Have the staff listen and actually attend to the customer. Not side eye and forge signatures.
Taiwo A
Customer Reviews for Sultan Petroleum Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Make sure tank is full
Garcelle EI was charged double,
Lucius DConvenient location. Nasty bathroom. Bad attitude from attendant who was rude and not at all knowledgeable. Turned out he was filling in for the real guy who was there upon eq return and gave great service
Martei KThe question about recommending location I wish not to answer, but you won’t let me move on unless I pick an answer because choosing location is based on convenience for me and I would’ve suppose for most people the convenience with Trump quality and service
Anthony dCheck in process takes too long (30+ minutes???) and I specifically requested no insurance and I was charged for insurance anyway. Truck was very dirty/dusty in the back I had to clean it out!
Tommi MRecord real gas levels
Ricardo JThe customer agent, didnt seem like he wanted to be bothered. I requested a truck with a a ramp, the truck I initially received didnt have a ramp. After a informing the customer agent he replied "what do you want me to do?" The truck received was dirty and dusty.
Ibrahim GThe best
orest s15' truck that was requested and was told was available was not. Got no notification that it wouldn't be available, had to take a 10' instead when I got there. Truck front inside was filthy, staff was fine but seemed checked out, could not give me a receipt upon returning nor explain why.
Sarah DThe uhaul at 1389 Atlantic Ave, Bedford-Stuyvesant, NY 11216 did not prepare my reserved vehicle so the 24/7 app did not work. The 1143 Clarkson Ave East Flatbush, NY 11212 had a vehicle but did not have any of the accessories and was further than the originally reserved location.
Alrick NKEEP THE GOOD WORK!
Clidner JEverything went well. I would recommend and use this location in the future.
Kim SHonestly, had a really horrible experience. They switched my reservation without approval and then ended up not having the equipment reserved. the vehicle they had was filthy, left dust residue on our boxes, clothes and fabric covering. Definitely would look someplace else, as u-haul doesn't care about their customer or their needs.
Brooke PThis was unfortunately one of the worst U-Haul experiences I have had. I had to wait thirty minutes upon arrival to be helped--person working the counter seemed to be in way over their head. Truck was absolutely disgusting--reeked of cigarettes, steering wheel and controls were grimy, cargo area was dirty. Truck was also below par mechanically--column shifter skipped gears, turn signals needed to be manually disengaged after each turn, rear cargo door was sticky. Overall a really disappointing rental.
Benjamin WThe agent has poor customer service relations.
Elsworth NPerfect staff cooperative excellent customer service tried to help customers how ever they can
Zaynab DI did not receive my refund.
RICHARD MVery reliable, will use them again.
Adedayo Lmy original reservation wasn’t available so i then had to pay for an uber to then go to a different location. i had to drive farther because of this updated location and was super late with my moving coordination plans. i was frustrated because it defeated the purpose of the reservation
anna gHonestly the whole process was annoying and the people who had the u-haul were rude but thank you for the usage of the truck I appreciate everything.
Ceashia LWas first given a truck that was missing the passenger side mirror. Waited another 15 minutes to have the truck switched.
Kelvin WThe truck I requested had been broken so they offered the cargo van instead, worked out fine still a bit frustrating. The back door lock was finicky, and it stalled me and my movers a bit. We figured it out on our own, but the location wasn't helpful. On top of that I accidentally locked the keys in the van. Again, my movers were pros and they were able to problem solve. No real help from UHaul. Would've been lost without my movers. Location was average.
Kiara PI rented a vehicle and when I opened the back of the van there was feces in the truck
Everet BThe tire was completely busted and gave out on us
India RTHE VAN WAS NOT SERVICED AT ALL THE VAN CUTT OF ON ME ON THE EXPRESSWAY IN A SNOWSTORM. THE BATTERY WAS DEAD THIS COULD OF HAD BEEN PREVENTED IF THEY CHECK THEIR. VEHICLE BEFORE RENTING I WAS VERY SCARED I WILL NEVER RENT FROM THAT LOCATION AGAIN Also i was over charged
TUNESIA SHey thanks for the service
Tenna TKeep the cars cleaner but other then that it was an amazing experience
Alexander PTrucks broken and disgusting
NELSON LSimply ensure that everything in the vehicle is cleared, secured, and cleaned.
Daniel LI was scheduled for pick up at 9am the cashier was not there he came at 945:am not professional at all
Marlene WClean the trucks before renting them out
Joey JI was charged a cleaning fee when I left the unclean truck exactly as i received it.
Daniel Csatisfy
Mamadou SVery cooperative staff best service whenever I will take I will get from this location.
Rana hWhen I ordered the truck it was late and I had to wait a hour and a half for I had was to make a new reservation for a new truck and when I did get the truck and bring it back then they accused us of demanding the truck and my husband get in to it with them
Natasha AYou should improve your user experience, you didn't provide all the necessary information for the check-in (e.g. if you don't have a US driving licence, that you need to provide a passport picture + an employer ref).
Selim CI requested equipment that was not there and I believe I was chargerd for…sale clerk very rude unhelpful during renting .
Steven S9 footer was visibly damaged (side view mirror was hanging off) but tha attendant suggested i take it anyway. I then took a 10 footer instead. Had it for a little over an hour. When I received my receipt, I had been falsly charged for 2 days. Never dealing with this location again.
Degsmy SI was charged an additional charge on my credit, it's been weeks already and the money still hasn't returned to me
Bnaya PThe vehicle needs to be cleaned, washed other than that it's ok
Cory DNewer/ better maintained vehicles. Accurate reading for mileage and gas.
GLENDANICHOLA MThe truck was filled with trash from the previous renter, cups, cans and trash bags in the back. There was zero gas in the truck, it warned me that it had less than 5 miles before it would run out. I had to put gas in it, which I have never done for a Uhaul, because I put way too much in for the short distance I drove it. The response from the counter? "This is the only truck I have." Also, there was so much play in the wheel that it was terrifying to turn it. You had to overturn the wheel to get it to turn. I've never had a poor experience with Uhaul, I rent a lot. This was very different.
Diane HAbsolutely waste of time didn't communicate normally gave me the wrong van and still charged me
Levi ANo 1 trying to log in to the website is impossible to upload damages the key switch was in the lock Position for a few had to play with it alot the vehicle needs to be washed.
Decland DI reserved a dolly but none was available, made my job harder.
jowanza MThe vehicle was not cleaned and gas was low.
Devar WI fillet up the tank after renting, my credit card was charged twice for gas , called the uphill team on that location they wasn’t able to help me .i am reporting these charges to my credit card issuer , I am no happy at all ,
Eduardo SThe battery died while i was using the vehicle. Maybe you can make sure the vehicles are good before they are put on the street.
Alexy JIt would be nice to have the inside of the vehicle cleaned before giving it to the costumers.
Elizabeth PThe customer service was excellent they are very cooperative try to help customer in any condition i have been to a lot of places but this location is best
Rana hEmploy more workers for this location
Kenrick GYou guys took advantage of me
Gabriel OUnfriendly, didn't answer questions. Were very dismissive and didnt explain any of the intricate things needed for renting the vehicle.
MARK DThe guy at the gas station was totally ignoring me and took him 30 minutes to give me the car. He prioritized the store customers over me. Every time a customer came in he served them and skipped me. Doesn't seem like you worries too much about uhaul
David AThe brake light was out when we received the van. At that location you can tell they don't care about the equipment the radio wasn't working.
Chanelle WGreat service y easy to use
Alvaro MItems were still in the truck from a previous rental, they did not have the items that I reserved online in stock, the gas tank was not full, I was given keys to another truck that was boxing in my rental to move it out of the way myself, and the unprofessional attendants spent time talking amongst themselves before attending to me which greatly lengethened the process.
Brendan LI did not rent from you
Melissa JI must say that my first experience renting a u-hual after hearing some really terrible stories about filthy vehicles, had me so anxious about renting. But after having renting my vehicle from this location, I was very pleased and satisfied with the level of Customer Service and the condition and cleanliness of the vehicle provided. This location gives U- Hual a Good Name.
Lummie WBest and easy
GEVENS JThe truck was not clean and the staff can be a lot more responsive to the U-Haul customers.
Quentin BEasy, convenient and reliable. 10/10
ANDREUUS PThe van was dirty and had boxes, plastic wrap and debris inside the back. The side door also had garbage in it. The van was blocked in by the business across the street white van and we had to wait for the driver to leave off the UHAUL premises. The van was not in good running condition as well. The engine was stalling and messages kept coming up on the dashboard. I took a picture for proof. Overall, the experience was not a pleasant one.
Kasaun SDon't speak on the phone with your friends while you're talking to me. Know which licenses are accepted and how to verify them so that I do not lose 45mn on the phone for something that should have been solved in 5 mn
Stephane L