El cliente no dejó un comentario.Michael H.
Customer Reviews for Sunset Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Why was I charged safemove when I did not select it?SALONI B.
Customer service was excellent. One thing - I could not get any sound out of the truck radio.Ian T.
I rented a van for 19.95+1.19/ mi. It was not the size described - but too late for me to change plans and use my own truck - so I used the van but had to make more trips. When I returned the van a couple hours later, I was also charged for a full tank of gas, SURPRISE! no mention had been made of gas charges on top of the daily and per mile rates. Apparently this information is in the contract, which I did not sign - I suspect the clerk esigned for me without my knowledge. So not only was it not useful - the whole point of getting a van was to do one trip - but I was charged double what I expected. Awful. Possibly illegal. Never renting from Uhaul again.Sarah C.
El cliente no dejó un comentario.Harsha C.
Erica was very helpful - thank you. The only issue we had was the slow response from the UHaul website as she was trying to process the transaction. Also, it would have been helpful if I could have preloaded my drivers license when making the reservation rather than having to do it at the pickup location. The cargo van was in good shape.Dan H.
El cliente no dejó un comentario.Shamim A.
El cliente no dejó un comentario.Beau K.
El cliente no dejó un comentario.john C.
El cliente no dejó un comentario.Khadija S.
clarity about how to access the vehicle, since we were set to get in via our smartphone. It did not work, there was a 45 minute wait on the phone. Fortunately the gas station the truck was kept at was open and the worker was a great help. Overall it took 45 minutes to pickup the vehicle, adding stress to our already tight schedule. It also resulted in extra charges because somehow the CDW was selected, where I had declined it when I made the reservation. The helpful guy at the gas station said he couldn't help with that. I still need a refund of ~$10.Victorino L.
Everything was exceptional and the staff was top notch Best U haul experience I've hadTracy M.
I have no complaints about Sunset Mobil or its employees, they were most helpful. But I do have to complain about the drop-off experience due to Uhaul's organization and planning. At 8pm on 6/29 I brought the truck to Sunset Mobil in Renton and attempted to return it using the mobile return option, but the website kept kicking me out and wouldn't allow it. I went inside the Sunset Mobil gas station to return the vehicle in-person, but was told that I was not on the expected return list. The employee tried multiple times to process my equipment return, but was unable to. I was there for over an hour. I had to wait for another employee on his night off to show up to assist us and he tried his best as well, but was unable to because Uhaul did not have me accessible on their list of equipment returns, even though they did verify the same vehicle was supposed to be ready to hand over to another customer the following morning at 8:30am. They took down my information and I turned the key into them. I have still not received any official confirmation of the equipment return.Britt H.
El cliente no dejó un comentario.olga R.
Both employees who checked me in and out were very helpful and friendly. The best experience I have had with Uhaul!Julie H.
El cliente no dejó un comentario.Nilendu P.
I had a confirmed reservation at another location. I took an Uber there and was told no van and nothing they can do. I also had to wait in line 30 minutes and the online Uhaul reservation person didnt help at all. When I reached someone in traffic they sent me to a location 20 minutes away. I had to pay 11 miles of driving just to get to/from home. Then when I got the van the desk guy at new location was nice but the van was totally dirty. We had to pick animal hair off both seats to sit and the back was not clean. I cleaned it myself before I could put my stuff in. This was a fail by Uhaul on multiple levels.Michael H.
The Haul location at the Sunset Mobil Station is fast and courteous. It's my go to place to rent a van. ¡Gracias!ERICH P.
El cliente no dejó un comentario.Tom O.
Nice people thereShahriar H.
Have the equipment there and ready. They didn't have the equipment they claimed to have. Tried charging more for equipment of lesser value. Took an hour just to go thru processing. They didn't have a good system in place at all. Mileage was off by a couple of miles, not in my favor so I had to pay extra. Would not use this location again.Sean O.
Asking an attendant at a busy gas station store to also set up u-haul rentals is a recipe for terrible customer service. It is not very comfortable for the u-haul customer to wait while the attendant completes the order, which can take 15 minutes, and other customers have to wait until the attendant finishes. If the attendant tries to help customers while working on the order the system will log them out forcing the attendant to restart the process. This location should not be renting trucks.Peter B.
The lady was not even trained to do this kind of job. She never used the Uhaul system before.Dieu N.
Please have someone look at both the brakes and steering. Brakes were not good and the power steering was not working.Matthew R.
Did have any blankets that were ordered and paid for and their system wasn't working wellSarah H.
I reserved 12 furniture pads but none were at the site. I was told I had to go to a different location to pick them up. I declined to do so and asked that the charge for the furniture pads be removed. The clerk said she could not do so and that I would have to take it up with corporate. When I returned the truck I asked again and was told that not only could he not remove the charge for the 6 pads that I did not have that the system would automatically add another 6-so I was charged for 18 pads that I never had or used. I will indeed be contacting corporate and if need the better business bureau and will leave a review on Yelp that highlights all of this.Patricia H.
El cliente no dejó un comentario.Don L.
Easy and worked very well for our move.Ken T.
It's possible I overlooked this, but when estimating the anticipated mileage being driven during the online reservation process, it should be clearer that any extra miles driven will incur a higher price per mile. Online I estimated 20 miles. At time of pickup I was made aware of the extra cost if I went over so I raised it to 30. I ended up driving 42 miles. If I had said 50 miles from the beginning, I would have paid the lower mile charge. My point is why should the customer be penalized for driving a few extra miles? Next time I'll be smarter about this and estimate a way higher mileage use.Joel A.
The published rate for the van was $21.00 with what I thought were all costs. My 3 hour rental of your smallest truck turned out to be $95.00. That borders on deceptive advertising. I suggest you be more transparent.John V.
El cliente no dejó un comentario.CHRISTOPHER D.
Terrible drop off experience. My uhaul app told me to drop off at the sunset location I picked up at but for some reason the manager made it a one way and there was a confusion on which location to drop off no mention of dropping off at a different location no address or any information which delayed the drop off process and then some how I was charged an extra day fee when I brought the uhaul back the day I picked it up. I found out later this is just a uhaul kiosk and not an actual uhaul store. I will never be renting from here again save the stress and go to a uhaul store where they know what they're doing.Brian H.
It took me over an hour to get my truck rental because i had to pick up my truck at a Gas Station which meant the person that helped me was the gas attendant and Uhaul attendant. I was given the wrong truck and when i mentioned to the Attendant, she told me i had to call UHaul Roadside Assistant. However, the Field Area Manager was amazing in terms of how he helped me resolve the issue.Connie Y.
Train your employees to know how to quickly and accurately give a rental to someone that has already booked it online. And don't tell them they get 50 free miles and then charge me for them when I return the truck.Chris A.
I was charged double for the miles I usedJialiang W.
This location is not a full Uhaul - just a "kiosk" per onsite attendant. Was not able to check me out or back in at the counter (which I had specified in my reservation). Also did not have the extra rental equipment I had paid for in my reservation. I was told by the attendant to go to another location pick up those things. If you need full service don't plan to get it at this location.Joe W.
Van was dirty and I had to sweep it out before being able to use.RICHARD A.
Good fast transaction. Thank you!ERICH P.
This was a really great experience and the man attending the gas station who also handles the U-haul was incredibly friendly, helpful, and professional! It really turned my experience around from the pick up. He made sure everything was taken care of and was super nice!Leah H.
The equipment were supposed to have with the truck was not available,Eric L.
I think you should do better job of training your employees how navigate your system. I believe the lady helping was still learning but attitude wasn't the best. The young guy who helped me open return was amazing.Nsofini B.
El cliente no dejó un comentario.Adrian Z.
El cliente no dejó un comentario.Camalita G.
That staff member wasn't wearing their mask when I return the truck. (WA state law requires for ppl to wear masks within building). Also want to add that the older man did not keep his distance. The steering wheel was off and made it extremely difficult to drive. I would never recommend this location or it's services to anyone. *when I picked up the truck, the young lady who helped me was very helpful and kind. That lady deserve a raise for following the rules and wearing her mask.Guadalupe G.
This was not the location I initially booked and I was very frustrated that the location was changed on me.Brooks J.
El cliente no dejó un comentario.Kelsey S.
El cliente no dejó un comentario.Joeleen H.
The attendant was the only worker onsite and was not trained to check out customers. The truck had an eighth a tank of fuel so we had to fill up before leaving. The truck door was frozen shut. The truck did not have the dolly or blankets in the back like we paid for. Luckily we were smart enough to verify before we left. We never got our blankets and the dolly they gave us had been sitting outside in the weather and was rusted. Because we had never received our blankets, we could not move a couple pieces of sensitive furniture which means we will have to rent a truck again, hopefully one from a location that prepares the truck for us before we get there. Overall, it took us an hour to get our truck and get on the road.Angela K.
Your app sucks. I had to go into the location to do most of the work for returning the vehicle. I'm so thankful for Doug who did what needed to be done so quickly and efficiently. It's not really ride share if I have to enter the building to get the key for pick up.Jennifer S.
The staff was great!! Super personable!!Virginia B.
Staff was great price good and van was outstandingWilliam M.
Van side-door needs to have hinge locks to keep it open.John M.
Better training.Bryan C.
It's a gas station without a drop box for after hours key return so you have to hand them to an attendant. I was told by Uhaul customer service that I had to return to this location. When I tried to do so the attendant told me I could only do it during business hours. This location advertised 24 hour returns so maybe they need to have a key box or work on educating the gas station employees about their return policy.Joseff G.
El cliente no dejó un comentario.Crystal C.
Sunset Mobile makes it easy and they are very nice people. When you ate moving, you are generally doing something you do not want to do. They were greatHeather W.
Major technical problems completing the transaction through the web app. When onsite I was forced to go into the building and work with one of their staff members; who got very confused and frustrated himself because he did not understand any of it. To add to the issues and further delay, the card reader they had on the property did not accept anything but a strip. Touchless payment is ubiquitous and especially during a pandemic, it was disturbing to see the care-free attitude throughout and how many times Uhaul forced me to put myself at risk during my entire user journey. After eventually finding a card with a strip, the delay and issues compounded because the backend systems did not associate the card I used through the web app flow and the card i used to checkout on site. In the end, we figured it out. For me, this was not worth $80+ in addition to the time that I lost having to deal with Uhaul's lack of backend system maturity and clear lack of training of onsite personnel (whoever may be accountable, that is). I've used Uhaul my entire life and I was very disappointed to have to pay for that terrible experience.Christopher L.
El cliente no dejó un comentario.sumeet S.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Beth G.
El cliente no dejó un comentario.Alece S.
U-Haul admits they know there is a problem with their rear door malfunctioning. Why have a customer wait 120 minutes for service?Michael S.
El cliente no dejó un comentario.Rick G.
Radio did not work, windshield wipers needs replacedGreg R.
El cliente no dejó un comentario.Ben H.
Took me 30 minutes to get my rental. Probably won't use uhaul again.Tanuj S.
El cliente no dejó un comentario.Lee J.
El cliente no dejó un comentario.Lance H.
Check in was terrible when I returned the truck. The charges were different from what I'd agreed to so I have to call Monday to get it fixed. The person who checked me in was confrontational and made it as difficult as possible. I left feeling furious. Even worse, they were not adhering to any social distancing protocol, and nobody was wearing a mask. It felt very dangerous.Lola J.
Dolly was not present in the truck, so I had to make a return trip to get it. Front desk rep rather unpleasant during van return. She charged me a late fee for being 20 minutes late, and then she asked me if I took a photo of the odometer. I explained that my phone battery was too low to take pictures. At this, she became irate "now I have to close up and go to the truck myself," she said. A really unpleasant character with absolutely no skills in customer service. DanDan A.
The woman who assisted me wore a name badge that reads "manager". I did not pay attention to her name. I reserved a 10-foot truck and appliance dolly. When I arrived to pick up the truck at 9:15 am, the woman said she did not have an appliance dolly but that I could pick one up at the Renton Highlands U-haul store. She told me she called the store to inform them I was coming. When I arrived at the Renton store, the woman working there had no idea what I was talking about. She had not received a call from Sunset Mobil. The woman at Renton called the Sunset location. Finally, I got the appliance dolly. The move took longer than I planned and when I returned the truck to Sunset, the woman working there had locked the store and was outside helping a customer with LP gas. I handed her the key and said I am late, I have to go. She told me I could not leave before I signed some paperwork. If you check you records, I have rented U-haul trucks many times over the years. I have never been told I needed to sign something after returning the truck. I had no time to wait, so I left the key at the front door. At 12:01 pm I got a phone call. It was the woman from Sunset. She told me if I did not come back and sign the paperwork, she would charge me a late fee. She also told me that she had my driver's license. I dropped my helper off at his car and raced back to the Sunset Mobil. I arrived at 12:45 pm. I had to be working 15 minutes later two miles away. I went into the store and asked what I needed to sign. She said I did not need to sign anything. She asked where the appliance dolly was. I told her it was in the truck, of course. She said go get it and bring it in the store. I told her I did not have time to do that . I told her that is her job. I asked her why she did not give my license back to me. She said you left it here. I complained that I did not like her poor customer service and that she had better not charge me a late fee. I raced to work and arrived on time. I worked 3.5 hours without a break and then checked my email. The woman from Sunset had emailed me a copy of my equipment contract #23042638. I could immediately see that she had indeed overcharged me, as she said she would. I called her back at 4:43 pm. She answered "hello". I asked if this was the Mobil station. The woman uttered something and I asked if this was her personal cell phone I had called. She answered "yes". I asked her about the charges on my contract. She said she had no idea. She would have to look at it the next day when she was at work. The woman indicated that I returned the truck at 2:13 pm, which is a complete lie and I have my Skype account records to prove I was working on Skype non-stop from 1:00 pm to 4:30 pm. In addition to lying about the return time and charging me double for the truck and the appliance dolly, she charged me $7.00 for a dolly I did not even rent and, on top of that, charge me an additional $7.00 late fee for the same non-existent dolly. I called tDan K.
Really, quite easy to use this site. Personal very friendly and helpful mKristin R.
Was charged double for reservation through UHAUL done online/phone. Took weeks to resolve issue through bank. Would not recommend overall service through UHAUL over the phone. Location handled the issue well.ALEJANDRA G.
It took close to 30 minutes to check out (reserved in advance), & about the same when returning truck.Deanna Z.
I rent here regularly, today was informed I had to check in the truck myself, show mileage and fuel levels. Im not interested in doing their job for them.... wont rent here again, too disorganized checking out and back in. And they wont let you leave the keys and email me my final invoice like a normal uhaul. Not renting here in the future.KELLY R.
El cliente no dejó un comentario.JOHN M.
I was happy that we have a U-haul in our neighborhood so thank you for that and it would be nice to add a pickup truck in the near future, maybe the summer months. the employees are greatly knowledgeable too.Paul M.
Location would not accept cash payment for rental at drop off time.James A.
No need for improvement. The manager Nicole was attentive knowledgeable and beautifulROBERT D.
Cashier charged for dollies that he did not provide. Cashier did not provide dollies, even though one was available on site.Ethan C.
Everything was easy going, the service was excellent, the employee made it very easy the Equipment was clean I rate this 5 starsJohn E.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.Hollis D.
El cliente no dejó un comentario.Andrei R.
El cliente no dejó un comentario.TETE W.
Person checking out Uhauls couldn't help anyone and basically had a meltdown. The dolly and blankets I ordered weren't in the truck, yet I was charged for them. When I inquired about them, I received a shrug. I received a call about an hour after I picked up the UHaul stating that I didn't pick it up and that it would no longer be held.Michael P.
In and out--quick and easy and good customer servicenacy G.
A little snafu on the pick up but we were upgraded to a larger truck at no cost to us. Overall service by Erina was great.Tad W.
The van was not clean - there were pine needles and wet paper towels in the cargo area. It doesn't look like it has been cleaned at all. The gear shift made funny noise when shifting from park to reverse. The service is friendly but inefficient! It took a while to do the "paperwork" for the van ... the clerk had a hard time typing on the keyboard. I would recommend this place since it's closest but it needs to improve on the rental process AND have the vehicles in better condition.Thuong N.
The van I reserved was not available, so the staff had to call uhaul support to move the reservation to different equipment. That truck had a giant hole in its gas tank, which resulted in fuel pouring onto the ground of the station. Upon seeing this, they switched my reservation to yet another truck, which worked fine. Due to the equipment switch and things not getting entered correctly (mileage and fuel) at the time of the switch, drop off required another call to uhaul support. I feel sorry for the gas station staff who really were doing their best to fix the situation.Colin W.
The app is not working. After I arrived I tried to see on my phone how to pick up the key for the car. There was no way to find it. It's important to fix the app. Also the link you sent by email does not work. I couldn't find a way to pick up the keyahmed S.
El cliente no dejó un comentario.CINDY K.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Rick P.
El cliente no dejó un comentario.Bunny H.
Clone your employee named Anna....She was great, and had fantastic customer relations. Very happy with her service!Cary D.
El cliente no dejó un comentario.jon S.
The person who "helped" me at this location was the most unprofessional person i have ever dealt with. First he tried renting me a truck under a different persons name. Then he spent almost an hour cursing and yelling at his computer. He was throwing his mouse and slamming his keyboard. When i finally got my keys he blamed me for the issues and then told me "the truck is out there somewhere". I will never go back to location for anything and recommend that no one else does.Scott H.
Truck was good. I feel your Mileage charge is excessive I realize it is less during the week but those days are not possible. I will use your competitors in the future as there mileages charges are much more reasonableGlenn B.
The right tear tire pressure was low and tire monitor sensor indicated low right rear tire as I was leaving station. I pumped up the tire at my destination.jeff M.