Customer Reviews for Sun City True Value
(U-Haul Neighborhood Dealer)

623 reviews

15400 N 99th Ave   Sun City, AZ 85351

(623) 561-9365

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(623) 561-9365

15400 N 99th Ave
Sun City, AZ 85351

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Profita 
Rating:
5.0

Customer did not leave a comment.

carol a johnsen 
Rating:
5.0

Customer did not leave a comment.

Eric Jeppesen 
Rating:
5.0

Customer did not leave a comment.

GARY DUFOUR 
Rating:
5.0

Customer did not leave a comment.

LAURA FOSTER 
Rating:
5.0

The gentleman working his name is William was friendly and knowledgeable!!

William Keith Hubler 
Rating:
5.0

Customer did not leave a comment.

larry brown 
Rating:
4.0

They said gas gauge was on 3/4 tank but it was closer to a half. I brought it back and they charge me another $18 for gas when I already had put $20 in. I only put less than 30 miles on truck. Was not happy but I let it slide

Darrell Pohlman 
Rating:
5.0

Everything went smoothly, I was actually very impressed.

Joan Keilty 
Rating:
5.0

Customer did not leave a comment.

Trevor Ebersole 
Rating:
5.0

Customer did not leave a comment.

william oshea 
Rating:
5.0

Customer did not leave a comment.

Dana Kovach 
Rating:
5.0

We were very satisfied with this location. When we went to pick up the truck there was a little mixup but the individual that took care of us, prevailed and he provided a truck.

Ed Vaquez 
Rating:
4.0

Customer did not leave a comment.

Joseph Schueller 
Rating:
5.0

Very understanding people and great drop off experience. Thank You.

TERRY TITUS 
Rating:
5.0

Clean windows of bird droppings.

PETER PANOZZO 
Rating:
5.0

Customer did not leave a comment.

Daniel Maggio 
Rating:
5.0

Customer did not leave a comment.

Ellen Torchia 
Rating:
5.0

Great experience! No hassles! Was in there and leaving with the truck within minutes! All employees we encountered were friendly and helpful!

Fredric Thompson 
Rating:
4.0

Customer did not leave a comment.

BEN WEATHERLY 
Rating:
5.0

Customer did not leave a comment.

William Pritchard 
Rating:
3.0

It's hard to give the "location" a review when they were not open when I picked up. I was supposed to use the mobile app but it didn't work. I spoke with Customer service (which didn't go well, and even got hung up on by one rep), and when they couldn't figure out what was happening after almost TWO HOURS, then they 'manually' checked me in so I could get into the truck and get the keys. It was a nightmare!!! I will say on the return, the location was open and it was pretty seamless. Just dropped off the keys and they said they would mail me a receipt once they process the return. I will also say the truck was clean!

Devin Ritter 
Rating:
5.0

Customer did not leave a comment.

Tim Teegarden 
Rating:
5.0

N/A

Craig Greiner 
Rating:
5.0

N/A

Craig Greiner 
Rating:
5.0

Customer did not leave a comment.

Bryan Schrader 
Rating:
5.0

I was skeptical how the mobile pickup/return was going to go, but it was so easy and well explained for all directions. Definitely recommend this location to anyone.

Carter Marks 
Rating:
5.0

N/a

Tom Zehner 
Rating:
5.0

Customer did not leave a comment.

crissy magdos 
Rating:
5.0

Dave @ true value , went out of their way to help contacted the u haul center in surprise the more I talk to them , The more I got Frustrated they only wanted to rent one out for short time , felt like I was a bother

DAVID PROCTOR 
Rating:
5.0

Great people to deal with

william wicker 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN Gillespie 
Rating:
5.0

Was waited on promptly by very knowledgeable and friendly folks Will come back

David Rohde 
Rating:
4.0

I would recommend but your contracts and receipts should be gone over and understood by the person renting to AVOID CONFUSION. A plus, tho.

Maureen Grabs 
Rating:
4.0

the van needs maintenance and the window trim should be fixed.

JAMES SCHMIDT 
Rating:
5.0

drop off was a few blocks away from my location.

frank krelic 
Rating:
5.0

William is the one who straightened out my problem. Thank goodness for William as the other guy with curly hair and headband was useless. I would refer this Uhaul if William was the one assisting. The equipment needs to be maintained for sure. A little WD 40 does wonders!!!

tanya hofmeifter 
Rating:
4.0

Customer did not leave a comment.

crissy magdos 
Rating:
5.0

Customer did not leave a comment.

Sheila Wiese 
Rating:
5.0

Great equipment and service!

Beverly Hooson 
Rating:
5.0

Customer did not leave a comment.

James Bozinos 
Rating:
5.0

Customer did not leave a comment.

Jorge Cordova 
Rating:
5.0

Very nice people.

roy Sherrard 
Rating:
5.0

Nothing. It was quick and easy for pickup and return and the equipment was great!

Beverly Hooson 
Rating:
5.0

Nothing it was great

David sikes 
Rating:
5.0

Customer did not leave a comment.

epifanio cruz 
Rating:
4.0

The first place I rented was 2 blocks from my house then get a email saying they moved the location 3 miles away no sorry no we will give you a discount nothing extremely upset and I think the final bill was too much money not happy

todd berg 
Rating:
5.0

Customer did not leave a comment.

GERALD HAUGEN 
Rating:
5.0

After the first 60 miles the tire pressure sensor came on forcing me to have my tires checked at a freeway truck stop. All but one tire (right/rear) was fine and the bad tire was at 78PSI. Had the pressure increased and it occurred again another 60 miles down the road and had it checked again. The sensor light would also go away after shutting off the engine and then restarting. This frustration added an additional 45 minutes of time to my trip.

Charles Burwell 
Rating:
4.0

Customer did not leave a comment.

anita newman 
Rating:
3.0

Customer did not leave a comment.

Tim Feller 
Rating:
4.0

The truck had been previously smoked in and made for an unpleasant driving experience.

Keith Mercurio 
Rating:
5.0

Nothing - this was about as easy and painless as it gets.

bret turner 
Rating:
5.0

Customer did not leave a comment.

steve Paisley 
Rating:
4.0

The brakes and transmission should be looked at prior to allowing the truck to be rented again. The transmission felt as if it were lagging as the gears would not shift right away. The brakes were very noisy and not as responsive as they should be. The cab as well as the back of the uhaul had gaps in which rain water came through, causing property damage.

Janelle Brisson 
Rating:
5.0

The gentleman that helped me was outstanding and very helpful. He is a true asset to the company.

Adam Muntian 
Rating:
5.0

Customer did not leave a comment.

Mike Boden 
Rating:
5.0

Customer did not leave a comment.

Elias Flores 
Rating:
5.0

Good job

DAVID ZEA 
Rating:
5.0

Customer did not leave a comment.

Melvin Campbell 
Rating:
5.0

Customer did not leave a comment.

Dwight Wise 
Rating:
4.0

Customer did not leave a comment.

Heather Barnhart 
Rating:
5.0

Customer did not leave a comment.

Stephanie Navarrett 
Rating:
5.0

Customer did not leave a comment.

Thomas Antonowicz 
Rating:
5.0

Customer did not leave a comment.

Tod connloy 
Rating:
5.0

Customer did not leave a comment.

Eddie Holley 
Rating:
5.0

Customer did not leave a comment.

Walter Peters 
Rating:
5.0

Customer did not leave a comment.

Dan Bouska 
Rating:
5.0

Customer did not leave a comment.

Terri Compton 
Rating:
4.0

The gentleman that assisted me when I picked up the truck was helpful and pleasant. The young man that assisted me when I returned was efficient. Not friendly but did his job. Made me feel like he didn’t want to be there.

Beverly Wright 
Rating:
4.0

Truck windshield was dirty inside and out. Very loud exhaust noise. Drivers seat would not slide back, very uncomfortable. Difficult to climb in the truck.

TERRY COLYAR 
Rating:
4.0

Customer did not leave a comment.

John Wetterlund 
Rating:
5.0

Customer did not leave a comment.

PAUL SMYTON 
Rating:
5.0

Quick and easy at an affordable price. Very friendly, and those will folks to deal with.

vincent degon 
Rating:
5.0

The people at the pickup point were great.every thing was above and beyond from customer service to the cleanliness of the equipment

Randall Mcelvain 
Rating:
5.0

Customer did not leave a comment.

Esther Cintron 
Rating:
5.0

I swept out the back. And the gas tank was difficult to fill. Otherwise it’s great using my neighborhood Tru Value and glad it had a U Haul division. This made for an efficient day for me

MARK MAKOWSKI 
Rating:
5.0

Great staff! Help me with all my needs. Check in was super easy. They did the hookup. And check out was on a mobile device in the parking lot. Quick, easy, excellent experience

Dennis Jacob 
Rating:
5.0

Loved it

Natalie Palmer 
Rating:
5.0

Customer did not leave a comment.

Nathan Shoffer 
Rating:
1.0

U-haul changed my drop-off location to an out 0f the way alternate. Additionally, this location has charged me for undisclosed damage, despite my having taken out SafeMove coverage. This really was my worst experience with U-haul.

Philip Grabowski 
Rating:
5.0

Customer did not leave a comment.

Tim Teegarden 
Rating:
5.0

Was an online drop off of a truck

Herby Blair 
Rating:
5.0

Just dropped off a trailer. No interaction with anyone

Herby Blair 
Rating:
4.0

Customer did not leave a comment.

gail hughes 
Rating:
5.0

Windows not clean. Let alone the whole truck. Perhaps a drive thru car wash. You charge 65 cents a mile. Show us you appreciate us. Show us you value your vehicles

Donald Joss 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bishop 
Rating:
5.0

Customer did not leave a comment.

jANET PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Nelly Peterson_NBM 
Rating:
5.0

Customer did not leave a comment.

leonard hewitt 
Rating:
5.0

Customer did not leave a comment.

Adrian Melendez-Figueroa 
Rating:
5.0

Customer did not leave a comment.

CAROLYN WHITE 
Rating:
5.0

Customer did not leave a comment.

sharlene richardson 
Rating:
3.0

Your website is awful. The check in process overcomplicated and quite invasive. The website displays constant error messages and inexplicably starts over. I will not recommend anyone to use this website and will use other services for my future needs

Trevor Hyatt 
Rating:
5.0

Na

Hilario Morales 
Rating:
5.0

Thank you for the quick response to my close-in reservation

Timothy Pharris 
Rating:
4.0

Customer did not leave a comment.

Doug Knittle 
Rating:
5.0

Isaiah was very professional and very helpful.

MILES AMBURGEY 
Rating:
5.0

Customer did not leave a comment.

andrea mckenna 
Rating:
5.0

Customer did not leave a comment.

elizabeth siemion 
No reviews have been submitted for this location.

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