El cliente no dejó un comentario.Wendy G.
Customer Reviews for Straits Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Longer hours of operation?Sheryl F.
El cliente no dejó un comentario.Dan T.
El cliente no dejó un comentario.Reidys B.
Service is always great here. Never have any issues.Christopher B.
El cliente no dejó un comentario.Jerome N.
Windshield was covered in dead bugs.Chad P.
Staff for helpful. Everything worked out. Thanks.jason Z.
So friendly and helpful!Chelsea H.
Good service and helpful.Adam M.
This wasn't my first rental, I originally started in NC where my lights went out and had to deal with a catastrophe. I'll say for the record that the 3rd party vendors are great. It's UHAUL that's the problem. I felt so alone and helpless on the side of the road; had to sleep at a truck stop in Asheville because the lights quit working (yes they were working before we left).. i wanted a refund for the original trailer and for some reason "roadside" thinks I wanted it from them personally but me as a random customer calling "uhaul roadside" presumed I was dealing with... well UHAUL... duh. I wanted them to transfer me to whomever I needed. Nonetheless a random guy came the next day & figured out the trailer in fact had a problem and backed up and just took it... no replacement, nothing. So I continued driving... Here I am renting a different one. I was able to get a receipt of refund but can't confirm I've received it yet. The area field manager in High Point NC was on point as well as the uhaul location I got the first one from. The Michigan dealer in Shelby MI was also great with a smooth process and very knowledgeable. Unfortunately I will not rent from uhaul ever again.Gracy C.
El cliente no dejó un comentario.John I.
El cliente no dejó un comentario.Paul S.
They were extremely helpful in researching if I should rent a one way or round trip. They checked around for the truck size I was requesting. Definitely went out to there way for me. Very appreciative.MARY JO F.
El cliente no dejó un comentario.Steven S.
This Uhaul office performed a miracle in getting a truck returned at an alternate site because of a big snow storm. They went above and beyond. I would HIGHLY recommend them!!!!Judith H.
El cliente no dejó un comentario.Cost F.
Taylor Roach was very informative and friendly. I would recommend working with Taylor to anyone.CRAIG RUSSELL M.
El cliente no dejó un comentario.GARY LAWRENCE P.
El cliente no dejó un comentario.MARK RAYMOND B.
El cliente no dejó un comentario.JEFFERY WAYNE B.
El cliente no dejó un comentario.KYLE LEE G.
El cliente no dejó un comentario.Farra M.
El cliente no dejó un comentario.NICKOLAS JAMES V.
Truck rented had just been returned to location. It was not dirty but mechanically it had not had a chance to be checked out and serviced. As we found out the power steering had a big problem at stop and low speeds and the fan motor for heater and A/C worked only at times, would not run continuously when needed. The gentleman at the pick-up location was very friendly, courteous and very helpful getting us checked out. I would highly recommend Straits Auto Sales for UHaul needs.Bruce C.
El cliente no dejó un comentario.ASHLEY TRIER B.
The self checkout was horrible and a VERY broken system. DON'T DO IT. From U-Haul "Well if you have trouble just call our 24/7 help line" who PUT YOU ON HOLD FOR OVER 45 MINUTES. We also tried online chat who gave us a different # which was CONSTANTLY BUSY. After driving 9 hours for this truck and then an hour trying to check out, this was absolutely not acceptable! We had to give up and drive another hour round-trip in the morning to use a real person. Oh, and that was because "we don't have a truck at your location" which they waited until the day before we were leaving to inform us!!! Seriously?!? Totally lousy service which they get away with. Another thing - they also said the 2 dozen blankets we rented would be in the truck, BUT THEY WERE NOT. Look at your other options for truck rental and DON'T use the self check out. The owner in Shelby was actually very nice.Chistopher S.
We tried to reserve a truck from one of your dealers in Whitehall, Mi., but, the UHaul employee there was unfriendly and almost rude when quoting rates with such a manner that it was almost a dare to rent truck, sort of a take-it-or-leave-it air.So we tried the office at Shelby, Mi. The UHaul employee who answered, Tailor. was positive, friendly. knowledgeable and efficient. He quickly assessed the places we were going, mileage, etc., and determined we could rent a truck the following day. His attitude was so good that although going to Shelby was out of our way, we reserved the truck on the spot. You need more Taylors who know how to treat customers with respect and forthrightness. Thank you for allowing us this opportunity. Roseline HowesROSELINE GARZA H.
Thought the equipment would be available near my home esoecially since I reserved several weeks in advance. Not a huge deal, but. The car haulers are outstanding! Track well and don't sway/swerve. Very solid.Michael B.
El cliente no dejó un comentario.GARY DEAN H.
The truck had been self-returned by the previous customer and was not clean, but it was well-maintained and worked fine. The dealer did his best to clean it up in the short time he had.DANIEL GEORGE D.
El cliente no dejó un comentario.Diane F.
El cliente no dejó un comentario.Cheryl J.
Very kind and helpfulMichelle L.
They were awesome. Super helpful and kindMichelle L.
Buy more U-Haul equipment and have a little extra on hand at all U-Haul locations. This makes it easier and more convenient for customers to drive to closer locations to pick them up. It's a win-win scenario. No numbers to make that justification. It just makes perfect sense!Ashok Z.
We had originally scheduled our equipment pick up in Hart, MI. Fortunately, I stopped by a day early to have my vehicle pre-checked and discovered that a trailer was not available. He provided me some numbers to call to solve the problem, which was helpful and I was redirected to Shelby. The Shelby location was great. He was very thorough with the hook up and light checks. I will use him again when needed.BRIAN GREGORY R.
El cliente no dejó un comentario.MA-TRINIDAD CARO B.
Nothing! Taylor assisted me in every way. He provided excellent service and I will recommend/refer to this location.GARY PAUL F.
El cliente no dejó un comentario.PHILIP R.
El cliente no dejó un comentario.Abigale J.
El cliente no dejó un comentario.DONALD WAYNE G.
Very small location. They took good care of me, but only had 1 truck. Luckily I had a reservation, or it would have gone to someone else.Peter H.
Great customer service!Marlene D.
El cliente no dejó un comentario.ROBERT GEORGE L.
El cliente no dejó un comentario.Gregory M.
Taylor went above and beyond to help us by coming in after hours to pickup the trailer after a lighting issue has to be fixed at the car dealer.TERRY F.
UHAUL is not this company's primary business. Mr. Roach was laid back, friendly and efficient.Donald R.
El cliente no dejó un comentario.Max E.
Everything was great!JULIANNE MARIE F.
Customer service could be more friendly and courteous.PHYLLIS ANN W.
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.BRADLEYR S.
El cliente no dejó un comentario.Russell C.
El cliente no dejó un comentario.JO HOWEY K.
El cliente no dejó un comentario.STEPHEN WILLIAM P.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Randall H.
The person at this location was amazing. Super helpful! Thanks!JEFFREY C.
El cliente no dejó un comentario.JON JEFFREY H.
Very pleasant and helpful, easy drop-off process. Impressed with inventory of equipment.Edward O.
Fast friendly service!DALE LEONARD D.
My only concern/complaint is that this establishment made absolutely NO attempt to comply with current state recommendations regarding COVID restrictions. There was no sign requiring masks for entry and indeed the proprietor had no mask and no signs of any masks were seen anywhere. He allowed 6 people to be in a very small office simultaneously, making physical distancing impossible. At the end of our transaction he extended his hand to shake hands with me. That is the first time I have seen anyone do that since last May and is completely inappropriate. His lack of concern for the welfare of me and my family was horrifying.RUSSELL CLYDE C.
El cliente no dejó un comentario.Steven H.
Good service over allROYCE AUGUSTA P.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.NORMAN J M.
We were so pleased with this experience! The employees were very friendly and personable. Everything was clean and well organized. Such a great and easy process. ¡Gracias!Matthew E.
El cliente no dejó un comentario.TAYLORDAVID R.
Your salesman at the shelby location went above and beyond what I had expected. He helped me in such a way that took the stress out of me. Then called me to see how everything went ( unbelievable) . That's what you call serviceMIKE T.
El cliente no dejó un comentario.DAVID H.
Straits has been extremely helpful both times I've used them, fantastically neighborly!!!!Julie F.
El cliente no dejó un comentario.ROBIN JO H.
El cliente no dejó un comentario.JAMES STEPHEN W.
Great help and provided information regarding the incorrect hook up.JEFFERY PAUL R.
El cliente no dejó un comentario.MATTHEW TYLER J.
Other than the uhaul payment system for credit cards was not working properly. I also wish employees would have worn masks although they did practice social distancing somewhatMarJean F.
El cliente no dejó un comentario.james A.
El cliente no dejó un comentario.Lori J.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.BRENT D.
El cliente no dejó un comentario.Sandra D.
Awesome Staff. They went out of their way to get me a Truck. They did a great job!Howard S.
El cliente no dejó un comentario.Kim J.
Very rude owner. Rude right from the get go. Horrible customer service I will never go back and will advise everyone else not to. Also had no blankets. Place was a jokeChad K.
El cliente no dejó un comentario.Lisa H.
Thorough, quick, helpful guy!Tom M.
Everything worked out well. Thank you.Tom M.
The agent was very helpful to make sure all my moving needs were met. Along with that the agent made extra effort to see that was happy with the choice I made.Erich H.
El cliente no dejó un comentario.Tim S.
El cliente no dejó un comentario.Sindy H.
El cliente no dejó un comentario.MIKE B.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Kenneth J.
El cliente no dejó un comentario.Steve E.
El cliente no dejó un comentario.MIKE B.
El cliente no dejó un comentario.George K.
Speed up check in.Greg L.
El cliente no dejó un comentario.Robert M.