Extremely rude lady up front. Didn't let it ruin my good day but please feel free to call me so I can elaborate if need be but I'm sure y'all have heard it before about her 832 928 6775
JACOB M.
Customer Reviews for Super Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer should have a ramp.
thomas M.BACK YOUR WEBSITE OR ACCOMODATE THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
John J.Equip trailers with jackstands
kent F.the back was not even swept out. No blankets available at this location. The truck rode like a sherman tank. It bounced, shuttered, and vibrated like it needed a tune-up and suspension work.
Hilton M.Turn-in location was a mailbox at a business adjacent to the truck drop-off area. Very confusing turn-in directions.
John C.I could not see one thing that needed improvement., Both Betty and Allen were so very nice and friendly. We had the best experience. Hometown business and people who live in the area is what I look for.. Definitely a 5 star business.
nancy carol K.We dropped off in the middle of the night so can't really say much.
Tiffany M.Pickup and drop off went great. Truck was clean and ready to go.
Michael F.The online rental was very easy and the pick up and return went great as well! Thank y'all so very much!!!
Art S.A bit confusing and not sure where I would have parked the vehicle if the grass lot was full. Key box signage was faded and needs to be replaced.
Patti K.Grumpy service
Tim G.Everything went smoothly. Lady helping us was very professional and nice. Thank you.
Edith R.The key drop location wasn't well indicated. It may help to have some sort of a sign indicating U-Haul key drop.
Susan M.We had an after hours drop off. No contact with the facility.
ROBERT H.The location and people there were friendly and helpful. Everything went perfect with Uhaul getting the equipment I needed to a convenient location for my use. The ONLY thing I can complain about is there being no military discoun, however, that has nothing to do with people working this particular location. I loved them.
Lynwood E S.whoever does the scheduling for u haul needs to learn how to actually be a scheduler. This is not the first time I have been inconvenienced by u haul.....
Stanley R.Personnel were professional and explained procedures in detail. Answered all questions.
carl H.None
brad L.Office hours were not followed. None of the numbers reached a person to talk with about dropping the trailer off. Could have been an "off" day but we waited almost an hour for someone to return from lunch and check the trailer in.
Laura H.Everything was easy
Ted D.Betty was great. We will definitely be using this location again.
evi M.Improve your paper work processes
George K.The elderly woman working the desk was incredibly unfriendly and unhelpful. She didn't explain anything about coverage or procedures. When I returned the truck after use, I went in and she was being equally rude and unhelpful to the other customer she was waiting on, so it wasn't just her interaction with me. The other guest was asking questions to complete the booking and the employee was acting as if the questions were an inconvenience to her. The truck was in great working order. It was very new and in great condition. I was pleased with the truck, but the employee that was working that day left a LOT to be desired.
charlsea K.Just left locked truck and dropped key in box
Carol K.Woman who worked there seemed like she hated her job and was very hostile towards me and my husband it could've been because of our skin color or that she wasn't in the mood but the next customer she had she was all smiles and laughs just very interesting because it's 2023 nobody should be being racist or weird to anyone because of their skin color…
la'dohnwynn T.No visible instructions at site on what to do when place is closed. I just dropped off keys in box hoping that was what was needed - a simple page showing what to do would help most people
Francis B.Store hours said they would be open Sunday 7am to 10am. I arrived at 7:15 and no personnel at location. Need to change hours and fix phone to leave messages.
Kelly D.It was Great from Start to Finish !! The lady there was most Kind!! We've been here before and we will NOT Hesitate to come back again!!
john L.Easy drop off
Don S.Everything was good.
Seth W.Uhaul called me Thursday before my rental letting me know they had no 26' trucks in the area that I could rent. I made this reservation a long time ago. They said the closest rental was roughly 90 miles away in Brenham, TX. I drove there then back in the uhaul truck at my expense and when I passed the uhaul facility closest to my storage unit there were THREE 26' trucks in the parking lot. I'm sure you had a reason but it sure looked like they were just sitting there and I could have used one instead of driving 180 miles round trip for one.
Jake B.I had to drive 55 miles to this location. UHaul called day before to tell me.
ANTHONY H.The lady who is there to assist is awesome. She knows her stuff and is very kind and helpful.
Angela S.Professional and courteous staff
roger B.It was a late night drop off with the app, the location is very convenient, easy to use and locate.
Edward K.The worst location to rent a Uhual, office were close and had to wait almost 1h! Guy there was the worst guy I met in a uhual facility! I do not recommend this location!
Alex H.Loved this location and the very nice lady who helped us!
Kyla C.Truck has not been thoroughly cleaned of pet hair and spilled food from previous renter.
brennan S.Everything is perfect and ready to go
Jay O.Nothing, Ms. Betty did a great job!
zena F.the customer service was unhelpful, unclear, and unstandardized. we called multiple times to the service line, most calls were dropped, the ones that did connect were to people who provided different advice EACH time, and changed plans EACH time, stating the PREVIOUS representative was wrong or uninformed. the representatives mangled the end destination so badly, and then when we get there WE had to pay a $400 "changed location fee" when it was entirely the representatives not honoring what the previous one stated, which was we wouldn't need to pay because they updated it in the system. we will never use uhaul again.
Justin S.Keep up the good work
James B.Lady at facility was not friendly or helpful. Trailer lights didn't work! Got to houston had get another trailer. What an ordeal and mess!!! Horrid experience
mona G.overcharged me bc of their system glitch. I told Mgr/Betty? I refused to pay for over mileage. She found out later she had a previous problem w /the U haul in her system. Alot of Drama, Time Consuming bc of their error. The other Meg was trying to fix the problem but damn! It took forever and in the end I ( the customer) was right. I hate drama/errors !
CAROLTN V.This location is convenient. The drop box for the keys isn't really secure.
Daniel D.Make customer aware of fro off options. Lid when attempting to drop off at another location, I was told that if the personnel at the pick up location had edited the contract when made aware of changes it could have been done at second location.
LINDA K.It rained on my trip and my mattress got soaked. I'm not happy about it
Chris H.It was just that the small review mirror was cracked and there was no way for me to add that after I accepted the picture when I registered it. Everything else was fine.
William J.I had requested check in on my phone. I never received code the woman on site said I should have. The location did not have the moving pads I requested or some of the dollies . The headliner on the truck was falling down. Once the truck was loaded, it could barely get up to 45 mph. Right as it was returned an engine light came on. We have used UHaul trucks twice this summer relocating my mother. Both times, the website & app seemed much more organized than the actual locations. Both times, we had to move pick up locations because the trucks were not at the location chosen. However, the website has helped us locate moving helpers.
Mike Q.