Customer Reviews for Sunset Rentals
(U-Haul Neighborhood Dealer)

1,942 reviews

958 N 1100 W   Saint George, UT 84770
(Just off Sunset behind Xpress Lube)

(435) 628-0847

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 628-0847

958 N 1100 W
Saint George, UT 84770
(Just off Sunset behind Xpress Lube)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not

kenny abbott 
Rating:
5.0

Customer did not leave a comment.

Brett Messer 
Rating:
5.0

Customer did not leave a comment.

Jay Sandberg 
Rating:
5.0

Everything was perfect. Friendly, knowledgeable, answered all my many questions, hooked my trailer up and checked the lights. All I had to to was drive away.

john binks 
Rating:
5.0

Customer did not leave a comment.

Brandi Curtis 
Rating:
4.0

Alignment was off but nice truck

jacob heywood 
Rating:
5.0

Customer did not leave a comment.

Gene Dunaway 
Rating:
5.0

Customer did not leave a comment.

samuel smith 
Rating:
5.0

Customer did not leave a comment.

marty sglav 
Rating:
5.0

Keep up the great service

Frank Blanco 
Rating:
4.0

Customer did not leave a comment.

Charles Bonar 
Rating:
3.0

The truck was clean and well maintained. My whole experience was good except for the fuel. The tank was 5/8 full when I picked it up and 5/8 when I dropped it off but I was still charged $15 for 3 gallons of gas. I was not a fan of the half empty tank, I prefer to top off the tank so there is no confusion. I took pictures of the dash when I took the truck and when I dropped it off. The distance to empty was 238 when I picked it up and 240 when I dropped it off. Maybe I made a mistake in my calculation but I was confident in my numbers.

Jake Burningham 
Rating:
4.0

Customer did not leave a comment.

Mary Houk 
Rating:
5.0

Customer did not leave a comment.

Brigit Johnson 
Rating:
5.0

Customer did not leave a comment.

Gene Dunaway 
Rating:
4.0

Customer did not leave a comment.

kathy westling 
Rating:
5.0

Customer did not leave a comment.

randy green 
Rating:
5.0

Sunset is my goto location for my uhaul needs. Always receive quality service.

Gary Mann 
Rating:
5.0

Best customer service in town!

Felix Guillen 
Rating:
4.0

Good experience. Except watch out for the hadtruck that comes secured Inside the truck. It was in the way so I took it out. I didn't need it I have my own hand trucks that are better. It just took up space I needed for my stuff. I got charged for it because there is a ziptie holding it in that if you break you get charged for, so if you don't need it perhaps have them take it out before pick up so it's not in your way and you don't get charged for getting it out of your way like I did.

travis stull 
Rating:
5.0

Customer did not leave a comment.

Kathy Elia 
Rating:
5.0

Customer did not leave a comment.

Christopher Lynes 
Rating:
5.0

exceptional service. very efficient. full marks

joel cottam 
Rating:
5.0

Great experience

Troy Grissom 
Rating:
2.0

Customer did not leave a comment.

Christopher Lynes 
Rating:
3.0

Customer did not leave a comment.

Christopher Lynes 
Rating:
5.0

I went after hours no one was there. Plenty of room to park and easy to find.

David Hernandez 
Rating:
5.0

Nice people to deal with

THERON TAYLOR 
Rating:
4.0

Customer did not leave a comment.

John Overbaugh 
Rating:
5.0

Customer did not leave a comment.

Greg Kraske 
Rating:
2.0

Place is dirty...and the hidden fees are ridiculous! I was quoted for one thing online and charged more at picked up!

Taylor James 
Rating:
5.0

Customer did not leave a comment.

Anthony Beal 
Rating:
5.0

Very efficient operaton. Everything was clean and ready

William BRAY 
Rating:
5.0

Customer did not leave a comment.

Chris Hendricks 
Rating:
5.0

I’m not sure what you could do to improve, service was practically perfect, Definitely very satisfied with the service awesome people.

aaron sevy 
Rating:
3.0

Customer did not leave a comment.

Kevin Sorensen 
Rating:
5.0

The lock I bought for the truck didn't fit. I should have checked before I left, so offer to show people how to use those. Thanks!

Kevin Stark 
Rating:
1.0

Additional charges was applied for an extra one day for no reason, the person who helped us was very dishonest, we were charged 2 times for the rental and we were charged extra $60 for insurance that we must have otherwise we would not be able to rent the truck, to work for U-haul you have to be dishonest person.

Imad and Tiatra Jubran 
Rating:
3.0

Customer did not leave a comment.

Stefan Heller 
Rating:
5.0

Customer did not leave a comment.

John Earl 
Rating:
5.0

Lots of space to park

Robert Zarrella 
Rating:
2.0

I failed to verify the gas level on the contract but returned the truck at the level that I got it at and was charged $18 extra for gas. I only drove 40 miles and filled up $20 worth of gas. Rear tire had significant sidewall damage which seemed unsafe.

CHRISTOPHER BULGER 
Rating:
5.0

Customer did not leave a comment.

Gerald Smith 
Rating:
5.0

Customer did not leave a comment.

Brian Ore 
Rating:
5.0

They were "closed" when I dropped it off on a Sunday afternoon, but there was a fellow working there getting ready for Monday and he helped me position and unhook the trailer. Very much appreciated. b.

W BRYAN DIXON 
Rating:
5.0

Customer did not leave a comment.

David Tabb 
Rating:
1.0

My Order#16889614 Complaint# 4503462 My Oneway From California to Utah comes with one month free storage. I was denied the opportunity to use it and I was turned away. I was forced to pay $296 for storage out of my pocket. I was told by the gentleman when I signed the contract that oneway comes with 1 month free storage and I wasn’t given any storage. I was delayed for days by customers service which promised to call me back to fix the issues but they never did. I never went over my mileage as agreed. I even went below what I was supposed to use. I need a refund and compensation for all I went thru.

IBRAHIM ODUBIYI 
Rating:
1.0

The person I have dealt with at this location was extremely rude and unprofessional. I have dealt with this individual and he has been a jerk every time I have dealt with him. On this occasion, I had to park and unload me trailer while he sat on his ass in front of the computer n his office. The person does not exemplify the type of employees that anyone would expect from any business. Please consider removing him from your U-Haul distribution locations!!!!

Mickey Pahl 
Rating:
5.0

Fastest service ever!! Got to us right away. Was very helpful

dan van vliet 
Rating:
5.0

Customer did not leave a comment.

Jenni Day 
Rating:
5.0

Customer did not leave a comment.

Robert Stidhm 
Rating:
5.0

Transaction was fast and easy! Friendly staff.

Jeffrey Maynard 
Rating:
3.0

Average

Scott Campbell 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Eliason 
Rating:
5.0

Customer did not leave a comment.

Valerieann Giovanni 
Rating:
5.0

Customer did not leave a comment.

karin schoepke 
Rating:
5.0

Great people

Steve Grant 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE WEISS 
Rating:
5.0

Good overall experience.

randy watson 
Rating:
2.0

Don’t over reserve all of the trucks so when customers rent the truck for a day they actually get it for the full day instead of being cut short.

Megan Stevenson 
Rating:
3.0

Customer did not leave a comment.

CONSTANCE OEMIG 
Rating:
5.0

I’ve used this drop off site a few times and would refer to a friend Very professionally and personable

Wesley Lewis 
Rating:
4.0

App still wouldn't work. I had trouble connecting and downloading my return milage and odometer readings. I called customer service and they helped. For whatever reason the U haul app didn't work for me so that was a bit difficult .

Nancy Lunt 
Rating:
3.0

Customer did not leave a comment.

Kent Karren 
Rating:
3.0

Customer did not leave a comment.

Kent Karren 
Rating:
5.0

None

Orin Bawden 
Rating:
1.0

The truck had no ac and I was moving in 115 degree weather. And I was overcharged.

jessica steele 
Rating:
5.0

I got the truck from Sunset rentals in St George Ut very friendly and helpful thank you for your assistance

JEFFERY BUHLER 
Rating:
3.0

Customer did not leave a comment.

Virginia Carter 
Rating:
1.0

Customer did not leave a comment.

Sean Bryan 
Rating:
5.0

Customer did not leave a comment.

Amy Wamhoff 
Rating:
4.0

Customer did not leave a comment.

Scott Richardson 
Rating:
5.0

Customer did not leave a comment.

Kat Petersen 
Rating:
4.0

After hours return

Keith Sackewitz 
Rating:
5.0

Customer did not leave a comment.

Kenneth Alleavitch 
Rating:
5.0

Customer did not leave a comment.

Stacey Robinson 
Rating:
5.0

Customer did not leave a comment.

John King 
Rating:
5.0

Thanks! The pick-up and drop-off were seamless, vehicle worked exactly as we wanted it to, and the price was fair as well. Easiest part of our move! :D

Christie Nielson 
Rating:
5.0

Customer did not leave a comment.

Miguel Calvo 
Rating:
5.0

Customer did not leave a comment.

David Walker 
Rating:
5.0

Customer did not leave a comment.

Richard Powell 
Rating:
5.0

Customer did not leave a comment.

barry blumberg 
Rating:
5.0

Customer did not leave a comment.

Dawne Roper 
Rating:
5.0

Customer did not leave a comment.

Gene Brenenstall 
Rating:
3.0

Customer did not leave a comment.

Amber Squires 
Rating:
5.0

Welcoming arrival. Nice job!

Craig Paxman 
Rating:
5.0

Friendly and quick

Christy Afu 
Rating:
5.0

Customer did not leave a comment.

Lisa Irvin 
Rating:
5.0

Customer did not leave a comment.

christopher sturdy 
Rating:
3.0

You could prorate additional time taken on a rental, rather than charging a full additional day rental when equipment is returned 1-3 hours late.

Dennis Fairbourn 
Rating:
3.0

Customer did not leave a comment.

Stephen Aragon 
Rating:
3.0

Customer did not leave a comment.

Stephen Aragon 
Rating:
5.0

I was unsure where to go. An employee walked out and greeted me as I was filling out return. He was super friendly. He guided me to where to park trailer. As well as helping me back safely to spot.

Kristin Tyas 
Rating:
5.0

Quick and easy

Elisabeth O'Byrne 
Rating:
5.0

Customer did not leave a comment.

Peter Haubi 
Rating:
1.0

Customer service is very bad.

Sergio Torres 
Rating:
5.0

Customer did not leave a comment.

Gary Takenaka 
Rating:
4.0

Customer did not leave a comment.

Gary Weseloh 
Rating:
5.0

When I went into the office to return our truck, someone was already being helped but another clerk saw me and came out right away to help me. Checkout was easy, friendly/courteous, and straightforward. Parking lot was crowded but there was still plenty of space to maneuver and leave the rental truck, and street parking was available for my personal car

Nancy Hsieh 
Rating:
5.0

I think the policy should be to return them with a full tank of gas so when you get the truck, it's already full.

Gabriel Waters 
No reviews have been submitted for this location.

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