Comentarios de los clientes para Sunshine Self Storage Pensacola

Customer service was too notch! Very responsive, helpful and polite.

Very nice experience

Nothing to improve!!! The atmosphere was terrific when we stepped into the office. Greeted with a big smile & a very happy boxer dog who loved talking with us too. Very clean!!! We were in & out in no time. We highly recommend Sunshine Storage!!!

very efficient process

Nothing Theresa was great and I later met Ms Debbie and she was awesome !

The first issue is that I reserved a truck and trailer to be picked up at one location. The day before I was to pick it up I got an email saying my reservation was changed and I was to pick up at two locations.The location I picked the truck up was not a uhaul facility but a storage facility. This truck was fairly new, about 11000 miles but was absolutely filthy.The person at the checkout was less than friendly and seemed to be in a hurry to get me gone. I took photos of the interior of the cab, there was food debris everywhere, spilled drinks stains that were sticky. THERE WERE FINGER NAIL CLIPPINGS ON THE FLOOR. Luckily I had a sanitary wipe so I could clean the steering wheel.In the back of the truck it had not been cleaned out, I removed drink cups and other debris. I picked up the trailer at a uhaul facility that had a sign about how the trucks were cleaned and sanitized. I had the representative come out and look at the cab interior, he was shocked at its condition and apologized for the condition. He then proceeded to clean the cab for me. I would not allow that storage facility to rent uhaul trucks.

I was overcharged for days that I was unable to unload the truck due to a hurricane that was in town.

The Employees are extremely friendly, courteous and helpful. We have never had a bad experience at this location. We have recommended to a friend.

The ladies in the office were extremely Nice and professional. My family has used their storage unit for years and they came highly recommended and did not let me down moving is not an easy thing but storage here is made easy

Get more employees like ms. Debbie.. she's wonderful ????

Just wanted to say that Debbie at this Sunshine facility was fantastic. Helped me at every step of my move, which I was doing by myself. She is a real asset to Sunshine and as a representative of U-Haul.

Always, an absolute pleasure .

The girls in the office was super helpful and the customer service was amazing

such a wonderful lady awesome rental experince

super helpful.

From inception to completion wonderful experience. Staff was super cool with my daughter. I look forward to using this location, twice a month for my needs. Thank you Sunshine Storage and thank you uhaul.

Drop off parking is odd and a bit unconventional. Be ready to NOT pull into the entrance and park in the grass on the side street.

Debbie was awesome!! Nothing to improve

My last 3 rentals have not included the item i paid for dolly and pads. The website states i would get 50$ if my reservation was not correct. I reserved truck and dolly no dolly which is very important being that i had to load over 200 boxes

very helpful

Address doesn't reflect actual location of the office, making it difficult to figure out where to go. Staff, while pleasant is so small, there is often a sign in the door saying the office is locked because staff is "out on the property" which provides a number that goes to vmail. The after house drop off ares was also so small, I could not get the truck far enough into it to avoid blocking the entrance so dropping off after hours would be difficult to say the lest. Also, although I was allowed to reserve equipment at the location, I was informed that some of what I reserved is never available at that location. All in all, the only thing that make the experience pleasant was the rep at the desk.

Sunshine Storage always has the equipment I need without a reservation. Friendly and courteous! Really good people!

Outstanding service by Erica! Will rent there again!

Everything went fine from start to finish , the supervisors we're very helpful and friendly . We will use this location again in the future . Thank you

Everone was great. Pickup and return was easy and fast. Next time we need to rent a truck, it will be here. Mike Colucci

Slow and very hands off. Prior online checkin was useless and everything still had to be done again.

The truck was old, smelled a bit of cigarette smoke, and mechanically was very noisy. The customer service was among the best I've ever had renting a truck.

Rental was reserved for another location. Upon arrival location did not have the vehicle I reserved.....they found another vehicle at another location...I request the $50 refund for lack of reservation completion! The alternate location gave me incorrect information about my rental ( they told me I had 24 hours to return it....subsequent text messages stated 4 hours). I picked up the vehicle at 2:11 pm and returned at 4:07 pm. I received subsequent emails stating that I needed to return the vehicle before 6:30 pm. I called the location where I returned the vehicle at 5:30 pm......they had not completed the paperwork to indicate the vehicle had been returned! Poor support.

The person who checked the U-Haul to us was awesome. Very friendly and went out of her way to help us.

Excellent service and very knowledgeable!

Debbie at Sunshine Storage made me feel at home and listened to my needs. Her above and beyond professional care was just what I needed with the crazy stress of moving. Every question answered, timely service, and just that added touch of making the whole experience seamless. Thank you Debbie!! Your a winner!

very nice and efficient

Best drop off experience I have ever had, quick and efficient!! Kudos !

I don't recommend Self Check-in/out on Detroit Blvd. My experience went terrible and 2 he's of my time was wasted due to errors contacting alternate contact, whom was present with me and there wasn't an attempt to reach her. I provided more info to meet requirements and still NOTHING! Unfortunately I had to cancel that reservations to schedule another to do a representative check me in/out. That experience was better but I'd suggest please stop using self service renting

Excellent and friendly customer service!

Debbie was awesome.

The ladies at the office were very nice and understanding, really made the whole experience pleasant. Would definitely go back there again if I needed a uhaul or storage unit. Thank you again!!

The lady in the office was very courteous. I have rented from them before with the same results.

She was very nice and helpful. I did however have an issue trying to drop off at other locations. Took the trailer to the David Howell location and he said he had too many. Sent us to the location on highway 39 (boost Mobil location) she would not let us drop off. I finally got the location we did drop off on the phone. She was very helpful. The issue was there was construction and heavy traffic at the locations that refused to take the unit. That was frustrating.

no improvement needed. fast and friendly.

Trailer was not clean inside. Inside of trailer came with a dirt dobbers (?spelling?) nest. I am very thankful they were all dead.

I have no complaints

Taillight busted out , didn't work at all.

The office was clean, the truck was clean, the woman that helped us was very nice!!! Go U-HAUL!!!