Customer Reviews for Strobels Service Station
(U-Haul Neighborhood Dealer)

202 reviews

5122 Route 5   Ascutney, VT 05030
(Ext 8 Off I-91)

(802) 674-5036

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(802) 674-5036

5122 Route 5
Ascutney, VT 05030
(Ext 8 Off I-91)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing, great experience

eric januszewski 
Rating:
5.0

Customer did not leave a comment.

chris aldrich 
Rating:
5.0

Customer did not leave a comment.

chris aldrich 
Rating:
5.0

Dropped off at this location. Representative was competent and helpful!

John Lambert 
Rating:
5.0

Very friendly staff and equipment well maintained. Great experience!

oran mills 
Rating:
5.0

Very friendly and helpful. Truck was in good shape however U-Haul should have a full tank policy so that it isn’t necessary to refill prior to starting your trip or move.

Trevor Barlow 
Rating:
5.0

Great customer service

Eugene Wescott 
Rating:
5.0

Customer did not leave a comment.

Craig Gehly 
Rating:
3.0

Customer did not leave a comment.

Timothy Woodfield 
Rating:
5.0

Very easy. Two individuals were there to help me. They showed me where to place the trailer, and helped me to unhitch it. I was in and out in a few minutes.

Richard Grogan 
Rating:
5.0

Customer did not leave a comment.

Robert Merrill 
Rating:
5.0

A smooth hassle free rental. I would do business here again.

Donald Barrett 
Rating:
4.0

The truck has a defective rearview mirror causing major safety issues and challenges. It also has an extremely alarming screeching noise that I'd guess is related to vent/ac system. It was an unpleasant and less than safe trip.

Crystal Moses 
Rating:
5.0

I was displeased that I made my reservation at Strobels but was then told I would have to pick up my truck at a different location approximately 20 miles further away. At a Rate of $1.09 a mile I feel that Uhaul was trying to clip me for an additional $40+ plus the additional gas cost. When going to pick up my truck at the new location I drive right by Strobbels and see that they have 2 10 foot box trucks on the lot! I canceled my reservation and rerented a truck from Strobels right then where I made the original reservation. I do not know if this was intentional but it certainly feels like UHaul was trying to pull a fast one on me and Strobels.

Thomas Brophy 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DREW 
Rating:
1.0

Stroebels staff are top notch. They helped figure out the issue. They could not refund the overcharge.

Christine Young 
Rating:
3.0

Customer did not leave a comment.

Jennifer Bryant Tatro 
Rating:
3.0

Customer did not leave a comment.

Laurence Butterfield 
Rating:
5.0

Customer did not leave a comment.

JAMES RYLL 
Rating:
5.0

Customer did not leave a comment.

JAMES RYLL 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ayer 
Rating:
5.0

Customer did not leave a comment.

JAMES WADLOW 
Rating:
3.0

Customer did not leave a comment.

Richard reed 
Rating:
5.0

Outstanding customer relations from all that I had contact through due to some rental extensions😀

BRUCE NOBLE 
Rating:
4.0

I rented the trailer from 1 PM 10/21 to 1PM 10/23. I returned the trailer at 6:30 PM 10/22. U-HAUL called me at 4PM on 10/23 wanting to know where the trailer was? Told them to contact agent (who was closed on Sundays)

wayne woodbury 
Rating:
3.0

Customer did not leave a comment.

Keith Tallon 
Rating:
5.0

Genuinely pleasant and helpful.

Ashley Chace 
Rating:
3.0

Customer did not leave a comment.

RENEE DUBE 
Rating:
5.0

in and out; great

jerry drabyn 
Rating:
5.0

Both employees were very helpful, friendly and obviously knew their jobs and equipment well. Would definitely recommend them

Ed Ryan 
Rating:
5.0

Both ends of the service were Friendly and helpful

JohnRoger CawveySr 
Rating:
5.0

Customer did not leave a comment.

ROY MESSING 
Rating:
5.0

I plan on doing my next reservation through this site.

DANIEL CHARLAND 
Rating:
5.0

Customer did not leave a comment.

David Farr 
Rating:
5.0

Nothing

Thomas Noon 
Rating:
4.0

Customer did not leave a comment.

Andrew Berlow 
Rating:
3.0

Customer did not leave a comment.

Edward Alves 
Rating:
5.0

Strobels has the best service in our community.

michael jackson 
Rating:
5.0

Customer did not leave a comment.

Arthur Page 
Rating:
5.0

My only complaint was I had scheduled to pick up my equipment from a location that was 2 miles away from my apartment but the day before I was to get the equipment I was rerouted to another location 45 minutes away. This has NO bearing on the two locations because personnel at both were exceptionally helpful and professional.

Christian Galvin 
Rating:
5.0

Customer did not leave a comment.

randy knight 
Rating:
3.0

Customer did not leave a comment.

Randy Pixley 
Rating:
4.0

The location was convenient and the attendant was very helpful

Hardin Coleman 
Rating:
5.0

Customer did not leave a comment.

Charmaine Keller 
Rating:
5.0

Very friendly and accommodating.

Glenn Lyons 
Rating:
5.0

Customer did not leave a comment.

Matt Dwyer 
Rating:
5.0

The lady that checked me out was awesome!!!

mihelle putnam 
Rating:
5.0

I have done Uhaul business with Strobels many times , wonderful staff they have always gone above and beyond.... they could teach the pick up location some proper business management

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

Greg Cartier 
Rating:
5.0

Customer did not leave a comment.

Raymond Boulanger 
Rating:
5.0

Customer did not leave a comment.

Kimberly Smith 
Rating:
4.0

This is not where we wanted to rent from uhaul’s lack of inventory forced us to travel out of our way and 3 times more as we dropped off at the location we are closest to. Extremely frustrating working with the large uhaul company.

TIMOTHY BROWSE 
Rating:
5.0

Customer did not leave a comment.

Ward Turner 
Rating:
3.0

Customer did not leave a comment.

Rebecca Darling 
Rating:
4.0

Customer did not leave a comment.

elizabeth cornell-weber 
Rating:
5.0

Excellent customer service! Truck was very clean and rode well. Look forward to renting from them again

Laurie Carver 
Rating:
5.0

No complaints

JOSEPH PALERMO 
Rating:
3.0

We dropped the keys and papers in a lockbox outside.

JEFFREY SURRELL 
Rating:
5.0

Customer did not leave a comment.

JASON CHALOUX 
Rating:
5.0

Went completely smoothly-excellent customer service,would highly recommend U-Haul to all !

RUTH GROSS 
Rating:
4.0

Customer did not leave a comment.

Rob Ravlin 
Rating:
1.0

Customer did not leave a comment.

Pamela Shambo 
Rating:
4.0

Personnel very helpful

MARIATHERESA DORSEY 
Rating:
5.0

Customer did not leave a comment.

james taft 
Rating:
5.0

My uhaul got canceled two times. Both replacements that were found for me were over an hour and 45 minutes from me which did not work. I ended up having to spend hours on the website finding equipment and a location that works because none of the representatives could. Unless some policies change to ensure my reservations will be kept, I will not be renting from U-Haul again

TERRYPATRICK LIVINGSTON 
Rating:
5.0

Customer did not leave a comment.

ADAM STUDDARD 
Rating:
4.0

Customer did not leave a comment.

JAMES GUERRA 
Rating:
1.0

This location was super sketchy and looked abandoned, i would never recommend to anyone to leave any vehicle there. I had to leave to get gas at an actual service station up the road. TERRIBLE>

KAREN MARCHANT 
Rating:
5.0

Picking up this trailer was stressful as we were forced to first change the trailer type (increasing the cost) and pickup location because of a lack of equipment at our first choice, and a second time because the previous customer did not return it to the specified location.

Stephen Bailey 
Rating:
5.0

Customer did not leave a comment.

steven heim 
Rating:
5.0

Customer did not leave a comment.

Richard Begen 
Rating:
5.0

Customer did not leave a comment.

DAVID BROOKS 
Rating:
2.0

I asked for a location in white river junction this was not. The stores closed and the place was messy and looked abandoned

Allegra Sargent 
Rating:
3.0

Customer did not leave a comment.

GERALD BRYANT 
Rating:
5.0

Customer did not leave a comment.

Glenn Davis 
Rating:
5.0

Customer did not leave a comment.

Stephen Pearson 
Rating:
5.0

Everything went extremely well - friendly staff with safety in mind.

THOMAS SEBASTIAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RUSSELL 
Rating:
3.0

No interaction

houssam halabi 
Rating:
5.0

Customer did not leave a comment.

Shaun Pate 
Rating:
5.0

Customer did not leave a comment.

PATRICIA GOYETTE 
Rating:
5.0

Thank you for being close and convenient

Damien Deline 
Rating:
4.0

Customer did not leave a comment.

william white 
Rating:
5.0

They was very pleasant to deal with , I strongly suggest anyone needing a uhaul should go there

NORMAN HOOK 
Rating:
1.0

Return location was behind a gas station didn’t feel safe leaving the trailer. Return location was closed for vacation.

Dianne Shifflett 
Rating:
5.0

Thank you for waiting until, literally, 5 minutes before close, to rent us the 20 foot truck! Enjoy the bread we “donated” (forgot) in appreciation.

DAMIEN DELINE 
Rating:
5.0

Folks at Strobels are top notch, bend over backwards to make the customer happy. Much better than the big U-haul locations I have used. Highly Recommended! John Preston

JOHN PRESTON 
Rating:
5.0

Nice people. They made the rental easy!

Richard Kanto 
Rating:
5.0

It was great, and I’m going to use them again on Saturday.

GINA WILLIAMS 
Rating:
2.0

Customer did not leave a comment.

Julio Roca 
Rating:
3.0

Customer did not leave a comment.

Michael Belanger 
Rating:
3.0

Let me start off by saying this was a pick up through the phone app at a closed location. It took over half of an hour to get the keys through this system. In addition I requested dollies to make what was going to be a difficult move easier. When we arrived at the house they were not in the truck. Consequently it took the movers we hired through Uhaul twice as long to move. Since the location was closed so we could not just go and pick them up. Also there was very little gas in the truck. Remember the days of take it full bring it back full? So we went to the gas station..I expected the truck to use a lot so put in $71. The truck gets great gas mileage and only used a small amount. Guess what? They don't reimburse you for gas! That's your gift to the next mover! Did I mention always get the tow option for $5.95 in case you get stuck? It was $700 to get pulled out of the curbside ditch that the truck was stuck in. I will say they made it very easy for me to keep the truck additional days. I am waiting for reimbursement for the rental of the dollies and I am hoping that they reimburse me for my gas but I have no idea. The movers were very professional and did a great job. I wish I had known that with all the delays of getting to the property (checking in and getting the key, having to stop for gas, getting stuck in a ditch) the movers could have been rescheduled. Since I did not know this they tried to do as much as possible and stayed there for the two hours I hired them and unfortunately had to leave just as we arrived with the truck. So I got to hire them again for the next day to do the job. Yup, I got to pay double labor plus! They were great guys though and worked really hard. That was Safe Movers of New England. Highly recommend them. I hope this helps others to not have the bad experience that I had.

chad Wild 
Rating:
3.0

Customer did not leave a comment.

Michael Belanger 
Rating:
5.0

Customer did not leave a comment.

phillip perry 
Rating:
5.0

Nothing, I had a great experience! Thanks

Augustus Guido 
Rating:
3.0

I reserved the truck 3 weeks in advance to pick up in Springfield, VT. It was not there, i was sent to Strobels, 1/2 hour away in a snowstorm, delayed my loading 1 day, (movers had to leave, leaving me alone to load) Then i was charged extra day for returning 2 hrs late! I'm not a happy customer!

Joe Wilson 
Rating:
5.0

Customer did not leave a comment.

Steven Burkhamer 
Rating:
3.0

Customer did not leave a comment.

bruce richardson 
Rating:
5.0

Excellent experience! Went beyond my expectations in helping me with a glitch (of my own making). Stroebels has become my first choice in UHaul dealerships.

Terry Bascom 
Rating:
5.0

Customer did not leave a comment.

Meghan Mahoney 
No reviews have been submitted for this location.

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