Customer Reviews for Sultan Petroleum Corp
(U-Haul Neighborhood Dealer)

369 reviews

1143 Clarkson Ave   East Flatbush, NY 11212

(347) 404-5007

Office Hours

  • Mon-Sun: 7 am–8 pm

Services at this Location:

Contact Us

(347) 404-5007

1143 Clarkson Ave
East Flatbush, NY 11212

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I usually go to this location to rent U-Haul The staff that runs the rental. Don't check vehicles prior to rental is taken. Just hands you the keys. Same as returning vehicle. They just take the keys. My last rental experience was a great learning experience of how important it is to follow instructions before taking the vehicle. Photos are KEY. I was charged for damage on bumper that was evident before taking the vehicle. Reached out to location employee was extremely rude. An eventually hung up in my ear. Reached out to U-Haul who started a claim. The site supervisor reached out to me 2 days later stating they reviewed photo & my money would be refunded. Guess what 2 weeks later I'm still waiting my refund… sad

Quana J. 
Rating:
1.0

Very dirty nasty, service very poor no knowledge of vehicles or product

martin M. 
Rating:
1.0

They location tried to charge me an Additional charge which was incorrect

sheerian R. 
Rating:
3.0

Customer did not leave a comment.

AMONTAE A. 
Rating:
1.0

I driver 5 mile and they charge me for 10 extra mile

Keith W. 
Rating:
5.0

Customer did not leave a comment.

DECLAND P D. 
Rating:
1.0

bad service. not clean. slow. he didnt wanted to give me the van and was ignoring me all the time. spend about 40 minutes waiting for him to decide to check me in.

Edwin L. 
Rating:
1.0

Staff need discipline

bertram G. 
Rating:
5.0

I received a 10 foot truck with a big gash in the roof which destroyed 2 pieces of my production equipment because it was raining for two days. Unable to see the hole in the roof because when opening the cargo door it slides up and covers the hole in the roof.

Michael G. 
Rating:
2.0

They took a while to get the truck and still wanted me to return in at the time scheduled when I got 45 minutes after I was scheduled to have it. Also the gas meter was the same and they still charged me a gas fee. It's a rip off.

Indra P. 
Rating:
5.0

Customer did not leave a comment.

Naomi W. 
Rating:
5.0

Keep doing what you are doing, but some people shy away from uhaul because the system is too dependent on smartphone.

LEROY C. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE H. 
Rating:
1.0

The attendants were rude, the truck was filthy and smelled of urine and the truck had not been serviced. I would not rent from this location EVER again

Jamion S. 
Rating:
1.0

The customer service at a third party location does not compare to an actual U-Haul service center. We unknowingly locked the keys in the U-Haul at the center upon drop off. Come to find out most third party U-Haul centers don't have spares on site, accordingly to customer service. The store employee threatened if we did not stay onsite for roadside support to unlock the vehicle, we would be charged to tow the truck, despite U-Haul customer service saying that is completely untrue and advised we leave. It took over two hours and multiple calls to roadside assistance and customer service to finally resort to sourcing our own locksmith.

Brittney B. 
Rating:
1.0

The customer service was very poor , l waited 35 mins to be served by a very rude customer service agent and the van smelled like urine and was not cleaned out from the last customer, as there was rements from the previous use sun glasses candy rappers and the back of the van was just dirty .

shar W. 
Rating:
5.0

Customer did not leave a comment.

DECLAND P D. 
Rating:
5.0

Customer did not leave a comment.

Janeva C. 
Rating:
5.0

Customer did not leave a comment.

taj K. 
Rating:
5.0

I love your service and I will Use your services again and tell my friends and family to come to you thank you for a great experience

Sabrina H. 
Rating:
5.0

Very friendly and helpful staff and easy transaction. I will recommend this location.

Giselle J. 
Rating:
5.0

Customer did not leave a comment.

DERRICK Q. 
Rating:
5.0

Customer did not leave a comment.

Rina A. 
Rating:
1.0

I have t wait over 20 minutes for them to process the transaction to get the key the didn't asked if I need insurance they add it to my account and I rented the van for 4 hrs use it one and a half hour and bring it back and was charge a after hour fee of $19.95 a total ripped of never again

Shellion B. 
Rating:
5.0

Customer did not leave a comment.

Dony M. 
Rating:
5.0

Customer did not leave a comment.

DERRICK Q. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY H. 
Rating:
2.0

My van wasn't ready when I showed up and I had to wait 3 hours at the gas station for it, even though I called in advance to confirm it'd be ready for me to pickup. There was another customer there who had also been waiting for a while and was sent from another uhaul location. I know there was a storm the day before so I'm trying to cut them some slack, since there were a lot of delays/cancellations I'm sure. But still overall this uhaul was run unprofessionally.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Valence J. 
Rating:
1.0

The worst experience with the worst location with the worst set of people

Steffanie P. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
1.0

Uhaul updated my order two days before my move with a location that would definitely have the equipment I wanted (a 15' truck) so on the morning of the move I go to pick it up and I'm told they don't have the truck at this location. I called Uhaul customer service who told me that there were no trucks at all in the area and that the only location that had a 15' was very far from my current location. Meanwhile the gas station attendant is telling me that they have a 10' truck without a ramp at this location so I took that instead with zero input/mention of it from customer service. When I went around back to pick it up, the back door was fully open and there was a bunch of trash inside including a half drunk coke, which looked like someone had been just chilling in the Uhaul. Uhaul told me they would credit me $50 but I've not seen any follow up about that which means I will have to contact them again. Awful experience with Uhaul.

Scott K. 
Rating:
5.0

Booking was fast and easy. So was the pick up. I ended take a helper, who was at the U-Haul pickup location. He was amazing, very fast and organized. My moving from Brooklyn to Jersey City was done within 3 hours. Absolutely recommend this location and the helper.

Smahane N. 
Rating:
5.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Nothing at moment

larry T. 
Rating:
5.0

Customer did not leave a comment.

Latesha M. 
Rating:
1.0

Customer did not leave a comment.

Carlton B. 
Rating:
2.0

The air conditioning wasn't working properly and it was 90 plus degrees. Plus the van wasn't clean.

Percival C. 
Rating:
5.0

I had no problem with getting the vac the vehicle..And the attendant was very helpful.

Charles D. 
Rating:
1.0

The truck was in horrible condition, I received it with no gas…I was stranded and couldn't complete my move and was charged for the additional day with no courtesy from the location or customer service.

Michelle L. 
Rating:
3.0

this location was strictly for drop off so not really much interaction.

Deion D. 
Rating:
3.0

Customer did not leave a comment.

wendella L. 
Rating:
5.0

More vichels

PETER H. 
Rating:
5.0

Customer did not leave a comment.

Balbino Z. 
Rating:
1.0

Your workers did not due there job they waa rude and they over charge you and lie and put the gas tank to where they the worst experince at this uhaul company never had this problem before and they dont care any other time i go to uhaul the workers come out to check the vehicle to make sure everything is good they didnt do that and wanna make fraud claims

Shashana J. 
Rating:
3.0

The truck I reserved was not available at the first location so after an hour of waiting I was sent to this location to pick up the truck.

Samantha E. 
Rating:
1.0

They're rude never again

Lateaisha H. 
Rating:
5.0

Efficient service, thank you.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

DERRICK Q. 
Rating:
4.0

Customer did not leave a comment.

Samuel J. 
Rating:
3.0

Clean truck that's wiped out clean

Gary W. 
Rating:
2.0

I reserved this truck with 2 appliance dolly's a week in advance. They didn't have dolly's for me and sent me to another U haul that was a few miles away. I asked if they knew for sure that that had them and if they didn't to call. They said they would have them but didn't call. When I got there they didn't have any either. Please refund me some gas and the time.

Brian S. 
Rating:
1.0

This is the worst place I've ever been to pick up a truck, and also the customer service U haul was horrible, if you read this never go over there. I placed my truck online and waited for 1 hour, they don't even have the truck ready, and the guy and the counter just say go to another place. I would never come back

Esteban S. 
Rating:
5.0

Nothing at the moment. Thank you

Janice B. 
Rating:
5.0

Customer did not leave a comment.

darnell W. 
Rating:
2.0

Customer did not leave a comment.

emma S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
4.0

After booking my reservation online still when I got to pick up the truck I still had to do another reservation that pissed me off cause I was in a rush and already upset I had to do that again after doing it on my phone but otherwise I would go back and yes I Willis recommend to the public the man that was behind the counter kinda felt bad for him multitasking with gas and rental he was good with it my experience overall is 4.9 and the other half star will be added when they hire another person that's not a one man job after while you get confused but like I said that man was a champ and very patient with my rude self lol not nasty but rude and him being nice even more made me correct how my communication was coming off to him but he for sure understood my frustration still good people in the world

Patricia C. 
Rating:
5.0

I believe I was overcharged for my rental

Kion L. 
Rating:
1.0

Very poor customer service. Waited an hour to receive my truck despite their being no line. The two guys who were working had no idea how to get the process going although i already had a reservation and paid. RIDICULOUS

Wilifred C. 
Rating:
5.0

Customer did not leave a comment.

Dov B. 
Rating:
2.0

Customer did not leave a comment.

Sarai A. 
Rating:
1.0

Customer did not leave a comment.

WILBER P. 
Rating:
5.0

You all were great I'm Happy

francine N. 
Rating:
5.0

I think it's fine as it is for me I just fine

PETER H. 
Rating:
1.0

When I got to the location there was nobody to receive my keys for 15 min. After this when I was finally able to drop off my vehicle the app crashed and I was unable to drop off my vehicle. Because of this reasons I missed an extremely important appointment.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

Balbino Z. 
Rating:
5.0

Customer did not leave a comment.

DERRICK Q. 
Rating:
3.0

Great cust serv

Albert M. 
Rating:
4.0

Customer did not leave a comment.

Clyde D. 
Rating:
2.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Cloverly M. 
Rating:
1.0

Stop robbing people! Your service was disastrous! You claim i had a full tank of gas when it was a half tank. You charged me for two days when I rented the truck for 1 day. Customer service was impatient, rude and disrespectful!

garfield R. 
Rating:
5.0

Customer did not leave a comment.

DERRICK Q. 
Rating:
3.0

The truck was in good condition and easy to drive, the app worked well and it was easy to get the keys. All in all, a very good experience.

Leecia M. 
Rating:
3.0

Good location. I would like to see a person who is only working on rentals. Had to wait on line with people who are buying gas, juice and other items besides uhaul rental. Even with the app saying skip the line it's still a wait

RICARDO JR L. 
Rating:
5.0

Customer did not leave a comment.

DERRICK Q. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

I was skeptical after reading some reviews but I really didn't have any problems with them . Went picked up my truck returned it 30 minutes earlier than usual very easy transaction

Lourdes S. 
Rating:
5.0

Love these people

william J. 
Rating:
3.0

Customer did not leave a comment.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Decland D. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
1.0

Customer did not leave a comment.

Shonika M. 
Rating:
5.0

Customer did not leave a comment.

Libert C. 
Rating:
5.0

Cigarette butts, ashes and strong smell. Didn't bother me personally, but the cab wasn't “clean”.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Jhoznan Eduardo C. 
Rating:
5.0

Excellent experience

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Suzanne J. 
Rating:
3.0

When people return the vehicles, they should clean them out. Having a taped mirror is not good

Vera J. 
Rating:
4.0

Customer did not leave a comment.

Fabienne O. 
Rating:
1.0

I will never use uhaul service. I intend to take you guys to court. I have all my pictures. Legal team need an address to serve!!!

Rayma G. 
Rating:
4.0

It would help tremendously to give the customer the nearest drop off point based on the destination zipcode instead having to do the research. It could pose a challenge with poor cellular service in some remote areas.

JULIUS N I. 
Rating:
4.0

The agent manning the location could be more informative about pick up and drop off routine details.

Sara W. 
Rating:
4.0

Customer did not leave a comment.

Percival C. 
Rating:
5.0

Customer did not leave a comment.

Valence J. 
Rating:
1.0

Customer did not leave a comment.

Tyanna S. 
Rating:
5.0

Customer did not leave a comment.

Quana J. 
Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
No reviews have been submitted for this location.

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