Customer Reviews for Super Storage
(U-Haul Neighborhood Dealer)

700 reviews

1700 FM389   Brenham, TX 77833

(979) 353-0710

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 7 am–10 am
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(979) 353-0710

1700 FM389
Brenham, TX 77833

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 7 am–10 am
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DON CHRISMER 
Rating:
5.0

Betty is awesome! We highly recommend her location.

Kevin Scanlon 
Rating:
5.0

Customer did not leave a comment.

Patricia Schmidt 
Rating:
5.0

Customer did not leave a comment.

Charles Hickman 
Rating:
3.0

I'm still trying to return it, the website sucks 🤬

Dennis Fontenot 
Rating:
2.0

I originally rented the truck for two days. However, I turned in the truck a day and 30 minutes before the deadline and was still charged the full two days. I have proof of the time I turned in the truck and will dispute the extra charges.

Leslie Eaton 
Rating:
4.0

Customer did not leave a comment.

Joshua Toole 
Rating:
5.0

Customer did not leave a comment.

Jose Sorto 
Rating:
1.0

Tires were all underinflated, truck broke down due to catalytic converter. Was told car would fine on trailer, strap buckle on trailer hooked bumper and now we have front bumper damaged. I called and filed a complaint havent heard back yet.

Joe Gravenmier 
Rating:
5.0

Very nice professional and polite

Tito Cummings 
Rating:
5.0

Customer did not leave a comment.

maria rincon 
Rating:
5.0

Customer did not leave a comment.

Ashley Mcgregor 
Rating:
5.0

We use this location on a regular basis.

vicki yeomans 
Rating:
5.0

Customer did not leave a comment.

thomas marburger 
Rating:
3.0

Customer did not leave a comment.

Carl Horn 
Rating:
5.0

Customer did not leave a comment.

jessie baldwin 
Rating:
5.0

The lady who processed my pickup was very kind and helpful. I hope she has a Merry Christmas!!!

RAYMOND PYEATT 
Rating:
5.0

Customer did not leave a comment.

David Cunningham 
Rating:
5.0

Customer did not leave a comment.

Rosa Newsome 
Rating:
1.0

Extremely rude lady up front. Didn’t let it ruin my good day but please feel free to call me so I can elaborate if need be but I’m sure y’all have heard it before about her 832 928 6775

JACOB MONTGOMERY 
Rating:
5.0

Trailer should have a ramp.

thomas marburger 
Rating:
5.0

Customer did not leave a comment.

gerald carter 
Rating:
3.0

Customer did not leave a comment.

Steven Dunvant 
Rating:
1.0

BACK YOUR WEBSITE OR ACCOMODATE THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John Jones 
Rating:
5.0

Equip trailers with jackstands

kent fowler 
Rating:
2.0

the back was not even swept out. No blankets available at this location. The truck rode like a sherman tank. It bounced, shuttered, and vibrated like it needed a tune-up and suspension work.

Hilton Meigs 
Rating:
2.0

Turn-in location was a mailbox at a business adjacent to the truck drop-off area. Very confusing turn-in directions.

John Connolly 
Rating:
5.0

I could not see one thing that needed improvement., Both Betty and Allen were so very nice and friendly. We had the best experience. Hometown business and people who live in the area is what I look for.. Definitely a 5 star business.

nancy carol Kent 
Rating:
4.0

Customer did not leave a comment.

jerry sisson 
Rating:
5.0

Customer did not leave a comment.

Mike Mallette 
Rating:
5.0

We dropped off in the middle of the night so can’t really say much.

Tiffany McCord 
Rating:
5.0

Customer did not leave a comment.

Yvonne Garza 
Rating:
4.0

Customer did not leave a comment.

Carol Kmiec 
Rating:
5.0

Pickup and drop off went great. Truck was clean and ready to go.

Michael Ford 
Rating:
5.0

The online rental was very easy and the pick up and return went great as well! Thank y'all so very much!!!

Art Senteno 
Rating:
4.0

Customer did not leave a comment.

Hal Hearon 
Rating:
4.0

A bit confusing and not sure where I would have parked the vehicle if the grass lot was full. Key box signage was faded and needs to be replaced.

Patti Koch 
Rating:
4.0

Grumpy service

Tim Glasco 
Rating:
4.0

Customer did not leave a comment.

Barbara Holton 
Rating:
5.0

Customer did not leave a comment.

Francis Bogert 
Rating:
5.0

Everything went smoothly. Lady helping us was very professional and nice. Thank you.

Edith Richey 
Rating:
5.0

Customer did not leave a comment.

Frances Solina 
Rating:
4.0

Customer did not leave a comment.

Steve Malek 
Rating:
4.0

Customer did not leave a comment.

Joel Knox 
Rating:
3.0

The key drop location wasn't well indicated. It may help to have some sort of a sign indicating U-Haul key drop.

Susan Mann 
Rating:
5.0

We had an after hours drop off. No contact with the facility.

ROBERT HODGES 
Rating:
5.0

The location and people there were friendly and helpful. Everything went perfect with Uhaul getting the equipment I needed to a convenient location for my use. The ONLY thing I can complain about is there being no military discoun, however, that has nothing to do with people working this particular location. I loved them.

Lynwood E Summerlin Jr 
Rating:
5.0

Customer did not leave a comment.

Danelle Knox 
Rating:
3.0

whoever does the scheduling for u haul needs to learn how to actually be a scheduler. This is not the first time I have been inconvenienced by u haul.....

Stanley Richardson 
Rating:
3.0

Customer did not leave a comment.

Joann Porter 
Rating:
5.0

Customer did not leave a comment.

Fernando Moreno 
Rating:
5.0

Customer did not leave a comment.

Gary Guthmann 
Rating:
5.0

Personnel were professional and explained procedures in detail. Answered all questions.

carl horn 
Rating:
5.0

None

brad lawhun 
Rating:
3.0

Office hours were not followed. None of the numbers reached a person to talk with about dropping the trailer off. Could have been an "off" day but we waited almost an hour for someone to return from lunch and check the trailer in.

Laura Hutler 
Rating:
3.0

Customer did not leave a comment.

Doyce Ewing 
Rating:
5.0

Customer did not leave a comment.

Breauna Sells 
Rating:
4.0

Customer did not leave a comment.

james rebello 
Rating:
5.0

Customer did not leave a comment.

Kevin McCann 
Rating:
5.0

Everything was easy

Ted Duke 
Rating:
5.0

Customer did not leave a comment.

Patrik Mattle 
Rating:
5.0

Customer did not leave a comment.

brian gentile 
Rating:
5.0

Customer did not leave a comment.

henri delclaux 
Rating:
5.0

Betty was great. We will definitely be using this location again.

evi mcguigan 
Rating:
5.0

Customer did not leave a comment.

todd heidemann 
Rating:
5.0

Customer did not leave a comment.

Justin Tomachefsky 
Rating:
4.0

Customer did not leave a comment.

Jeff Schultea 
Rating:
5.0

Customer did not leave a comment.

llyod barker 
Rating:
5.0

Customer did not leave a comment.

Roger Torres 
Rating:
4.0

Customer did not leave a comment.

richard lee 
Rating:
2.0

Improve your paper work processes

George Kenney 
Rating:
2.0

The elderly woman working the desk was incredibly unfriendly and unhelpful. She didn’t explain anything about coverage or procedures. When I returned the truck after use, I went in and she was being equally rude and unhelpful to the other customer she was waiting on, so it wasn’t just her interaction with me. The other guest was asking questions to complete the booking and the employee was acting as if the questions were an inconvenience to her. The truck was in great working order. It was very new and in great condition. I was pleased with the truck, but the employee that was working that day left a LOT to be desired.

charlsea kirkman 
Rating:
4.0

Just left locked truck and dropped key in box

Carol Kmiec 
Rating:
1.0

Woman who worked there seemed like she hated her job and was very hostile towards me and my husband it could’ve been because of our skin color or that she wasn’t in the mood but the next customer she had she was all smiles and laughs just very interesting because it’s 2023 nobody should be being racist or weird to anyone because of their skin color…

la'dohnwynn thompson 
Rating:
4.0

No visible instructions at site on what to do when place is closed. I just dropped off keys in box hoping that was what was needed - a simple page showing what to do would help most people

Francis Bogert 
Rating:
5.0

Store hours said they would be open Sunday 7am to 10am. I arrived at 7:15 and no personnel at location. Need to change hours and fix phone to leave messages.

Kelly Darr 
Rating:
5.0

It was Great from Start to Finish !! The lady there was most Kind!! We’ve been here before and we will NOT Hesitate to come back again!!

john lyph 
Rating:
5.0

Easy drop off

Don Stokey 
Rating:
5.0

Everything was good.

Seth Wells 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
5.0

Customer did not leave a comment.

Bill Rankin 
Rating:
2.0

Customer did not leave a comment.

Shaina Carthon 
Rating:
5.0

Uhaul called me Thursday before my rental letting me know they had no 26' trucks in the area that I could rent. I made this reservation a long time ago. They said the closest rental was roughly 90 miles away in Brenham, TX. I drove there then back in the uhaul truck at my expense and when I passed the uhaul facility closest to my storage unit there were THREE 26' trucks in the parking lot. I'm sure you had a reason but it sure looked like they were just sitting there and I could have used one instead of driving 180 miles round trip for one.

Jake Bauer 
Rating:
2.0

I had to drive 55 miles to this location. UHaul called day before to tell me.

ANTHONY HOSTETLER 
Rating:
5.0

Customer did not leave a comment.

Mary Lou Stevens 
Rating:
5.0

Customer did not leave a comment.

Kody Shipkey 
Rating:
5.0

The lady who is there to assist is awesome. She knows her stuff and is very kind and helpful.

Angela Sutton 
Rating:
5.0

Customer did not leave a comment.

Jerry Williams 
Rating:
4.0

Customer did not leave a comment.

Tanya Dorsey 
Rating:
5.0

Professional and courteous staff

roger BARNES 
Rating:
3.0

It was a late night drop off with the app, the location is very convenient, easy to use and locate.

Edward Knight 
Rating:
5.0

Customer did not leave a comment.

theresa rodriguez 
Rating:
1.0

The worst location to rent a Uhual, office were close and had to wait almost 1h! Guy there was the worst guy I met in a uhual facility! I do not recommend this location!

Alex Heredia 
Rating:
2.0

Customer did not leave a comment.

william moore 
Rating:
5.0

Customer did not leave a comment.

lawrence stewart 
Rating:
5.0

Loved this location and the very nice lady who helped us!

Kyla Cole 
Rating:
5.0

Customer did not leave a comment.

James Birdwell 
Rating:
3.0

Truck has not been thoroughly cleaned of pet hair and spilled food from previous renter.

brennan stratton 
Rating:
5.0

Everything is perfect and ready to go

Jay Oxford 
Rating:
5.0

Nothing, Ms. Betty did a great job!

zena fisher 
No reviews have been submitted for this location.

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