Comentarios de los clientes para Sunbrook Secure Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sunbrook Secure Storage

Clasificación general:

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TERRY Q.
Clasificación:

This was the ow worst experience I have ever had with U-Haul, The store in St George on Dixie was my only lifesaver. I rented a truck in California, four days prior to moving my whole life, they tell me they can only give me 2 ten foot trucks. I was wondering what I would have to get rid of. Then I rent one down in Parma 3 hours away. I get up early on a Saturday to pick it up out of state and it is not there. I then had to drive to St George to pick up a truck to go to California, do my packing then come back to st George. They even charged me for extra mile when I would not have driven the miles if they hadn't made me chase a truck all over the southwest

Randall O.
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El cliente no dejó un comentario.

richard S.
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Dropped after hours, but called earlier and was advised were to put the trailer.

LISA G.
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El cliente no dejó un comentario.

LLOYD N.
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The truck was ready as promised, I had previously purchased UHaul boxes at this location. All was good. Thanks to Debbie.

Russell L.
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El cliente no dejó un comentario.

Michael T.
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El cliente no dejó un comentario.

GREGORY G.
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El cliente no dejó un comentario.

MICHAELA C.
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El cliente no dejó un comentario.

Devon K.
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El cliente no dejó un comentario.

RONALD L.
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Best part was after I returned vehicle, they were honest and ethical to credit back mileage not used. That's what made the experience great with a cherry on top!

Eugene M.
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El cliente no dejó un comentario.

James H.
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The staff is amazing and accommodating. The trailer I rented was mostly functional. We did find that whoever returned it last had some damage to it that was overlooked.

Barry B.
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El cliente no dejó un comentario.

Kristen J.
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El cliente no dejó un comentario.

Bryon F.
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Good customer service and efficient

STEVEN A.
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Location closed during business hours, can't drop off truck. Had to bang on a window to get anyone who refused to help. Awful.

OSCAR W.
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El cliente no dejó un comentario.

Shelley S.
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Drop off was so easy, employee was very helpful.

Dawn W.
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El cliente no dejó un comentario.

michelle R.
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El cliente no dejó un comentario.

ERIK J R.
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Give your customers more then a 12 hour notice when they have to drive out of State to pickup the truck.

DAVID D.
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El cliente no dejó un comentario.

GREGORY B.
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I had a flat tire. I called roadside assistance and they were unable to help me (estimate time 6 hours). I personally changed the tire and bought a tire in Las Vegas and mounted it. This was not the fault of the vendor on Dixie Dr. They are remarkable.

ANDREW T.
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El cliente no dejó un comentario.

GORDON M.
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El cliente no dejó un comentario.

Dennis M.
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El cliente no dejó un comentario.

GLEN H.
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El cliente no dejó un comentario.

James Y.
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We rented a 6X12 cargo trailer for 4 days to move our daughter to St George. Everything was good when we picked up the trailer; the attendant attached it to my truck's hitch and secured it. And showed me how to take it off and on as I told him I would need to do that. I wasn't warned that the trailer tongue was not equipped with a mechanism to raise and lower it when I needed to detach it from my vehicle during the 4 days it was at her condo complex. I detached it and loaded it but was not able to manually raise the tongue to re-attach it to my vehicle's hitch. Uhaul roadside assist could not help me. I spent over an hour trying to reach them and plea for their help. I had to pay a towing company $70.00 to come and assist me raising the tongue and attaching it to the vehicle. When I returned the trailer and told the attendants about the unforeseen problem we had, we were met with indifference from both attendants. I asked the attendant that disconnected the trailer why there wasn't a mechanism on the tongue to raise or lower it. He said, "you'll have to ask Uhaul." I told him it sounded like they've had similar complaints in the past and he shook his head yes and went on about his business. The lady at the counter just gave my wife her area manager's business card and made a statement similar to ... no one told you you could take it off or not take it off.... then walked off to help another customer. We are in the process of contacting the appropriate Uhaul administrators to reconcile this issue. Too improve, I'd suggest a bit more customer empathy when issues like this arise and more concern to help the customer reach a resolution; remembering that those of us who use the equipment rarely use it and are unfamiliar with some of the intricacy's. A heads up when the equipment is picked up could have allowed me to get a large block of wood to prop the tongue up enough for a easy re-attachment to the vehicle.

Jerry H.
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really like the ability to return with the app! great for after hours and other times when needed.

Lee H.
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Everything was great. No issues here and it was a very good experience.

Doreen C.
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Very nice facility and staff and the trailer was in very good condition except that electric chord for the lights had been Jimmy rigged after being run over and drag on the ground. All the lighting checked out when I left but on my return back to Utah, professional repair was necessary in order to travel safely and legally. I was nearly run over by a semi in the dark because I had no tail lights and did not realize it. The section of wiring that was damaged was saved and shown to the U-Haul manager.

STUART T.
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Customer Service is great!

KIMBERLY ANN D.
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El cliente no dejó un comentario.

Bryan M.
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El cliente no dejó un comentario.

Tyson W.
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El cliente no dejó un comentario.

christian N.
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excellent service, thank you

Dennis F.
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El cliente no dejó un comentario.

Ronald R.
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El cliente no dejó un comentario.

Erica L.
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El cliente no dejó un comentario.

Drew R.
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El cliente no dejó un comentario.

Jay L.
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El cliente no dejó un comentario.

Tonya K.
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Uhaul website itself was not working. The employees at the location were good, the Uhaul end of it was terrible. Took far longer than it should've to check out the trailer which cause me to run late. No convenient parking either. I was forced to move trailers around just to park.

Joel M.
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El cliente no dejó un comentario.

CRAIG S.
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Much better than the last time I rented from a different U haul site in St George,UT.

brian N.
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El cliente no dejó un comentario.

Brandie K.
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Great customer service at both pick up and drop off locations

Stuart T.
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My issue is with the Southern Utah Scheduling Department who caused a lot of confusion and stress. I was returning my truck and trailer on Monday 9/28 and I saw on my physical contract that no specific uhaul location was selected as a drop of location; instead is said to call (877) 284-1413 which I did and spoke with the scheduling manger named Sicilia. She told me I could drop off my truck and trailer at the "Towne Storage" on 2012 E Riverside Drive St. George Utah 84790. When I arrived about 4:50pm (10 minutes before closing) I was told by an employee of Towne Storage that they don't take trailers at that location. I spoke with Sicilia again and she told me to go across town to a different location which at that time was closed. I then had to drop off the truck and trailer at the Sunbrook Secure Storage on 415 S Dixie Drive after hours. I went online to check my truck in online but the destination online was a different location. This caused me to have to spend 2hrs calling uhaul customer service to explain the situation to not get a late and wrong destination fee. Luckily Wanda with the Uhaul Customer service team took my statement and documented everything which resolved everything. Sicilia's mistake caused me added stress and wasted time. I will be very hesitant to use uhaul again.

John B.
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Truck had check oil light on and I was told it would be ok, truck went into limp in mode twice on the trip to az. Front bumper fell off had to bungee it back on. Trailer had rusted safety chains left turn and stop light was out. How do you not at least check the lights? This rig was unsafe and illegal.

Jennifer N.
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El cliente no dejó un comentario.

CARL C.
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El cliente no dejó un comentario.

Alejandro A.
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This U-Haul absolutely without a doubt makes the U-Haul off sunset Blvd look like Iraq. I've been renting from U-Haul for years and the Dixie dr U-Haul is by far my favorite most friendly U-Haul dealer in my city. Recently I was yelled at at your sunset Blvd/Utah location and I swore to never come again until I talked to the wonderful people at the sun rooms storage U-Haul.

Jerrod K.
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The location was fine, except that it was not the location we reserved the truck. We showed up at the original location Saturday morning to find it closed and no trucks. After waiting on hold for 30 minutes with U-Haul they sent me to a new location 5 miles away. I waited in line another 30 minutes before getting the truck. The truck was fine, but an overall horrible U-haul experience that has me looking for a different company next time I need a truck.

Nancy B.
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El cliente no dejó un comentario.

VERWON W.
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Great service and employees!!!

James W.
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Love this location and have used them several times in the past...very friendly.

TRACY E.
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App return was easy and efficient.

Thomas D.
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Give instructions on how to return equipment after hours at the time of rental. If not done exactly one is at risk of being fined by U haul, very unfair to the renter.

LORENA E.
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El cliente no dejó un comentario.

MARC H.
Clasificación:

Hello, I would like to notify you about the back tires on the left side. My husband drove the truck and I was following him and I noticed that the left side inside tire didn't spin right. It looked too low to me. I am happy that we made safe to St.George. Could you please check on it. Thank you!

JEFFREY M.
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El cliente no dejó un comentario.

Kenny P.
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I thought the staff was very professional and helpful in getting me what I needed and getting me on my way, I really appreciated the service I got thank you all very much

Aubrie F.
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El cliente no dejó un comentario.

MARC S.
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One man band works to hard, needs help.

Michael O.
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Location was convenient, counter clerk was cranky and repeatedly told customers he only had 4 of sleep the previous night. Not professional.

Lynda B.
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El cliente no dejó un comentario.

David L.
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Perfect

Richard F.
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El cliente no dejó un comentario.

Eric A.
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El cliente no dejó un comentario.

KENNETH EARL T.
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El cliente no dejó un comentario.

Thomas B.
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El cliente no dejó un comentario.

Douglas H.
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El cliente no dejó un comentario.

Steve Y.
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Love the on line return. Supper simple and fast. Easy to understand.

janice G.
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This is where the lady was really rude to me on the phone not Sonora Sonora was nice and she charged me extra after I paid $1,600

REGINA COLICO S.
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Trailer worked wonderfully and my pick-up and drop-off was easy. All staff were friendly and professional.

CY C.
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Hard to find. Mapquest failed us once we got within a block.

KENNETH B.
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El cliente no dejó un comentario.

michael O.
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Unable to pick up the trailer at TJ's rental 1463 S 270 E, St. George, UT 84790, as originally booked. This location claimed the computer did not work. I susupect they had employees who were unfamiliar with computers. lacked training, and just horribly rude. Theit yard was so congested, they had just spent 1/2 hour releasing to the customer before me.

lory A.
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I underestimated the amount of time I needed the truck and was very happy that they were able to extend for an additional two days.

Esther J.
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El cliente no dejó un comentario.

Joey S.
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This is a very nice place easy to drop off and very helpful in every aspect turned what started out dad to good

Johnna C.
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El cliente no dejó un comentario.

ARMANDO H.
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Nothing the gentlemen who took care of us was very friendly and professional he even told us how to save a little bit extra cash on are rental. Which was highly appreciate it 👍

Randy G.
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Everything was great! We appreciated that all the trucks were parked in the shade since it was 110 degrees when we picked it up.

ROBERT B.
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El cliente no dejó un comentario.

RICHARD L.
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El cliente no dejó un comentario.

YOLANDA M.
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The lady (so sorry, I forgot her name) at the storage office was extremely helpful. Answered all my questions I had.

Alexsa S.
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I've never rented a uhaul before, was certainly intimidated- but it could not have been more simple and easy to pick up.

Jay L.
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The straps for the trailer kep coming off the auto transport 3 times during the trip. I had to reclamp the tire down several times. All was good as the car did not move on the trailer.

LARRY T.
Clasificación:

Very helpful staff.

Jay L.
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Easy drop off

Caleb B.
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Debbie was so very nice and helpful. Have always had good experience with her in the times we have needed a rental from UHaul.

Robert B.
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El cliente no dejó un comentario.

KIM B.
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El cliente no dejó un comentario.

William W.
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El cliente no dejó un comentario.

MORGAN H.
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No employee at location. Waited over 8 minutes before someone showed up. He never acknowledged me. Wasn't even sure he worked there until he went into a back door in office. Came back out and still said nothing, never made eye contact or offered to help me. After being behind counter keeping busy and aloof, he finally asked if I had been helped by “she”. I replied nope, haven't seen anyone. I said I saw a lady getting into a truck when I arrived. He snapped back that she has to move the truck because they aren't allowed to park there. First of all am I supposed to know what the routine is here?? After all this is the first time I have been there. Second his attitude, I don't care “why are you bothering me“ delivery is the worst customer service I have seen in years. With no U haul logo or name tag I wasn't even sure he was an employee. He finally helped me after almost 15 minutes in the office. It took him all of 5 minutes to get me checked out. Another crazy thing that he did was after handing me the receipt and telling me I could go I showed him some prescription glasses I found in the rental truck I had just returned. I told him someone probably is looking for them in Layton Utah where I picked up the truck. His answer was oh well. Tossed them in the garbage and said they won't hear from anyone!! Nice. Kind of sums up his whole attitude. DONT BOTHER ME! I am sure he will have a great excuse for this.... and probably “ It never happened” Hope this helps keep your agents more on their toes & who they hire to be behind the office desk. Thanks

LONN B.
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Deb was wonderful to work with. Very helpful and understanding. The next time I need to rent a UHaul I will definitely go here.

JOSEPH C.
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Debbie was extremely helpful and coordinated the movers for scheduling and coming on site to help unloading the furniture. Pack rat moving was absolutely the best! We could not have asked for a better Service From U-Haul to Pack Rat to help us with our move from Oklahoma to St George Utah.

LANE W.
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It would have been beneficial to have additional staffing to speed up the process. Otherwise everything was great

CHRISTINA F.
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El cliente no dejó un comentario.

Tim L. | Overall Experience |
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Very friendly & helpfull

Dennis S. | Overall Experience |
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Excellent service all around

JOHN D. | Overall Experience |
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Great people always super helpful

CLINT C. | Overall Experience |
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This was the best storage experience I have ever had. The facilities are secure and I could tell the management takes efforts to avoid pests (unlike other storage units we have had before).

Les B. | Overall Experience |
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Great help and they answered all my questions professionally.

larry c. | Overall Experience |
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Chris was very helpful.

BRUCE B. | Overall Experience |
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Friendly, service-oriented, highly recommended,

Kris Jim O. | Overall Experience |
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Friendly, warm, beautiful facility.

RANDY L. | Overall Experience |
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Exception to the security, someone threw a drink on top of my unit which spilled onto some of my possessions. The same thing happened when my father rented some units there.

John K. | Overall Experience |
Clasificación:

This is a nice facility.

RICHARD SUZANNE B. | Overall Experience |
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Debbie was very helpful in working with us to handle a difficult family situation. We would highly recommend Sunbrook Storage as a clean and secure facility with AC! Thanks very much.

Patrece M. | Overall Experience |
Clasificación:

Thanks

MATT G. | Overall Experience |
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Super friendly staff!

PHIL L. | Overall Experience |
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could not have been better. thanks debbie

CRAIG R. | Overall Experience |
Clasificación:

The staff was very friendly and helpful. There were pallets of phone books that impeded opening of one our storage doors. But the operation as a whole was very well run.

SUSAN S. | Overall Experience |
Clasificación:

Extremely nice and helpful staff. Appreciated that the facility is air conditioned. Very reasonable prices, great value.

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