Customer Reviews for Sunwest True Value
(U-Haul Neighborhood Dealer)

153 comentarios

13599 W Camino del Sol   Sun City West, AZ 85375

(623) 207-7583

Horario de oficina

  • Mon-Sat: 7 am–6 pm
  • Dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 207-7583

13599 W Camino del Sol
Sun City West, AZ 85375

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 7 am–6 pm
  • Dom.: 8 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I was over charged.

Michael P 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL K 
Clasificación:
5.0

Wash the van inside and out

KATHLEEN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet K 
Clasificación:
5.0

The van was dirty inside and the outside was muddy. I was using it for catering it it was not suitable for food transfer

Kathleen S 
Clasificación:
5.0

Steve, who assisted because I needed to rent for a bit longer was friendly and helpful.

Kathleen F 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia G 
Clasificación:
5.0

Everything went smoothly. A little extra clean- up on the inerior floor would be nice. Thanx.

DAVID S 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R 
Clasificación:
5.0

Quick and friendly service!!

GLENDA M 
Clasificación:
3.0

El cliente no dejó un comentario.

MICA E 
Clasificación:
5.0

El cliente no dejó un comentario.

mark s 
Clasificación:
4.0

I was charged $15 for a safe move which I did not opt for. I just had the truck to go a total of 9 miles just over one hour, I had checked with my insurance agent and my policy covers UHaul rental, so there is no way I would want it. When I turned in the truck your agent at True Value Hardware said I didn't need to stay she would process the paperwork, I hind sight I should have stayed. Please process a credit for me for $15.

JAMES J 
Clasificación:
2.0

Focus on customer service and maintaining your vehicles.

BRANDON M 
Clasificación:
5.0

I went into the store and was acknowledged immediately and they used a radio to call another person to help and they got me what I needed in a timely manner and it was easy to get my truck and go

Allissa K 
Clasificación:
1.0

I would never use U-Haul again if I had to go into that hardware store to do it. The employees were rude, dismissive, unhelpful, and had no interest in helping me with a truck return. They were excellent at sales prevention skills. I'd suggest taking that location off of the returns option list!!!!!!!!!

JILL R 
Clasificación:
1.0

The store is trying to accuse me of damaging their U-Haul when I checked in with the rep, who verified the vehicle and issued me a final receipt with no mention of damage. The owner refuses to return my calls now. They altered my receipt 2 days later, made up a time and date of an "accident" and made up a story that I backed into something. I've rented from U-Haul 30 times over the last 2 years with no incidents, and have a final receipt from this return confirming no damage. I'm having to now take them to court to fight this. What a total waste of time. Absolutely no help from ownership. This store should be ashamed of themselves! Do yourself a favor and stay far far away!

ASHLEY S 
Clasificación:
1.0

I was charged full price for my labor when only one of the two workers showed up from Move Tech. I still have not spoke with them and they have not returned my call. An email asked me if I wanted them to clas the man that did show up to work to give the money back. This is not right. I would not use this company again as they are not helpful and can not be contacted

Ron H 
Clasificación:
5.0

They went above the normal very happy I went there.

Vernon A 
Clasificación:
5.0

Terrific customer service. Eager to help. Thank you A+++

KENETH G 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J 
Clasificación:
5.0

I liked this location much more than the U-Haul only stores. I was in and out of there quickly. Checking it back in was just as easy. The employee knew just what to do. Hooked up the trailer and made sure we were safe. Being a TrueValue store, they can't carry every trailer and truck, but I will use them every time they have what I need.. Great job!

Steve D 
Clasificación:
5.0

Nothing, overall experience was excellent.

Gary C 
Clasificación:
5.0

No improvement needed!

Roger M 
Clasificación:
5.0

Associate Was very helpful Unloaded the trailer off my truck for me

Steve H 
Clasificación:
4.0

The online rental didn't work. They had to redo everything when I got there. Drop off was easier but I still couldn't leave until they inspected the truck.

JOAN M 
Clasificación:
4.0

Check-in process took a bit longer than expected.

James C 
Clasificación:
5.0

The whole process was very easy on the Android App. Select a truck and location and time. pick it up. I rented a 2022 Ford E250 extended van. I have to say how nicely it drove! The folks at Tru Value Hardware where very helpful with pick up and drop off. My wife bought a new kitchen table the boxes would have been to big for our vehicle. Thank you Don

Donald B 
Clasificación:
5.0

Very helpful will rent again

James I 
Clasificación:
5.0

Wash windows go back to paper and pen much faster

DAVID G 
Clasificación:
2.0

When I picked up vehicle the employee walked from driver window to passenger window and said ok. I started to leave and noticed only a 1/4 tank of gas. I went back to store and told them and they said I had to go fill it up. 69+ dollars and 30 minutes later I was on my way. When I returned the vehicle they told me they could not reimburse me the gas money, that I had to call someone that they deal with from U-Haul and see what I could work out. Needless to say I am pissed! Never have I had this trouble with U-Haul. Catherine Woodahl

Catherine W 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W 
Clasificación:
2.0

The windows were filthy and the young lady really wasn't trained and couldn't answer basic questions on insurance and road assistance. I booked a small trailer way ahead of time and was informed the day before my rental that there was no availability. It ended up costing me more for the rental than was originally quoted. I was promised a $50 credit which I didn't get.

Jim M 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave A 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle N 
Clasificación:
5.0

Very convenient, great people to work with at True Value. Price is reasonable.

GEORGETTE C 
Clasificación:
4.0

El cliente no dejó un comentario.

mike c 
Clasificación:
5.0

El cliente no dejó un comentario.

DEB O 
Clasificación:
5.0

Sunwest True Value did an excellent job.

Richard W 
Clasificación:
5.0

Very helpful staff at store

David D 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie B 
Clasificación:
5.0

Van was uncomfortable to drive, the pedal to steering wheel ratio was uncomfortable. If I adjusted the seat for the steering wheel the pedals were to close and if I set the seat for the pedals, the steering wheel was to far.

Brian P 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond h 
Clasificación:
5.0

I couldn't believe how easy and affordable it was! Also very convenient!!

BALE R 
Clasificación:
4.0

El cliente no dejó un comentario.

David F 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K 
Clasificación:
5.0

All good. Keep it up.

William L 
Clasificación:
5.0

Very good store.

JOHN T 
Clasificación:
5.0

True Value Crew definately hooked ne up with a perfect trailer and price. Like the hydraulic rear ramp and rounded top all the way around. Hooking and unhooking was easy. I'd recommend this location for trailer rental to anyone needing one in the area.

Scott S 
Clasificación:
5.0

We picked our van up at True Value and the process was fast and smooth! Very professional.

JANET G 
Clasificación:
5.0

Everything was excellent

Harold H 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C 
Clasificación:
5.0

You’re doing GREAT!!

Roger M 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM D 
Clasificación:
3.0

El cliente no dejó un comentario.

James D 
Clasificación:
1.0

Wish the milage wasn't so high per mile. If u are moving across the whole of Phoenix and back just one or twice it costs over 200 bucks just in milage alone. Had I know this I would have definitely shopped around some more for a better rate.

samuel g 
Clasificación:
5.0

Overall good experience. It can sometimes be hard to find an employee at the desk. The U-Haul desk is located in a remote area of the store. Typically there is no one manning the desk. This sends you on a search throughout the store for somebody.

Denise W 
Clasificación:
4.0

El cliente no dejó un comentario.

gary h 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER L 
Clasificación:
5.0

Reasonable and didn’t take long to check the van out 👍

george g 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria J 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally M 
Clasificación:
4.0

El cliente no dejó un comentario.

Beckett A 
Clasificación:
5.0

Most excellent.

CHARLES W 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD L 
Clasificación:
4.0

El cliente no dejó un comentario.

Deb P 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G 
Clasificación:
5.0

It was a great experience

MIGUEL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Merrill M 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob P 
Clasificación:
5.0

My best U Haul experience.

roger m 
Clasificación:
5.0

Excellent customer service!

Mark C 
Clasificación:
5.0

Outstanding van

TERRY W 
Clasificación:
1.0

George was not the right person to handle this service. He was slow and incompetent, it took over 30 minutes to pick up the vehicle and 40 minutes to return. Based on this experience I will go elsewhere.

Yvonne Z 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY R 
Clasificación:
5.0

Van needed cleaning

Robert L 
Clasificación:
5.0

I originally setup for mobile pickup, but had issues with the uploading process of ID and changed to standard pickup.

Marlene H 
Clasificación:
4.0

The van itself was clean on outside. It could have been swept out but was not. Otherwise great.

Sharon H 
Clasificación:
5.0

Easy pick up and return

jennifer s 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH N 
Clasificación:
5.0

Nothing !

Robert L 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W 
Clasificación:
5.0

I am satisfied with the location and service. Costs are high, but given what is happening with all costs, it is understandable.

tom s 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B 
Clasificación:
2.0

El cliente no dejó un comentario.

Carol T 
Clasificación:
1.0

The rental person was not familiar with the simple process for a small trailer rental. The tires were under inflated which created an issue to find air for the tires. One tire required air twice while I had the trailer. The ramp securing pin on the right side was very difficult to remove and re-install. I informed the person when I returned the trailer, I suspect nothing can be done at the hardware store to correct the problems. Very disappointed

Larry C 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L 
Clasificación:
4.0

El cliente no dejó un comentario.

collin l 
Clasificación:
5.0

Nothing , all was great !

MICHAEL K 
Clasificación:
5.0

Friendly, quick and polite. Great job

DAVID S 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D 
Clasificación:
5.0

the rear passenger tire was completely bald.down the center. all of the other tires were fine. a relative noticed it. After seeing it, I was concerned about driving on it and risking a flat tire while moving between locations. I extended the rental an additional day but then ended up not using it during the initial day for fear of a flat. When I returned the van, the True Value guy said he thinks someone over inflated the tire and said he is taking the van out of circulation.

Gregg L 
No se han enviado comentarios para esta ubicación.

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