Rating:
5.0

James was super helpful throughout the entire rental process. Easy pickup and drop off. Multi-time renter, highly recommended!

Kevin Coughlin 
Rating:
5.0

Customer did not leave a comment.

Anna Mendonca 
Rating:
5.0

Excellent service and will definitely use this location to rent from next time!

TAYLOR HAGG 
Rating:
5.0

Excellent customer service!! James was extremely helpful. Would recommend to others and plan to rent here in the future.

Eric Ludewig 
Rating:
3.0

Overall, the truck was ok, although not cleaned after the last customer. Clean the inside of the vehicles and pay attention to the details; trash stuck in pockets, stuff spilled on the floor of the truck bed, wipe down the steering wheel, door handles (inside and outside), dash with cleaning agent between customers, etc. The previous truck we rented from Uhaul was in much better condition. Overall, Uhaul is still the best to rent from. Thank you.

KASSANDRA BELGARDE 
Rating:
3.0

When I first made my reservation I was informed that no one would be at the site and they would be a link for me to click on to get the key to the truck I explained I was not real good at technical stuff but I was told it would be easy breezy however it was not when I forgot there I clicked on the link it had me answer questions take all kinds of pictures scanned the back of my drivers license which was hard to do with the position the scanner was in. Then it asked me for an alternate contact number I don’t know peoples numbers off the top of my head except for my mothers so I gave her name and number but I did not know you were tried to call her she has dementia and does not remember nor did she know why you were calling if I had known you were going to ask for an alternate number which you could’ve done when I made the reservation I would’ve put down a number of someone else. Since she didn’t answer the phone I had to give another phone number which I did but the whole procedure started all over I had to retake the pictures oh and by the way I had to walk across to find a truck to make sure it was the right track in the meantime I am standing out in extreme hot weather. I finally ended up chatting with the agent and I asked how long this was going to be as the weather was so hot it was unbearable and I have been standing out there for quite a while at the end of it all by the time I had to put the information in and wait for some approval it was 45 minutes I was soaking wet from the heat and my sweat I thought I was gonna pass out and after all that you included that 45 minute wait in with my rental time I thought that was extremely unfair I think questions for an alternate contact could very well have been asked when I talk to the agent that was making a reservation And since I have rented from you all before I didn’t understand this extreme wait after you already took my credit card information That you needed to talk to an alternate contact I was very dissatisfied this time with all of this and by the way I even said in my chat with the person they never chatted me back until I told him I was about to pass out from the extreme heat I was having to stand in

Karen Bach 
Rating:
5.0

Overall great service

Lizbeth Cantor 
Rating:
5.0

Returning it back to the same reversed spot was pretty hard idk what you could do about it but I think your lucky or I'm lucky I'm a careful driver

Tyler Willer 
Rating:
5.0

Great service and pricing

William Lucas 
Rating:
5.0

Overall great service!

Isaiah Galindo 
Rating:
5.0

Nothing. Fast and easy. Van was perfect size for helping my son move into his apartment.

Sharon Caddigan 
Rating:
5.0

Customer did not leave a comment.

Lori Martin 
Rating:
5.0

Great service. Quick in and out.

Nikesh Patel 
Rating:
3.0

Rearrange the parking so its easier to exit a parking space or turn trucks facing in around so people who dont drive 26 foot trucks every day can pull out easily.

George Ciesielski 
Rating:
5.0

the manager of the location where I rented the truck was very kind and respectful

eduardo reyes 
Rating:
5.0

Needs a parking lot for costumer that need to leave their own car, meantime the costumer is using the rental truck, for short distance.

Andres Montilla 
Rating:
5.0

Customer did not leave a comment.

Nelida Alanis 
Rating:
3.0

If you are really interested to know, call me at 4847863398 any weekday after 5PM

Vamshi Chintha 
Rating:
5.0

Customer did not leave a comment.

Michael ODonnell 
Rating:
5.0

The staff was very nice, calm and made my experience pleasant.

Derika Smith 
Rating:
5.0

Customer did not leave a comment.

Nancy Matias 
Rating:
3.0

Customer did not leave a comment.

Martin Lopez 
Rating:
5.0

Customer did not leave a comment.

Kenan Medzikovic 
Rating:
4.0

Renting via the app was flawless and made my rental hassle free. I would definitely do it again!!

Ontavus Thomas 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Amy Sierra 
Rating:
5.0

Very helpful with the pickup.

Douglas Gattuso 
Rating:
4.0

Customer did not leave a comment.

Angel Pacheco 
Rating:
5.0

It was a little tricky getting the truck out as it was stuck in the ice. Also there was water/slush surrounding the vehicle so got our shoes wet getting into the truck. But, we left our house keys in the truck and they were wonderful helping us get them back! Kudos and thank you

Jeannene Walker 
Rating:
5.0

Honestly it was a super easy process

Jacob Belle 
Rating:
2.0

I dropped it off early, on a Sunday and site was closed. There are no signs and because of that I would rate the site as poor because when you are driving a larger truck you need as much information to avoid an accident. Backing up a truck the size I was driving is not a good option. That leads to accidents. The electronic return was poorly designed and difficult to follow. The instructions can be better written including a step that states be prepared with a pen and paper to write notes so that you can use to mark the system when you are ready to check out. I have to make another move so I will explore other options, get quotes.

Luis Bueno 
Rating:
4.0

I didn't like doing everything without being able to go inside. My phone internet sucked and I lost 20 minutes in the lot trying to do it that way with no success.

Charles Azarela 
Rating:
5.0

Continue your Customer Service approach. This will continue to be your main objective. Remain Focus

David Townsend 
Rating:
5.0

No improvements needed. I've ALWAYS had GREAT customer service from James at Superior Self Storage in East Dundee. I would recommend people to go there for all of their storage and u-haul needs.

Yolanda Jordan 
Rating:
3.0

Customer did not leave a comment.

Matthew Maske 
Rating:
5.0

Customer did not leave a comment.

Nieta Shryock 
Rating:
5.0

Customer did not leave a comment.

Vincent Longeway 
Rating:
5.0

Customer did not leave a comment.

Nicholas Dumdie 
Rating:
5.0

Everything went well with reserving the truck , it was ready when I got there and James was great to with and understood my needs . I returned the truck the evening before the day it was due Just for less stress in morning . Drop box was nice and easy return . Thank you James and staff

Michael Strumberger 
Rating:
5.0

Many scratches and dents on vehicle..... made me very nervous to rent it due to the damage ..... oil pressure light was on the whole time ...... U-Haul should take this vehicle in for service and repair it before another person rents it.

Jim Whitaker 
Rating:
4.0

Don't give them a truck that leaks.

GREGORY BULWICKI 
Rating:
5.0

Customer did not leave a comment.

Rick Majewski 
Rating:
5.0

Customer did not leave a comment.

Clayton Young 
Rating:
4.0

Customer did not leave a comment.

Scott Seberg 
Rating:
5.0

Facility was clean and organized. I had a little trouble working through the e-sign up, but the gentleman behind the counter was very happy to help. I appreciate it!!

Gary Steele 
Rating:
3.0

I cannot say that they were bad but I had a 4pm pick up time and they were closed. I was told they were open until 5. When I called the support line they said they should be there it’s open until 5 but they had a new hours sign in the door and closed early. I wish I had the name of the woman that helped us over the phone she was amazing.

Ryan Hackbarth 
Rating:
5.0

Customer did not leave a comment.

Mark Parsons 
No reviews have been submitted for this location.

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