Customer Reviews for Super Storage
(Distribuidor de U-Haul del vecindario)

489 comentarios

1700 FM389   Brenham, TX 77833

(979) 353-0710

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 7 a. m. - 10 a. m.

Servicios en esta ubicación:

Contáctanos

(979) 353-0710

1700 FM389
Brenham, TX 77833

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 7 a. m. - 10 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

I was very pleased with the service and the equipment that I rented at Super Storage. The paperwork was filled out and completed very quickly and the truck was clean, fueled up, and ready to go. We were on the road and headed to our destination 20 minutes after we had arrived at Super Storage. They did a great job!

gerald O. 
Clasificación:
5.0

A really good experience! The trailer was in perfect condition, excellent tires, lights and coupler . Pulled well and was never any concern.

Dennis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catina M. 
Clasificación:
1.0

Have a system that a Brenham location can pick up UHauls in college Station. My son had to return his Uhaul an hour away from destination. Not fair and the people on the phone were rude and unhelpful

David T. 
Clasificación:
1.0

It was an hour away from my location and they didn't even give me a drop off for a long time. They should clear out the lots when they are expecting a big influx for college and all that.

Isaac C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose O. 
Clasificación:
1.0

It wasn't really about the pick up or drop off. It was mainly about customer service. I rented the uhaul with drop off in college station but when we went to drop off we were told the lots were full and had to drive an hour out of the way to drop off. I spent about 3 hours on the phone trying to figure out a better option. Once I was just disconnected after waiting an hour then the next time my call was finally answered by scheduling we talked and tried to come up with somewhere but the lady became mad and hung up in my ear. Horrible customer service and bad business. I will do my best to avoid ever using uhaul again.

Summer M. 
Clasificación:
1.0

Absolutely horrible, disaster… ruined our day. Last minute uhaul changed our drop off location. That is a total trust buster. No call… no choice… just a text. To a location over 1 hour totally out of our way. Really really upsetting. Added a good 2 hr total round trip to and from drop off. We made a reservation weeks in advance. This could not have been a surprise to uhaul… so why surprise your customers? You obviously don't give 2 shits about customer experience

NOAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
2.0

Don't threaten your customer with fees that the contract does not allow you to impose.

Paul K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joesph M. 
Clasificación:
5.0

I've used this location several times and have always had a good experience.

REX B. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

The ratchets were hard to operate especially the one for the right front of the car. This strap has wear and needs to be replaced. Left front marker lamp needs repair....

James J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rudney D. 
Clasificación:
3.0

Online check-in through uhaul was completely inefficient.

Connor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBEN MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nola S. 
Clasificación:
3.0

The location was closed with a sign that said to call this phone number. When we called the number, nobody answered.

Robert P. 
Clasificación:
3.0

Never done 24/7 pick up before was very difficult since the phone was not relaying the information/data back to the center. Calling the center was almost useless since they put you on hold for a very long time. It was difficult talking to the Uhaul agent at the business too. You couldn't get close to the door she was a Covit19 patriot all the way.

Frederick A. 
Clasificación:
1.0

When I called in I was quoted a price of $39.95 per day. They told me to call another number after making the reservation since it was a one way rental. They never quoted me a different price. When i showed up to pick up the vehicle I was told it was $277.20. What was I to do since 2 relatives took off work to help me. I feel like I was majorly tricked. I was not and am still upset!

DUANE M. 
Clasificación:
5.0

Easy pickup and very friendly staff!

SAMANTHA B. 
Clasificación:
5.0

Great service and a fantastic lady that ran the place!!!

anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOLLY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILLY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph B. 
Clasificación:
4.0

Everything was easy for the drop off, except a big sign for the key drop box/office would make it a bit easier to identify (it was dark and very rainy when I dropped off the key).

Matthew W. 
Clasificación:
5.0

Extremely pleasant experience, very professional and polite! Highly recommended

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie G. 
Clasificación:
1.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ricky O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

matson T. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica H. 
Clasificación:
5.0

I had reserved blankets and a dolly and none were available for me. I had to purchase blankets from a local Home Depot. I would like to praise Betty, the agent I worked with to rent the trailer. She went out of her way to help me and was very patient and professional!

Cheryl T. 
Clasificación:
4.0

El cliente no dejó un comentario.

montreious B. 
Clasificación:
3.0

It was a very confusing turn in process

SHARON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jill I. 
Clasificación:
4.0

El cliente no dejó un comentario.

AJ S. 
Clasificación:
5.0

Very easy to find.

Joy Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen J. 
Clasificación:
4.0

Did not get moving blankets I requested

ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney S. 
Clasificación:
5.0

Great customer service from Betty. Very quick, clear and easy process.

marie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora T. 
Clasificación:
3.0

Little confusing- saw where to park- but finding the buy was a little hard

Leslie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allyson J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG G. 
Clasificación:
4.0

El cliente no dejó un comentario.

john S. 
Clasificación:
3.0

Equipment had dirt on the floor, they forgot my moving blankets

Mark H. 
Clasificación:
2.0

First of all, the covid precaution caused the lady renting us the truck to not be able to hear me appropriately over the phone (since it HAD to be over the phone) she messed my email up and I never got an email confirmation till I called costumer service later. Second, they gave me a truck with a broken (Very slow) gas gauge. They gave me the truck a little over a quarter tank. When I filled up the gas gauge would not go up. I wasn't aware of how much gas I was putting in. I ended up putting in 49 gallons of gas when I only used maybe 9 Totally gallons during my trip based on millage driven and considering the truck I was driving gets 10mpg. As I filled my gas tank up I remained a little above a quarter (mind you I put 96.84$ worth of gas in the tank). As I drove to the Truck drop of point, the gas gauge began to slowly rise higher and higher until it reached full at the drop off destination. I called to get a refund, and I am still waiting to hear back.

cody P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

I love this location! It's the only one my husband and I will use. Super sweet and helpful owners!

jennifer L. 
Clasificación:
5.0

The lady who rented the uhaul was a blessing. It was last minute when we called to rent right before closing and she stayed late to take care of me. She doesnt know how thankful my family & I was for that.

nancy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

great service!

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy R. 
Clasificación:
5.0

Service was perfect in every way. Thank you!

Bill B. 
Clasificación:
3.0

Make it easier and more accessible for pickup and drop off

Jonathon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
1.0

The lock was not working properly and could not pick up the truck at 7:00 am and had to come back at 9:00 am when the business opened. I need a discount since you did not make your promise.

Yasushi A. 
Clasificación:
5.0

Attendant was very polite and informative, that's the way business should be done

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gustavo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

hugh M. 
Clasificación:
5.0

Special thanks to the host in Brenham, TX. Betty was extremely professional and kind. You must be commended for having an individual like her on your team. I recommend that you keep Betty on the job. She's GREAT!

beverly R. 
Clasificación:
5.0

Very professional

HENRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff D. 
Clasificación:
5.0

Betty was very professional and made the process super easy. Felt safe

Marianna G. 
Clasificación:
3.0

Lady was kind of rude

Russell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

james D. 
Clasificación:
2.0

The inside of the trailer was clean, however the outside could have been washed. The retail transaction was not the best, they were not set up well for COVID handling and I had to stand outside and talk to the lady on the phone. There was no jack to help me take the trailer on or off my car (I was told it would be somewhere around the yard) which did not help when I was not at the yard. I was given no instructions about where to put the trailer on my return and the lady seemed unhappy with the place I put it even though it was carefully parked near the only U-haul truck on the property. I will use U-haul again, but would not likely return to this location.

BRENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cshamari R. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
3.0

Start by not promising a "reservation" and then not meaning it. I reserved a trailer in College Station, TX several days before my pickup was scheduled. U-Haul called a day before & said it wasn't available at location & sent me 40 miles away to Brenham. If you "reserve" something the English word means it should be there!

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNNIKA T. 
No se han enviado comentarios para esta ubicación.

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