I dropped off the truck during non-business hours and the instructions for drop off and the key box location was very helpful. The location was perfect because it's close to a Cat scale and a gas station.
James E
Customer Reviews for Sunset Storage and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great. I will go there again!!
PATRICK CSupposed to be able to drop off at much more convenient location however they wouldn't take the truck. Second drop location was in a heavy industrial area and unbeknownst to me not open. Not a safe are for most people. Very dirty with 0 accommodations or resources. Very disappointing.
REX HEveryone was very helpful checking in and checking out.
Donald SThe service was good but the place looks like a junk yard
deb lGreat customer service and a pleasure to do business with! Keep up the good work 😊
Mark TWe got billed for insurance that we didn't request. This is very frustrating as we rent every quarter.
Lisa MRobert did a great job and was very helpful and friendly… thanks!
Mark TGreat store, very helpful, competent and will be back to do more business. Marc is nice to work with.
Dave CI changed locations, called him up and he was very nice and accommodating especially since I had a flight to catch… made the process easy and pleasant. I would recommend him in a heartbeat! Thank you
Josu AIt took almost 30 minutes to get through to the main computer system and get a contract issued. That's not top-flight IT. We got our trailer and the local folks were nice enough. They just couldn't get a screen from corporate for an irritatingly long time. That's C-minus stuff.
Hal UThe drop-off process took less than 5 minutes from start to finish.
Samantha LKind of hard to park larger vehicles, but the gentleman there is fantastic and friendly.
Christopher KOwner was super helpful!
Michelle WStayed late to receive our return, very much appreciated.
CURTIS ERental process was quick and easy.
Mike FLocation wasn’t fancy however the staff was friendly and knowledgeable. Good location. Will definitely use them in the future.
James PInspect vehicles more closely. Truck that I rented had a large obvious wheel-seal leak that was leaving puddles of differential fluid everywhere I stopped.
TODD IMark, Tamara and Chase were absolutely awesome! I couldn’t have asked for more courteous service! Great people!! I will absolutely use their site again!! Thanks for everything! A+++++
CHARLES RIt wasn’t the location that was the problem, it was the cooperate rep that kept changing the pick up and drop off location last minute. I was actually walking in the door of the 1st place I contacted when the local rep called and changed the pick up location and then changed the drop off location during the rental. Not good customer service.
Robert KOther than the air bag light being on all the way and drop off tried billing me for cleaning the truck that was dirty from the begining, all else was ok.
Ken Rthe people at the Geiger Avenue location are personable and helpful. We have never had a problem working with them. They are great!!
Evelyn WMy reservation changed locations. I couldn’t have been happier with the service. Quick and easy!
Philip WThe staff at uhaul was very helpful , knowledgeable , courteous and respectful. It was a pleasure doing business there ! I wish all places treated customers this way.
James MPut cruse control in trucks for long haulers
Don TNot much to add. Helpful and great location. Thank you
Richard WRequested 3 dozen moving blankets and none were provided. Glad we didn't need other items
James LFantastic service on a late coming request from myself. Thank you so much for flexibility and top notch service!
Matthew MHad issues with site recognizing my location on GPS. I wasn’t able to pick up the truck. There was no one to physically speak with. Had to call customer service till it worked. It took about an hour from original reservation time to finally get the keys to use the truck.
Patrick WThis was an excellent location, and close to the airport to facilitate a one-way move out of town. The staff was friendly and helpful. The truck was clean and ready to go.
Diana FNot convenient to where I live.
David PIn and out in a jiffy. Attendant had me back in and he disconnected the trailer and I was on my way!
richard fThank you
DOUGLAS TThey were definitely super nice and helpful
SYLVESTER DQuick drop off. Great staff.
Michael PThey were great!!! We were in and out. They even had the truck running for us! :-)
JEANNETTE GWe made the reservation 3 weeks ahead only to be shuffled around to 3 different locations for pick up. Absolutely ridiculous customer service. The guy at the Geiger location was a saint and saved the day.
JEFFREY PGreat customer care, went over and beyond to make things easy for me. No improvements to note
KEVIN CI had to drive to Spokane to get I was told it would be in Pullman. They were helpful and friendly
CHRISTOPHER MThe tow dolly was dirty and cover with snow and ice
DAVID SI think this is as good as it can get.
Gary FRegardless of the state mandate, facial coverings were not worn. I have additional uhaul reservations but have moved them to another facility. It shows a lack of respect for the customer.
DANIEL FGood enough!
CHARLES MWe dropped off the car hauler on a Saturday and I telephoned the personnel. Later that day a wonderful person called me putting me at ease that we had done the right thing with the equipment. Thank you , again for the best experience.
EVELYN WHorrible experience.
Steve SGreat service. Very accommodating
JIM BDelivery was a week late and communication on the uhaul website was misleading. The job stated done and I was charged for the job two weeks before it was done. Uhaul didn't know which site it was delivered to and couldn't find it for a day. The recommended movers online an hour away notified me the day before delivery the delivery address was out of their area. No other movers in this area so I had to find one an hour and a half away to do the job. Very frustrating working with uhaul this move! I'll use another company next time.
KIMBERLY PGreat accommodating service for a one way rental.
JIM BVery great customer service.
Ricke A10/10
Kaitlin BI called earlier in the day and when I spoke to the owner and he gave me a time to drop by to pick up a trailer. I set the reservation up with his other location to streamline the process. When I showed up, the owner was nowhere to be found. I called his cell number since it was on a sign on the door. He told me that he didn't know I reserved it and he would be back shortly. I waited another 40 minutes for him to show up. I was there for over an hour and it wasted too much of my time. I expect people to be where they are supposed to be when they're supposed to be there. I understand unforeseen circumstances, but having lunch isn't one of them.
JESSIE SOriginal truck had a hole drilled I to gas tank. I brought it to a different location that was open. Exchanged for a 26 foot at no charge. Took a while to get the original code to get the key to the truck which cost me an extra 2 hours with the truck exchange that was pretty frustrating, but Marc did everything he could to help once I called him. Uhaul 1800 number wasnt able to help me.
Jesse LNothing comes to mind!
Nathan K