The auto transport had a low tire on the left rear had to stop and fill it. The ratchet strap on the front had been exposed to winter road salt and where not working so I had to buy a can of WD40 and spray them to get them to work. And the rear safety chain hook was missing the rubber retainer and I stopped to check my loading of the car after a couple of miles and found it came unhooked so I stopped and bought some zip ties to hold the hook in place.
Stephen W
Customer Reviews for Sun Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Good service, but trailer should have some mechanism to lift the tongue so a loaded trailer can be temporarily removed from the car.
WALTER KEnsure that if traveling highways that require winter rated tires that the information is published
Devon TTotal price was quite a bit more than the daily rate. Need to explain this better up front, what the total final price will be. Everything else was great!
JOHN HGreat people!
ALISA DThey where awesome, knowledgeable and zippy fast!😁
KENNETH OCalled to confirm availablity, trailer was ready and set to hook up when I arrived, check in took 5min or less to pay. Return was easy just dropped off. All went good.
Jeffrey SWindshield of U-haul vehicle was not clean. Mirrors needed to be pushed out and adjusted. There was company supplies in back (company tables and chairs) of the truck taking up half of the space. Talked to person behind the desk the next day. Only to get a chuckle out of them and seemed to feel it wasn't an issue. Go somewhere else where. The other vehicle had a roof repair still needed taken care of.
ADAM BVery pleasant customer service. Simple to reserve online. Pick up and drop off went smoothly. Convenient transaction all around.
Nancy PThe First agent help just fine but Andrew helped us that there was something wrong with the system and would not let us continue on the 24/7 pick up on the app he went above and beyond. The last person that checked us back in was not talkative or responding to our questions like he didn't want to be there and look hung over. U-haul in general as been poor with there customer service and changing Reservations on us 3 times and tell us to pick up a vehicle in one location and then changing it to another location, which is frustrating and stressful when you need to move that day the dealers for U-Haul have very poor customer service and not knowledgeable of what they're doing.
Dustin WGreat experience
Daniel cNo improvement needed, the folks at Sun Rental are friendly, polite, helpful and great to do business with
Janet WI was pleased with all personnel involved with- their willingness to make sure I obtained what I needed and hooked everything up to my car and did the same when I returned equipment…
EARL Sveery helpful very nice service saved me much time and money they really helped me out of a tight spot thank you again
GARY CVerify email with customer. I received receipts to my email, from someone else renting your equipment. "Skyler Donner" was the name on the email receipts.
Skylar DOn-Line information is good, personnel were very helpful!!
Jane BThere were extra charges that i was not told about upfront making it cost almost double. They still added the protection even with my saying no. Charged double the listed cost for the dolly with zero explanation.
Teresa CBe sure to go over the truck for damage before you leave.
Mona NMaintenance on vehicle. I need more info on pickup when store is closed. More info on bring it back when sto is closed . Then the guy was helping me then phone rang and he booked a complete truck reservation while I was waiting to finish my reservation.
Kathryn EBest company to work with
Pauline mOn a 3000 mile trip i needed to have two call outs to replace badly worn tires. Service was completed in a very timely manner
Terry PFound trash under the seats. Moving blankets were strewn all over the box. When I asked about a walk around and documenting existing damage I was told that it was already all recorded. I took pictures anyways before leaving. I was given the wrong truck, correct size. Discovered this when fueling up just before turn in. Turn in location was great and took care of the discrepancy.
CAMERON LThe spelling on my contract aas terrible. My name is SCHOLZ OTHERWISE CONVENIENT AND VERY HELPFUL
kathy sBear at Sun Rentals was very knowable in my hauling needs. Left there with a trailer to haul my Harley and Bear told me the best way to do it and all worked out great! Thank you so very much
clifford mThey had six trailers in the Colville location and zero in the Chewelah location where we needed one… we need to rent one in two weeks and have to drive an hour and a half out of our way because we can’t leave one in the Chewelah area without being ripped off $$ in dropping it where we need it!
Hunter HYour service was a much nicer experience than Spokane. The only thing I would recommend is that where a customer calls & asks for a certain size truck for your location only, please tell the truth. If you don't have their requested size truck in & won't b getting it, please tell the client it isn't available, unless they go to another town to get it.
Esther RWas closed but easy to find and use off hours.
meadow lThey did great! Very helpful. Really helped with my rental experience. Went out of their way to help.
ANN KSun Rentals is a great place, however uhaul did a poor job with explaining drop off. We were never given an exact address or drop off location in any of the emails we received so I had to Google and find this drop off location on our own. They didn't have a website or automated phone system saying they did 24hr drop off at this location so we had to drive there just to make sure they did. We left that truck there with about half a tank and very clean compared to how we found it. We are still so disappointed and will never use uhaul again after our experience. Disgusting.
Hailey TVery nice and friendly employees! Quick service.
ASHLEY UVery easy deal!
Kathie OSince I dropped the truck off after hours I never received a statement that shows the mileage. This was a day rental and I didn't travel guestamated miles that I was charged for. The spot mirror was taped on and the entire side mirror did not stay in place. Drivers side.
Richard KThe location for the uhaul pickup was great. The truck that I was rented on the other hand was garbage. The drivers side mirror wouldn't stay in place so there was no visibility to change lanes or see anything on the left side of the truck. The parking break light and warning beeper came on even though the parking break was disengaged while driving making the drive extremely tedious. The inside of the storage area leaked. This was not a nice truck to drive. I would avoid renting from uhaul again.
Amy ZSuper easy return and extremely friendly service. The staff was so helpful!
Tara BOne kid told me to park "here" another told me rudely "next time back it all the way up". No direction upon arrival. It was am okay experience.
Erik HTo the insulting people who work at this location, hope you enjoyed the $9.50 you charged me after I refilled your gas tank to where it was, it's the last money you'll get from me.
Matt SEverything was perfect for my needs.
DARLENE C¡Gracias!
Ericka SGrease the door and air ride shocks on the trailer
william mA great experience as usual, no issues and smooth rental ...the guys at Sun Rental are very knowledgeable and quick to get you in and back out and on your way .
Howard PI was very disappointed in this location. I showed up to pick up my truck, but the young man working the counter told me that another worker was using the truck to run an errand and it will be in shortly. Unfortunately, he was also condescending when I asked for help in adjusting the side mirrors and for help in identifying parts of the truck (i.e. the tow function button, etc) I was polite but he just handed me the keys to say my truck was ready for pick up. I didn't want to make a fuss so I didn't say anything more. I was disappointed and wished I had gone to True Value in Kettle Falls, WA.
Kathryn PAlways friendly service at this location.
Troy LMore enclosed trailer options
Edward BLeft the vehicle as instructed and put keys in the drop box. Got a call saying that the truck was late and I would be charged for it. Explained that I returned it via the app on my phone. It was cleared up in just a few minutes.
Michelle HWhen I picked up the uhaul I was asked to call the despatch number for drop off loction. That lady was abrubt and rude. She wanted us to drop off the uhaul at the same loction we picked up knowing we booked a oneway. She informed us we would have to pay milage for drop off and only offer 100 discount which would have not cover the milage to that location, on top of the gas used and 2nd vehicle to get back home and the 4 hours of drive time. No fair to customers to have to do that when there Is 2 locations less than 15 mins from my home address to drop off. Only reason she didn't want us to drop off at these locations were because they were full. On a side note Sun rental was friend and kind when dropping off truck.
Lisa VClean , friendly and efficient.
KURTIS DThe guys at this location were incredibly nice and helpful and super pleasant to work with.
Kendrick NNo drop off was designated for us. Had to pay a drop off fee, no matter where I dropped the truck.
Mark LGreat customer service, friendly, and fast!
brett wTruck was not clean at all. Very disappointed.
Bradley JThe windshield was so dirty I could hardly see out of it when I picked it up. Also the man said the gas tank was on full when it was not. I was able to add 6 gallons. He was rude when I questioned some on the items price. Small town take it or leave it attitude. Next time I would rent in spokane.
Lisa K