Lady called us a week later saying we didn't turn in the keys. We did and she never called back after I told her what could we do with a uhaul key. I wouldn't just go pick up the truck on my own.
Samantha C
Customer Reviews for Super Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
GRACIAS
DON CIt was a quick drop off nothing too hard
Riziel GGood experience overall.
DREW PAll trailers need a safety pin for the hitch! To not have one is a risk for trailer safety, putting the user ( and ultimately UHaul ) at a major liability risk.
JOSEPH FTruck exterior was dirty - lots of smashed bugs. Interior of truck was clean. The blankets that I requested and paid for were not provided. The online check out process was torture. Took at least 30 minutes. Rep who made the reservation should have walked through all the necessary steps to level set expectations. They made it sound like what I did on the phone was it then just pick up. Even though rep assured me a Cypress return location, the online system only allowed selection of three return locations in Brenham and one return location in Belville.
Paul PI returned the truck to an empty lot. If there hadn't been a few other uhaul trucks, I wouldn't have known it was a uhaul dealer. We had to search for the dropbox to leave the key. No signs to help.
LYNN ABetty is wonderful!
STEPHEN MIt’s ok
Tom MJust upgrade the computer at the location I rented from because it was very slow. Other than that....... Everything was suppurb.. A Big thumbs up
bill dBetty is awesome! We highly recommend her location.
Kevin SI'm still trying to return it, the website sucks 🤬
Dennis FI originally rented the truck for two days. However, I turned in the truck a day and 30 minutes before the deadline and was still charged the full two days. I have proof of the time I turned in the truck and will dispute the extra charges.
Leslie ETires were all underinflated, truck broke down due to catalytic converter. Was told car would fine on trailer, strap buckle on trailer hooked bumper and now we have front bumper damaged. I called and filed a complaint havent heard back yet.
Joe GVery nice professional and polite
Tito CWe use this location on a regular basis.
vicki yThe lady who processed my pickup was very kind and helpful. I hope she has a Merry Christmas!!!
RAYMOND PExtremely rude lady up front. Didn't let it ruin my good day but please feel free to call me so I can elaborate if need be but I'm sure y'all have heard it before about her 832 928 6775
JACOB MTrailer should have a ramp.
thomas mBACK YOUR WEBSITE OR ACCOMODATE THE CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
John JEquip trailers with jackstands
kent fthe back was not even swept out. No blankets available at this location. The truck rode like a sherman tank. It bounced, shuttered, and vibrated like it needed a tune-up and suspension work.
Hilton MTurn-in location was a mailbox at a business adjacent to the truck drop-off area. Very confusing turn-in directions.
John CI could not see one thing that needed improvement., Both Betty and Allen were so very nice and friendly. We had the best experience. Hometown business and people who live in the area is what I look for.. Definitely a 5 star business.
nancy cWe dropped off in the middle of the night so can’t really say much.
Tiffany MPickup and drop off went great. Truck was clean and ready to go.
Michael FThe online rental was very easy and the pick up and return went great as well! Thank y'all so very much!!!
Art SA bit confusing and not sure where I would have parked the vehicle if the grass lot was full. Key box signage was faded and needs to be replaced.
Patti KGrumpy service
Tim GEverything went smoothly. Lady helping us was very professional and nice. Gracias.
Edith RThe key drop location wasn't well indicated. It may help to have some sort of a sign indicating U-Haul key drop.
Susan MWe had an after hours drop off. No contact with the facility.
ROBERT HThe location and people there were friendly and helpful. Everything went perfect with Uhaul getting the equipment I needed to a convenient location for my use. The ONLY thing I can complain about is there being no military discoun, however, that has nothing to do with people working this particular location. I loved them.
Lynwood Ewhoever does the scheduling for u haul needs to learn how to actually be a scheduler. This is not the first time I have been inconvenienced by u haul.....
Stanley RPersonnel were professional and explained procedures in detail. Answered all questions.
carl hNinguno
brad lOffice hours were not followed. None of the numbers reached a person to talk with about dropping the trailer off. Could have been an "off" day but we waited almost an hour for someone to return from lunch and check the trailer in.
Laura HEverything was easy
Ted DBetty was great. We will definitely be using this location again.
evi m