Customer Reviews for Sundance Self Storage
(U-Haul Neighborhood Dealer)

293 reviews

3701 Sundance Dr   Elko, NV 89801

(775) 738-8154

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(775) 738-8154

3701 Sundance Dr
Elko, NV 89801

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Snacks lol

Wesley Woodruff 
Rating:
4.0

Customer did not leave a comment.

Sheila Waldon 
Rating:
5.0

A little confusing at first for me at first but the staff was wonderful & friendly!

Chris Mcanany 
Rating:
5.0

Customer did not leave a comment.

J Warner Griswold 
Rating:
5.0

Customer did not leave a comment.

Mariane Carol 
Rating:
4.0

Customer did not leave a comment.

Melody Munoz 
Rating:
5.0

Brooke was great. Sure helped me with all the changes on my uhaul rental. Excellent employee!

denyse claude 
Rating:
5.0

Customer did not leave a comment.

Anthony Rose 
Rating:
1.0

They didn't keep their posted hours of operation which resulted in being accused of theft. In the initial contact with a Hattie I felt because I'm Afro American. Absolutely unexceptionable behavior by this particular dealer mgnmt.

James Mcday 
Rating:
5.0

I lived in Ely and was promised a truck and the en got called to drive 2 1/2 hours to elko to get a truck

Carlos Brito 
Rating:
5.0

Customer did not leave a comment.

Mauro Lobato 
Rating:
4.0

I returned the trailer at night, but needed customer service help on phone because your app is terrible and finally the person suggested using the website for the return and it worked fine. So site is good, your app -- not so much.

Keith Kohn 
Rating:
1.0

Customer did not leave a comment.

Virginia Schembri 
Rating:
5.0

I rented a car hauler for a few hrs. The hoist was amazing. Gave us some samples of new products. Couldn't say enough. Great place. Will go back

matthew irons 
Rating:
2.0

Customer service rep was nice. The mobile app check in did not work which caused delays. The truck had a dead battery and we had to jump it. Truck was also out of gas so I had to idle and hurry to a gas station hoping it didn't run out, and leave the truck running since the battery was dead. I had to jump the battery again the next day just to return it. I should not be charged such fees for all the trouble it took for this horrible quality truck.

Deborah Marcom 
Rating:
5.0

I absolutely love this location. They have the friendliest group of people working there, they are very helpful. Every time I rent a uhaul from here ( which would be every time if avail) I am greeted with smiling faces and friendly people. I was hoping to have somewhere to write a review, cause I am always so grateful for their help and kindness.

Patti Syndergaard 
Rating:
5.0

Nothing keep doing great 😃

TRACY DIANNE RABB 
Rating:
5.0

I would like to thank Mitch, Brooke and the whole staff. Sorry I forget the names. I really appreciate you. Thank you

TRACY DIANNE RABB 
Rating:
5.0

Customer did not leave a comment.

robert carlton 
Rating:
5.0

The truck was low on coolant fluid and our truck overheated. The lock on the back door also did not work. General inspections should be preformed.

Gwen Wuesthof 
Rating:
5.0

The location is Kind of out of the way

Pavel Black 
Rating:
2.0

Safety sticking to their words not making it even more stressful and more expensive just to get what you need to move because that still has me pretty mad that costed me not only the rental fee for the trailer and truck but almost $120 for more fuel to get the equipment I already paid to have them charged even more when dropped off causing me to have to leave work earlier just to handle the extras charge on top of the extra fuel and now lost wages to . I would like to use your U-Haul again when needed but seriously losing Faith in this company as well .

kelly Renee Polzer 
Rating:
5.0

Customer did not leave a comment.

Donald Chaney 
Rating:
5.0

Great experience no surprises I actually got a refund Mitch the man who works at Sundance uhaul renters was great to work with thank you!!

cheryl couturier 
Rating:
5.0

Customer did not leave a comment.

GARY STIDHAM 
Rating:
5.0

Customer did not leave a comment.

Donald Chaney 
Rating:
3.0

Reserved my equipment online and was charged almost 3 times what it said online. Wasn’t told how much my card was being charged for tell afterwards. Very disappointing it was my first time renting probably will find a different company next time.

Courtney Shroyer 
Rating:
5.0

Very satisfied working with Sundance Mini Storage . They all were friendly , helpful & efficient . I highly recommend this company

Rendall Stiles 
Rating:
4.0

They are friendly and helpful

nichole ross 
Rating:
3.0

I followed their directions and filled the gas tank. They claim I didn’t and charged me 11.00 for less than a gallon and I DID TOP IT OFF. ABSOLUTELY RIDICULOUS

Traci Rabjohn 
Rating:
3.0

Customer did not leave a comment.

John Menje 
Rating:
4.0

Possibly maintain trucks better? I say this as the engine on my rental blew.

Kenneth Hargrove 
Rating:
4.0

Customer did not leave a comment.

Richard Melquist 
Rating:
5.0

Customer did not leave a comment.

Roger Anderson 
Rating:
5.0

Everything was perfect

Joel White 
Rating:
5.0

To carry a phone

MARTHA ARLENE SMITH 
Rating:
5.0

Great people to work with! Very well run business with customers service a priority. The place to go.

Fran Rockwell 
Rating:
5.0

Customer did not leave a comment.

robert espy 
Rating:
5.0

Customer did not leave a comment.

Gary Stidham 
Rating:
5.0

very helpful crew, thanks...

Alex Mikl 
Rating:
5.0

Customer did not leave a comment.

Randall Snider 
Rating:
5.0

Excellent service and the representative was very helpful.

Donna Ferrara 
Rating:
5.0

Very friendly and professional. Handled the transaction in a timely manner.

Donna Robertson 
Rating:
5.0

Customer did not leave a comment.

Dawna Sperry 
Rating:
5.0

The rental person was absolutely awesome !

Peter Mitchell 
Rating:
5.0

I think it would be better if your vehicles were full at pick up. Like rental cars. And returned the same, like rental cars. Thanks.

Julie Casey 
Rating:
5.0

It went smooth but coulda been smoother, in that we didn’t know ball hitch size or what type of trailer light connectors it had. Next time I think customer service should inform the customer of that information. Otherwise my experience was awesome.

Billy Bell 
Rating:
1.0

Pickup time was 10:00. Didnt leave until 11:00 because they couldnt get trailer out of field that had snow. The place opens at 9. One would think that they would look at u-haul pickups/dropoffs for the day and get shit ready. Maybe thats just the business man in me. Was thoroughly pissed. After 30 min of waiting i was searching for cargo trailers for sale in the area because i was tired of dealing with Elko area Uhual shit.

Spencer Boyer 
Rating:
5.0

Customer did not leave a comment.

Gary Larson 
Rating:
5.0

The app wouldn’t update the info so I had to call to get info for pick up. Still can’t find my rental info

Jocelyn Cummins 
Rating:
5.0

Customer did not leave a comment.

Curry Smythe 
Rating:
5.0

There was a computer glitch and they worked through it very fast and got me on my way. Very friendly and accomodating.

john morin 
Rating:
5.0

Customer did not leave a comment.

Juan tarma 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnsmeyer 
Rating:
5.0

Customer did not leave a comment.

Margaret Morris 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wall 
Rating:
5.0

Great help while dropping off the trailer. Excellent customer service. Would use this location again.

Spencer Leenders 
Rating:
5.0

Truck was struggling to start and very hard to get into the correct gear. I drove 24 miles total over 3 hours of having it, but I was charged $49 for 7 gallons of fuel after I returned it. There's no way I used 7 gallons of fuel in 24 miles. I was charged incorrectly for fuel and was more than the entire rental.

Craig Gorshe 
Rating:
5.0

Customer did not leave a comment.

Manuel Palacios 
Rating:
5.0

Very good and pleasant experience. Everyone was really nice and genuinely happy to help.

FERNANDO JOSE 
Rating:
5.0

Customer did not leave a comment.

MANUEL ROMERO 
Rating:
5.0

Great customer service

Gena Sirkel 
Rating:
5.0

all is good

Larry Calderon 
Rating:
3.0

Properly detail interior and exteriors. The 15' truck I got had grime or grease all over the the console and cup holders and steering wheel. Also regularly check and maintain hardware such as chains for trailers. The carribeaners on my trailer chains were so rusty I had to use channel locks 100% of the way for one of the 2. Also train your employees to be able to answer typical questions such as, "what kind of mileage does the 15' truck get on the road?" I was "offered" some extra money off my bill if I was willing to return my truck and trailer to a town a couple dozen miles away from the town I was relocating to. I accepted, not fully aware that even the little 15' trucks are still major gas hogs. Final suggestion, make sure your air conditioning units are working when your signing out trucks in nearly triple digit temperatures.

jordan russell 
Rating:
5.0

Customer did not leave a comment.

Cynthia Umbrell 
Rating:
5.0

Customer did not leave a comment.

Terry Ohs 
Rating:
4.0

Customer did not leave a comment.

Aaron Hallenbeck 
Rating:
4.0

Customer did not leave a comment.

RODNEY PETZEL 
Rating:
5.0

Customer did not leave a comment.

SAM CROUCH 
Rating:
5.0

Customer did not leave a comment.

Emily Adams 
Rating:
5.0

Customer did not leave a comment.

Emily Adams 
Rating:
5.0

Customer did not leave a comment.

Emily Adams 
Rating:
5.0

The staff at Sundance Self Storage were efficient, polite, helpful & pleasant; an enjoyable professional experience.

Greg Beasley 
Rating:
4.0

The truck was hard to drive. You where bouncing around to much. I think it needs the suspension checked. It was a bad trip.

Diana Clark 
Rating:
5.0

Customer did not leave a comment.

Enoch Dahl 
Rating:
3.0

Customer did not leave a comment.

Addie Garcia 
Rating:
3.0

Customer did not leave a comment.

Craig Gorshe 
Rating:
3.0

The employees there were the best I've ever encountered at a U-Haul place, and the best of most places I've been to for years now. When I picked up my rental I was greeted from someone that treated me like we were best of friends. Someone that enjoyed what they are doing for a living and were happy to have a job. It was wonderful. Then, on my return, I had a problem in the yard. This time a different employee asked if I needed assistance then immediately came to my aid and helped me with no questions asked. I wish every business was as good as this one. What a pleasant surprise. Thank you.

Paul Taylor 
Rating:
5.0

Customer did not leave a comment.

MANUEL ROMERO 
Rating:
5.0

Customer did not leave a comment.

David Pierce 
Rating:
2.0

Truck cabin was dirty! Windshield had bug splatters. Fuel said it was half way but it was actually about 30 dollars low then halfway. Was charged a extra day for dropping off 1hr late ! Worst uhaul experience. Truck ran fine other then it being dirty. I took pictures

Isaac Villalobos 
Rating:
5.0

The drop off was excellent. The lady was very helpful and it was very fast...

Mark Schlosser 
Rating:
5.0

Customer did not leave a comment.

Pat Tsunemori 
Rating:
5.0

I have zero complaints

William Copper 
Rating:
5.0

The windows and mirrors very dirty

Jewel Wagner 
Rating:
5.0

Better seats and bluetooth

Lorelee Gregory 
Rating:
5.0

The young woman staff person was amazing!!!

Barbara LeBret 
Rating:
5.0

Customer did not leave a comment.

Kaleb Brace 
Rating:
5.0

👍👍

Julieta Ochoa 
Rating:
4.0

Customer did not leave a comment.

Kenneth Orr 
Rating:
5.0

Customer did not leave a comment.

Bruce Tipton 
Rating:
5.0

Customer did not leave a comment.

Julian Mitchell 
Rating:
5.0

Great service, great location. All around great experience.

Patrick Clary 
Rating:
5.0

Customer did not leave a comment.

Andrew Reid 
Rating:
5.0

Customer did not leave a comment.

Robert Tocco 
Rating:
5.0

Customer did not leave a comment.

Hydee Spencer 
Rating:
5.0

Customer did not leave a comment.

Laura Dean 
Rating:
5.0

Customer did not leave a comment.

JOHN REHMEIER 
Rating:
4.0

Gravel the back lot perhaps as the back was extremely muddy

Jennifer Fuller 
Rating:
5.0

Mitch was so helpful and got me down the road quickly :) I couldn't ask for better customer service. Thank you Mitch !

Jeanne Kegney 
No reviews have been submitted for this location.

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