The service was excellent. The employee there was helpful and friendly. My only suggestion would be to have the yard and truck cleared of snow in the winter, so the customer doesn't have to walk around in deep snow and brush the truck off themselves.
Kandie-Lee Nimco
Customer Reviews for Strathmore Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy return at this location. Staff were very helpful. Well done.
Michael BallI did not go inside as someone came out to great me. At first I was not sure where to go, since the fence was closed, but the helpful agent opened the gate when he noticed me. A heads up to folks picking up/dropping off here and a note of how to get in would be helpful.
Gavyn McKayThe staff was helpful when i asked to provide me extra day to keep the truck but did not update the system that i will be dropping of the truck on the 4th December for which i had to pay and currently going through dispute. I hope u haul will fix this
KARANVEER SINGH VIRDINeed better customer service had the worst experience ever. Will never use again
Leonard John MarshallA solution was found for our needs Our rental was flawless After hour drop off was accommodated Big thanks Chuck
Charles GreenNothing to improve. Mike is awesome.
tyson martinThe customer service is excellent! I would highly recommend this location and will definitely use it again.
Elaine SvrcekRead comments from previous information. I should receive compensation for the day rental.
Aaron JorgensonStrathmore facility has always been great to deal with. Biggest problem with uhaul is the lack of a guaranteed reservation. Reservation unavailable one hour before pickup. Has happened more than once. If planning a move I would expect reservations to be followed.
Laverne Leinthe couple was great to deal with. They endured the equipment I wanted was available in town.
Jerry FlawsThis place is also great. They went above and beyond to help us. Selling us a lock after hrs. Letting us keep the truck there over nite. 100% perfect. We already have recommended this place.
ron mollanVery unclear where to drop off truck after hours. Should find way to give access to the gated area for drop off. Thankfully was called and told to park on the street and drop keys in drop box.
Matt CharandukNone
Guy PelletierIt was a trailer. After hours drop off. No people to deal with it.
Stephanie SmithRoadside Drop off location only worked for me through the app. After trying multiple times after enabling locations, I finally had success after down loading the U-haul app. The app worked well.
Ian EygenraamThis is my personal concern. I don't know if this submit will go to the U haul center or the location that I went to. Anyway, my comment is please be fair and honest when the customer had to buy the accessories at this store.
Vi PorterExcellent service from uHaul workers.
Terry DorwardNothing, just do what you do. Great to meet awesome people.
Jorge CuestaIt’s a little confusing as to what mileage charge will be on any given day versus booking online or in person
Ian BlancheBest service EVER! I had pre-booked, but still expected to spend some time waiting. It was so fast, and they hooked me up quick. I was in and out in like 10-15 minutes max. Return was super simple too, I am sure I was there less than 10 minutes. Thanks for being amazing!
Todd KennedyCustomer service was great, very friendly and professional and knew the products they offer.
Heather KELLYProprietor of the pick up location was drinking and was using explicit language pertaining to.watching porn hub after we left. He also was offering alcohol to us. Should not be a uhaul dealer
Keith PATTERSONWe got there to drop off our rented trailer around 6 pm. The directions to open the gate to drop off the trailer didn’t don’t work. Tried calling the 2 phone numbers sign said to call for help. No answer at either number. Finally honked my horn and a guy showed up to let us in the gate. He was very unprofessional and had terrible language and every 3 rd word was the F bomb along with terrible swearing He said to come into his house where he woke up his wife to check us in and give us our paperwork. It took her over 15 minutes as she said she was having trouble. The whole time this foul mouthed guy talk my ear off and use crude language and f bombs like crazy. Terrible experience. Will never use this drop off location again.
Del PeaseNo problem just pulled in and fellow in yard help me drop trailer off. If required I will use them again
Larry RiveraWe are very pleased with u-haul and the service we received in Strathmore and we would definitely use u-haul again or recommend it to anyone.
Alexandre AllaryGreat customer service, great communications, really nice couple!!
Don DerraughEveryone was incredible! Cannot recommend this location enough. Absolutely best Uhaul experience ever!
Erika FilsonNo fault of the owner operator at this location. I was unable to pick up my guaranteed rental on the time indicated on my contract.
Laverne LeinStaff were great, but got hung up on the Uhaul system. System wouldn't even let them print a receipt.
Christopher TurcotVery helpful and friendly.
Linda FeldhausCan't believe how much extra I was charged at the final drop off !! I will not be using uhaul every again!!!
Candice CofinI have rented from different locations and it is always the same. The system is always slow and nobody seems to know how to use it. Most frustrating this time is the cost was 3 times more than expected.
Cory NelsonThe staff member was professional and friendly, and I felt like I was a valued customer!
Todd KennedyTie down device (chain) on the rear of my car were ineffectual for the purpose required. Additional chains and tie down ratchet straps (purchased by me) were required to secure my car. During transport the tie down destroyed the right rear "carrying arm which snapped in half" costing 8 nights motel @ $908, plus $848 for shipping and installation of a new Carrying arm. Will you cover any portion of this additional unexpected expense. The attendant at Strathmore was polite but very clearly out of her depth and knowledge of the intricasies of the job. The office was a very run down Mobile Home in need of being replaced entirely. Respectfully, Brian Peters
BRIAN PETERSI don’t know what could be improved but the customer service was excellent. Kim is very good at her job!
Michael BallJust continue to mentain the standard for now. Thanks
adeshina AkinadeThe woman at the counter did not know what she was doing AT ALL! very unprofessional, used words like retarded. Unacceptable!
Penny slaterKim is excellent and goes out her way to accommodate my needs. She is very welcoming and friendly. I would highly recommend this location and Uhaul overall.
Michael BallFirst they couldnt figure out how to do the paper work for my truck and charged me 1000 dollars saying it was the total even when i asked if it was only half. Surprise surprise it was double! Still not sure if my bill is right.
RYAN MARTINThis location was great!! The lady that helped us was very pleasant and easy going. The rundlehorn location on the other hand was a nightmare. The guy showed up a half our late and when we finally received our uhaul it had a hole drilled in the gas tank and it was drained. The guy told us it happens all the time and there's nothing he could do.
Kyle Lillehei