Customer Reviews for Superior Automotive & Tire
(U-Haul Neighborhood Dealer)

254 reviews

1311 Fort St   Buffalo, WY 82834

(307) 684-1222

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 684-1222

1311 Fort St
Buffalo, WY 82834

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have used this location to pick up and drop off U Haul trucks, supplies and equipment on numerous occasions. I enjoy the staff and have never had an issue. They are always willing to help out and make things go as smoothly as possible throughout the entire process.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Lori - CWSC C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS RAYMOND M. 
Rating:
3.0

Customer did not leave a comment.

Wesley H. 
Rating:
1.0

Because of demand, we had difficulty finding a truck, but this company found us one and we picked it up on a Wednesday afternoon, the idea that we would bring it back Friday afternoon by 4PM. The reservation was written wrong, for 3 days, but the owner said to have the truck back Friday afternoon and we would be charged for two days. We got the truck back at 3:45 pm on Friday, which was early, but the owner wrote the time as 4:30PM. He did not give us a written receipt, we found out later that we were charged for 3 days instead of 2. The truck was clean and we left more fuel than when we picked it up. We called them and they told us they would straighten it out. We never heard back. We will tell everyone we know that this happened. This is our home town and we did a local move. How can a local business treat their own like this??? Thanks.

Lial K. 
Rating:
5.0

Customer did not leave a comment.

WESLEY BRIAN H. 
Rating:
4.0

Customer did not leave a comment.

KRISTEN B. 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

TERRY E. 
Rating:
3.0

Customer did not leave a comment.

Wylee Garrett K. 
Rating:
5.0

Very friendly & helpful, it was an enjoyable transaction.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
4.0

When someone sets a pick up time and place uhaul not change it causing waste of gas do to you guys not even know what you had in stock. My original scheduled pick up location was Sheridan wy not. Which from was I was living was a 90 mile round trip when Sheridan was 30. Nothing to do with this location just business practices by uhaul

Jordn B. 
Rating:
4.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
5.0

Customer did not leave a comment.

ZAIDA Z. 
Rating:
1.0

You changed my location and the phone rep was so rude about it

Judy M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
3.0

Customer did not leave a comment.

TYLER R. 
Rating:
5.0

Customer did not leave a comment.

VICKI LYNN C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla D. 
Rating:
2.0

When I began loading, I realized the appliance dolly I rented was broken. The handle was missing washers that kept it from tightening when the strap was attached. This location did not seem concerned or offer any help. Also, I noted to the representatives that I was charged $20 for furniture blankets even though my on-line receipt said $10. They seemed unconcerned and not helpful at all.

Mark J. 
Rating:
5.0

They were super professional and helpful. Great people.

Jolie B. 
Rating:
5.0

Great service!

Jim D. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SCOTT E. 
Rating:
5.0

Great people!

JOE P. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Great drop off. Quick and easy.

Joe P. 
Rating:
5.0

I would like to provide a shout out for the team at Superior Automotive in Buffalo, WY. Over the past 4-5 years, I have rented from Superior Automotive many times and each time has been a positive experience. The team is very professional with stellar and prompt customer service. I strongly recommend this U-Haul service provider. God bless

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Desiree M. 
Rating:
2.0

Smelled of smoke. Generally less than clean

Deborah Ann C. 
Rating:
4.0

Customer did not leave a comment.

PAMELA SUE D. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO JR C. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ROY JR C. 
Rating:
4.0

Have the units that people reserve available at the location they reserved them. I was originally supposed to pick this unit up at the Uhaul store in Casper, WY. When I arrived they told me the unit wasn't going to be available for a few days as it was out for repair. There were several of the units I had reserved sitting on their lot but I still had to drive an hour and a half in a snow storm to pick the unit up in Sheridan. This was extremely frustrating and cost me 3-4 hours of wasted time as a result it is highly unlikely that I will ever rent from Uhaul in the future.

Jonathan S. 
Rating:
4.0

Drop off went ok, business never came out when I discontinued trailer, and never did anything after I told them about running light issue

Robert E. 
Rating:
5.0

I needed it early on a Saturday and the owner himself helped me out. He even helped me get hooked on in. Snow storm. I give superior an A++++ rating

Brad T. 
Rating:
4.0

Customer did not leave a comment.

richard R. 
Rating:
4.0

Customer did not leave a comment.

daniel M. 
Rating:
1.0

I was charged an unfair rate. I am very dissatisfied.

laura O. 
Rating:
3.0

Customer did not leave a comment.

DAINA K. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
2.0

The owner/manager was not nice and asked questions that was none of his business.

Kimberly B. 
Rating:
3.0

We had a reservation for a 26' truck out of Casper Wyoming through the U-Haul website. The truck was paid for at that time. Then I received a call that there was no 26' or 20' trucks available in Casper. We had to drive to Buffalo Wyoming to pick up a 20' truck. This was an extra 4 hour trip, there and back, that we did not have time for. In the future we will not be using U-Haul.

Mark S. 
Rating:
5.0

Equipment was not available at the location I selected. Had to travel 40 miles away to pick up auto hauler.

John J. 
Rating:
5.0

Great people, very helpful

STEPHEN F. 
Rating:
5.0

Very simple check in process and very friendly people.

Carlos B. 
Rating:
3.0

I had to travel 160 miles round trip to get a transport for our car and what I thought was the sized truck I requested. When I got to Buffalo, they only had the 26 ft. truck, rather than the 20 ft. that I wanted, meaning higher gas expense. After all was said and done, everything worked out okay and we got to Sierra Vista just fine. All the people that I dealt with tried to be as accommodating as possible! Thank you all! Tom Stanfield

tom S. 
Rating:
4.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
5.0

Everyone was friendly and helpful

Tom O. 
Rating:
3.0

Customer did not leave a comment.

Stephen E. 
Rating:
2.0

For starters, I reserve a 26' truck for Sherian, WY three and a half weeks prior and it was not available. UHaul would not even drive one to the location I needed. I had to drive 30 miles to Buffalo to get it. I was subsequently charged $13.38 for mileage (was not credited back to me), which is ridiculous!! The gentleman at Superior Automotive and tire was very friendly, but apparently was not familiar with the checkout process. My card was run multiple times and the process took more than an hour. I received no papework or contract for the truck. UHaul credited me $50, which seems like a feeble amount for the headache I endured.

Scott C. 
Rating:
3.0

This was not the final dropoff, This was during the vehicle failure.

Chad P. 
Rating:
1.0

The fast pickup internet was terrible. I was hour late. Do not recommend

Jeffery E. 
Rating:
4.0

Tires were very worn on the car dolly. One eventually failed, had to wait on the road service folks. Better inspection and maintenance would have kept this from occurring.

Timothy Edward B. 
Rating:
4.0

A better system for after hours drop off would be good. Dropped the trailer after hours on a Sunday and it was impossible to use the Uhaul system for after hour drop of trailers. I had to make another trip on Monday to be sure it was cleared.

Rodney B. 
Rating:
3.0

We were told that if we needed to return the truck from our 24 hour rental after store hours that all we needed to do was park the truck outside and put the keys in the drop box. This evening we found out we were charged for 2 days because we didn't do something online. I will be calling and asking for a refund for the extra day. We had it there by 9:30pm that same day. We were not told about the online return deal.

David R. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Bill Forrest J. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
5.0

Customer did not leave a comment.

ronda M. 
Rating:
5.0

very helpful

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Hanna K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Great service here!

Joelle L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Lorie D. 
Rating:
5.0

We coordinated the return on Thanksgiving. They were friendly and helpful.

StarrLee H. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Great people

J Stephen W. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
3.0

Clean the nasty body odor smelling seats, the truck had a shimmy to it as well. Also when a customer has to drive to an out of town location +60 miles to get the truck, do not ding them for mileage. The last truck rental I had the same issue, I was credited for the added mileage and inconvenience. Making me pay for miles over was just greedy.

Travis T. 
Rating:
3.0

make sure that the trash is cleaned out , you expect me to return it clean.

WG S. 
Rating:
5.0

Customer did not leave a comment.

Chad A. 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD A. 
Rating:
5.0

...this was genuinely a pleasant experience because of the owner and staff of this very friendly and helpful business!!! Thank you! Best, Warren :)

warren E. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Mr. Spade and his staff are the best. I would highly recommend his business for renting and for all of your needed repairs on your vehicles.

Robert M. 
Rating:
5.0

Nothing needed. Friendly people and efficient service.

Steve S. 
Rating:
3.0

The trailer was supposed to be available in Gillette and I needed to drive 145 miles to get the unit and return home.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Gus K. 
Rating:
4.0

Customer did not leave a comment.

Micheal J. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
4.0

Price $129 for two days a little rough

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

jan S. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
No reviews have been submitted for this location.

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