It was an easy drop off and they were very easy to work with!
McKylie H
Customer Reviews for Sunbrook Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Fast and friendly
AARON NThanks for having what I needed on hand have a great day and keep up the good work
WARD SExtremely easy pick up and drop off. Hassle free!
Dale GChris was extremely helpful! Thanks!
JOEL EProcess was quick. Staff was friendly and helpful.
CHARLES GThis was the second time I rented from this location and they have had the equipment I needed. The location is very well run and the staff is very friendly.
GARRY KI reserved the U-Haul for a holiday, so the facility was closed. I'm not super techy, but I found the online check-in process to be very thorough, yet very easy. I was very pleased and recommend!
Sarah HOffice was not open so I did the unattended return...smooth and easy!
BRADLEY AI was served by competent staff at Sunbrook Secure Storage. They treated me with respect and good service without the pretended politeness that is so prevalent today and that so obviously clashes with thinly veiled antipathy for the customers who make their life inconvenient just by showing up at the door.
MARCUS RI did an overnight drop there was no one to help me because they were closed. The lot was pretty full but I was able to get my truck in with ease.
REBECCA CDoin fine
CHASE GExcellent service
CHRISTIAN NIf the truck doesn't have a ramp you should let people know before they rent it. It's a super important detail. I don't know if all 10 footers don't have a ramp or just the one I was using
JOHN PYou were great. Thank you very much.
CIRO DN/C
ANTHONY SThe U-Haul dealer at 958 N 1100 w, St George Utah would only do one way and not do a local. So i had to go to the one at Sunbrook secure storage to get my rental. they were friendly and easy to work with .
CRAIG DThe first location would not take the equipment because they had 7 auto transports already and had no room for more. The next place had 5 and we're expecting 2 more. The last place did not want to take it either but I told them that I was leaving it and not going to another place so they reluctantly accepted the transport
BRETT JAWESOME customer service. The U-Haul app had me scheduled to pickup at a completely different location than the text confirmation I received. The rep at Sunbrook Secure Storage had the problem resolved within a minute and I was on my way. Cleanest U-Haul truck I've ever driven.
Robert MJust making sure trucks are swept out before renting out.
BRICE MThe location was fine and clean. The truck was clean but broke down with a full truck which caused me to miss appointments and deadlines. Vehicle was obviously not maintained mechanically.
Jonathan BNo improvement needed. A+ Service
ROBBIE DGreat customer service in St Geoege. But the drop off was a nightmare. No ine was there to accept the uhaul. It was a very sketchy place in Tucson. Took it to a real dealership across the street. They were very nice to accept it. Contacted some one at uhaul and said it would be ok to take it. Please don't send us to a place like that again. We tried calling them and said know one was available to help. Take them off your return list. They are on Benson. A scary place to go too.
LINDSAY PI used self-service drop-off using the u-haul app.
Andrew BPrompt and friendly service. Needed a small van for short in town move of a piece of equipment and U-Haul had exactly what I needed when I needed it.
NORMAN BEntrance on Google Maps is the back entrance of House of Jump
KEVIN JIt isn't obvious where to turn in keys and it's a pretty long walk from the equipment parking area to the key box, especially in very hot weather.
ROBERT MExtraordinario servicio al cliente
AARON JChris had excellent customer service.
DEVON DPlease bring a piano mover 4 wheel floor tool on our next move
Mike KQuick and friendly.
Kevin SThey had the car hauler right to go, forgot to put the appliance dolly in, which was a quick fix ready driving off the lot and check engine light was on so we had to swap trucks. Minor inconvenience but overall good experience.
Jayson CGreat service!
Jerald WAwesome service. The tow dolly was in great shape and had no issues going 1800 miles!
kaylee mIt was super easy and very friendly!!
Jeffrey SThey answer the phone when I call. They did what they said they would do. Pleasant change these days. We'll use them again
William RThey are always helpful and great to work with. Will definitely tell others about them.
TINA CVery helpful service. Been great everytime dealing with this location. Gracias.
Nancy BGreat staff
Michael CScheduled local pick up- availability was verified via website and then again when received uhaul email. 2 days before pickup I got a call stating not available - nearest was 45 mins away. This is complete BS. Will make sure everyone I know hears of this experience. You guys suck for this!
Mark OService rep was so helpful, and gave us all the information we needed. Had called ahead because of the equipment we needed possibly not being available, but offering an option for us. Had a very positive experience here.
Maureen BEverything went smoothly. Truck worked great. Highly recommend U Haul St. George.
Pierre NGreat service. Assisted in set up. Made the process much easier. Valuable service compared to a Penske rental.
MICHAEL DI returned the truck prior to 24 hours. I rented it for 48 and was charged as such. If the truck is returned like un this case. I should only be charged the 24 hour rate and not the 48 hour. The employee said nothing could be done.
ARIK CI rented in St George Utah because the rates in Ca are absolutely absurd. I even tried to get a price match/price comparison and was told that Ca is the only state that you cannot do a price comparison. I feel bad that a company like U-Haul has to bow down to the liberal mindset of the Ca leadership, and I use the term leadership loosely. It is a controlling, unpatriotic environment that U-Haul finds itself in and I feel bad for you. A 5x8 from Southern Ca to Johnson City, Tn over $1000, Johnson City to Southern Ca for the same trailer, $206, there is something wrong with that.
russell sThe ap has lots of issues and has to call U-Haul for help for the self serve. Took almost an hour to actually get the truck with all of the glitches. Self serve needs to be more easily accessed. Returning was definitely more smooth. Other than that, good experience
William SIndividuals were rude. They treated me poorly by insulting me.
Hunter MHave a way for your local franchises in smaller towns (like Hurricane Utah) to have adequate backup of equipment so the customer doesn't have to drive to another location further away to get what was reserved. In our case, our rental was dependent on another customer turning in their trailer as was arranged. I would think that when this happens, the UHaul company would offer to and ensure get a trailer in advance from a nearby business and not expect the customer to make up the difference. It added another 30 miles and more time on my busy day - but it all worked out!
Jonathan BThe clerk at checkout was wonderful and extremely helpful.
Jacqueline BFirst time shipping a container. Was a bit apprehensive but all my questions were answered and everything went so smoothly.
Michelle GFast and easy return!
Bob B