The staff and manager were extremely rude and unhelpful. Took an hour to collect my Uhual making me late for my movers. The manager was hostile and disrespectful. If I had another option at that time I would have left.
Kristen D
Customer Reviews for Sunnys Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pleased with the outstanding service I received. Well definitely do service with uhaul again.
Jennifer ZHave the truck at the location as promised during the reservation. One hour waits is extremely unprofessional!
David BI never received my deposit back from 11/18/2022
Contrena GThe Overall pickup process was subpar at best. I made a reservation in October at the Kirkman Road location. I was told they didnt have a truck and to go to the Kissimmee/St. Cloud location. When I got there, they didnt have a truck. I was then told to drive back to Orlando to Sunnys Mini Mart where we sat for an hour because they could not get the computer to work. We said to cancel the reservation as it was already 3 hours past when we were supposed to get the truck. We left to find out the reservation was not canceled and we had to drive back. A suggestion would be to have reservations followed through on as this was ridiculous and extremely frustrating as we lost 1/2 a day of moving.
Zachary SFelt like a very unsafe area, definitely didn't feel comfortable there. I prefer uhaul stores and this place was picked for me, not a great experience and I use uhaul often.
stephen sI was offered a 15 ft truck while I have rented a 10 ft. That created a chain reaction that they try to solve but a corporate manager who was call to see if she can do anything started lying saying that the previous renter has not returned as we were stupid people and she was just aware of the situation. We cancel the reservation and rented the truck we wanted in Apopka without a reservation. The return of the money paid was flawless as usual with u haul.
benito rThe worst uhaul I’ve rented and I’m renting a lot of them to carry equipment that I’m installing all over the country. It was filthy, filled with sand. I had to ask the owner to clean the step on the drivers side because it was a dangerous slip hazard. Cock roaches inside the box. Ugh
Robin BThere should be an designated location for the uhaul equipment and not just in the stores parking lot. The truck I rented was very big and long so it took up a lot of space.
Monique Shelpful group but would never go there again - very unsafe area.
Mark CI was told that the gas tank would have been 1/4-3/8 full. I then started driving the vehicle and there was ~20 miles left in the tank, so I had to pay out of pocket for the difference.
Andrew SDid not have the dolly’s I ordered or the blankets. Truck sounded like it was going to break down any minute. I put gas in it and was 6.00 short of line charged me even though he did not give me my equipment. I had to go buy a dolly.
Kathy JI was handed the key at the register and had to wander around and find the truck myself. When I opened the back of the truck, there was potting soil in the bed, multiple rough cut blocks of wood and a bunch of padding blankets left from the last mover.
BRIAN ZCustomer service Clean truck Kindness
GWEN TUpdate payment systems and get trucks tuned up no reason i spent almost $80 to put the gas back at the starting point from when i picked up the truck
QUINTAVIA BDirty store. Slow employees. They sell crack pipes in this store. Nothing uhaul about this location at all. Will never go in this establishment again.
ANDREW AI was unable to drop off at another location. This location was out of my wait. The store was not clean.
Tresta M👍👍
Wilson ANOTHING ELSE
heeralal sThe Truck was not in Great or even good shape to rent but I needed a Truck to move my daughter in .I would think you would keep the Trucks in Good Condition and Safety high . This was unfortunately not a good experience this time.
william llast time i rented from this location the truck had a flat tire when I went out to get into it.
John GThis is not were I picked this Uhaul fault this is UHaul and movinghelp.com fault This was one of the worst days In my life. I had hired these two guys from Stong men movers or something like that. But these two individuals that showed up to my house about 2 hrs late had came into my house moved one thing which was my save in which they charged me an extra $100.00 to do. On top of The $95.00 I paid these two individuals though the UHaul site. These two individuals had also stolen my Rolex from my house as well. So then I had given these two individuals my new address for them to come to help me unload my UHaul and they took off and never showed up. I just had back surgery on my back and I had to move everything up to my new place. Ontop of all this I called UHaul customer service and the customer service lady by the name of Honoree_pemberton had then told me that she was only going to give me a $30.00 coupon for all my troubles. I said that was fine until I revived that 30.00 coupon in my email box and it is and was a Malicious link that this women by The name of Honoree_pemberton had sent to my email. So this has nothing to do with were I rented. This uHaul truck from this has to do with UHaul and the moving helpers.com F———-
Michael PThe check in/ out process was lengthy because of the poor guys behind the counter having no help and this location is part of a busy convenient store. The truck bed was sticky! Three were roaches in the truck back. It's was gross.
Tess FNot a full service location, very busy bodega, not the way I would select to do business with. The vehicle was parked down the street in someone's front yard.
Jon HWould have liked to have an option for unlimited miles. I thought I had paid for that option. I drive 94 miles at $1 an hour. That's a RIP off!!
Richard KI made a reservation for a 15-foot truck but when I arrived all they had was two smaller trucks. The clerk behind the counter told me it was a 15-foot truck but I measured the length at 12-feet. Even after I returned it I told the guy it was only 12- feet in length. He said, "you think it's 12-feet?". I told him that I measured it and it was 12-feet long. At that point the guy laughed. Terrible customer service. I will never rent another U-Haul truck again.
Darrell MWrong truck. Terrible custormer service. Will be calling corporate asap.
Devon MCustomer service was terrible. Service member kept me waiting while store customers were in store. Service member stopped completing transaction constantly. Took more than a half hour to get the truck and to return the truck. NOT FRIENDLY AT ALL!
Michele WVery good customer they were so nice and funny made u feel great in the store
Marciadene FFilled with cockroaches and it’s in the hood
Hans PThe only disappointment was in researching the truck it should have had a ramp to load and did not, so as a female it was difficult to lift things such as a washer and dryer
JOANNE KVery polite respectfull
Jeff S1. Location did not seem safe, would not go after dark 2. Pick-up appointment was 8:30 am, Attendant was not available until 9:00am causing me to be late for my need 3. I was given the truck with 1/2 full gas tank, when refilling I put too much gas approx. $40 worth. Attendant told me there was no way to recover the cost of the extra gas. Overall not happy with the rental.
joseph nHorrible location. Located in a run down mini mart in a high crime area. Worker is very in knowledgeable. Asked me to park the truck because he couldn’t drive. Then complained about how it was parked and wanted me to move it several times. It doesn’t even seem like U-Haul vetted this location at all.
Kevin Ifirstly they are accessible because they are not necessarily located in a single place as independent businesses work but in question the cost charged to my person I think it was not clear because they never told me that delivering the truck elsewhere had an additional cost which did not have that and I unset my week. They should be more specific in that aspect I think it was unfair that charge since I searched the truck on Saturday at noon and deliver it Sunday before the required time
Janietta VNothing to improve.
Charles TSunny’s Mini Mart is a very busy place, expect to wait at least 15 minutes to pickup the truck and another 15 minutes to return the truck, the owners are very nice so you can’t be upset about the wait, they have a huge “regular” customer base so don’t blame them for being busy and taking their time with everyone. I would rent from them again if I ever needed a truck.
Brian LThe service for Sunny Mini Market was horrible
Janie SI was originally supposed to pick up the 10’ Truck from Retro Garage. They called and said they didn’t have any vechiles so I needed to go to a further location off Forest City Road. I went there at my 10am pick up appointment and was told they didn’t have the truck or any other vechiles and to go to the Sunny Mart location. I went to Sunny Mart where they had double booked the 1 truck they had. The manager there never apologized and told me that the other customer was there first (it’s now after 11am) and that I had to wait for them to do their business and to come back at 6pm to get the truck. I did come back at 6pm as I had to move furniture today...the day I made the reservation for in advance by the way. No apologies, no discount...and no future business from me or any of my family/friends. Moving is stressful enough without U-Haul adding more headaches with unreliable service.
Clare STerrible Slow service
John MLocation should be only trucks, not a convenience store.
Janice RI reserved a truck in advance and completed an express pick up. I drove over three hours to pick up the vehicle and it was not on site. I was directed to this pickup location which is seven miles from the original reservation and my storage unit to be moved. This location was a convenience store with the rental parked in the yard of a home next door. The manger was polite and helpful but would not compensate me for this inconvenience.
Gene GThe pickup location is in a sketchy part of town and at 1130 I was the only person in the store not purchasing alcohol. I am shocked that U-Haul would allow such a place to represent their brand!
bruce wBe in a decent neighborhood. The agents were helpful and pleasent.
SANDEE LAlthough I arrived at about his closing hour, still very friendly and helpful !
ralph mAfter a hard day of moving the personnel at this location saw 4 drips of oil on the truck's floor and said he would charge us a cleaning fee for this dirty truck. We were able to wipe the oil off the floor by using 2 paper napkins we had in our car and the spots were easily cleaned up. Not HELPFUL to us at all. More concerned with charging us than trying to help us after a long hard and exhausting day. Not professional at all and we hope this is not the way U Haul treats all there customers. After hurricane IRMA has passed the Orlando area I will call and report this issue to U Haul. Have used U Haul a number of times before, this time our experience was awful.
JOHN WNo tienen Buena atencion al cliente
dino pI was not able to use car dolly because of the storm. So I returned it right away. Waste of money
JUSTIN B1. Reservations should mention if charges must remain on credit card at the particular location. I'm used to paying in cash when done, and just canceling credit transaction. 2. I was promised large dolly & strap. This location had neither. 3. Truck went 38 miles & used almost $30 in cheap gas, 1/3 tank. Good grief.
Jeri S