We dropped the UHAUL off after hours. There were no issues.
Danielle M.
Customer Reviews for Sunshine Self Storage Pensacola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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My experience at this location could have been better if they would have put my equipment (dolly) in with the truck. Got to my location to find out dolly wasn't in truck and had to return to get dolly and truck was almost on empty when I received it. When I returned it I returned it half full.
darrack M.Nothing, they were great to work with! Very efficient and friendly. Gracias.
mark P.Very impressed with this UHaul location and staff!
GinaK L.All was good but the truck had a lot of miles and there was quite a bit of play in the steering. However the rep at the pickup location was Outstanding! Helped us tremendously.
TIM H.Thanks for a smooth drop off
Bob K.I don't think you should be charged $14.00 a day for insurance, should be a one time charge! I wasn't told this in advance of renting truck another day!
Dempsey C.Strap was replaced at Ballwin location
rodney D.Very nice lady helped me with everything.
Jeffrey K.The two ladies work well together, and got me checked out the quickest ever.
Kevin G.Very easy dropoff.
Jennifer C.Location was spot on. Perfect. Vehicle had issues.
Phil L.Great service
randy T.The representative at the location was helpful and very supportive and friendly
Samantha S.Debbie was awesome. Thanks you for Al you do
Thelma W.No drop off instructions were given. I go locked in the facility. The truck needs brakes and tires. Horrible
Gregory D.The website is horrendous! It did cut the time significantly when you are checking out but trying to check in was horrible.
Philip C.Very accommodating on getting trailer and truck dropped off. Truck was after hours
JACK H.Debbie was exceptional! Her professionalism, timely service and pleasant demeanor were all noteworthy and reflects greatly on UHaul and her personally. I will continue to use this location because of the outstanding and personable service I receive. Well done Debbie!!
Robert W.N/a
JUSTIN M.Very friendly staff
Nicole L.Great experience overall. The on-hand staff was incredibly friendly and helpful.
Bradley M.The truck was in great shape, a little dirty, but no problem. The office was well stocked and clean. The best part of this rental was the agent! Janaiza was extremely pleasant, professional and understanding. She was helpful and nice in every aspect and I would hire her in a heartbeat if I had a business. She's a keeper!! Thank you!!
Robert W.Not a thing. Great job
PAUL B.Fuel was almost Empty
william O.She was reassuring in making sure the truck was taken care of.
EDWARD R.The manager, Debbie, was fantastic. Very easy to book thru her.
Lisa D.They were awesome to work with, but a sign pointing to where equipment is returned would be a nice addition
BRYAN W.The lady working was so nice!
AMY K.Excellent customer service! They made a stressful time a lot easier on me! Thankyou!
LISA W.Site is a storage company. It needs a big Budget sign in front also.
larry J.Miss Debbie always goes above and beyond!
Lisa D.Debbie was friendly, accommodating and responsive.
melody P.extremely helpful
rodney K.We only rent trucks from Sunshine Self Storage because of the care they take with their customers.
Anniece E.Employee on duty was great
Jeffrey H.I was charged an extra 10 miles that i didn't use... started at 34,239.5 and finished with 34,278.4, that equals 28.9 miles.. If I remember correctly this happened to me last time.
MARIAH B.The car hauler need some wd40 on the ratchet
Karen B.The Lady helping us was very nice, reservation was easy and no issues with return.
Anniece E.Customer service was too notch! Very responsive, helpful and polite.
John H.Very nice experience
RIC M.Nothing to improve!!! The atmosphere was terrific when we stepped into the office. Greeted with a big smile & a very happy boxer dog who loved talking with us too. Very clean!!! We were in & out in no time. We highly recommend Sunshine Storage!!!
tonia W.very efficient process
Scott A.Nothing Theresa was great and I later met Ms Debbie and she was awesome !
TAKIA B.The first issue is that I reserved a truck and trailer to be picked up at one location. The day before I was to pick it up I got an email saying my reservation was changed and I was to pick up at two locations.The location I picked the truck up was not a uhaul facility but a storage facility. This truck was fairly new, about 11000 miles but was absolutely filthy.The person at the checkout was less than friendly and seemed to be in a hurry to get me gone. I took photos of the interior of the cab, there was food debris everywhere, spilled drinks stains that were sticky. THERE WERE FINGER NAIL CLIPPINGS ON THE FLOOR. Luckily I had a sanitary wipe so I could clean the steering wheel.In the back of the truck it had not been cleaned out, I removed drink cups and other debris. I picked up the trailer at a uhaul facility that had a sign about how the trucks were cleaned and sanitized. I had the representative come out and look at the cab interior, he was shocked at its condition and apologized for the condition. He then proceeded to clean the cab for me. I would not allow that storage facility to rent uhaul trucks.
Gary S.I was overcharged for days that I was unable to unload the truck due to a hurricane that was in town.
April L.The Employees are extremely friendly, courteous and helpful. We have never had a bad experience at this location. We have recommended to a friend.
Jeffrey K.