Customer Reviews for Sunshine Pools Inc
(U-Haul Neighborhood Dealer)

401 reviews

1381 Main St Ste A   Jay, ME 04239

(207) 897-2156

Office Hours

  • Mon: 9 am–4 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 897-2156

1381 Main St Ste A
Jay, ME 04239

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

Milton M 
Rating:
5.0

Customer did not leave a comment.

Andrew A 
Rating:
5.0

Amazing experience renting the auto transport dolly from the sunshine pools location ! Stephanie was knowledgeable , friendly & helpful . Picking up & returning was very easy , will definitely rent U-Haul equipment from this location again !!

Heather W 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
3.0

Didn’t speak to anyone when I dropped off

Julie A 
Rating:
5.0

Customer did not leave a comment.

brian m 
Rating:
5.0

Customer did not leave a comment.

Harold G 
Rating:
5.0

Customer did not leave a comment.

jarred k 
Rating:
5.0

Renting from here was very easy. The staff is friendly and helpful. I have used them before and will do it again.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Milton M 
Rating:
5.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

The staff at Sunshine Pools location is always fantastic. They are friendly, knowledgeable, patient and helpful. Excellent customer service is getting more difficult to find. It is in abundance here.

Anika M 
Rating:
5.0

Very pleasant and willing to help. I would recommend this location.

Karen D 
Rating:
5.0

Friendly staff

CRYSTAL P 
Rating:
5.0

Sunshine Pools Location is the best U-Haul experience I ever have. Staff are so nice and helpful. Everything is explained clearly and comfortable. Just the best.

Anika M 
Rating:
5.0

Great customer service!

JODIE W 
Rating:
5.0

Excellent

chris h 
Rating:
5.0

I'd say absolutely nothing your doing it right and the lady who helped me was absolutely first class all the way start to finsh

Anthony S 
Rating:
5.0

Customer did not leave a comment.

Luke Z 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Customer did not leave a comment.

Russell N 
Rating:
5.0

Very clean & professional service.

Lisa B 
Rating:
3.0

Customer did not leave a comment.

Martin G 
Rating:
5.0

Customer did not leave a comment.

Vincent H 
Rating:
5.0

Nothing to improve, they are awesome at this location.

KAREN G 
Rating:
5.0

Drop went extremely well, very helpful!

William V 
Rating:
5.0

Friendly

Jeffrey D 
Rating:
5.0

Customer did not leave a comment.

kurt v 
Rating:
4.0

We were told we could drop off anywhere. However we were charged a fee because it wasn’t our reservation location.

Dyana M 
Rating:
4.0

Customer did not leave a comment.

Mathew K 
Rating:
5.0

Customer did not leave a comment.

Danita G 
Rating:
5.0

Customer did not leave a comment.

Debra B 
Rating:
5.0

Customer did not leave a comment.

Perry B 
Rating:
5.0

Customer did not leave a comment.

WENDY H 
Rating:
5.0

Customer did not leave a comment.

mathew s 
Rating:
5.0

N/A

JAMES T 
Rating:
5.0

Customer did not leave a comment.

Adam S 
Rating:
5.0

Customer did not leave a comment.

Jared R 
Rating:
5.0

Customer did not leave a comment.

Isis W 
Rating:
5.0

Prompt and helpful service, way better than the average Uhaul center.

ted t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
1.0

Tight parking. Attempted to park out of the way.

Gregory K 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Customer did not leave a comment.

Catherine W 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M 
Rating:
5.0

Customer did not leave a comment.

Elaine S 
Rating:
4.0

Customer did not leave a comment.

BRIAN L 
Rating:
5.0

Customer did not leave a comment.

rony p 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

kevin k 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

Calum D 
Rating:
4.0

Customer did not leave a comment.

GREGORY C 
Rating:
2.0

Customer did not leave a comment.

Mariah W 
Rating:
4.0

Customer did not leave a comment.

Christopher S 
Rating:
2.0

The tires were low on tread. I suppose it's my fault for not insisting on new tires. I had to call for road side service halfway through my trip because they were bald. Also I was not offered moving helpers. I only heard about them when I called to extend my contract. I am an old lady with a 2800 mile trip traveling solo. The trailer was clean.

Kathy K 
Rating:
3.0

This location is good only if you are wanting to pick up and drop off your rentals.

Kendra B 
Rating:
5.0

The company obviously has no consideration for its employees, customers and third party locations. Customers are expected to follow their contract to a t until Uhaul decides to change it in the middle of a move.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Jon R 
Rating:
3.0

Was not my first choice when I made the on-line reservation but worked anyway.

Christopher H 
Rating:
5.0

Greaat service!

Melinda M 
Rating:
5.0

Always professional and easy to conduct business at this location. Access to more open trailers would be good.

PETER C 
Rating:
5.0

Customer did not leave a comment.

Darlene P 
Rating:
5.0

Equipment was ready when i needed it

DANIEL L 
Rating:
5.0

The service I received from Sunshine pools was excellent! Very friendly staff and I would definitely use their services again.

Chester B 
Rating:
5.0

The truck needs its filters to be changed. The air quality of the air conditioner wasn’t a pleasant smell..

celia g 
Rating:
5.0

Customer did not leave a comment.

Noelle D 
Rating:
4.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

Colleen S 
Rating:
4.0

Customer did not leave a comment.

Bob W 
Rating:
5.0

Very pleasant, helpful and efficient people there.

SANDRA M 
Rating:
3.0

other tahn the 24/7 app not working everything was fine

Norman M 
Rating:
4.0

Customer did not leave a comment.

Jake E 
Rating:
2.0

At pickup, the truck had not been cleaned after previous use and transport trailer had a soft tire - obvious to the naked eye. When concern was expressed, I was instructed to drive 1 hour to another facility for a tire replacement. Improvement needed; DON’T SEND OUT DIRTY EQUIPMENT IN DISREPAIR.

david l 
Rating:
4.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer did not leave a comment.

Coleen C 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L 
Rating:
3.0

The drop off directions in the pamphlet direct customers to U-Haul.com to return equipment after hours. The site would not work after step 3. We searched for an app, and that was much faster and efficient. Your informational pamphlet should be updated.

Cherie P 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

No improvement needed. Great friendly service. Best experience i have had renting a trailer.

Anika M 
Rating:
5.0

Customer did not leave a comment.

Deanna T 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
1.0

Picked up the rental with less than half tank. After returning it they charged my card for 130 bucks and haven’t answered the phone in 2 days!

Dean L 
Rating:
5.0

Very efficient, professional, and friendly.

Martin B 
Rating:
5.0

Customer did not leave a comment.

Lorna B 
Rating:
5.0

I will be using this location again soon!

KATIE T 
Rating:
5.0

Very nice experience

BRENDA D 
Rating:
4.0

Customer did not leave a comment.

THAD Z 
Rating:
3.0

Customer did not leave a comment.

Greg G 
Rating:
5.0

Great customer service on both ends.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Shane R 
Rating:
3.0

Find the customers destination and ensure the equipment is appropriate for the area.

charles k 
Rating:
5.0

Customer did not leave a comment.

DENNIS I 
Rating:
5.0

Turning in my truck on an icy winter's day was tricky, especially with a very steeply graded hill right outside my new home. The UHaul agent in Jay at Sunshine Pools was so helpful, giving us an extra day to get there. Fortunately, the ice melted enough for us to take another try at it later in the day, and it all worked great. It was a smooth process, start to finish. :)

MELISSA C 
Rating:
3.0

Customer did not leave a comment.

carol l 
Rating:
3.0

This was not our preferred location, but we were not informed that our truck would not be available at our preferred location until after we were scheduled to pick it up. Not only did this delay our trip, but it was inconvenient. U-Haul needs to do a better job communicating with its customers in advance of their rental date.

Mark C 
Rating:
1.0

Had to connect trailer myself in 20 degree temperature. everything was frozen. Not a fun experience!

HECTOR T 
Rating:
3.0

On line pickup process VERY difficult. Didn’t use mobile return for fear of difficulty. Location staff very helpful. Our vehicle was blocked in at location by a returned truck so waited for help as it was a holiday and location was closed. Waited on hold with uhaul 32 minutes while I had a crew waiting at my home to load truck. Total pickup process took 90 minutes and it was only 10 minutes from my house. Very frustrating! Returned truck 14 hours early from my 48 hour rental period for fear of difficult return mobile process on a Sunday.

Jamison S 
Rating:
5.0

Got charged a $19 gas fee the last time I rented a truck. Uhaul said they would call me back to discuss the inaccurate charge. They NEVER called. NOT GOOD. All charges this time were accurate . NOT so the time before. Randy Cook 207-491-3479

randy c 
No reviews have been submitted for this location.

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