I filled up the tank and they still charged me for the gas. Very upset, will not recommend to anybody, and the store doesnt return or pick up my callsMIGUEL P.
Customer Reviews for Suchomlinow Business Group Inc
(Distribuidor de U-Haul del vecindario)
Austin, TX 78724
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
10 a. m. - 12:30 p. m. / 1:30 p. m. - 5 p. m.
10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We had a 20' truck pulling an auto transport and there was no good place to park it. Self checkin didn't work so I spent 45 minutes on hold until a rep could help me. RidiculousJames W.
El cliente no dejó un comentario.Maryjane M.
El cliente no dejó un comentario.PEYTON D.
Do an Inspection, at Vicious Automotive Uhaul location. 352 W James Lee Blvd Crestview, FL.RONALD P.
We were a bit late in our arrival vs the reservation time due to a traffic accident (not us). The manager understood and although this was probably his last appointment on a Friday, late afternoon. He waited patiently for us. Quick turn around and we were on our way.CHARLES B.
When I arrived 20 minutes early, nobody was there. I talked to a lady from a different location that said someone was there and that it's just hard to find the door (I had previously found and knocked on the door(s)). She wouldn't accept the fact that nobody was there. I eventually got in touch with area manager , John. He said the employee had lunch from noon to one (my reservation was at noon). He said he may have left early to run to the bank but would be back very soon. Then I got a call from Jorge saying the other guy was in a fender bender and it would take Jorge 20 minutes to get there. I decided to wait instead of changing locations because this one was the most convenient for me. Jorge arrived and was very helpful, absolutely no complaints about Jorge. The ratchets on the trailer were so rusted I could barely undo them to get my vehicle off. They definitely need some maintenance.Miranda M.
El cliente no dejó un comentario.Amanda S.
El cliente no dejó un comentario.Donovan M.
The return was not so user friendly. I could not upload photos. I try from a different phone and operating system and same issue.Angel G.
Uhaul did a poor job communicating where to pick up trailer because of this I will not recommend u haul to anyonedonald T.
El cliente no dejó un comentario.Rudy H.
El cliente no dejó un comentario.Richard S.
Jorge was outstanding in his customer service response!Jeff B.
Don't post on site that the establishment is open on Saturday's from 10-3 when in fact the establishment was closed. This caused me to have to take more time out of my moving day to take pic's of this and that of the truck, fuel etc. If I have to do the job of an employee who's supposed to be there, then I should either get paid by uhaul or get a discount. Very aggravating. PS. When I called the # associated with is establishment, the person who answered said, there was a comment on the site that stated they were going to be closed that day, which I didn't see posted anywhere on the site or at the establishment.Eric M.
Had trouble with the computer.Daniel R.
Mr. Suchomlinow is always very nice to work with. GraciasCharles P.
The service could not have been any more wonderful! Very caring people and I would recommend their service to anyone!susan S.
El cliente no dejó un comentario.lAURA N.
George went above and beyond in helping me help move my daughter. He was most accommodating and as a customer it made a huge difference in my abilities to complete the move. Christopher Conway.Christopher C.
El cliente no dejó un comentario.Jose D.
The personnel was very helpful (different than my last experience). He was very helpful and knew what he was doing.Ana R.
El cliente no dejó un comentario.Chad L.
The self-check-in is somewhat time-consuming, and I had to go retrieve the key from personnel who was unsure of the mobile check-in process steps. It seems like a regular check-in would have been a lot quicker. Recommend that the Uhaul website give an accurate description of what self-check-in is before a customer signs up for it (including verification info needed, average duration to get verified, etc.). Also, train personnel on what the steps of the self-check-in process look like so they don't question if I've paid yet when the app has instructed me to show personnel my phone screen to retrieve the key.Ana R.
El cliente no dejó un comentario.Ricki W.
El cliente no dejó un comentario.lelonda R.
Employees were very friendly and helpful.YUSUF Y.
Purchased a hitch that was at a different location. Would like my money back on the hitch bought one at autozoneXLENSKE S.
Was convenient to have a U-Haul two miles from our home. The family running it were very friendly. However, the garage they work out of is lacking a general (UHaul) store appearance. It's almost like a shack/garage they work out of. Have a reservation from this facility for a one-way cross county move in March. I'll probably change to a more robust U-Haul location.Gary E.
Customer service was excellent! My uhaul provider really went out of his way for the customer and my move stress free!camryn H.
We had a reservation to pick up our rental at 10am. Upon arriving at the facility we found that the door was locked and no one was on the property. After calling the number for the business the man stated that he was in Austin on an errand but would return in 15-20 minutes. We waited 45 minutes for him to return!! The gentleman was nice and apologetic which I appreciated, but it completely rushed the rest of our day as we had multiple things to accomplish in regards to our move, including our reserved time at our building for use of the freight elevator.Jacob D.
They didn't have my reservation there. I arrived and the only guy working there was gone so I had to wait over half an hour for him to get back, all other uhaul rentals in the area had closed so I had no choice.Payton J.
Very friendly and willing to accommodateJERALD S.
Turn off sensors around key pick up causing alarm to go off every 5 minutes. Park Vehicles where they are accessible from all sides if requiring photos of all sides. Install lighting for after hours pick up and safety.vic M.
El cliente no dejó un comentario.Jeffrey D.
El cliente no dejó un comentario.Jonathan N.
The personal are very helpful and professionalrene C.
El cliente no dejó un comentario.Wesley T.
El cliente no dejó un comentario.toni J.
Jorge provided top notch customer service! I highly recommend using this UHaul location!!Tammy M.
The car trailer we rented didn't operate correctly. One of the ramps was broken and wouldn't lock in place when extended. I had called to move the rental charges to another credit card. The attendant said he was busy with a customer and would call me back. He never called.JAMES P.
I tried calling for return arrangements but no one at site so we just left it on the premises. Poor poor service!Hans K.
Nothing it's just an old placeChristopher G.
El cliente no dejó un comentario.Andre A.
El cliente no dejó un comentario.Patrick S.
U-haul corporate needs to visit this location to determine if they should keep franchise license.Seth B.
I was late picking it up and my phone pick-up reservation expired. I HAD NOT IDEA THAT IT WOULD EXPIRE. Why does the booking not tell you that. waiting on hold for 30 minutes. the chat feature had to update the reservation. the site would then NOT take my credit card. the chat feature had to fix that. It was an awful experience picking up using my phone. I WILL NEVER USE MY PHONE TO PICK UP FROM YOU EVER AGAIN!Wayne D.
El cliente no dejó un comentario.Aaron K.
I don't know the location or I-haul itself but they charged me today again. Can someone call me back for this? Or how I can create request to solve this issue?Mehmet C.
El cliente no dejó un comentario.taiesha S.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Taylor M.
everything went exactly as promised. I was very satisfied and was able to move my daughter with no issues.Edward F.
Thus uhaul made the attempt to fix a wrong done by another uhaul facility that didn't have my reservation and made sure that everything was taken care of. I highly recommend this uhaul as they show great customer service and work ethicsadam R.
Very good service, Eddie was really nice, quick and professional.JERALD S.
El cliente no dejó un comentario.Laurie C.
Excellent customer service at this location.Jill L.
El cliente no dejó un comentario.ZACHARY G.
Everything was easy and great! Would recommend signage that leads to where the front door is during operating hours.Robert S.
The location looks like a junk yard with old cars around, grass growing everywhere. I had reserved a trailer online. When I arrived to pick up, I was informed the trailer had been rented to someone else. Obviously , the agent does not understand the definition of the word "reserved" I had to rent an alternate trailer which was more expensive. The trailer I had reserved was $82. The replacement cost $214. I feel UHaul owes me the difference in this charge. This agent is a blight on the reputation and good trademark of UHaul and an eyesore for your business model. The young man who helped me, Eddie, did his best and was very apologetic, but obviously, had not authority or ability to remedy the situation. Please feel free to call me to discuss this matter. I am very disgusted and infuriated at this situation and would discourage any potential UHaul customer from using this agent.Wilson F.
El cliente no dejó un comentario.Michele D.
Customer service was excellent and the owner was very helpful and attentive.Mark B.
Tell renters they don't receive the code to access the vehicle, until the vehicle has been locatedChristal W.
El cliente no dejó un comentario.joe L.
Just keep being niceHARVEY C.
El cliente no dejó un comentario.FRANCISCO A.
George and the guys, were very helpful.Everett W.
El cliente no dejó un comentario.Jasmin J.
The staff is very friendly and helpful nobody wants to help me on Sunday evening but Here I being helped and treated like a VIP customermaria G.
Many mistakes were made starting with the first place we went to being closed when they weren't supposed to be. Then is took 3 attempts to get another truck through express checkout. And when I finally got the truck it was parked behind 2 other trucks and unable to be moved. I called and received the access code to a different truck which we finally got an hour and a half after all this began. However this truck which I ended up taking was not on my contract and caused a whole slew of additional problems. Including a EZ fuel charge that I am desputing because I replenishes the fuel in the vehicle and provided pictures of the fuel gage and odometer to prove it.Jake C.
Answer the phone, (I called 3 times in 2 days with no answer during business hours) don't over charge (paperwork said there was more gas than there was in the vehicle) and respond to feedback given if you expect a recommendation to a friend. The vehicle size I wanted was unavailable so I had to pay more. Not a good experience unfortunately.JESSICA S.
The gentleman that attended me was very kind, helpful and an all around fantastic vendor. I will do all of my uhaul renting needs through him. fantastic plainly stated. tonyoTony O.
The gentleman (forget his name) was incredibly friendly nice. Would definitely recommend friends to this locationCourtney W.
This is not the fault of the location but I was disappointed that the truck did not have cruise control.Douglas W.
No one was here at the location and is basically attached to a auto repair junk yard. I spent an hour on the phone with costumer service and at first they tried to get me to drive to another location but finally agreed to let me drop it off here.Josh K.
Out of the way for a univ of Texas apartment move.Patrick L.
El cliente no dejó un comentario.willie F.
Took a second to figure how the drop off worked but it all worked through the app.Brian H.
Great service!!MARIA C.
Nice place is not paved but it's very drivable no problems at all , very helpful staffjorge S.
Not clean and personally a bad location for me. Individual was nice and helpful.BRANDON F.
Customer service is great very friendly and helpful people very good experience I'll rent again if need a trailerjorge S.
I did not specify a drop off location at time of reservation. Very difficult finding a location to take the trailer in Austin, TX. Everyone was full. This location was kind enough to take the trailer. However, facility was a dirt/gravel lot on top of a hill with trailers/trucks scattered. I had to pull between an RV and a trailer to a small back area and execute about a 5-point turn. Eventually I dropped the trailer as it was and extricated myself. Primary woman at location spoke Spanish but no English. She had to get a helper to translate. It worked but not optimal.Christopher S.
El cliente no dejó un comentario.Miranda N.
They made a mistake in my ticket saying I did not fill the gas to the correspond mark , I email them and they correct the mistake and got the exact money back . GraciasCristian L.
Employees are nice, but they were closed. I was late dropping off because the truck kept stuttering out and stalled a few times.Mathew S.
This is the worst experience I've ever had with U haul. I've never felt so taken advantage of by this company. I rented a truck for 1 afternoon but got charged for 3 days. Let me begin by saying this location and the people running are not up to U haul standards. The office was disgusting, it stunk and was really hot. I'm a regular U haul customer. I rent several trucks a year. Ive never had any problems at any of the other locations I've used. This location has ripped me off!! I received an emailed bill for 3 days. The person running the location charged me for 3 days when I returned the vehicle the same day. I dropped it off on the 13th, the same day I checked it out. He said I picked the truck up on the 12, a day before I actually got it. Then he charged me for an additional 2 days (14th and 15th) after I dropped it off. This is in addition to charging me for insurance when I told him at least 5 times that I did not need it and did not want it. Then he lied and said he would get it taken off the bill. Not only did he not take it off the bill, but he charged me for 3 days of insurance. The guy working there acted like he didn't know what he was doing and took almost a full hour to process my paper work and rent me a truck. It felt like he was intentionally trying to confuse me so much that I would give in and pay for the insurance. He printed out the paper work with the charges for the insurance and I continued to refuse and asked him to take that charge off. So he made a phone call and told me the charge would be removed. I feel like he got angry or something that I flat out refused the insurance and thus decided to rip me off. I've made several attempts to contact U haul by phone and by Live Chat neither of which got me anywhere. The truck was basically clean but the AC did not work. It was the middle of the day Texas heat and having no AC on a rental is unacceptable. I'm so disgusted and angry with this experience that I am demanding a full refund and my receipt of this refund will determine whether I ever use U haul again.edward M.
El cliente no dejó un comentario.GENESIS G.
The owner did not did not have me sign the prior damage sheet that was with the truck, and told me to turn the truck in with 3/4 of a tank. I spent $20 extra in gas to get it to 3/4 right before dropping it off and when the drop off owner saw the paper, he said it had to be 11/16ths of a tank. So I spent an extra $20 for nothing.Jennifer C.
The company had my contact all wrong, fist they change the location for pick up and to drop off, they had the dates wrong for pick up and drop off, they had my mileage of traveling one way wrong. I even called to make sure that it was correct. Not a good experience at all. Not a happy customer. I believe I should have gotten a refund back because of the mess up that the company did.,Linda B.
El cliente no dejó un comentario.Alan P.
This place was terrible. I am shocked that UHaul allows this to be a dealer. I will be following up with customer service via phone because the specifics would be too much to write here. In general, they were disorganized, lacking supplies (no furniture blankets, no damage stickers, no large boxes) and the truck was filthy. We ended up having to swap it out with another Uhaul truck at a different location due to severe alignment issues in addition to some other less critical issues with the truck. I rated 2 stars instead of 1 because the people were nice, but outside of their pleasant demeanor, there was nothing good about this place.Anne V.
El cliente no dejó un comentario.Nathan L.
Mothing.It was good.vincent H.
Nothing to improve, smooth transaction. Thanks!FERNANDO W.
Very great representative. Nice people.verdel J.
El cliente no dejó un comentario.Warren B.
Relaid my concerns to this location, a refund was promised. Damaged trailer/ leaked/ ruined belongings. George was the attendant at the drop off locations and was beyond nice and extremely helpful. He offered solutions and made my experience less upsetting. (pending refund)Cynthia M.
Not a good place to drop the trailer. Lot was small and difficult to get in and out of. It was after hours so I cannot comment on the locations employees or owner.Mark C.
El cliente no dejó un comentario.Kenny M.