Comentarios de los clientes para Sunshine Pools Inc

Charged me an extra 359$ for no reason. Truck shook while driving and made a very annoying and loud noise:

Rear tires on truck are not adequate for snowy conditions.

Vehicle had very little washer fluid. Inside windshield was dirty and smeared. I had to clean it before I drove off. When I started the vehicle it said the right rear tire was low and I fortunately had a portable air pump with me to fill it up. I reserved the vehicle for 9:00 and didn't leave until 9:38, after arriving at 8:50 to pick up the vehicle. It took that fill the washer fluid, fill the tire, clean the windshield and check in using the app. This is the second time I've had a problem renting equipment from Sunshine pools. I rented a 5x9 trailer a couple weeks prior and when I went to pick it up, I had to ask the young woman if she was going to hook the trailer up. She said she could do it. When I pulled around, the trailer was full of snow and I asked if she could shovel it out and she went and got a shovel. Unfortunately after WE got the trailer on my hitch, cause she was not physically strong enough to do it herself, the trailer wiring connector was bent and damaged and would not plug into my wiring receiver. So I could not rent the trailer and all my plans for that day were ruined. Sunshine Pools needs to make sure their equipment is properly maintained and ready to rent. Will rent from somewhere else in the future.

Never used U-Haul before, guess location service was typical. We bought accident insurance, and someone smashed the left fender in South Carolina. Had no cell phone. SC Highway Patrol had no records, so filing report was impossible. U-Haul failed to honor insurance or refund the amount paid, so I had to pay for repairs.

Truck was filthy Windshield was so dirty i had to wash it three times and it still wouldn't come clean

Overwhelming pot smell in the truck can and body.

Very good people to deal with

I was having trouble figuring out what I needed so I called the Jay, ME UHaul and reached a live person. She was very helpful and I was able to reserve a cargo van for the next day.

Great service.

Sunshine pools location has no outside lighting after dark. The truck is returned in pitch dark. Backup lights on those trucks suck. You can't see to back up without riding the brake to see with more light..

Very nice attendants, explained things well and got in and out quickly.

Person to person contact was best. By telephone varied from one phone call to another. Website was much worse with confusing directions, insufficient information, and just plane WRONG information at times. Do yourselves a favor, continue customer contact with REAL PEOPLE. Believe me, in the end you will have more satisfied customers.

The vehicle was ready on time, clean and ready to go when I arrived and all employees were very nice and helpful with all information and instructions. Would recommend them to anyone and rent U-haul again from Sunshine Pools in Wilton whenever needed. Made the job easy. Thank you

If you'd asked me to rate my overall experience with U-Haul, I would have given ZERO stars. Your advertised prices are extremely misleading. Not only did it cost WAY more than expected, but I had to drive two extra locations away to return the truck- despite the fact that we requested a closer drop off location. So you got my mileage money too, good job. This rental was not worth it and I will never bother with U-Haul rentals again. If I'd known how much it would cost up front, I would have saved my money and hired a company. Ridiculous.

nope

Friendly staff

I always have issues at the my other local uhauls (Rumford and Auburn stores). The Jay store is always a pleasure to deal with. Tell the other stores to replicate the quality of customer service at the Jay store and they'd probably do more business!

Everything was fine

Should not have to pay fucking extra to drop off in a different location never had to before you guys suck

They didnt seem to know we were dropping it off but we gave them the transaction number and they figured it out for us by calling them to confirm. Iy all worked out rather smoothly.

Great people at this location

Not sure

Stephanie was a great help. I didn't know if I could use a trailer or needed a truck. I explained to her what I was moving and my budget. And she got me on the road in no time

I was charged 4x's because your system was down. On 2 different accounts. I am not happy about it at all.

My truck was not there and then the truck I was given was in really bad shape if I wasn't so strapped on time I would have returned it and requested another as it was all over the road it was almost like it had been in an accident and not repaired. Was not very happy at all especially at the price paid for rental. Would have expected to feel safer while driving the vehicle

Nothing, everything was great!

Open sooner than 10 but that is all , great place to rent equipment

Was not impressed at all that into our 2nd day of traveling we found that they debited my husband's debit card twice! We had checked our bank account and found that we only had $3.00 when there should have been over a thousand...I contacted them and they said they only took the payment out once(3 different ppl). I got a call from uhaul 2 days after we got home only to find out that did in fact double debit our card. They are going to put our funds back to our account. Those funds were for gas, motel's and food...we had to use a credit card instead which has interest we didn't want to pay...

Bring truck up to front door for customer, as the parking area is tight.

Everything was good!!

Nothing everything was just fine

Super, friendly efficient and reliable team.

maybe not park the trailers so close to building giving more room to hook up and drop off other than that everything went smooth will definitely use again

Make sure that you actually check in trailers when they are returned.

Everything went smooth

truck was not available on reservation day. Previous renter refused to bring truck in on time. Uhaul (Tim) found us another truck but we had to return (80 miles round trip) to pick up truck the next day.

Customer service was first class. They went out of their way to ensure the truck I needed was available. I'm truly grateful for the dedication they showed which made my moving day run smoothly and timely. Excellent experience! Thank you so much!!!!

Didnt have my reservation on file, told me the truck had a full tank of gas, when I started it, it was only a half tank, told the employee who verified this, when truck was returned they tried to charge me for gas although I returned it with more gas than I started with. I was told I was all set only to get an email the next day stating I owed more money for mileage.Why wasnt I charged this me when I returned the truck?

The truck I was given the driver side door was unable to unlock the truck keys. Once locked always had to enter through passenger side.

Was busy when I got there didn't feel unimportant and was on my way quickly.

Great

Easy in easy out

Very helpful. Great experience.

We did drop off after the facility was closed (3:30 pm), but kind of out of the way....

Wow! The location is right on Route 4, and the staff are super-friendly and helpful. The whole process was easy and hassle-free.

Make sure you explain the change in rental rate when exceeding the 100 mile limit.(not $19.95 but $79!!) Maybe this was written in the fine print, but it would have been so much better to have that explained to me, prior to receiving the receipt.

Affordable, friendly, professional and organized. It was a smooth rent and return. Thanks a million! Dawn and Dennis

I always use Sunshine pool