Comentarios del cliente para Super 8 Beresford

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Testimonios de recientes clientes de Super 8 Beresford

Grado total:

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Fritz G. en

Grado:

Check the equipment before set up pick up time and make repair. There were holes covered by duck tape along with visible cracks across the entire wheel well fender. The passenger tail light was nonexistent. No bulb, light cover or anything besides wires before I picked it up. The uhaul agent didnt have any idea about it until we went to hook it up. Huge in convenience. They had me have to go through roadside to attempt fix the tail light. Had to wait over an hour for them to show up and when they did they didnt have any tools or parts to fix it because of the lack of communication and the time of night. Nothing was fixed and informed roadside when they called me back and said it would be at least another 3 hour wait to even attempt to get another person out there to fix it and even then couldn't guarantee that they would fix it, which would've been 3 a.m. Had to drive back from SD to Iowa first thing in the morning without a passenger tail light on the towe dolly with the car I was hauling back. The driver's side ratchet strap also came completely off the tire by Estherville, IA when I know for certain everything was loaded and ratcheted down properly. I personally double checked both ratchet and made sure they were both as tight as possible before I left Sioux Falls. Overall lacked attention to detail and making sure it was in functional condition to operate and be used by rental customer without having to worry about getting pulled over for a broken tail light. I made the reservation several days before I picked it up so there is no excuse. I already had to drive 40 minutes out of my way both ways because the original location in Sioux Falls didnt have the towe dolly that I prepared for online.

Russell J. en

Grado:

El cliente no dejó un comentario.

Cody C. en

Grado:

El cliente no dejó un comentario.

Cody K. en

Grado:

Very helpful and quick

Darren R. en

Grado:

No one knew what they were doing. 3 guys behind the desk and another on the phone trying figure out how to do a drop off. After all was done (1.5 hrs. later), I had to park the truck for them at the end of their parking lot. I will never use this location again!

Christine H. en

Grado:

El cliente no dejó un comentario.

SEAN H. en

Grado:

El cliente no dejó un comentario.

Cory R. en

Grado:

El cliente no dejó un comentario.

Riaz C. en

Grado:

El cliente no dejó un comentario.

Brent P. en

Grado:

El cliente no dejó un comentario.

Harvey B. en

Grado:

El cliente no dejó un comentario.

Jonathan K. en

Grado:

Nothing keep doing what you are doing.

Joseph P. en

Grado:

El cliente no dejó un comentario.

Joseph P. en

Grado:

I've dropped off trailers twice at the Beresford, South Dakota location. Each time the individual who accepted receipt of the trailer and furniture mats did nothing to verify it's condition or whether the rented mats were included inside, nor did he even offer to help remove the trailer from the truck hitch. He did computer work and told me when he was finished that documents would be received via email. While the location is good to get to and easy to park in, the individual's courtesy and performance are extremely lacking. I only continue to use this location because it is the closest drop-off location to where I'm moving.

Justin K. en

Grado:

The was no confirmation of return drop location. The attendant just said it's over there. Sign here. And out the door I went

Brian N. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

After waiting for someone to come to the desk, he punched buttons on the computer, told us we were good to go, and to just drop the trailer on the side of the motel. He did not intend to come and inspect the unit. After some discussion, he agreed to look at the unit, verify the pads were in the trailer, and ensure that all was correct. He could not have cared less and it felt like I was intruding on his day.

COLLEEN W. en

Grado:

Today I got an email billing my credit card saying that I did not return the uhaul until July 20. I returned the uhaul on July 17, a day before I had to. Please have my credit card credited for the past due balance. We ended up having to return this to South Dakota, when I our contract said Sioux Center, Iowa. We had to go way out of our way to return it to where the lady on the phone told us to, and the guy still couldn't check it in correctly.

Joseph P. en

Grado:

The person at this location did nothing once I arrived to drop off the trailer. He did not take a look at the trailer to confirm the condition of the trailer and the mats included inside. He did not offer nor did he help unhook the trailer. He said a receipt would be emailed to me but never offered to go ahead and print it out. I cannot recommend dealing with this person.

Shelley W. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

oscar v. en

Grado:

El cliente no dejó un comentario.

Karla R. en

Grado:

Eye contact, be at the counter when I arrive, instead of having me have to wait and holler down the hallway.

Christine H. en

Grado:

El cliente no dejó un comentario.

corri F. en

Grado:

Find a different place to be a rental place for U-hal

Matthew M. en

Grado:

El cliente no dejó un comentario.

Courtney S. en

Grado:

Was very displeased that I was notified the day before my long move that a Uhaul was not available at the location I requested. I had made the reservation at least a month in advance so something should have been available at my location. I am fortunate that one was available at this location so it didn't take too much time out of the way to get it. I just recommend that if a reservation is made at a certain location that there had better be a truck there to use.

Caleb G. en

Grado:

I reserved a 26 foot and was told there was none available and all they had was a 20 foot no problem I'll take that. I got there and had to wait 30 mins for the guy to show up that knows how to Bill it. I was asked how many miles round trip I told him 75 miles and he billed me for 100 miles... I reserved a small dolly and asked about it and they said I wasn't billed. On the bill you can see it says utility dolly. I asked again and he said all he has is an appliance one and if I wanted that I would have to pay more. Strange I have to pay more for something I reserved and they don't have any in working order. Nope not happening. The guy was in a hurry and said I have to return the truck with a half tank of fuel. No problem... when I told him that the truck wasn't at a half tank he argued with me and said it was. I quit arguing with him because I was now running out of time since I only booked it for half a day and I didn't want to spend all my time arguing with someone who barely knows English. Very disappointed with this location and would never recommend this location to anyone. I have used several locations in the past and this was by far the worst experience I have ever had. I may look into using a different company altogether.