Customer Reviews for Strobels Service Station
(U-Haul Neighborhood Dealer)

145 reviews

5122 Route 5   Ascutney, VT 05030
(Ext 8 Off I-91)

(802) 674-5036

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/16/2021 - 1/10/2022: Closed

Services at this Location:

Contact Us

(802) 674-5036

5122 Route 5
Ascutney, VT 05030
(Ext 8 Off I-91)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/16/2021 - 1/10/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

We dropped the keys and papers in a lockbox outside.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Went completely smoothly-excellent customer service,would highly recommend U-Haul to all !

RUTH G. 
Rating:
4.0

Customer did not leave a comment.

Rob R. 
Rating:
1.0

Customer did not leave a comment.

Pamela S. 
Rating:
4.0

Personnel very helpful

MARIATHERESA D. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

My uhaul got canceled two times. Both replacements that were found for me were over an hour and 45 minutes from me which did not work. I ended up having to spend hours on the website finding equipment and a location that works because none of the representatives could. Unless some policies change to ensure my reservations will be kept, I will not be renting from U-Haul again

TERRYPATRICK L. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

This location was super sketchy and looked abandoned, i would never recommend to anyone to leave any vehicle there. I had to leave to get gas at an actual service station up the road. TERRIBLE>

KAREN M. 
Rating:
5.0

Picking up this trailer was stressful as we were forced to first change the trailer type (increasing the cost) and pickup location because of a lack of equipment at our first choice, and a second time because the previous customer did not return it to the specified location.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

I asked for a location in white river junction this was not. The stores closed and the place was messy and looked abandoned

Allegra S. 
Rating:
3.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Everything went extremely well - friendly staff with safety in mind.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

No interaction

houssam H. 
Rating:
5.0

Customer did not leave a comment.

Shaun P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
5.0

Thank you for being close and convenient

Damien D. 
Rating:
4.0

Customer did not leave a comment.

william W. 
Rating:
5.0

They was very pleasant to deal with , I strongly suggest anyone needing a uhaul should go there

NORMAN H. 
Rating:
1.0

Return location was behind a gas station didn't feel safe leaving the trailer. Return location was closed for vacation.

Dianne S. 
Rating:
5.0

Thank you for waiting until, literally, 5 minutes before close, to rent us the 20 foot truck! Enjoy the bread we “donated” (forgot) in appreciation.

DAMIEN D. 
Rating:
5.0

Folks at Strobels are top notch, bend over backwards to make the customer happy. Much better than the big U-haul locations I have used. Highly Recommended! John Preston

JOHN P. 
Rating:
5.0

Nice people. They made the rental easy!

Richard K. 
Rating:
5.0

It was great, and I'm going to use them again on Saturday.

GINA W. 
Rating:
2.0

Customer did not leave a comment.

Julio R. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Let me start off by saying this was a pick up through the phone app at a closed location. It took over half of an hour to get the keys through this system. In addition I requested dollies to make what was going to be a difficult move easier. When we arrived at the house they were not in the truck. Consequently it took the movers we hired through Uhaul twice as long to move. Since the location was closed so we could not just go and pick them up. Also there was very little gas in the truck. Remember the days of take it full bring it back full? So we went to the gas station..I expected the truck to use a lot so put in $71. The truck gets great gas mileage and only used a small amount. Guess what? They don't reimburse you for gas! That's your gift to the next mover! Did I mention always get the tow option for $5.95 in case you get stuck? It was $700 to get pulled out of the curbside ditch that the truck was stuck in. I will say they made it very easy for me to keep the truck additional days. I am waiting for reimbursement for the rental of the dollies and I am hoping that they reimburse me for my gas but I have no idea. The movers were very professional and did a great job. I wish I had known that with all the delays of getting to the property (checking in and getting the key, having to stop for gas, getting stuck in a ditch) the movers could have been rescheduled. Since I did not know this they tried to do as much as possible and stayed there for the two hours I hired them and unfortunately had to leave just as we arrived with the truck. So I got to hire them again for the next day to do the job. Yup, I got to pay double labor plus! They were great guys though and worked really hard. That was Safe Movers of New England. Highly recommend them. I hope this helps others to not have the bad experience that I had.

chad W. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

phillip P. 
Rating:
5.0

Nothing, I had a great experience! Thanks

Augustus G. 
Rating:
3.0

I reserved the truck 3 weeks in advance to pick up in Springfield, VT. It was not there, i was sent to Strobels, 1/2 hour away in a snowstorm, delayed my loading 1 day, (movers had to leave, leaving me alone to load) Then i was charged extra day for returning 2 hrs late! I'm not a happy customer!

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

bruce R. 
Rating:
5.0

Excellent experience! Went beyond my expectations in helping me with a glitch (of my own making). Stroebels has become my first choice in UHaul dealerships.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Meghan M. 
Rating:
4.0

Customer did not leave a comment.

Mary-Beth G. 
Rating:
5.0

Customer did not leave a comment.

Claudia G. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
3.0

Someone else dropped of the Uhaul so I cannot comment on this experience.

peter M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

was closed for the weekend when dropped off truck

douglas C. 
Rating:
5.0

Customer did not leave a comment.

Burton J. 
Rating:
3.0

Customer did not leave a comment.

rick S. 
Rating:
4.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Sally D. 
Rating:
5.0

They were very friendly and helpful at this location! A+ service!

Rolf J. 
Rating:
5.0

We had given our information online to expedite the pick-up process. When we arrived at the site to pick up the truck, we still needed to give much information to the lady. Redundant in my opinion. Otherwise a good smooth rental.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

I dropped the truck off after hours.

Dale G. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Jillian R. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
4.0

When they were disconnecting my trailer they noticed the ball was not tight on the hitch. They detached it, took into the shop and tightened it for me which I thought was very nice.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

U haul always been first class

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Eugene E. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

Customer did not leave a comment.

chuck S. 
Rating:
5.0

Customer did not leave a comment.

elaine U. 
Rating:
5.0

i was very pleased

DAVID C. 
Rating:
3.0

was very easy to pick up and drop off. truck was clean and ran well. would use uhaul again

paul P. 
Rating:
5.0

Customer did not leave a comment.

maureen B. 
Rating:
5.0

I strongly recomend "Strobels" of Ascutney ...

david C. 
Rating:
5.0

This was a total pleasure dealing with Strobels...very organized..extremely helpful!

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

Customer did not leave a comment.

john Z. 
Rating:
5.0

Customer did not leave a comment.

CHRIS W. 
Rating:
5.0

The folks at Strobel's are knowledgeable, accommodating, and polite. They are always my first choice for U-Haul rental. This time was just the same great service.

SUSAN O. 
Rating:
4.0

Customer did not leave a comment.

Walter S. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
3.0

They were closed at the time I dropped off.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Shelly B. 
Rating:
2.0

They didn't know how to use the "system" and complained that UHaul changes the system all the time. Strobel's had to enter all the same information that I had already entered when I reserved the trailer on the UHaul site. Extremely inefficient and frustrating experience. Even though I reserved the trailer a week in advance, I was informed the day before pick up that the trailer was not at my preferred location. I had to drive 40 miles out of my way (in a snow storm) to get the trailer. If I had known this ahead of time, I could have changed my plans around the trailer location. At my preferred location (right next to my hotel) there was a very similar trailer that went un-rented the whole time I was in town. This trailer was never presented to me as an option. If I had known about it, I would have rented it instead. I would have even payed more for it. When I stopped to get gas, I noticed a burning smell but I couldn't figure out if it was coming from my trailer or another car. As soon as I got back on the road, one of the trailer tires disintegrated. If the rest of my experience with UHaul had been good, I would chalk this up to a freak occurrence - but as things are, I'm guessing it was due to poor maintenance. I blame most of this on UHaul corporate. Poorly trained and unhelpful representatives, including the road-side assistance person.

Sean W. 
Rating:
2.0

Outside is very grimy looking.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

JIM R. 
Rating:
5.0

Customer did not leave a comment.

Russel J. 
Rating:
3.0

no one called us that the pickup was moved. We picked the original location because how close it was to home. We waited over 40 minutes for service and then we had to drive to the new location.

sandra S. 
Rating:
4.0

I reserved a truck at a different location that ended up being too big, so I didn't use it and got a truck I needed at the above location, however you charged me for both and didn't refund my $79.43. Would like my money back.

DANIELLE O. 
Rating:
5.0

Excellent, personal service!

GILBERT W. 
Rating:
5.0

Customer did not leave a comment.

PAULA C. 
Rating:
3.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

GILBERT W. 
Rating:
5.0

Customer did not leave a comment.

Gilbert W. 
No reviews have been submitted for this location.

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