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Richard S.
Customer Reviews for Sunset Storage and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It wasn't the location that was the problem, it was the cooperate rep that kept changing the pick up and drop off location last minute. I was actually walking in the door of the 1st place I contacted when the local rep called and changed the pick up location and then changed the drop off location during the rental. Not good customer service.
Robert K.Other than the air bag light being on all the way and drop off tried billing me for cleaning the truck that was dirty from the begining, all else was ok.
Ken R.the people at the Geiger Avenue location are personable and helpful. We have never had a problem working with them. They are great!!
Evelyn W.My reservation changed locations. I couldn't have been happier with the service. Quick and easy!
Philip W.The staff at uhaul was very helpful , knowledgeable , courteous and respectful. It was a pleasure doing business there ! I wish all places treated customers this way.
James M.Put cruse control in trucks for long haulers
Don T.Not much to add. Helpful and great location. Gracias
Richard W.Requested 3 dozen moving blankets and none were provided. Glad we didn't need other items
James L.Fantastic service on a late coming request from myself. Thank you so much for flexibility and top notch service!
Matthew M.Had issues with site recognizing my location on GPS. I wasn't able to pick up the truck. There was no one to physically speak with. Had to call customer service till it worked. It took about an hour from original reservation time to finally get the keys to use the truck.
Patrick W.This was an excellent location, and close to the airport to facilitate a one-way move out of town. The staff was friendly and helpful. The truck was clean and ready to go.
Diana F.Not convenient to where I live.
David P.In and out in a jiffy. Attendant had me back in and he disconnected the trailer and I was on my way!
richard F.Gracias
DOUGLAS T.They were definitely super nice and helpful
SYLVESTER D.Quick drop off. Great staff.
Michael P.They were great!!! We were in and out. They even had the truck running for us! :-)
JEANNETTE GOLDIA D.We made the reservation 3 weeks ahead only to be shuffled around to 3 different locations for pick up. Absolutely ridiculous customer service. The guy at the Geiger location was a saint and saved the day.
JEFFREY P.Great customer care, went over and beyond to make things easy for me. No improvements to note
KEVIN C.I had to drive to Spokane to get I was told it would be in Pullman. They were helpful and friendly
CHRISTOPHER M.The tow dolly was dirty and cover with snow and ice
DAVID S.I think this is as good as it can get.
Gary F.Regardless of the state mandate, facial coverings were not worn. I have additional uhaul reservations but have moved them to another facility. It shows a lack of respect for the customer.
DANIEL F.Good enough!
CHARLES M.We dropped off the car hauler on a Saturday and I telephoned the personnel. Later that day a wonderful person called me putting me at ease that we had done the right thing with the equipment. Thank you , again for the best experience.
EVELYN W.Horrible experience.
Steve S.Great service. Very accommodating
JIM B.Delivery was a week late and communication on the uhaul website was misleading. The job stated done and I was charged for the job two weeks before it was done. Uhaul didn't know which site it was delivered to and couldn't find it for a day. The recommended movers online an hour away notified me the day before delivery the delivery address was out of their area. No other movers in this area so I had to find one an hour and a half away to do the job. Very frustrating working with uhaul this move! I'll use another company next time.
KIMBERLY P.Great accommodating service for a one way rental.
JIM B.Very great customer service.
Ricke A.10/10
Kaitlin B.I called earlier in the day and when I spoke to the owner and he gave me a time to drop by to pick up a trailer. I set the reservation up with his other location to streamline the process. When I showed up, the owner was nowhere to be found. I called his cell number since it was on a sign on the door. He told me that he didn't know I reserved it and he would be back shortly. I waited another 40 minutes for him to show up. I was there for over an hour and it wasted too much of my time. I expect people to be where they are supposed to be when they're supposed to be there. I understand unforeseen circumstances, but having lunch isn't one of them.
JESSIE S.Original truck had a hole drilled I to gas tank. I brought it to a different location that was open. Exchanged for a 26 foot at no charge. Took a while to get the original code to get the key to the truck which cost me an extra 2 hours with the truck exchange that was pretty frustrating, but Marc did everything he could to help once I called him. Uhaul 1800 number wasnt able to help me.
Jesse L.Nothing comes to mind!
Nathan K.Staff was fast and courteous. Being a single woman I was worried they reassured me, helped hook it up and gave me great instructions on how to haul the trailer
Jenifer M.The man and woman at the site were very unprofessional, unpleasant and rude. There was also a large bottle of vodka sitting on the front desk of the office. It was a very uncomfortable situation. I never plan to use this place again and wouldn't refer it to anyone.
Abigail M.It was wonderful. Took off a lot of pressure.
Walter A.The lady who works here is very nosy, and she definitely profiled me and my friend of using the U-Haul to transport weed. I didn't even dignify her remark with a response I was dumbfounded. It was none of her business what we were using the truck for as long as it was brought back in clean working condition. I have rented 100's of U-Haul in the past few years. And have never experienced the kind of service I received at Truckkleen U-haul. It was memorable experience in the worst way possible. F -
Levi C.Fuel tank was NOT full - which makes it really hard to judge on the return.
Abdelhak A.The windows inside and out were filthy. We had to asked to have them cleaned before we took the truck which someone did come out and clean them.
Jamie W.Friendly, efficient service. This truck rental experience went smoothly from start to finish.
George F.The only thing, U-Haul could wash the Trucks more often. This Truck was nearly NEW! I appreciated to be able to use such a nice New Truck! Marc Fessler was such a great man to handle this whole moving experience. I will rent from him again, and send many people his way! Sincerely, Ricke Alfonso
Ricke A.Great friendly above and beyond service!
Marta P.Make sure that the truck is actually full of gas. We only drove 18 miles when we put in gas we stopped the pump at $30.00 as we felt that was most likely more than we had used. The gas gauge say full BUT it is not full it will continue filling for several gallons.
Melvin B.All good!!
Patrick C.N/C
Rachel L.UHaul needs to unify it's reservation system. Locations must compete for business and we were switched on both ends, costing time and money
GARY P.Nothing I can think of. As good as it gets already!
Patrick C.I will be using this uhaul location again. I am very pleased. The owners are very friendly and service oriented. I will recommend them to everyone I know.
Patrick C.Make your prices reasonable. 400 dollars for a car trailer rental us outrageous
Rahn M.customer service was excellent
Karen N.