Customer Reviews for Street Source Auto LLC
(U-Haul Neighborhood Dealer)

212 reviews

3433 Springs Rd NE   Hickory, NC 28601

(704) 325-4512

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(704) 325-4512

3433 Springs Rd NE
Hickory, NC 28601

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marty Whitener 
Rating:
3.0

They may have been busy but there was mud in the floor boards and had to wash off ramp from mud to even walk up and load without tracking mud in the house.

Van Chapman 
Rating:
4.0

Customer did not leave a comment.

Mark Clark 
Rating:
3.0

This was an extremely tight place to get a trailer out and in. I think that it would take an experienced driver to negotiate this lot.

Billy Harris 
Rating:
3.0

This trailer is a complete piece of junk. Not only does the trailer not have a jack, but the folks there aren't allowed to help you lift it onto the hitch. You have over-engineered your trailers to cater to idiots who don't know how to pull a trailer, and they are barely functional anymore. The crew at the location was friendly, and this review is in no way a bad reflection on them. The equipment and rules set by Uhaul are complete crap. I'll buy a trailer before I'll ever rent another uhaul trailer again.

Adam Keisler 
Rating:
5.0

Customer did not leave a comment.

Doug Herman 
Rating:
3.0

Guy basically said “you’re good”. Then I had to ask where to park it? And then I had to ask if he wanted the dolly and blankets - I had to go back and get them in the trailer. Then I had to ask for and wait for a receipt. No greeting or thank you for using U-Haul or my business. He seemed to be bothered having to deal with this while running his business.

John McClellan 
Rating:
5.0

Customer did not leave a comment.

David Armstrong 
Rating:
5.0

Customer did not leave a comment.

Samuel Staton - Griffin 
Rating:
1.0

No service, lot was overcrowded with two additional businesses at same location. car lot and commercial truck sales at same location. No offer to help guide trailer drop off, no where to turn around, had to back out into street and back trailer in for return. Will not select this location again.

Heather Blanton 
Rating:
2.0

I requested a dolly but when I arrived to collect the vehicle, no dolly was present. I don't believe I've been refunded for this charge.

Aaron Probst 
Rating:
5.0

Customer did not leave a comment.

Butch Sloop 
Rating:
4.0

Customer did not leave a comment.

Billy HENSON 
Rating:
5.0

Customer did not leave a comment.

Peter Tesoriero 
Rating:
5.0

Don't require an emergency contact, if the customer doesn't want to give it.

Daniel Chilton 
Rating:
5.0

Great experience

Brad Davis 
Rating:
5.0

Excellent customer service

jerry ethington 
Rating:
5.0

Customer did not leave a comment.

JASON LAMB 
Rating:
5.0

Nice folks. Will rent from them again

FRANCES WYNN 
Rating:
4.0

Nothing everything was good.

LISA MILLER 
Rating:
3.0

Customer did not leave a comment.

DORIEN ANDREW 
Rating:
5.0

Every thing was perfect. Friendly and professional associates at this location.

lloyd Rivers 
Rating:
5.0

The truck was bad out of alignment but other than that things were great

deire south 
Rating:
5.0

Every thing was fast and easy

Benjamin Sims 
Rating:
5.0

Customer did not leave a comment.

Seth Weaver 
Rating:
5.0

Customer did not leave a comment.

DEBORAH POOVEY 
Rating:
5.0

Customer did not leave a comment.

Scott Bailey 
Rating:
5.0

Customer did not leave a comment.

Jennipher Venegas 
Rating:
3.0

I returned the uhaul online since the drop off location was closed when I dropped it off. Have yet to receive my deposit back so I’d reccomend waiting to drop off until the store is open

Victoria Roesser 
Rating:
5.0

Customer did not leave a comment.

Amber Ballard 
Rating:
1.0

1. The passenger door did not close properly 2. We were called to “Return the Truck at 4;00 pm because UHaul double booked.” 3. We did NOT ask for insurance but we’re fraudulently charged. 4. Because we had to “Return “ we had not time to refuel and were charged $35.00 Total 165.00 for four hours The Used Car Dealer said it was UHaul who charged that fee

Elisbeth Martin 
Rating:
5.0

Very nice and professional guys! Plan on taking more of my business to them!

Jeffrey Ailes 
Rating:
5.0

Maybe cheaper rate

Keith Franklin 
Rating:
5.0

Customer did not leave a comment.

John Murphy 
Rating:
4.0

Customer did not leave a comment.

Milton Ennis 
Rating:
5.0

Make to inspect super thoroughly before driving off. I rented a car dolly and the customer service was great. I took pictures of the small damages to the fender wells before hooking it up. I should have inspected the the wheels closer. The tires appeared in good repair the fender housing was dingged up. I drove 3.5 hours to pick up my wife's car with no issues. But once I got her car on the dolly and started to drive off, I noticed the right wheel losing air. I went to the air pump at the gas station. And as I started to fill it up I heard air leaking out. Upon inspection the wheel was bent really bad and not able to hold a seal. Inspect thoroughly, it tookn2 hours for a mechanic to get out with. New tore and rim. What should have been a 6 hour round trip turned out to be 9.5 hours. Love the guys at street source auto. They are great people and I'm sure had I inspected closer they would have taken care of it right there.

John Robertson 
Rating:
4.0

Reserved a trailer at another location across town, when I arrived, they did not have the trailer I had reserved. Thankfully, the agent we called at Uhaul was able to find the trailer I needed at this location.

Christopher Portis 
Rating:
3.0

The people were nice. Difficult to find location. It was a garage and the parking lot junky. It was also difficult to enter area on a road with such a hig speed limit.

David Hoaas 
Rating:
4.0

Customer did not leave a comment.

David Parsons 
Rating:
5.0

Eric was very concerned about giving us the most professional service that he could. He did everything in his power to help with any issues on our end. Make sure that you have lots of Erics!

david harkey 
Rating:
2.0

Customer did not leave a comment.

Stephanie Matzke 
Rating:
5.0

Customer did not leave a comment.

Paul Breau 
Rating:
4.0

The location was a little difficult to get in and out. The main road does get a little busy.

Tor Khang 
Rating:
5.0

Friendly and fast. In and out quickly

Steven Harrison 
Rating:
5.0

Great customer service

David Bradley 
Rating:
1.0

I was told my charge was $305 got my receipt this morning and I was charged $317.79 why and for what gas was put in truck same as it was giving to me I read the reviews and they stated U-Haul will do some under hand mess and they did a bunch of thirsty blood sucking company

Shaquel Horne 
Rating:
5.0

Inside windshield could use a good cleaning.

Robert Fultz 
Rating:
5.0

Very happy with entire process in renting the U-Haul. I spoke with Customer Service Representative, Scott who was very helpful and patient in walking me thru the rental online process. The equipment very clean and practically new!

Laura Gray 
Rating:
1.0

Overcharged me credit card by $209.39. I had the trailer for 3 hours and they charged me for over 1 week. I contacted the dealer and he said it was resolved but no credit 3 days later.

David Barringer 
Rating:
1.0

The lady who met us outside was very kind and helpful however when we told her that we could not back the trailer into a place on their lot she went inside and a manager(possibly owner) came out obviously annoyed and began talking about how U Haul shouldn’t rent trailers to people who don’t know how to use them. If he is that concerned then he should speak to the company not to customers about this matter.

Jane Campbell 
Rating:
3.0

I'm sure I did something incorrectly, but I was charged about $150 twice. I'd like to be able to discuss what I did wrong, or get some of it back. 864.316.6263

aaron popkin 
Rating:
3.0

Customer did not leave a comment.

Ron Bailey 
Rating:
4.0

Something wrong with the truck fuel system put 13 miles on the truck and had to put over 3 gallon of gas in it witch is over 10 dollars truck is supposed to get 18 miles per gallon not 4 miles per gallon

Earl Henderson 
Rating:
5.0

Customer did not leave a comment.

Ronald Hunter 
Rating:
2.0

Customer did not leave a comment.

Thomas Schaefer 
Rating:
5.0

A great kind and helpful and patient staff

LONI SMITH 
Rating:
5.0

Very helpful and personable

Charles SMITH 
Rating:
5.0

Great place! It was quick and easy.

RALUCA LITKE 
Rating:
1.0

Customer did not leave a comment.

Ronnie White 
Rating:
3.0

Better parking availability

Makayla Caudill 
Rating:
1.0

We were charged an extra $11+ for gas, even though we left it exactly as we had returned it. I even snapped a picture of the tank with a timestamp. I'm very upset at the lack of attention to detail. We knew we would be charged fuel if we didn't bring it back at the exact point and with gas prices so high right now, we were careful to return it as we picked it up. I'm sad that so many companies are out to take advantage of customers and make as much money off them as possible, even while inflation and gas are so high.

Kimberly Pace 
Rating:
5.0

Quick and friendly. Appreciate the service.

DAVID HERMAN 
Rating:
5.0

I can't think of anything. The people were very helpful and polite

STEVEN ELLER 
Rating:
4.0

Customer did not leave a comment.

GARY FOULKS 
Rating:
4.0

Customer did not leave a comment.

JOSEPH DUNN 
Rating:
5.0

Customer did not leave a comment.

RON HONEYCUTT 
Rating:
5.0

Friendly people

George Henson 
Rating:
5.0

Excellent service, great guys to do business with!!

Jason Mauney 
Rating:
5.0

They were great. Did everything they could to work with me. Very helpful

walt wynne 
Rating:
5.0

Nothing

BEULAH MOREFIELD 
Rating:
5.0

So nice. As soon as I walked in 2 individual asked if they could help me. As my drop off location was not set they had no idea that I was coming. So it made it even more obvious they are just natural this kind. Thank you

Jacqueline Olson 
Rating:
3.0

More gravel. The car carrier was in the mud for pickup and drop off.

Samuel Sinclair 
Rating:
5.0

Great experience

RAED DOMAT 
Rating:
5.0

Awesome place and very helpful and courteous staff.

Lawrence Gee 
Rating:
5.0

Customer did not leave a comment.

William Hitaffer 
Rating:
5.0

Customer did not leave a comment.

KARL STOUT 
Rating:
3.0

Customer did not leave a comment.

ROBERT BUCKLEY 
Rating:
5.0

Customer did not leave a comment.

LARRY MCKEE 
Rating:
5.0

Actually I rented many trucks from U-Haul and it always very organized complete your request in a matter of minutes I look forward to doing future business

STEVE BRYANT 
Rating:
5.0

Customer did not leave a comment.

CRAIG WAGNER 
Rating:
4.0

The check engine light was on. Truck failed to change gears and couldn’t go hardly. Held up traffic and traveling up hill …. No speed. Still not going into proper gear. Continued holding a lot of traffic up. Also drivers side door molding came off when I opened door. Seems the molding was not attached. Reserved 10 ft and got a 15’ truck Truck DC 1549 N Arizona plate AE-04975 I would expect better service. I have used U-Haul several times over the years and also think the time in renting truck takes entirely too long. Thank you for your attention and time.

ROBIN CROZIER 
Rating:
3.0

Customer did not leave a comment.

TYRONGLA BRACEY 
Rating:
2.0

When I returned the vehicle, they waited almost 45 minutes to process it which resulted in them charging me an additional $50 fee. Still not resolved.

ARIELLE CHAMBERS 
Rating:
3.0

I was disappointed that the appliance dolly I requested and was promised was not available. Was sent another location and they did not have one either. I was also charged additional mileage and never got the use of the dolly requested.

WAYNE GAINES 
Rating:
5.0

Customer did not leave a comment.

CORTNEY SIMS 
Rating:
4.0

Customer did not leave a comment.

JEREMY MCHARGUE 
Rating:
5.0

Everything was quick and easy and the van worked great.

JERRY FREDERICK 
Rating:
5.0

Owners were very knowledgeable and helpful. Easy to work with. Would definitely use again.

MICHAEL GOOD 
Rating:
5.0

Customer did not leave a comment.

JOHN GANNON 
Rating:
5.0

Customer did not leave a comment.

Ronald Bostian 
Rating:
4.0

Check each order. We initially were given 3 blankets when we actually ordered 3 dozen.

RUTH COWGER 
Rating:
3.0

Customer did not leave a comment.

EDWIN GOURLEY 
Rating:
5.0

All was good

JEFFREY STAHL 
Rating:
5.0

Nothing! It was great! Thanks!

REBECCA BOWMAN 
Rating:
3.0

Customer did not leave a comment.

SHAWN WATTERS 
Rating:
5.0

took care of the drop off, and even called me as they found I had left a basket of tools in the back of the truck. I will be going back on Thursday to retrieve the tools. Thanks!

Timothy Edwards 
Rating:
5.0

Customer did not leave a comment.

Robert Thomas 
Rating:
5.0

Customer did not leave a comment.

marty edward 
Rating:
5.0

Customer did not leave a comment.

STEVEN WOODS 
Rating:
5.0

Customer did not leave a comment.

DAVID DOBIS 
No reviews have been submitted for this location.

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