Comentarios de los clientes para Superior Auto of Negaunee

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Superior Auto of Negaunee

Clasificación general:

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Rachael P.
Clasificación:

El cliente no dejó un comentario.

Justin J.
Clasificación:

El cliente no dejó un comentario.

Randal R.
Clasificación:

It took over 45 minutes to get my trailer rental paperwork, I was doing it on my lunch break because I was going to work past the uhaul closing time. So I was late getting back to work When we started to load the trailer that evening I noticed one of the tires were coming apart. I live 3 miles from the facility so the tire was bad before I picked up The bad part of the tire must have been on the bottom when i picked it up. I tried to call the facility and of course they were closed. I called the national uhaul number and was on for 38 minutes before I spoke to a person to start roadside assistance. The roadside assistance took almost 3 hours

Scott W.
Clasificación:

Double billed.

Erle S.
Clasificación:

El cliente no dejó un comentario.

Jonathan M.
Clasificación:

From making my reservation to pick up and drop off, the process was easy and the employees were kind and helpful.

william S.
Clasificación:

El cliente no dejó un comentario.

Cleo L.
Clasificación:

Equipment clean & excellent condition. Personnel lied about trailer being prorated if equipment was returned early. Also told me when I made appointment they would take care of any wiring issues but day trailer was picked up I had to take trailer & vehicle to auto repair shop ($85) to have wiring done.

Cody R.
Clasificación:

Not happy at all for A 4 hour Rental I was charged almost $80, completely outrageous prices and the service was mediocre at best

TYLERSCOTT H.
Clasificación:

El cliente no dejó un comentario.

Jacob C.
Clasificación:

The cab was dirty. Typically when I have rented uhauls you're able to report any vehicle damage prior to leaving. I was given the key and said your all set. Didn't know which truck it was or anything.

Christopher H.
Clasificación:

El cliente no dejó un comentario.

Russ F.
Clasificación:

i ORIGINALLY HAD RESERVED A TRUCK FOR 9:00 AM AT WHISTLERS TOWING BUT WENT THERE AND NO ONE WAS THERE. THE TRUCK I RESERVED WAS THERE BUT NO PERSONNEL AND NO KEY. I CALLED UHAUL AND WAS REDIRECTED TO SUPERIOR WHICH WAS 7 MILES AWAY,.

David B.
Clasificación:

El cliente no dejó un comentario.

Gansen L.
Clasificación:

Perhaps give more notice before relocating the pickup location. I received notice the day before I was supposed to pick it up.

Edward M.
Clasificación:

El cliente no dejó un comentario.

Taylor F.
Clasificación:

I was quoted a local rental fee by employee error, despite the employee and myself both clear on my intentions to take the trailer one way to New Orleans. I was quoted 177$, and when I got to New Orleans was charged 355$. 355$ that was taken out of my account without my consent. It was not the agreed upon price. I still have my contract- unsigned. Not happy overall. The customer service rep in Marquette was friendly and professional, but I was not quoted the correct price and had to pay the fee regardless. When I called to have it fixed in order to be able to return the trailer- the gentleman that helped me remembered me and that I wanted a one way rental- he hung up immediately in order to help resolve my issue which I appreciate. I still ended up having to wait for almost two hours in the parking lot at the st Claude u-haul. It was a hassle and I would have never rented the equipment having known. I understand things happen, I also understand professional courtesy when there is employee error that effects a customer.

Brandon M.
Clasificación:

I ordered moving blankets and dolly.. my pre pick up said my truck was ready with my equipment in back. I got to my location and nothing was in truck.

Gary R.
Clasificación:

I reserved a truck well in advance of me need. I did move it up a day, but you changed my location even though Superior had numerous trucks. By the time I got things squared away I was off to a very late start with a crew waiting. Superior was great, but someone changed my pickup location which messed up my schedule. Thanks, Gary Rasmussen

eric S.
Clasificación:

El cliente no dejó un comentario.

Ross A.
Clasificación:

El cliente no dejó un comentario.

Sophia S.
Clasificación:

El cliente no dejó un comentario.

Jarroed P.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

Hard to park a trailer where they wanted it.

Mike G.
Clasificación:

El cliente no dejó un comentario.

laurie H.
Clasificación:

Answer your phones

Kurt H.
Clasificación:

Check in was quick and painless finished in 5 minutes or so

john G.
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Thank you for explaining everything and being so patient!

Raquel L.
Clasificación:

El cliente no dejó un comentario.

CHRIS D.
Clasificación:

El cliente no dejó un comentario.

Chuck G.
Clasificación:

Steve ROCKS! He takes GREAT care of his customers. Thanks, Steve!!

Miles L.
Clasificación:

The guy helped me hook up which was nice but he didn't show me how to use it when i had a car on it such as how to strap anything or use the safety chains.

Lisa H.
Clasificación:

El cliente no dejó un comentario.

Leo R.
Clasificación:

Twice in 3 months had issues with reservation and getting truck. Now charged me for gas. Ridiculous! Your company is not good. Will never use again or recommend.

Leo R.
Clasificación:

Reservation was cancelled at first requested location. Not by me, just cancelled. Fortunately for us this location had a 26 foot truck we could get. Dolly was old and useless. Overall, not happy at all with Uhaul and this experience. We should either get credited something off our bill or a discount or credit on our next reservation which will be in the next 3 to 4 months. Best regards, Leo Razmus

Lee B.
Clasificación:

El cliente no dejó un comentario.

patty B.
Clasificación:

I rented uhaul for a day but only needed for a few hrs returned the same day and want offered any sort of credit and I was charged a fuel charge and no explanation on that. I literally went less then 10 miles. Not impressed

scott C.
Clasificación:

Superior Auto is a great place to rent a truck or U-Haul trailer they are kind and caring people I recommend them to everyone. Thank you for making me and my families move really easy

No se han enviado comentarios para esta ubicación.

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