Customer Reviews for Strathmore Mini Storage
(U-Haul Neighborhood Dealer)

69 reviews

Bayside Place Unit 3   Strathmore, AB T1P1C8

(403) 901-0199

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(403) 901-0199

Bayside Place Unit 3
Strathmore, AB T1P1C8

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The service was excellent. The employee there was helpful and friendly. My only suggestion would be to have the yard and truck cleared of snow in the winter, so the customer doesn't have to walk around in deep snow and brush the truck off themselves.

Kandie-Lee Nimco 
Rating:
5.0

Easy return at this location. Staff were very helpful. Well done.

Michael Ball 
Rating:
3.0

I did not go inside as someone came out to great me. At first I was not sure where to go, since the fence was closed, but the helpful agent opened the gate when he noticed me. A heads up to folks picking up/dropping off here and a note of how to get in would be helpful.

Gavyn McKay 
Rating:
3.0

The staff was helpful when i asked to provide me extra day to keep the truck but did not update the system that i will be dropping of the truck on the 4th December for which i had to pay and currently going through dispute. I hope u haul will fix this

KARANVEER SINGH VIRDI 
Rating:
3.0

Need better customer service had the worst experience ever. Will never use again

Leonard John Marshall 
Rating:
5.0

A solution was found for our needs Our rental was flawless After hour drop off was accommodated Big thanks Chuck

Charles Green 
Rating:
5.0

Nothing to improve. Mike is awesome.

tyson martin 
Rating:
5.0

The customer service is excellent! I would highly recommend this location and will definitely use it again.

Elaine Svrcek 
Rating:
3.0

Read comments from previous information. I should receive compensation for the day rental.

Aaron Jorgenson 
Rating:
3.0

Strathmore facility has always been great to deal with. Biggest problem with uhaul is the lack of a guaranteed reservation. Reservation unavailable one hour before pickup. Has happened more than once. If planning a move I would expect reservations to be followed.

Laverne Lein 
Rating:
5.0

Customer did not leave a comment.

Robert Gray 
Rating:
5.0

the couple was great to deal with. They endured the equipment I wanted was available in town.

Jerry Flaws 
Rating:
5.0

Customer did not leave a comment.

Tom Christen 
Rating:
5.0

This place is also great. They went above and beyond to help us. Selling us a lock after hrs. Letting us keep the truck there over nite. 100% perfect. We already have recommended this place.

ron mollan 
Rating:
3.0

Customer did not leave a comment.

Devon Kirby 
Rating:
4.0

Customer did not leave a comment.

chris mitchell 
Rating:
5.0

Customer did not leave a comment.

Andy Holdaway 
Rating:
4.0

Customer did not leave a comment.

Gail Mclachlan 
Rating:
1.0

Very unclear where to drop off truck after hours. Should find way to give access to the gated area for drop off. Thankfully was called and told to park on the street and drop keys in drop box.

Matt Charanduk 
Rating:
5.0

None

Guy Pelletier 
Rating:
5.0

It was a trailer. After hours drop off. No people to deal with it.

Stephanie Smith 
Rating:
5.0

Customer did not leave a comment.

Kiera Strathdee 
Rating:
5.0

Roadside Drop off location only worked for me through the app. After trying multiple times after enabling locations, I finally had success after down loading the U-haul app. The app worked well.

Ian Eygenraam 
Rating:
5.0

Customer did not leave a comment.

Kari Pender 
Rating:
3.0

Customer did not leave a comment.

Chris Gerritsen 
Rating:
5.0

Customer did not leave a comment.

David ROWLEY 
Rating:
3.0

This is my personal concern. I don't know if this submit will go to the U haul center or the location that I went to. Anyway, my comment is please be fair and honest when the customer had to buy the accessories at this store.

Vi Porter 
Rating:
5.0

Excellent service from uHaul workers.

Terry Dorward 
Rating:
5.0

Nothing, just do what you do. Great to meet awesome people.

Jorge Cuesta 
Rating:
4.0

It’s a little confusing as to what mileage charge will be on any given day versus booking online or in person

Ian Blanche 
Rating:
5.0

Customer did not leave a comment.

Chris Broeffle-Reimer 
Rating:
5.0

Best service EVER! I had pre-booked, but still expected to spend some time waiting. It was so fast, and they hooked me up quick. I was in and out in like 10-15 minutes max. Return was super simple too, I am sure I was there less than 10 minutes. Thanks for being amazing!

Todd Kennedy 
Rating:
5.0

Customer did not leave a comment.

Katherine Tymchuk 
Rating:
5.0

Customer did not leave a comment.

Dave Cameron 
Rating:
5.0

Customer did not leave a comment.

Reg Arychuk 
Rating:
5.0

Customer service was great, very friendly and professional and knew the products they offer.

Heather KELLY 
Rating:
5.0

Customer did not leave a comment.

Ted Reimer 
Rating:
1.0

Proprietor of the pick up location was drinking and was using explicit language pertaining to.watching porn hub after we left. He also was offering alcohol to us. Should not be a uhaul dealer

Keith PATTERSON 
Rating:
2.0

We got there to drop off our rented trailer around 6 pm. The directions to open the gate to drop off the trailer didn’t don’t work. Tried calling the 2 phone numbers sign said to call for help. No answer at either number. Finally honked my horn and a guy showed up to let us in the gate. He was very unprofessional and had terrible language and every 3 rd word was the F bomb along with terrible swearing He said to come into his house where he woke up his wife to check us in and give us our paperwork. It took her over 15 minutes as she said she was having trouble. The whole time this foul mouthed guy talk my ear off and use crude language and f bombs like crazy. Terrible experience. Will never use this drop off location again.

Del Pease 
Rating:
4.0

No problem just pulled in and fellow in yard help me drop trailer off. If required I will use them again

Larry Rivera 
Rating:
4.0

Customer did not leave a comment.

Wilbert McCallum 
Rating:
5.0

Customer did not leave a comment.

Randy Wright 
Rating:
4.0

Customer did not leave a comment.

KEITH CRESSMAN 
Rating:
5.0

We are very pleased with u-haul and the service we received in Strathmore and we would definitely use u-haul again or recommend it to anyone.

Alexandre Allary 
Rating:
4.0

Customer did not leave a comment.

Harry Tucker 
Rating:
5.0

Customer did not leave a comment.

Mark Prediger 
Rating:
5.0

Great customer service, great communications, really nice couple!!

Don Derraugh 
Rating:
5.0

Customer did not leave a comment.

James Enriquez 
Rating:
5.0

Everyone was incredible! Cannot recommend this location enough. Absolutely best Uhaul experience ever!

Erika Filson 
Rating:
5.0

No fault of the owner operator at this location. I was unable to pick up my guaranteed rental on the time indicated on my contract.

Laverne Lein 
Rating:
5.0

Customer did not leave a comment.

Holly Eccles 
Rating:
5.0

Staff were great, but got hung up on the Uhaul system. System wouldn't even let them print a receipt.

Christopher Turcot 
Rating:
5.0

Very helpful and friendly.

Linda Feldhaus 
Rating:
4.0

Can't believe how much extra I was charged at the final drop off !! I will not be using uhaul every again!!!

Candice Cofin 
Rating:
3.0

Customer did not leave a comment.

Gary Preston 
Rating:
2.0

I have rented from different locations and it is always the same. The system is always slow and nobody seems to know how to use it. Most frustrating this time is the cost was 3 times more than expected.

Cory Nelson 
Rating:
2.0

Customer did not leave a comment.

Emily Shand 
Rating:
5.0

The staff member was professional and friendly, and I felt like I was a valued customer!

Todd Kennedy 
Rating:
3.0

Tie down device (chain) on the rear of my car were ineffectual for the purpose required. Additional chains and tie down ratchet straps (purchased by me) were required to secure my car. During transport the tie down destroyed the right rear "carrying arm which snapped in half" costing 8 nights motel @ $908, plus $848 for shipping and installation of a new Carrying arm. Will you cover any portion of this additional unexpected expense. The attendant at Strathmore was polite but very clearly out of her depth and knowledge of the intricasies of the job. The office was a very run down Mobile Home in need of being replaced entirely. Respectfully, Brian Peters

BRIAN PETERS 
Rating:
5.0

I don’t know what could be improved but the customer service was excellent. Kim is very good at her job!

Michael Ball 
Rating:
5.0

Customer did not leave a comment.

Mike Taylor 
Rating:
5.0

Just continue to mentain the standard for now. Thanks

adeshina Akinade 
Rating:
4.0

Customer did not leave a comment.

Roger Duhamel 
Rating:
3.0

Customer did not leave a comment.

Serena Mueller 
Rating:
5.0

Customer did not leave a comment.

Joyce Baker 
Rating:
1.0

The woman at the counter did not know what she was doing AT ALL! very unprofessional, used words like retarded. Unacceptable!

Penny slater 
Rating:
5.0

Kim is excellent and goes out her way to accommodate my needs. She is very welcoming and friendly. I would highly recommend this location and Uhaul overall.

Michael Ball 
Rating:
1.0

First they couldnt figure out how to do the paper work for my truck and charged me 1000 dollars saying it was the total even when i asked if it was only half. Surprise surprise it was double! Still not sure if my bill is right.

RYAN MARTIN 
Rating:
5.0

This location was great!! The lady that helped us was very pleasant and easy going. The rundlehorn location on the other hand was a nightmare. The guy showed up a half our late and when we finally received our uhaul it had a hole drilled in the gas tank and it was drained. The guy told us it happens all the time and there's nothing he could do.

Kyle Lillehei 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top