This is a very poorly managed pick up site. When we got there two trucks were being lived in and we basically had to kick them out of their vehicle. Another vehicle was completely of furniture including a couch. The individual running the site took no responsibility for cleaning or dealing with the trucks. He was completely overwhelmed by managing his responsibilities as a gas attendant and the uhaul. We had to wait for an hour and a half to only then have to clean out a protein shake that has spilled everywhere and drug residue. We honestly should get our money back - no one should have to deal with this while already managing a stressful move.
Vincent Y.
Customer Reviews for Sultan Petroleum Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Hire more staff, one person working so they don't checking your vehicle on time, and you get billed for an extra day, am fed up with that this month 3 times I have to be on the phone for my refund and that includes yesterday.
bertram G.It's fine 👍👍👍
Lall B.Employ enough staff to assist you and to check in the truck when you return it also to clean the vehicle,its is very stink and dirty.
bertram G.Returning the equipment was really easy. The guy at the counter was nice.
Rachel G.When we inquired, the personnel claimed that the lot was full and we could not drop off the van there. We had no other options as it was after hours. We did end up finding a spot ourselves and safely returning the van.
Amy K.My uhaul truck was filthy when I picked it up. There was grime all over the cupholders and cigarette ashes on the floor. It smelled like someone had smoked a cigarette in there right before.
TREVOR B.Nothing more to add
Ayobami O.It was filthy and they shortened my reservation
Mario S.The person couldn't find my reservation and then kept telling me there was a problem. When I called customer support, they made it seem like it wasn't a problem. I think the person didn't want to rent the truck to me because I was scheduled to return it to a different location. I was supposed to get my truck at 8:30 am, and I didn't receive it until after 10:30 in the morning. Ontop of that this location wasn't even the original one I got an email saying the location I picked didn't have the truck.
Edward O.Be more affordable for average person. Uhaul is priced for the 1%er
deron M.Very nice and great customer service
Fulgence A.App based return worked well. Didn't interact with local shop personnel.
James A.During drop off the gentleman behind the counter was very rude & unprofessional. He gave me a hard time accepting the keys to the truck. I told him this was my drop off location. He insisted it was not & I had to drop it off elsewhere. I told him online it says here that I was to drop he again gave push back saying the system just updated & said I have to return to a different location. I told him no & He threatened to add charges to my reservation because he wanted me to drop my truck at a different location. I don't take kindly to unnecessary threats and that gentleman needs to be addressed for the unprofessionalism. When I left I made a call to customer service & they confirmed that I was to drop off at that location.
Diamond U.I think you need more U hauls, I was supposed to pick it up at 11am, the U haul was not there. They sent me to another location, the U haul was not there. They sent me to another location which refused to give me the U haul, until I had to beg them for my moving, even though I got a reservation at 11 am. I ended up getting the U haul at 1:30pm, I missed my job, and paid over 50$ of Ubers just going from place to place without being able to get the U haul. The service is so bad and the management is worse. Also, after finishing up they wanted to charge me for an extra day because I got it back at 5:30 instead of 3pm without understanding that it's because I didn't get it at 11am that's why I could t bring at 3pm. It was an awful experience I don't wish it for anybody. U haul it's a big company, the price is good it's very unfortunate that you don't put effort to improve the efficiency of your business and make a better service out of it. I would love to get a refund for my Uber drives that I had to take from location to a location without getting any u hauls .
Jackson M.Rude customer service, the truck was disgusting on the inside. Trash and water bottles from previous renters. It was smelly and dirty. The truck seemed like it was going to cut off, multiple service lights came on, very very poorly maintained. I will never go to this location again. I turned the truck back very quickly because I was uncomfortable.
Antoinette H.This experience has been the worst from Start to finish! There was one clerk and he had multiple transactions happening at once. Ignored customers to sell lottery and took longer assisting me at the window! Never again will I go or recommend this location to anyone!
Christopher S.The location was fine however, I booked the Uhaul weeks in advance to be picked up at another, much closer location. Uhaul texted me the day before to change the location to 30 minutes away and at a different time than I booked when I had already hired movers. I had to cancel my movers and make a new plan the day before which was extremely stressful and inconvenient.
Abigail K.they did not have the equipment we reserved and the insurance for what we ended up taking was more expensive despite it being a smaller vehicle. the person at the counter was very rude and unhelpful.
Dove M.I can't think of anytjing.
Lori J.no issues all was fine thank you
JOSE E.The manager and staff were friendly and helpful but there was a homeless person sleeping in the cab of the van :(
Alexandra K.The Vehicle had a terrible smell inside, there's was dirt all over the dashboard felt it wasn't cleaned in a while. The gas reading was on Empty. (18 miles to empty) This Uhaul location is primary a gas station they could have at least provided a quarter tank of gas. One of the side mirrors were missing for the 20 ft truck which proved to be a huge safety liability and they did not have a second vehicle to offer. I had to dispute the condition of the vehicle to prove the side mirror was missing. Driving the vehicle without the passenger side mirror on a truck should be deemed undrive-able and it was challenging driving with additional precautions, as I was driving blind on the right side. I returned the vehicle 2 hours before the due time and the manager told me to drop it off at another location. I should have requested paperwork for this change. I drove to the new suggested return location only to be send back . The other facility on Kings Highway, did not have approval to accept the suggested change after checking with 'traffic' on the change for the drop off location. After returning to the original facility I'm frustrated because this check out process took over an hour and had to request gas and miles credit for the inconvenience on my delayed check out. Please reassess this location ability to serve the uhaul customers based on your standard of operations. this location is performance is below average and needs reassessing.
Keisha S.The location wasn't the problem, it was your terrible reservation system which bumped me from another location, and then didn't actually furnish me with the cargo cab I wanted, and then charged me more than I anticipated. Terrible throughout.
Theodore A.Instructions for drop-off were not clear.
Silvana F.Uhaul had several safety issues (blinker not working and mirrors tied loosey on such that it was flapping about as i drove). Otherwise the Uhaul had some loose trash in it I had to clean before starting my trip. Also i registered online but they asked for all the information again instead of using my reservation number to streamline the process, making it take 45 mins to check it out when it should have took five tops.
Scott M.The wait for pickup was 45 mins The vehicle was filthy On the return, I was told to hand over the keys, and the invoice will be emailed to me I was charged for an additional day and extra coverage I'll never use that location again
Sherlyn S.The service was great .whenever I have the need for an U-Haul service this is the place I willcame to.
Claire M.How was the chalk block our van for almost 40 minute.
Shaina D.I was very disappointed with the unit and the overall service I received
Dellon C.Attendants at the gas station didn't have the dolly that I paid for. Repetitive questions were asked that were unnecessary. Process took longer than necessary.
Samara B.Super easy.
Brian S.AVOID AVOID AVOID! This location was HORRENDOUS. It took 30 minutes after my reservation started to get the truck. When I got the truck there was clothes in back (more on that later) and the carriage door wouldn't close. After swinging and jumping down on the rope to close the door it finally closed. I took the uhaul to my destination to load and as I backed into a parking spot the shifter blew! The truck was stuck in reverse and could not shift out! I had to apply the emergency brake and call for roadside assistance. After 90 minutes they finally arrived and fixed the shifter which confirmed broke off and the truck was able to shift again. The mechanic also noted that the truck had NO LICENSE PLATE. He needed it for his records so this truck was not compliant to drive on the streets! After we finished the parking job we opened the carriage area and we got a HORRIBLE smell. In the very back there was human FECES with the clothes that was left in the back. There was a cardboard box with a TURD and feces smeared in the cabin. I did not initially smell that because the truck's cabin door was already open and I was already late into the reservation so I had to be prompt.I had to call Uhaul AGAIN because I refused to drive this truck in the absolute terrible conditions it was handed off to me. They called assistance to tow the truck. I could not perform the move due to this mishaps. This in all took 5 hours to resolve. It was just problem after problem. This was honestly a huge disgusting experience. Uhaul customer service was great with handling the situation. Shout out to them. I do not blame Uhaul, just the location that truck came from. However Uhaul should indeed put stricter maintenance rules on these locations. This was an absolutely SHITTY experience.
Jeremy C.Terrible customer service, every day changed pick up locations
Muin K.Better customer service
Klever C.They did not close my contract when I dropped off the truck resulting in extra charges, very shady business, location and personnel.
Melody O.It's not about the location, i did the whole transaction through the Uhaul app. The only problem i had was trying for more than an hour to load the odometer and gasoline photos to no avail. In the end i messaged Uhaul customer service through the app and also by phone call, and they resolved the issue of not being able to finish my rental truck hand off. Thanks to customer service.
AHMED H.Better signage inside the Shell Station to indicate that this is a Uhaul pickup station.
Travis B.Experience was seamless
Khalid S K.Great job keep it up
Linsey R.Great experience.
Mark T.Keep up your good service
Linsey R.When I arrived, the clerk at the desk was dealing with a lot of people buying lotto so I had to wait about 30 mins. The clerk gave me a key and explained nothing to me and no paperwork. While driving the truck, it started to over heat and I had to pull over. When I popped the hood there was no antifreeze. I returned the truck and the clerk asked me what level was the gas when I was given the truck and how many miles I drove. This is unacceptable. All of this should have been noted when the keys were given to me. It's not my job to guess what level was the gas tank when I'm returning the truck and the clerk should know how many miles I drove
Esilla C.Truck needed service
Daniel G.Clean the inside of the vehicle including the windshield
ALEXANDERNICHOLA A.rental was dirty smelled like smoke mirrors broken staff not helpful at all and was over charged
Stephen H.They charged me for someone else order the day before my reservation and I had to reserve again and stood around for over an hour waiting for the manager to fix.
Deborah J.I placed my reservation on line. Someone was given my reservation the day before and I got charged for it. Went to pick up the car and had to reserve again. Saw multiple charges on my credit card before even getting to the location to get the car. Horrible experience. Was late trying to get it all sorted out.
JORDANMERITA S.They overcharged me for fuel charges even though they said to leave it and the fuel level is good. This is the second time they did the same thing. Didn't have such an experience at other locations
Juan R.The rate for the mileage price is to high
Veronica C.Service agent poor counter service.
KEITHLAWRENCE M.No comment
CLINTONRONALDO L.Location overcharged my credit card for 3DAYS and the van was returned the same day!!!!! Added charges I did ask for!!! HORRIBLE!!!!!!!
Darlene K.Upon entering the rented cargo van there was two fitted bed sheets in the front of the van. On the passenger side seat there was tissues in the seat. The cargo van obviously wasn't checked for cleanliness.
TRACYR L.The U-Haul had no wiper blades. That one particular truck an it snowed. Check all the trucks more often
Khorie S.The attendant was terrible, he didn't know what he was doing. he skipped over me several times. I gave him all the information of my order, which was paid in full. after 45 minutes of waiting, he gave me the key to the truck & said its over there. i asked for a receipt & he said your good . the truck had 1/4 tank of gas. NEVER AGAIN.
Kenneth D.I returned the truck on 1/13/22 at around 3pm and gave the key to the 2 guys who were at the cashier. They told me that it's ok to leave the key with them because it is the manager who was not there at the moment who is in charge of receiving the vehicle online. Now to my surprise, I am charged an extra day! For what reason?! I called Sultan Petroleum and talked to a certain Abdul and asked for the manager but as per Abdul, the manager was not available. Please avoid these kind of transaction wherein U-Haul charges for extras as it own whim! Also remove the illegal charge on my behalf.
Humphrey C.I had reserved a truck to be picked up in Astoria nowhere near the actual place I had to pick it up
shaun C.At pickup there wasn't a dolly and I wasn't able to take it off my order. There also wasn't any help or ability to on the worker's part since he was the only attendant there and he was dealing with gas customers plus selling lotto. During drop off I asked about the dolly and was told that it would have been removed by the manager one HE closes off my bill but the app gave me an adjusted total based on the ending mileage. Again, I spoke with the attendant Arbaz to help me close out my transaction without getting charged a second time. He told me to just leave it, his manager will take care of it. I was not comfortable doing so since I had uploaded the pictures of how I left the van. The following day I received a call from a U-Haul rep asking if I returned the vehicle last night. Shortly after that's when I received my receipt via email with the charge for the dolly still on there. A few things I'd suggest is that the system is updated for unavailable items to be removed by the attendant at pickup to avoid being billed for items not received. Secondly, the ability to upload before photos doesn't work very well, it stays “uploading†and never does plus anything you put in is lost if you “dismiss†the process.
Eleonore E.The guys there don't know what they are doing very unprofessional. Need more training
Marvin L.get better customer services
Albert M.Please be sure who represents you. The location and representative is very disorganized, untidy and discombobulated. Representative was unable to locate the reservation,even though given the the reservation number and my name. I had to call customer services support for assistance. The phone representative was immediately able to locate reservation and instruct the pickup location representative on the key number for reservations. Even then the representative, seemed confused. He give me two keys, then started that, the first key is blocking, my reserved equipment, so I should remove the one blocking to get the correct truck. The reserved equipment was filled with animals hair on the passenger seat, juice spill on the floor, smelled like urine. The equipment was not clean for my appointment. After leaving the location, I then realized that my card was charged, more than the reserved price. I would never do business nor recommend any one to do business with this represented U-Haul location.
CYRONANEIL J.Gave us no instruction or contract to sign them charged us more than 100 in fees weeks later. This is a scam and after my past couple experiences I don't think I'll be able to use Uhaul again. It's not a business it's a crime industry that preys on people when their own systems don't work. Absolutely the least professional “business†in the country.
Joshua E.Make sure that equipments are clean and free of cigarette ash and garbage. The truck needs servicing.
Daniele C.I'm Currently waiting to hear back from the mananger regarding charges for my rental His brother was very nice although swamped with several customers trying to assist me at the same time. I look forward to hearing from him.
Karen Y.The service was good but the attendant could've used some help
Alista D.