Customer Reviews for Super Storage
(Distribuidor de U-Haul del vecindario)

551 comentarios

1700 FM389   Brenham, TX 77833

(979) 353-0710

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 7 a. m. - 10 a. m.

Servicios en esta ubicación:

Contáctanos

(979) 353-0710

1700 FM389
Brenham, TX 77833

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: 7 a. m. - 10 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Harley S. 
Clasificación:
1.0

Fire the current employee. I've rented here 2 times. The trucks both times were filthy. They never have all equipment ordered and don't tell you until you arrive. I ordered 3 furniture dollies and they didn't have any. But didn't bother to communicate it prior to my arrival on my move date. Then proceed to tell me where to purchase moving dollies which I did have to go purchase 2. Extras cost from my own money. The rental office has multiple dogs and it smells like a dog pound. I am allergic to dogs and I was feeling my throat close while waiting on my contact. Then they don't pull the truck up for you to the front parking lot they make you walk to a field and get you truck yourself. Worst place to rent in brenham. She offered no apologies for the ordered being incomplete, dirty vehicles just suggestions to go purchase equipment. Then asked rudely " do you want to rent the truck or not. " uhaul is a nationwide company this is horrible.

Benita A. 
Clasificación:
5.0

I'm good

JACQULYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollis L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary Beth H. 
Clasificación:
2.0

Organizing the vehicles might help, Signage indicating where the key drop is would also help. It's a little confusing especially dropping off after hours and it's dark outside.

Catherine D. 
Clasificación:
3.0

I was charged twice for same amount. Was I supposed to be charged twice?

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
4.0

The owner was very cordial . However, I would have appreciated a “tutorial” on how to hook and unhook the trailer to the hitch. It was very hard to unhook it upon return because I was not instructed how to disengage it when I picked it up. A MUCH FASTER RESPONSE TIME is needed from UHaul customer support when questions from the customer NEED TO BE ANSWERED!!!!!

Gay K. 
Clasificación:
3.0

I did receive a credit since the tank on the truck wasn't full, but it was almost on fumes! I barely made it a mile to the closest gas station. Unacceptable! They should have taken the truck and had it fueled prior to my rental.

Charles F. 
Clasificación:
3.0

When multiple people are picking up, need more than one person checking in people.

Vicki P. 
Clasificación:
3.0

Longer hours

David B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey L. 
Clasificación:
5.0

Betty is the best and always gives great service. My favorite Uhaul location.

taunia E. 
Clasificación:
1.0

Communication, and customer service , and also the vehicle was not properly working.

DANESHIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deniese C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
4.0

I think every U-Haul establishment should have a 24 hour drop off. The moving location Bellville, Tx had a U-Haul across the street from the house but no 24 drop so we had to drive 25 extra miles away to drop off the truck in Breham.

Victoria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norbert J. 
Clasificación:
3.0

Not sure,maybe get rid of the old woman 😂

RICKEY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesley M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

El cliente no dejó un comentario.

VALERIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shala D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaina C. 
Clasificación:
1.0

I get Covid is a thing, but she had me call her from outside the door to fulfill the reservation and was was rude when I had offered to attach the trailer saying “I have to take a picture of it after hooking it up” Me and my brother don't prevent that from happening. Stop being rude and let someone help for crying out loud. And then there was trash in the trailer!

Mason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

amber H. 
Clasificación:
5.0

Nada

Kenneth C. 
Clasificación:
1.0

Rude service, no explanation or assistance and rates the were supposed to cover a full day and ai was required to return at 5 pm. Awful process, rude location and poor equipment that was incredibly poorly maintained and difficult to operate. Nope. Wont use Uhaul again.

Samantha O. 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S. 
Clasificación:
2.0

I reserved the rental for College Station and was forced to drive almost an hour to another location to pick up the trailer. This is poor service. It was very cold and the rental location made us wait outside while she did the paperwork inside. Again, poor service.

Moses T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

Excellent service. Everything was great.

Chris D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELBOURNE WILL S. 
Clasificación:
5.0

Very fast and easy experience ,friendly staff and had exactly what I needed.

russell D. 
Clasificación:
5.0

Betty the manager of SUPER STORAGE ROCKS! Above and beyond service!

ANN D. 
Clasificación:
1.0

I was emailed a receipt. That is a problem since there is a confirmation statement at the bottom of the receipt affirming that I did not have an accident. Am I suppose to sign and print the receipt, set up an appointment, and drive back to the drop off location and summit it to the attendant? That is also a problem since I do not have the resources to do that. A little unusual way to do business. I have to wonder about the reason.

Michael G. 
Clasificación:
5.0

Betty was very helpful in arranging right truck for my local moving needs.

thomas M. 
Clasificación:
5.0

¡Gracias!

otis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
5.0

Very professional and courteous

elaine I. 
Clasificación:
5.0

I was not satisfied with U-Haul . I was to get my truck Monday. Drove over 90 miles to get truck where my stuff was stored. Got there and U-Haul couldn't find my order and by the time they found it, it was to dark to get item out of storage. So I wasted time and money. Was to get a call from U-Haul customer service but never did. I'd have used a different company but U-Haul is only game in town . Will not recommend U-Haul to anyone. The pickup and drop off locations are excellent. The company itself needs to improve drastically .

RONALD R. 
Clasificación:
5.0

Owners operator amazing !

ANN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
3.0

Assist your customers to avoid post-rental disputes by snapping a picture of the fuel level before the truck leaves the lot. It would show that you care about repeat business by reminding your customers to avoid this problem completely would be even better. I'm exhausted from my move but now I have to deal with a large post-trip fuel charge, even though I returned the truck with more gas than it had when I picked it up.

hollie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIONNE E. 
Clasificación:
2.0

The lady at this location needs to take a course in public relations. Her attitude is just horrible. Yuck!!

kent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
2.0

Betty offers the best customer services

yves D. 
Clasificación:
3.0

El cliente no dejó un comentario.

sheri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Black D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burnerdett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

I was very pleased with the service and the equipment that I rented at Super Storage. The paperwork was filled out and completed very quickly and the truck was clean, fueled up, and ready to go. We were on the road and headed to our destination 20 minutes after we had arrived at Super Storage. They did a great job!

gerald O. 
Clasificación:
5.0

A really good experience! The trailer was in perfect condition, excellent tires, lights and coupler . Pulled well and was never any concern.

Dennis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catina M. 
Clasificación:
1.0

Have a system that a Brenham location can pick up UHauls in college Station. My son had to return his Uhaul an hour away from destination. Not fair and the people on the phone were rude and unhelpful

David T. 
Clasificación:
1.0

It was an hour away from my location and they didn't even give me a drop off for a long time. They should clear out the lots when they are expecting a big influx for college and all that.

Isaac C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose O. 
Clasificación:
1.0

It wasn't really about the pick up or drop off. It was mainly about customer service. I rented the uhaul with drop off in college station but when we went to drop off we were told the lots were full and had to drive an hour out of the way to drop off. I spent about 3 hours on the phone trying to figure out a better option. Once I was just disconnected after waiting an hour then the next time my call was finally answered by scheduling we talked and tried to come up with somewhere but the lady became mad and hung up in my ear. Horrible customer service and bad business. I will do my best to avoid ever using uhaul again.

Summer M. 
Clasificación:
1.0

Absolutely horrible, disaster… ruined our day. Last minute uhaul changed our drop off location. That is a total trust buster. No call… no choice… just a text. To a location over 1 hour totally out of our way. Really really upsetting. Added a good 2 hr total round trip to and from drop off. We made a reservation weeks in advance. This could not have been a surprise to uhaul… so why surprise your customers? You obviously don't give 2 shits about customer experience

NOAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
2.0

Don't threaten your customer with fees that the contract does not allow you to impose.

Paul K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joesph M. 
Clasificación:
5.0

I've used this location several times and have always had a good experience.

REX B. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

The ratchets were hard to operate especially the one for the right front of the car. This strap has wear and needs to be replaced. Left front marker lamp needs repair....

James J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rudney D. 
Clasificación:
3.0

Online check-in through uhaul was completely inefficient.

Connor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBEN MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nola S. 
Clasificación:
3.0

The location was closed with a sign that said to call this phone number. When we called the number, nobody answered.

Robert P. 
Clasificación:
3.0

Never done 24/7 pick up before was very difficult since the phone was not relaying the information/data back to the center. Calling the center was almost useless since they put you on hold for a very long time. It was difficult talking to the Uhaul agent at the business too. You couldn't get close to the door she was a Covit19 patriot all the way.

Frederick A. 
Clasificación:
1.0

When I called in I was quoted a price of $39.95 per day. They told me to call another number after making the reservation since it was a one way rental. They never quoted me a different price. When i showed up to pick up the vehicle I was told it was $277.20. What was I to do since 2 relatives took off work to help me. I feel like I was majorly tricked. I was not and am still upset!

DUANE M. 
Clasificación:
5.0

Easy pickup and very friendly staff!

SAMANTHA B. 
Clasificación:
5.0

Great service and a fantastic lady that ran the place!!!

anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOLLY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILLY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph B. 
Clasificación:
4.0

Everything was easy for the drop off, except a big sign for the key drop box/office would make it a bit easier to identify (it was dark and very rainy when I dropped off the key).

Matthew W. 
Clasificación:
5.0

Extremely pleasant experience, very professional and polite! Highly recommended

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN H. 
No se han enviado comentarios para esta ubicación.

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