Customer Reviews for Sunshine Pools Inc
(U-Haul Neighborhood Dealer)

392 reviews

1381 Main St Ste A   Jay, ME 04239

(207) 897-2156

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 897-2156

1381 Main St Ste A
Jay, ME 04239

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Renting from here was very easy. The staff is friendly and helpful. I have used them before and will do it again.

Michael Leclair 
Rating:
5.0

Customer did not leave a comment.

Milton Marr 
Rating:
5.0

Customer did not leave a comment.

Mary Rackliffe 
Rating:
5.0

The staff at Sunshine Pools location is always fantastic. They are friendly, knowledgeable, patient and helpful. Excellent customer service is getting more difficult to find. It is in abundance here.

Anika Martin 
Rating:
5.0

Very pleasant and willing to help. I would recommend this location.

Karen DaLot 
Rating:
5.0

Friendly staff

CRYSTAL PETERSON 
Rating:
5.0

Sunshine Pools Location is the best U-Haul experience I ever have. Staff are so nice and helpful. Everything is explained clearly and comfortable. Just the best.

Anika Martin 
Rating:
5.0

Great customer service!

JODIE WRIGHT 
Rating:
5.0

Excellent

chris hicks 
Rating:
5.0

I'd say absolutely nothing your doing it right and the lady who helped me was absolutely first class all the way start to finsh

Anthony Seeley 
Rating:
5.0

Customer did not leave a comment.

Luke Zhao 
Rating:
5.0

Customer did not leave a comment.

Charles Hall 
Rating:
5.0

Customer did not leave a comment.

Russell Noyes 
Rating:
5.0

Very clean & professional service.

Lisa Berry 
Rating:
3.0

Customer did not leave a comment.

Martin Garcia 
Rating:
5.0

Customer did not leave a comment.

Vincent House 
Rating:
5.0

Nothing to improve, they are awesome at this location.

KAREN GRANT 
Rating:
5.0

Drop went extremely well, very helpful!

William Vaughan 
Rating:
5.0

Friendly

Jeffrey Dumouchel 
Rating:
5.0

Customer did not leave a comment.

kurt vollrath 
Rating:
4.0

We were told we could drop off anywhere. However we were charged a fee because it wasn’t our reservation location.

Dyana Mark 
Rating:
4.0

Customer did not leave a comment.

Mathew Kelly 
Rating:
5.0

Customer did not leave a comment.

Danita Gilbert 
Rating:
5.0

Customer did not leave a comment.

Debra Bomaster 
Rating:
5.0

Customer did not leave a comment.

Perry Blue 
Rating:
5.0

Customer did not leave a comment.

WENDY HEINTZ 
Rating:
5.0

Customer did not leave a comment.

mathew sylvester 
Rating:
5.0

N/A

JAMES TALLMAN 
Rating:
5.0

Customer did not leave a comment.

Adam Smith 
Rating:
5.0

Customer did not leave a comment.

Jared Ranger 
Rating:
5.0

Customer did not leave a comment.

Isis Whalen 
Rating:
5.0

Prompt and helpful service, way better than the average Uhaul center.

ted theriault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Backstrom 
Rating:
1.0

Tight parking. Attempted to park out of the way.

Gregory King 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Waltemyer 
Rating:
5.0

Customer did not leave a comment.

Susan Berge 
Rating:
5.0

Customer did not leave a comment.

Catherine White 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Elaine Sanders 
Rating:
4.0

Customer did not leave a comment.

BRIAN LIBBY 
Rating:
5.0

Customer did not leave a comment.

rony pillsbury 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEVENSAILOR 
Rating:
5.0

Customer did not leave a comment.

kevin kading 
Rating:
5.0

Customer did not leave a comment.

William Kespert 
Rating:
5.0

Customer did not leave a comment.

Calum Dixon 
Rating:
4.0

Customer did not leave a comment.

GREGORY COOPER 
Rating:
2.0

Customer did not leave a comment.

Mariah Wright 
Rating:
4.0

Customer did not leave a comment.

Christopher Stephan 
Rating:
2.0

The tires were low on tread. I suppose it's my fault for not insisting on new tires. I had to call for road side service halfway through my trip because they were bald. Also I was not offered moving helpers. I only heard about them when I called to extend my contract. I am an old lady with a 2800 mile trip traveling solo. The trailer was clean.

Kathy Kay 
Rating:
3.0

This location is good only if you are wanting to pick up and drop off your rentals.

Kendra Barton 
Rating:
5.0

The company obviously has no consideration for its employees, customers and third party locations. Customers are expected to follow their contract to a t until Uhaul decides to change it in the middle of a move.

Joseph Charpentier 
Rating:
5.0

Customer did not leave a comment.

Jon Richard 
Rating:
3.0

Was not my first choice when I made the on-line reservation but worked anyway.

Christopher Hill 
Rating:
5.0

Greaat service!

Melinda Miller 
Rating:
5.0

Always professional and easy to conduct business at this location. Access to more open trailers would be good.

PETER CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Darlene Patrick 
Rating:
5.0

Equipment was ready when i needed it

DANIEL LEARY 
Rating:
5.0

The service I received from Sunshine pools was excellent! Very friendly staff and I would definitely use their services again.

Chester Brewer 
Rating:
5.0

The truck needs its filters to be changed. The air quality of the air conditioner wasn’t a pleasant smell..

celia gordon 
Rating:
5.0

Customer did not leave a comment.

Noelle Dubay 
Rating:
4.0

Customer did not leave a comment.

William Kespert 
Rating:
5.0

Customer did not leave a comment.

Colleen Shink 
Rating:
4.0

Customer did not leave a comment.

Bob Watson 
Rating:
5.0

Very pleasant, helpful and efficient people there.

SANDRA MACMAHON 
Rating:
3.0

other tahn the 24/7 app not working everything was fine

Norman Madore 
Rating:
4.0

Customer did not leave a comment.

Jake Edward Alle Robson 
Rating:
2.0

At pickup, the truck had not been cleaned after previous use and transport trailer had a soft tire - obvious to the naked eye. When concern was expressed, I was instructed to drive 1 hour to another facility for a tire replacement. Improvement needed; DON’T SEND OUT DIRTY EQUIPMENT IN DISREPAIR.

david lewis 
Rating:
4.0

Customer did not leave a comment.

Steven Loring 
Rating:
5.0

Customer did not leave a comment.

Coleen Callagy 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LAROCHE 
Rating:
3.0

The drop off directions in the pamphlet direct customers to U-Haul.com to return equipment after hours. The site would not work after step 3. We searched for an app, and that was much faster and efficient. Your informational pamphlet should be updated.

Cherie Parker 
Rating:
5.0

Customer did not leave a comment.

Paul Wright 
Rating:
5.0

No improvement needed. Great friendly service. Best experience i have had renting a trailer.

Anika Martin 
Rating:
5.0

Customer did not leave a comment.

Deanna Thompson 
Rating:
5.0

Customer did not leave a comment.

David Mayfield 
Rating:
1.0

Picked up the rental with less than half tank. After returning it they charged my card for 130 bucks and haven’t answered the phone in 2 days!

Dean Langton 
Rating:
5.0

Very efficient, professional, and friendly.

Martin Blaney 
Rating:
5.0

Customer did not leave a comment.

Lorna Burnham 
Rating:
5.0

I will be using this location again soon!

KATIE TRASK 
Rating:
5.0

Very nice experience

BRENDA DWIGGINS 
Rating:
4.0

Customer did not leave a comment.

THAD ZMISTOWSKI 
Rating:
3.0

Customer did not leave a comment.

Greg Glidden 
Rating:
5.0

Great customer service on both ends.

Joseph McCusker 
Rating:
5.0

Customer did not leave a comment.

Shane Rogers 
Rating:
3.0

Find the customers destination and ensure the equipment is appropriate for the area.

charles kluesner 
Rating:
5.0

Customer did not leave a comment.

DENNIS ILER 
Rating:
5.0

Turning in my truck on an icy winter's day was tricky, especially with a very steeply graded hill right outside my new home. The UHaul agent in Jay at Sunshine Pools was so helpful, giving us an extra day to get there. Fortunately, the ice melted enough for us to take another try at it later in the day, and it all worked great. It was a smooth process, start to finish. :)

MELISSA COOPER 
Rating:
3.0

Customer did not leave a comment.

carol lebeda 
Rating:
3.0

This was not our preferred location, but we were not informed that our truck would not be available at our preferred location until after we were scheduled to pick it up. Not only did this delay our trip, but it was inconvenient. U-Haul needs to do a better job communicating with its customers in advance of their rental date.

Mark Caldwell 
Rating:
1.0

Had to connect trailer myself in 20 degree temperature. everything was frozen. Not a fun experience!

HECTOR TREMBLAY 
Rating:
3.0

On line pickup process VERY difficult. Didn’t use mobile return for fear of difficulty. Location staff very helpful. Our vehicle was blocked in at location by a returned truck so waited for help as it was a holiday and location was closed. Waited on hold with uhaul 32 minutes while I had a crew waiting at my home to load truck. Total pickup process took 90 minutes and it was only 10 minutes from my house. Very frustrating! Returned truck 14 hours early from my 48 hour rental period for fear of difficult return mobile process on a Sunday.

Jamison Sawyer 
Rating:
5.0

Got charged a $19 gas fee the last time I rented a truck. Uhaul said they would call me back to discuss the inaccurate charge. They NEVER called. NOT GOOD. All charges this time were accurate . NOT so the time before. Randy Cook 207-491-3479

randy cook 
Rating:
5.0

Very helpful and competent staff helped on my way.

PAUL MEYER 
Rating:
3.0

no one was there, they weren't open so i had to drop off then call to make sure they knew i returned it on time.

Brenda Murphy 
Rating:
5.0

Online pickup and drop off had issues. I found website to be hard to deal with and even though phone was set to show/allow location I was unable to get past location.

THOMAS NEUBELT 
Rating:
5.0

The people there a very very friendly and very helpful I would recommend it to anybody

BARBARA THOMPSON 
Rating:
5.0

Do not allow smoking in the vehicles, it stinks.

Scott Monroe 
Rating:
5.0

Accommodating service.

Michael Conley 
Rating:
5.0

The people at this company of a very very nice I would recommend them to anybody they go above to help you

Barbara THompson 
Rating:
1.0

None of the equipment I ordered was in the truck at the time of pickup, and there was no one around to help obtain said equipment. I also needed to pickup a vehicle in Rumford, ME, but had to drive all the way to Jay, ME to get the truck which put unnecessary miles on my vehicle and costing me $50.00 more than intended in mileage fees and fueling up the truck.

Jarrod Bilodeau 
Rating:
5.0

Sunshine Pools was excellent to deal with for a U-Haul rental.

MICHAEL DICONZO 
No reviews have been submitted for this location.

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