Customer Reviews for Sultan Petroleum Corp
(U-Haul Neighborhood Dealer)

376 reviews

1143 Clarkson Ave   East Flatbush, NY 11212

(347) 404-5007

Office Hours

  • Mon-Sun: 7 am–8 pm

Services at this Location:

Contact Us

(347) 404-5007

1143 Clarkson Ave
East Flatbush, NY 11212

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Haim Shalom Aviad 
Rating:
4.0

Customer did not leave a comment.

ANDRE PECK 
Rating:
5.0

The truck was ready when I got there, and the service was very good.

Nigel Larcher 
Rating:
2.0

Customer did not leave a comment.

Shaquina Miles 
Rating:
5.0

Customer did not leave a comment.

Dontae Thompson 
Rating:
5.0

Customer did not leave a comment.

DECLAND P DYER 
Rating:
4.0

Customer did not leave a comment.

Julian Cropper 
Rating:
1.0

I usually go to this location to rent U-Haul The staff that runs the rental. Don’t check vehicles prior to rental is taken. Just hands you the keys. Same as returning vehicle. They just take the keys. My last rental experience was a great learning experience of how important it is to follow instructions before taking the vehicle. Photos are KEY. I was charged for damage on bumper that was evident before taking the vehicle. Reached out to location employee was extremely rude. An eventually hung up in my ear. Reached out to U-Haul who started a claim. The site supervisor reached out to me 2 days later stating they reviewed photo & my money would be refunded. Guess what 2 weeks later I’m still waiting my refund… sad

Quana James 
Rating:
1.0

Very dirty nasty, service very poor no knowledge of vehicles or product

martin merced 
Rating:
1.0

They location tried to charge me an Additional charge which was incorrect

sheerian richards 
Rating:
3.0

Customer did not leave a comment.

AMONTAE ARNOLD 
Rating:
1.0

I driver 5 mile and they charge me for 10 extra mile

Keith Wilson 
Rating:
5.0

Customer did not leave a comment.

DECLAND P DYER 
Rating:
1.0

bad service. not clean. slow. he didnt wanted to give me the van and was ignoring me all the time. spend about 40 minutes waiting for him to decide to check me in.

Edwin Lopez 
Rating:
1.0

Staff need discipline

bertram george 
Rating:
5.0

I received a 10 foot truck with a big gash in the roof which destroyed 2 pieces of my production equipment because it was raining for two days. Unable to see the hole in the roof because when opening the cargo door it slides up and covers the hole in the roof.

Michael Green 
Rating:
2.0

They took a while to get the truck and still wanted me to return in at the time scheduled when I got 45 minutes after I was scheduled to have it. Also the gas meter was the same and they still charged me a gas fee. It’s a rip off.

Indra Pabarue 
Rating:
5.0

Customer did not leave a comment.

Naomi Wright 
Rating:
5.0

Keep doing what you are doing, but some people shy away from uhaul because the system is too dependent on smartphone.

LEROY CORBIN 
Rating:
5.0

Customer did not leave a comment.

JERMAINE HARRIS 
Rating:
1.0

The attendants were rude, the truck was filthy and smelled of urine and the truck had not been serviced. I would not rent from this location EVER again

Jamion Simmons 
Rating:
1.0

The customer service at a third party location does not compare to an actual U-Haul service center. We unknowingly locked the keys in the U-Haul at the center upon drop off. Come to find out most third party U-Haul centers don’t have spares on site, accordingly to customer service. The store employee threatened if we did not stay onsite for roadside support to unlock the vehicle, we would be charged to tow the truck, despite U-Haul customer service saying that is completely untrue and advised we leave. It took over two hours and multiple calls to roadside assistance and customer service to finally resort to sourcing our own locksmith.

Brittney Brothers 
Rating:
1.0

The customer service was very poor , l waited 35 mins to be served by a very rude customer service agent and the van smelled like urine and was not cleaned out from the last customer, as there was rements from the previous use sun glasses candy rappers and the back of the van was just dirty .

shar walker 
Rating:
5.0

Customer did not leave a comment.

DECLAND P DYER 
Rating:
5.0

Customer did not leave a comment.

Janeva Coleman 
Rating:
5.0

Customer did not leave a comment.

taj king 
Rating:
5.0

I love your service and I will Use your services again and tell my friends and family to come to you thank you for a great experience

Sabrina Hart 
Rating:
5.0

Very friendly and helpful staff and easy transaction. I will recommend this location.

Giselle Johnny 
Rating:
5.0

Customer did not leave a comment.

DERRICK QUASHIE 
Rating:
5.0

Customer did not leave a comment.

Rina Alcantara 
Rating:
1.0

I have t wait over 20 minutes for them to process the transaction to get the key the didn't asked if I need insurance they add it to my account and I rented the van for 4 hrs use it one and a half hour and bring it back and was charge a after hour fee of $19.95 a total ripped of never again

Shellion Brown 
Rating:
5.0

Customer did not leave a comment.

Dony Mitchell 
Rating:
5.0

Customer did not leave a comment.

DERRICK QUASHIE 
Rating:
5.0

Customer did not leave a comment.

SYDNEY HUTCHINSON 
Rating:
2.0

My van wasn’t ready when I showed up and I had to wait 3 hours at the gas station for it, even though I called in advance to confirm it’d be ready for me to pickup. There was another customer there who had also been waiting for a while and was sent from another uhaul location. I know there was a storm the day before so I’m trying to cut them some slack, since there were a lot of delays/cancellations I’m sure. But still overall this uhaul was run unprofessionally.

Robin Chakrabarti 
Rating:
5.0

Customer did not leave a comment.

Valence Joseph 
Rating:
1.0

The worst experience with the worst location with the worst set of people

Steffanie Pratt 
Rating:
5.0

Customer did not leave a comment.

Christopher Jones 
Rating:
1.0

Uhaul updated my order two days before my move with a location that would definitely have the equipment I wanted (a 15' truck) so on the morning of the move I go to pick it up and I'm told they don't have the truck at this location. I called Uhaul customer service who told me that there were no trucks at all in the area and that the only location that had a 15' was very far from my current location. Meanwhile the gas station attendant is telling me that they have a 10' truck without a ramp at this location so I took that instead with zero input/mention of it from customer service. When I went around back to pick it up, the back door was fully open and there was a bunch of trash inside including a half drunk coke, which looked like someone had been just chilling in the Uhaul. Uhaul told me they would credit me $50 but I've not seen any follow up about that which means I will have to contact them again. Awful experience with Uhaul.

Scott Kayhan 
Rating:
5.0

Booking was fast and easy. So was the pick up. I ended take a helper, who was at the U-Haul pickup location. He was amazing, very fast and organized. My moving from Brooklyn to Jersey City was done within 3 hours. Absolutely recommend this location and the helper.

Smahane Nounouh 
Rating:
5.0

Customer did not leave a comment.

daniel gordan 
Rating:
5.0

Nothing at moment

larry tomlin 
Rating:
5.0

Customer did not leave a comment.

Latesha Mormon 
Rating:
1.0

Customer did not leave a comment.

Carlton Bryan 
Rating:
2.0

The air conditioning wasn't working properly and it was 90 plus degrees. Plus the van wasn't clean.

Percival Courtney 
Rating:
5.0

I had no problem with getting the vac the vehicle..And the attendant was very helpful.

Charles Dover 
Rating:
1.0

The truck was in horrible condition, I received it with no gas…I was stranded and couldn’t complete my move and was charged for the additional day with no courtesy from the location or customer service.

Michelle Lewis 
Rating:
3.0

this location was strictly for drop off so not really much interaction.

Deion DAVIS 
Rating:
3.0

Customer did not leave a comment.

wendella Lewis 
Rating:
5.0

More vichels

PETER HERMAS 
Rating:
5.0

Customer did not leave a comment.

Balbino Zarzuela 
Rating:
1.0

Your workers did not due there job they waa rude and they over charge you and lie and put the gas tank to where they the worst experince at this uhaul company never had this problem before and they dont care any other time i go to uhaul the workers come out to check the vehicle to make sure everything is good they didnt do that and wanna make fraud claims

Shashana Johnson 
Rating:
3.0

The truck I reserved was not available at the first location so after an hour of waiting I was sent to this location to pick up the truck.

Samantha Eletz 
Rating:
1.0

They’re rude never again

Lateaisha Handsome 
Rating:
5.0

Efficient service, thank you.

Ashley John 
Rating:
5.0

Customer did not leave a comment.

DERRICK QUASHIE 
Rating:
4.0

Customer did not leave a comment.

Samuel Johnson 
Rating:
3.0

Clean truck that’s wiped out clean

Gary Wint 
Rating:
2.0

I reserved this truck with 2 appliance dolly's a week in advance. They didn't have dolly's for me and sent me to another U haul that was a few miles away. I asked if they knew for sure that that had them and if they didn't to call. They said they would have them but didn't call. When I got there they didn't have any either. Please refund me some gas and the time.

Brian Stoothoff 
Rating:
1.0

This is the worst place I’ve ever been to pick up a truck, and also the customer service U haul was horrible, if you read this never go over there. I placed my truck online and waited for 1 hour, they don’t even have the truck ready, and the guy and the counter just say go to another place. I would never come back

Esteban Serna Perez 
Rating:
5.0

Nothing at the moment. Thank you

Janice Butler 
Rating:
5.0

Customer did not leave a comment.

darnell williams 
Rating:
2.0

Customer did not leave a comment.

emma shaffer 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CAMPBELL 
Rating:
4.0

After booking my reservation online still when I got to pick up the truck I still had to do another reservation that pissed me off cause I was in a rush and already upset I had to do that again after doing it on my phone but otherwise I would go back and yes I Willis recommend to the public the man that was behind the counter kinda felt bad for him multitasking with gas and rental he was good with it my experience overall is 4.9 and the other half star will be added when they hire another person that’s not a one man job after while you get confused but like I said that man was a champ and very patient with my rude self lol not nasty but rude and him being nice even more made me correct how my communication was coming off to him but he for sure understood my frustration still good people in the world

Patricia Collard 
Rating:
5.0

I believe I was overcharged for my rental

Kion Larose 
Rating:
1.0

Very poor customer service. Waited an hour to receive my truck despite their being no line. The two guys who were working had no idea how to get the process going although i already had a reservation and paid. RIDICULOUS

Wilifred Cortorreal-Lopez 
Rating:
5.0

Customer did not leave a comment.

Dov Baron 
Rating:
2.0

Customer did not leave a comment.

Sarai Ayarza 
Rating:
1.0

Customer did not leave a comment.

WILBER PENA 
Rating:
5.0

You all were great I'm Happy

francine nolen 
Rating:
5.0

I think it’s fine as it is for me I just fine

PETER HERMAS 
Rating:
1.0

When I got to the location there was nobody to receive my keys for 15 min. After this when I was finally able to drop off my vehicle the app crashed and I was unable to drop off my vehicle. Because of this reasons I missed an extremely important appointment.

Nicolas Reyes 
Rating:
5.0

Customer did not leave a comment.

Balbino Zarzuela 
Rating:
5.0

Customer did not leave a comment.

DERRICK QUASHIE 
Rating:
3.0

Great cust serv

Albert Markland 
Rating:
4.0

Customer did not leave a comment.

Clyde Denny 
Rating:
2.0

Customer did not leave a comment.

Charles Chery 
Rating:
5.0

Customer did not leave a comment.

Cloverly Masters 
Rating:
1.0

Stop robbing people! Your service was disastrous! You claim i had a full tank of gas when it was a half tank. You charged me for two days when I rented the truck for 1 day. Customer service was impatient, rude and disrespectful!

garfield riely 
Rating:
5.0

Customer did not leave a comment.

DERRICK QUASHIE 
Rating:
3.0

The truck was in good condition and easy to drive, the app worked well and it was easy to get the keys. All in all, a very good experience.

Leecia Manning 
Rating:
3.0

Good location. I would like to see a person who is only working on rentals. Had to wait on line with people who are buying gas, juice and other items besides uhaul rental. Even with the app saying skip the line it’s still a wait

RICARDO JR LAYNE 
Rating:
5.0

Customer did not leave a comment.

DERRICK QUASHIE 
Rating:
5.0

Customer did not leave a comment.

Joshua Campbell 
Rating:
4.0

I was skeptical after reading some reviews but I really didn’t have any problems with them . Went picked up my truck returned it 30 minutes earlier than usual very easy transaction

Lourdes Santana 
Rating:
5.0

Love these people

william johnson 
Rating:
3.0

Customer did not leave a comment.

Erin Marr 
Rating:
4.0

Customer did not leave a comment.

Decland Dyer 
Rating:
5.0

Customer did not leave a comment.

Alexis Barclay 
Rating:
1.0

Customer did not leave a comment.

Shonika Marks 
Rating:
5.0

Customer did not leave a comment.

Libert Castor 
Rating:
5.0

Cigarette butts, ashes and strong smell. Didn’t bother me personally, but the cab wasn’t “clean”.

Gregory Haas 
Rating:
5.0

Customer did not leave a comment.

Jhoznan Eduardo Cadenas ocando 
Rating:
5.0

Excellent experience

Joseph Gansburg 
Rating:
4.0

Customer did not leave a comment.

Suzanne Johnson 
Rating:
3.0

When people return the vehicles, they should clean them out. Having a taped mirror is not good

Vera Jones 
Rating:
4.0

Customer did not leave a comment.

Fabienne Osias 
Rating:
1.0

I will never use uhaul service. I intend to take you guys to court. I have all my pictures. Legal team need an address to serve!!!

Rayma Garraway 
Rating:
4.0

It would help tremendously to give the customer the nearest drop off point based on the destination zipcode instead having to do the research. It could pose a challenge with poor cellular service in some remote areas.

JULIUS N ISMAEL 
No reviews have been submitted for this location.

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