The truck smelled like smoke when we picked up. We left it clean but was charged a $20 cleaning fee which we weren't made aware of.Vasavee V.
Customer Reviews for Sunset Mini & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Madhu C.
Quite frankly I can't think of anything that could have made my experience more seamless. Upon entering, I was greeted with prompt genuine kindness and the rep was knowledgeable about the products and services available to choose from. Efficiency and kindness is always a winning conbo! Sincerely, KHKym H.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Tharindu R.
El cliente no dejó un comentario.Wenifredo L.
El cliente no dejó un comentario.Kenneth H.
This is not my first time at this location and for some reason both of the employees are kind of rude and the equipment is always dirty.Katia A.
Gas tank was not full when given to me. I only realized that after filling up at the end of reserving it, and seeing that the needle position was different than when I picked it up. I brought this up with the associate, but all she said was that I won't get re-inbursed for the difference. Everything else was great, but this small incident left a feeling of being ripped off due to check-in negligence of someone else.Cristian G.
El cliente no dejó un comentario.Scott O.
El cliente no dejó un comentario.Kelly W.
Easy smooth transaction. Location ideal and the owner was very personable.Brett P.
El cliente no dejó un comentario.Coty P.
El cliente no dejó un comentario.Vasile G.
I was never emailed my contract like the sales rep said. That made it difficult to estimate my refueling needs at the end of my trip.Milo N.
The lady was absolutely terrible. My dropoff time said 9am on my paperwork. I arrived at 9:20am. Lady said she didn't open til 9:30am, even though her door was open and she was moving about the space. She didn't LOOK busy. But decided to take my keys anyways. I offered to move the vehicle and she VERY passive aggressively said that she'd just have to move it herself. No explaination. No nothing. Terrible customer service. Wouldn't use her business for any services in the future, at all.Dino T.
Super friendly and professional staff! Check in/out was smooth and easy...MARK L.
Staff was very friendly and did a great job helping me figure out what I needed. Been there a few times now. Will come again!DOUGLAS D.
El cliente no dejó un comentario.Jukuan Z.
El cliente no dejó un comentario.Jennifer C.
El cliente no dejó un comentario.Aswathi K.
The woman helping was less than kind. When someone is dropping off a truck, I would expect the person working to explain the procedures and speak kindly. This woman spoke to me as if I should already know everything and was not helpful with my understanding of where to return unused materials.Amy M.
El cliente no dejó un comentario.Ronald D.
El cliente no dejó un comentario.Michael L.
I used a small truck only 9 miles, and I filled 1.5 gal gas. when I there waiting for they check truck, they say nothing issue, and let go and waiting, after 2 days, they charged me 2 gal gas fee again. only 9 mile and light traffic.Guangjie Z.
Not sure when my location moved to different location pickup and mr. Ben is not friendly he will be the first person not understand the customer. Always push the customer will you take or not. Not even understand customer problems. I'll not recommend anyone to uhaul if you have Ben kind of the resourcesAhilan G.
Your staff styed a few minutes after close to accommodate my last minute need for a truck, They were extremely pleasant to work with, as they always have been every time I have rented there (now three times). THANK YOU!!douglas B.
El cliente no dejó un comentario.Yinkai L.
El cliente no dejó un comentario.Michelle B.
Excellent transaction.Tim Y.
This location is clean and the ladies were wonderful! Our moving truck was ready to go! I'll send them business!Alicia M.
El cliente no dejó un comentario.vickie B.
El cliente no dejó un comentario.Leonid D.
Pricing. Attitude towards those on a budget.brianna H.
Very helpful and convenient!Bridget D.
customer service was bad. when we walked in the building to return the truck they told us to drop the key in the drop box first and then to do the truck return on our phone. when we started the return process on the phone it was telling us to take pictures of the gas mileage meter but we couldn't get in the truck because we were told to drop the keys in the drop box. we went back inside to tell them we couldn't do it on the phone because we dropped the keys already the lady very condescendingly motioned her hand and a dropping motion and mouthed â€œdrop boxâ€ so i said back sternly â€œwe dropped the keys alreadyâ€ and the lady just said â€œwe'll take care of it thenâ€ very unprofessional.Kiyan C.
El cliente no dejó un comentario.agustine E.
El cliente no dejó un comentario.David K.
The landscaping is beautiful, the staff is friendly, the instructions were clear and concise, the equipment was clean and easy to drive, check out and check in were a breeze.Ariana O.
We've rented from UHaul many times and this was one of the best and quickest in and out rentals we had. From check out to check in everything was perfect. Great staff and great customer service.Mychal W.
El cliente no dejó un comentario.TanwirAhmad Z.
El cliente no dejó un comentario.John P.
Unit was clean, but NOT maintained well. Multiple delays were caused on our trip by multiple check engine lights. Caused a mobile service visit. Not acceptable.dave W.
More communication. Otherwise it was so much better than I expected. ¡Gracias!Kathryn V.
El cliente no dejó un comentario.Anthony P.
Not a thing. Check In, check out well handled and the equipment was waiting and in great shape,BRUCE P.
Although I reveiv3d the equipment late I was offered extended time and my counter experience was quick, efficient and professionalBrianne W.
Better Customer servicePedro H.
El cliente no dejó un comentario.Joie S.
I noticed the employee behind the counter did not try to promote the sale of boxes or wrapping items he rather seem to be elsewhere and he also gave us zero instructions on the truck thank goodness I've rented before and know all the ins and outs. I will definitely use U-Haul againKristeen H.
Reception people were friendly and polite. Truck was clean and maintained. Will definitely rent from them again.Patricia J.
El cliente no dejó un comentario.Karandeep R.
El cliente no dejó un comentario.JONI T.
Everything looks fine. Awesome service.Brahmaiah P.
Professional and courteous staff. Clean and newer trucks. Would highly recommend this U-haul site.LaleDouglas C.
Jared is the best!Peter A.
El cliente no dejó un comentario.eric S.
June is the best!!!!Peter A.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.Loree M.
Customer service or the owner she nice and helpful.Michael D.
El cliente no dejó un comentario.Hieu T.
I'll only rent from June! Excellent customer service and she's a delightful person to be around.Todd H.
El cliente no dejó un comentario.david M.
Great experience!edward V.
El cliente no dejó un comentario.Christian W.
Put broom inside the cargo van.Saros S.
U-Haul is generally a pleasant experience. Long story short, if you are going to allow people to return equipment UNDER the refill line they agreed to, the NEXT customer should not be threatened to pay charges if they do not fill the tank to the refill line to place the LAST CUSTOMER FAILED to do. Poor business practices.Joshua M.
Friendly and efficient service!Samuel W.
Have never had an issue at this location and would drive out of my way to use them. Friendly, courteous and they have enough equipment on hand.douglas B.
I had a horrible experience I specifically made sure that I did not get any tape or move insurance or anything like that because I wasn't moving I was just going to pick up a table but yet you guys still charge me $15 or 1499 for some move protect planner something that you guys have and I totally overdraft in my bank account and cost me a whole bunch of money and I still haven't got reimbursed or heard anything back from you guys so I was a horrible experienceJeffrey W.
June was AMAZING!!! She was so helpful and incredibly patient I had some hiccups to workout and she was polite and calm when I was getting frantic, because moving is stressful but she really was a bright lightjordan P.
El cliente no dejó un comentario.Troy J.
El cliente no dejó un comentario.Kenneth L.
Great efficiency, no problems at all - highly recommendWard H.
Gentlemen there in the office was helpful and very easy to work with.Brad G.
Jared was very helpful.Graham B.
We turned in the truck last night around 11 pm thought and they still charged us for the while time.Felila S.
I had to wait in the lobby for 10 minutes before I saw a single employee. No sign, no warning, no indication of where they were or why I had to wait that long. I ended up calling the store while in the lobby 6 times before someone answered, and when someone finally showed up to help, they were incredibly rude and dismissive towards me, speaking to my partner rather than myself when asking the questions before giving us the keys to our truck. I've never felt so dismissed at any other business and I would happily go literally anywhere else BUT here again.Kya M.
El cliente no dejó un comentario.MANJUTHAH S.
El cliente no dejó un comentario.Otmar B.
El cliente no dejó un comentario.Ryan G.
El cliente no dejó un comentario.Adrian O.
El cliente no dejó un comentario.Francis A.
Truck was very dirty inside and out and the first one i looked at had a massive leak in the roofMatthew E.
Friendly service. It was an easy and quick transaction. The gentlemen who helped us was very helpful and knowledgeable. Would Highly recommend.Jessica M.
El cliente no dejó un comentario.ngoc P.
Great customer service! Kind, knowledgeable & friendly. Priced very fair.Stephanie K.
Pickup and drop off were quick and painless. ¡Gracias!Andrew F.
El cliente no dejó un comentario.Debbie C.
El cliente no dejó un comentario.Elizandro N.
El cliente no dejó un comentario.Cameron R.
Front desk was very helpful and professional. I highly recommend!Geoffrey D.
Helped by a wonderful lady named June. Quick easy in and out.Shontonio W.
great overall service 10/10Nicholas V.
The receptionist was very helpful and nice!Mathew S.
El cliente no dejó un comentario.Kelsey H.
The truck cab reeked of cigarette smokeShane D.